Comprehensive Online Education Services ANNUAL REPORT

#FlexibilityMatters

COES ANNUAL REPORT

As a leading institution on the African continent, the University of Pretoria is committed to providing high-quality teaching and learning experiences. With a focus on excellence and accessibility, the University continues to push boundaries and redefine the landscape of education, ensuring that students from diverse backgrounds have the opportunity to thrive and succeed in the digital age.

In 2022, the University of Pretoria (UP) affirmed its commitment to online education by establishing the Comprehensive Online Education Services (COES) as a permanent directorate. Anchored within the academic fabric of UP, COES brings about transformative learning experiences in the digital age.

As pioneers in fully online learning at UP, COES believes that quality education should be accessible to everyone, regardless of geographical location or personal circumstances. With its UPOnline offering, COES makes it convenient for individuals to pursue online education from anywhere in the world.

The directorate provides a range of high-quality, fully online programmes, including a Postgraduate Diploma in Public Health, a Postgraduate Diploma in Public Management, and a Higher Certificate in Sports Sciences. These programmes are designed to offer the flexibility that today’s students seek in the ever-evolving educational landscape.

Comprehensive Online Education Services proudly operates under the guidance and leadership of the Vice-Principal: Academic, Prof Loretta Feris.

2023 has been a year of growth and innovation at our University. We have expanded our fully online programmes, making learning accessible to students everywhere. This is part of our goal of ensuring that everyone who wants to learn has the chance to do so, no matter where they are or what their schedule is like.

I want to highlight our continued commitment to integrating cuttingedge digital technologies across all sectors of the University of Pretoria. Underpinning our efforts is the University's robust Digital Transformation Strategy, which envisions a comprehensive integration of digital technology across the institution. This strategy is designed to enhance digital literacy, foster a highly integrated work environment, and streamline administrative processes through an advanced digital ecosystem.

We have been mainly focused on optimising the use of technology to ensure that all our students, whether they are studying online or oncampus, receive the excellent learning and teaching the University of Pretoria is known for. We aim to ensure that every student benefits from an education enriched by digital advancements, enhancing their learning outcomes and overall academic experience.

As we move forward, we will continue focusing on better serving our students and adapting to their needs.

I am deeply thankful to our dedicated staff at COES, whose tireless efforts make all of this possible. The team has met expectations and exceeded them, preparing a generation of students who are ready to face the world’s challenges.

Here's to another year of online learning excellence and innovation at the University of Pretoria.

Prof Loretta Feris Vice-Principal: Academic

Our 2023 journey has been both challenging and rewarding, mirroring the ever-evolving nature of higher education. We embarked on ambitious projects, launched our first fully online undergraduate programme, and fostered new partnerships to enhance online learning opportunities locally and across the continent.

Our dedicated team at Comprehensive Online Education Services has worked diligently to adapt and innovate in order to make online learning opportunities accessible to all students, without compromising the quality of education that the University of Pretoria (UP) is known for.

The 2023 Annual Report highlights our achievements, challenges, and the lessons learned along the way. It showcases our commitment to providing flexible, high-quality online education and our continuous efforts to improve and expand our offerings. Through strategic planning, collaborative initiatives, and a learner-centred approach, we have made significant strides in enhancing the online learning environment for our students, faculties, and other stakeholders.

As we turn the pages of this report, let us celebrate the milestones we have achieved and the obstacles we have overcome. Our success is not measured merely by numbers and statistics, but by the lives we have touched and the futures we have shaped. The stories of our students’ accomplishments and feedback from faculties and partners inspire us to push the boundaries of online education’s possibilities.

Looking ahead, we are excited about the opportunities that lie before us. With the past year’s lessons as our foundation, we are poised to explore new horizons, embrace emerging technologies, and continue our mission to make quality education accessible to all.

I extend my deepest gratitude to everyone who has contributed to our journey this year. Your dedication, creativity, and passion have been the driving forces behind our accomplishments. Together, we will continue to shape the future of online education at the University of Pretoria, impacting the world of learning.

