HOW WE COMMUNICATE

How we communicate to you is critical for you to be prepared and informed about how to do uni at UEL.

We want you to know what to expect from us: in the period before you start, your introduction and induction to your course and once you have started your course.

The following methods of communications are used in the early stages of application, enrolment and getting started, and throughout your student journey.

Via post - We will send the following to your home address (for students with UK addresses when applying):

– A welcome pack, including this handbook, to help prepare you with key information on UEL and studying with us.

Via personal email – We will send the following to your personal email account (the one you use on your application form):

– Your invitation to the enrol and updates to your enrolment

– Important communications from your course leader before teaching begins

– Student ID portal link – where you upload your picture

– Welcome email from our Student Life team

Via UEL email – Once you have created your UEL student account you should check it regularly as we will send the following to this email address:

– Course information from your school and course leader

– Module information

– Information and updates on events and activities in your first weeks on campus

– Information on collecting your Student ID card

Please note: To avoid emails going to your junk or spam folders, and missing critical information, please add study@uel.ac.uk and international@uel.ac.uk to your safe senders list.

Via Text message – we will send you SMS messages to your mobile (this is the number you use on your application form) for:

– Urgent, time-critical information affecting UEL activities (train strikes, royal death)

– Course induction information (day, time and location) for your crucial on campus welcome to your course.

Via the UEL website – you will find lots of useful information and advice on our website, including:

– Welcome packs

– Maps and directions

– Student and university policies

Via Track My Future – this is the internal website for students which you can access once you have set up your UEL student account. From here you can find:

– Network account set-up

– Timetable Plus, Module information

– Course information (Course Handbook, Welcome Week information, Pre-arrival questionnaire)

– Academic support

– Support services

– Student policies

– University news

Via UEL Social media channels which includes Instagram, Twitter, TikTok and LinkedIn, you will see current news, events and updates from across the university

Follow UEL on Twitter @UEL_News, Catch us on Instagram , Join us on Facebook and Interact with us on LinkedIn