77% of all callers were female
46%
of all callers were ages 25-59
2-1-1 IS AN EASY TO REMEMBER NUMBER THAT CONNECTES CALLERS TO CRITICAL INFORMATION 24 HOURS A DAY, 7 DAYS A WEEK, EVEN DURING DISASTER! • Food, shelter & clothing • Abuse/neglect prevention • Rent & utility financial assistance • Crisis intervention services • Job training • Transportation assistance • Educational programs • Home health care • Quality childcare • And much more...
815 Ryan Street • Lake Charles, LA 70601 P: 337-433-1088 • F: 337-433-3679 www.unitedwayswla.org #LiveUnitedSWLA
YEAR TO DATE 2017 JANUARY 1 - DECEMBER 31
35
12,342 Housing/Shelter 2,756 Calls
Utility Assistance 2,501 Calls
Food/Meals 1,424 Calls
SECONDS
Total Calls Handled
2.5%
Average hold time
5:18
Abandonment rate
Average call length
INQUIRIES BY PARISH
Healthcare 508 Calls
Legal, Consumer & Public Safety 241 Calls
Information Services 1,038 Calls
Transportation 241 Calls
Clothing, Household, Personal Needs 673 Calls
Mental Health/ Substance Abuse 215 Calls
ALLEN PARISH
BEAUREGARD PARISH CALCASIEU PARISH
260
151 CAMERON PARISH
JEFF DAVIS PARISH
RAPIDES PARISH
28
245
660
VERNON PARISH Individual, Family, Community Support 271 Calls
Disaster Services 1,104 Calls
Income Support 134 Calls
6,390
154
OUT OF REGION
2,127