Prof Linda van Ryneveld Director: Comprehensive Online Education Services

UNIVERSITY OF PRETORIA

The University of Pretoria (UP) has Africa at its heart and aspires to become an African global university that is locally responsive but continental in scope and globally engaged in making a significant contribution to transforming the world. The University is a key contributor to South Africa’s economic growth and social development, exerting influence through three major pathways: teaching, research, and service to society.

VISION

To be a leading research-intensive university in Africa, recognised internationally for its quality, relevance, and impact, as well as for developing people, creating knowledge, and making a difference locally and globally.

MISSION

In pursuing recognition and excellence in its core functions of research, teaching and learning, and integrating engagement with society and communities into these, the University of Pretoria will use quality, relevance, diversity, and sustainability as its navigational markers.

UP GOALS

Enhance access and successful student learning. Strengthen the University’s research and international profile. Foster and sustain a transformed, inclusive, and equitable University community. Optimise resources and enhance institutional sustainability. Strengthen the University’s social responsiveness and impact in society.

COES STRATEGIC PRIORITIES

COES’ strategic priorities closely match the goals set by the University of Pretoria. These are:

1. Providing access to higher education through fully online distance education: By introducing UPOnline programmes to our qualification mix, the University can provide access to higher education to more students, without the constraints of physical space, addressing the challenge of limited campus capacity.

2. Leveraging advances in technology:

UPOnline programmes embrace technology, which is crucial for providing flexible and accessible education. By harnessing new technologies, the University can bridge the gap for students in remote areas, ensuring inclusive education for all.

3. National and international reach:

By expanding its geographical reach through UPOnline programmes, the University can attract a more diverse student population, enhancing cultural exchange and increasing its international presence.

4. Supporting postgraduate and working students: Offering flexible study options caters to the needs of older, working professionals, making it feasible for them to pursue higher education and contribute to their fields, thus boosting postgraduate enrolment.

5. Generating revenue:

Generating additional income through increased student enrolment and state subsidies for UPOnline programmes is vital for financial sustainability, especially in the wake of economic challenges faced by the University.

6. Emphasising student-centred learning:

Implementing UPOnline programmes prioritises the needs of students by providing them with the flexibility to study, in a structured manner, at their own pace and from any location. Student needs are also prioritised by allowing them to pay only for the modules they are taking at the time. This inclusive and supportive approach ensures that all students can succeed and thrive in their educational pursuits.

2 fully online

POSTGRADUATE programmes

1 fully online UNDERGRADUATE programme

Number of STUDENT INTAKES for UPOnline programmes: Six DURATION TO COMPLETE a UPOnline programme: 2 years

STUDENT HEADCOUNT

1 885

Postgraduate Diploma in Public Health

629

Postgraduate Diploma in Public Management

218 INTERNATIONAL STUDENTS enrolled for UPOnline programmes 964 FULL-TIME EQUIVALENT students

54

Higher Certificate in Sports Sciences

Income generated by tuition fees

R20,7 MILLION

Number of UPOnline GRADUATES by programme

Postgraduate Diploma in Public Health: 500

Postgraduate Diploma in Public Management: 135

TOP FIVE international countries by programme:

Postgraduate Diploma in Public Health: Zimbabwe, Eswatini, Kenya, Sudan, and Mauritius

Postgraduate Diploma in Public Management: Lesotho, Namibia, Eswatini, Malawi, and Zimbabwe

OUR PEOPLE

COES is made up of a dynamic and diverse team of individuals, including project managers, learning designers, student administrators, data experts, marketing specialists, and interns.

At the end of 2023, the team comprised 11 permanent staff members and four interns. Four staff members held doctoral degrees, in addition to a variety of other academic qualifications shared across the team. Several staff members obtained new qualifications in 2023, underscoring a commitment to continuous learning and professional development.

COES welcomes a group of interns each year, offering them invaluable work experience and a unique insight into the world of fully online distance education. We take pride in being one of the first directorates to team up with the Department of Human Resources to place students in its internship programme. Our interns are not just temporary additions to our team; they are integral to our operation, contributing to projects, bringing in new ideas, and learning from the experienced professionals around them. This hands-on exposure ensures they gain practical skills and knowledge, preparing them for future careers.

As a new directorate, COES maintains solid and collaborative ties with faculties, departments, and support divisions throughout the University, ensuring that we work towards shared UP goals.

The spirit of collaboration, innovation, and resilience that defines the team makes COES a beacon of excellence and a leader in forward-thinking online learning.

COES Organogram

Vice-Principal: Academic

Director: COES

COES TEAM IN 2023

COES activities are organised across four central departments: Online Education, Online Systems and Student Administration, Marketing and Communication, and Finance and Data Analytics, each led by a dedicated manager.

The departments work closely with the Office of the Director to ensure COES initiatives are successfully implemented.

“Our dedicated team at Comprehensive Online Education Services has relentlessly pursued innovation, adaptability, and flexibility, ensuring that online learning opportunities are accessible to all students, while maintaining the highest standards of educational quality.”

– Prof Linda van Ryneveld, Director: Comprehensive Online Education Services

Office of the Director

Online Education

Prof Linda van Ryneveld Director: Comprehensive Online Education Services

David Makopye Office Administrator

Dr Eugenie Wolff Project Manager: Online Education

Dr Mari van Wyk Senior Learning Designer

Dr Ankie Robberts Senior Learning Designer

Donald Tive Learning Designer

Lindeni Hlatshwayo Learning Designer

Online Systems and Student Administration

Finance and Data Analytics

Marketing and Communication

Nhlanhla Nhlapo Intern

Kutlwano Mamabolo Intern

Henriette Crafford Project Manager: Online Systems and Student Administration

Tshepang Molemone UPOnline Administrative Officer

Julia Mamabolo UPOnline Administrative Officer

Mosima Makuwa Specialist: Research and Data Analytics

Amanda Tongha Specialist: Marketing and Communication

Palesa Nqubezelo Intern

OPENING THE DOORS OF LEARNING

The year 2023 saw an expansion in UPOnline's programme offerings, with the introduction of the Higher Certificate in Sports Sciences alongside the already successful Postgraduate Diploma in Public Health and Postgraduate Diploma in Public Management. The Higher Certificate in Sports Sciences is COES' first-ever undergraduate, fully online programme. With this fully online qualification housed in the Department of Humanities Education, COES is now also partnering with the Faculty of Education, reaching out to more students with different interests. This move extends UPOnline's reach, offering diverse learning opportunities to a broader audience and complementing existing partnerships with the Faculty of Health Sciences and the Faculty of Economic and Management Sciences.

The expansion will continue by introducing new online programmes across different faculties. It is more than just adding numbers; it's about taking significant steps to make learning accessible to more individuals.

HIGHER CERTIFICATE IN SPORTS SCIENCES

UP launched its first-ever fully online undergraduate programme in August 2023, opening the doors of learning to a new cohort of students.

The introduction of the Higher Certificate in Sports Sciences marked a significant milestone for UP, providing a flexible and accessible way for students to earn a UP qualification from anywhere in the world. The programme is designed for people who are passionate about sports and eager to deepen their understanding of sports sciences. It aligns with UP's strategy to extend educational opportunities beyond South African borders.

At the programme’s launch event on 18 August 2023, Professor Loretta Feris, Vice-Principal: Academic, emphasised Comprehensive Online Education Services’ role in broadening UP's reach and inclusivity, especially to international students from across the continent, reinforcing UP's vision as a global African university.

“We are a country with a high demand for higher education, and as a contact university, we are limited in how many students we can host in a contact mode – but the online space provides an opportunity to broaden that. It allows us to expand beyond South Africa as we enrol a number of international students, particularly on the continent, and that helps us to be truthful when we say we are a global African university.”

The launch event was attended by UP executive members, staff from various UP departments, and external partners, including Higher Ed Partners South Africa (HEPSA).

ABOUT THE HIGHER CERTIFICATE IN SPORTS SCIENCES

The Higher Certificate in Sports Sciences is ideal for those interested in pursuing a career in sports coaching and who want to help improve athletes’ and sports teams’ performance. Graduates will be ready to help grow different kinds of sports activities, leading them to great jobs as trainers and coaches in many sports areas. This programme prepares them for essential roles in everything from local sports clubs and schools to bigger sports coaching jobs, making a real difference in sports privately and publicly.

Programme Coordinators:

Dr Leepile Motlhaolwa and Mr LJ van Zyl

Under the leadership of Prof Johan Wassermann, the Higher Certificate in Sports Sciences is housed in the Department of Humanities Education. The programme is coordinated by Dr Leepile Motlhaolwa and Mr LJ van Zyl. These two UP staff members bring a wealth of knowledge and experience to the forefront, ensuring the programme's success and relevance in the field of sports sciences.

Dr Leepile Motlhaolwa

Mr LJ van Zyl

Prof Johann Wasserman

POSTGRADUATE DIPLOMA IN PUBLIC HEALTH

Situated at the Prinshof Campus, UP’s Faculty of Health Sciences is the academic home of the fully online Postgraduate Diploma (PGDip) in Public Health. The programme provides an educational opportunity for working professionals to acquire, strengthen, and deepen their knowledge and skills related to public health systems and programmes. It is designed to accommodate the diverse needs of its students, offering six enrolment opportunities each year. Students can enrol in a single module at a time, offered in eight- or 16-week durations, providing flexibility and support for professionals looking to advance their careers.

The programme has consistently maintained high pass rates and achieved an impressive 81% module pass rate in 2023.

The programme’s continued success is made possible through the dedication and support of the faculty leadership, programme coordinator, lecturers, and support staff.

Programme Coordinator: Prof Liz Wolvaardt

Since its start in 2020, the Postgraduate Diploma in Public Health has flourished under the coordination of Prof Liz Wolvaardt. A specialist in both public health and education, Prof Wolvaardt’s leadership and expert coordination have been instrumental in the programme’s ongoing expansion and success.

Prof Liz Wolvaardt’s teaching philosophy emphasises elevating health education through comprehensive curriculum design, leadership in postgraduate programmes, and dedicated mentorship. She is committed to fostering educational excellence and nurturing emerging academics, thereby inspiring future generations in the field of public health.

AT A GLANCE 2023

1 885 STUDENTS enrolled for PGDip in Public Health, and the total full-time equivalent was 723

Gauteng contributed the most students, with 716 (37.9%) students enrolled in the PGDip in Public Health hailing from the province.

The programme received a R27 MILLION SUBSIDY from the Department of Higher Education and Training in 2023

Enrolment demographics for the PGDip in Public Health

African: 89.3% or 1 684

Coloured: 3.7% or 70

Indian/Asian: 3.5% or 66

White: 3.4% or 65

More than a quarter of students in PGDip in Public Health were AGED 30 TO 34 YEARS OLD (28.4% or 536), followed by 25 to 29 years old (25.8% or 486)

1 494

FEMALE students and 389 MALE students enrolled for the PGDip in Public Health

R15,8 MILLION

2022 academic year 2023 academic year

(Per province)

Tuition-fee income generated in 2023

There were 198 INTERNATIONAL

STUDENTS enrolled in the PGDip in Public Health. Of these, 24.7% (49 students) were from Zimbabwe, 22.7% (45 students) were from Eswatini, and 15.2% (30 students) were from Kenya.

500 STUDENTS GRADUATED with a Postgraduate Diploma in Public Health

Limpopo (130)

Gauteng (698)

Mpumalanga (122)

KwaZulu-Natal (270)

Eastern Cape (173)

Western Cape (110)

Northern Cape (30)

North West (75)

Free State (67)

POSTGRADUATE DIPLOMA IN PUBLIC MANAGEMENT

The Faculty of Economic and Management Sciences at UP is the academic home of the Postgraduate Diploma in Public Management. This fully online programme is tailored to meet the educational needs of current and aspiring senior management service officials in public management.

The qualification aims to regularise the professional development of public officials through a uniform and standardised management and leadership programme. This aligns with management competencies to improve their performance and productivity in the public sector.

The programme’s appeal is evident in its growing popularity, with enrolment reaching over 600 students in 2023, indicating a consistent upward trend in demand.

Students enrolled in the Postgraduate Diploma in Public Management benefit from a rigorous and relevant curriculum to equip them with the knowledge and competencies required for high-level management roles within the public sector.

Programme Coordinator: Prof Lianne Malan

With her deep understanding of public management, Prof Lianne Malan coordinates the Postgraduate Diploma in Public Management programme towards continuous improvement and success. Her teaching philosophy centres on creating an interactive environment where students feel comfortable expressing themselves and are encouraged to connect deeply with the course material.

AT A GLANCE 2023

PGDip in Public Management student enrolment was 629, while the total full-time equivalent was 220

A total of 278 (44.2%) students hailed from Gauteng, making it the province with the highest number of PGDip in Public Management students.

The programme received a R1,4 MILLION SUBSIDY from the Department of Higher Education and Training in 2023

Enrolment demographics for the PGDip in Public Management

African: 587

Coloured: 28

Indian/Asian: 7 White: 7

More than a quarter of students in PGDip in Public Management were AGED 35 TO 39 YEARS OLD (28,1% or 177), followed by those aged 40 to 44 years (22,6% or 142)

391 FEMALE students and 238 MALE students enrolled for the PGDip in Public Management

R4,8 MILLION Tuition-fee income generated in 2023

There were 19 INTERNATIONAL STUDENTS enrolled in the PGDip in Public Management. Eswatini and Namibia had the highest number of students, with four students each.

135 STUDENTS GRADUATED

with a Postgraduate Diploma in Public Management

Limpopo (56)

Gauteng (229)

Mpumalanga (42)

KwaZulu-Natal (38)

Eastern Cape (38)

Western Cape (24)

Northern Cape (17)

North West (20)

Free State (20)

THE NEXT WAVE OF FULLY ONLINE PROGRAMMES

COES is entering an exciting growth phase, with several new programmes in development and to be launched in the coming years. This expansion directly responds to the increasing demand for flexible, accessible education. Introducing these new programmes, COES aims to empower students with the skills and knowledge necessary to thrive in their careers and prepare them for further postgraduate studies.

The Postgraduate Diploma in Labour Dispute Resolution is in the pipeline for launch, scheduled to go live in October 2024. Similarly, the MPhil (Interreligious Relations), accredited in February 2023, is anticipated to go online in early 2025.

The development of these new programmes, which run across faculties, highlights our commitment to addressing niche areas of study with broad societal impacts.

Programmes awaiting accreditation

• Postgraduate Diploma in Craniofacial Orthodontics (Faculty of Health Sciences)

• Postgraduate Diploma in Engineering and Technology Management (Faculty of Engineering, Built Environment and Information Technology)

• Postgraduate Diploma in Project Management (Faculty of Economic and Management Sciences)

Programmes in various stages of Higher Education Quality Committee form completion

• Postgraduate Diploma in Higher Education (Faculty of Education)

• Postgraduate Diploma in Tourism Management (Faculty of Economic and Management Sciences)

• Postgraduate Diploma in Communication Management (Faculty of Economic and Management Sciences)

• Postgraduate Diploma in Sports, Exercise, and Health (Faculty of Health Sciences)

Programmes awaiting the Department of Higher Education and Training Programme and Qualification Mix (PQM) clearance

• Postgraduate Diploma in Veterinary Science (Faculty of Veterinary Science)

• Postgraduate Diploma in Election Management (Faculty of Humanities)

Programmes in process of obtaining Senate approval

• Master of Social Science in Development Studies (Faculty of Humanities)

• Postgraduate Diploma in Cyber Security (Faculty of Engineering, Built Environment and Information Technology)

Programmes for Faculty Boards

• Master of Education in Learning Design

• Postgraduate Diploma in Psychosocial Research

DELIVERING ENGAGING AND HIGH-QUALITY ONLINE LEARNING

Providing academic support to faculties that offer fully online programmes is crucial to our efforts at COES. The COES Online Education team is focused on giving faculties all the resources and support they need for online facilitation. This ensures that academics are ready to offer high-quality, engaging online programmes. Our support spans various activities and stages of programme creation and teaching, all aimed at enhancing the learning experience for lecturers and students.

Curriculum design and development

The Online Education team offers extensive support, from the initial stages of needs analysis and educational goal-setting to the detailed mapping of programme outcomes and assessment criteria. COES Learning Designers lend expertise in aligning curriculum design with South African higher education regulations, including DHET, CHE, and SAQA policies. This foundational support is augmented with practical resources such as templates, examples, and educational videos to guide faculties through each step of curriculum development.

Instructional design and module building

The building blocks of effective online learning are crafted with the assistance of learning designers and interns, who provide instructional design support within the learning management system. The support includes the creation of course shells, the design of engaging banners, content insertion, activity summarisation, and the development of accessible transcripts. Furthermore, the team focuses on producing multimedia resources like videos and infographics, constructing assessments and rubrics, and enhancing module accessibility. Advice on the best educational tools is also provided, ensuring that each module is informative and engaging.

Quality assurance and feedback

A significant aspect of the support provided is the rigorous review process conducted by the learning designers. All curriculum documents and instructional designs undergo quality assurance checks to ensure alignment with pedagogical best practices, authenticity of assessments, and compliance with accreditation standards. Constructive feedback is offered at this stage to make things easier and enhance the curriculum components.

Facilitation and professional development

Beyond design and development, Learning Designers assist faculties during the facilitation phase, ensuring the correct setup of module settings and addressing complex queries.

The Online Education team organises regular professional development sessions for faculties to complement these support structures. These sessions cover various topics, including notional-hour calculations, continuous-assessment strategies, new-technology integration, online-facilitation techniques, and adequate feedback provision.

COES Learning Designers

Our Learning Designers are committed to providing comprehensive support across all phases of curriculum development and delivery, improving the learning experience for both lecturers and students. Their collaboration with faculties is vital to the successful implementation of high-quality, engaging online programmes.

Dr Mari van Wyk

Current programme: Responsible for the Postgraduate Diploma in Public Health.

New programmes still to launch: Postgraduate Diploma in Craniofacial Orthodontics; Postgraduate Diploma in Sports, Exercise, and Health; Postgraduate Diploma in Veterinary Sciences; Postgraduate Diploma in Psychosocial Research; Master of Social Science specialising in Development Studies; Master of Education in Learning Design.

Dr Ankie Robberts

Current programmes: Responsible for the Higher Certificate in Sports Sciences, Online Preparatory Mathematics module, and Marketing Management Gateway module.

New programmes still to launch: Postgraduate Diploma in Higher Education; Postgraduate Diploma in Engineering and Technology Management; Postgraduate Diploma in Project Management.

Donald Tive

Current programmes: Responsible for the Sports practical module - Higher Certificate in Sports Sciences.

New programmes still to launch: MPhil in Interreligious Relations; Postgraduate Diploma in Election Management.

Lindeni Hlatshwayo

Current programme: Responsible for the Postgraduate Diploma in Public Management.

New programmes still to launch: Postgraduate Diploma in Labour Dispute Resolution; Postgraduate Diploma in Tourism Management; Postgraduate Diploma in Communication Management; Postgraduate Diploma in Cyber Security.

“I am proud to be associated with such driven individuals who have committed their careers to providing empowering online education programmes.”

– Dr Eugenie Wolff, Project Manager: Online Education

Designing programmes for real-world application

The COES learning design team strongly believes in providing students with an authentic learning experience that prepares them for unexpected and often complex scenarios experienced in real life. This commitment is reflected in every aspect of UPOnline programmes, from curriculum design to assessment strategies.

The design of UPOnline programmes is meticulously aligned to develop students’ academic knowledge alongside practical skills. This dual-focus approach ensures graduates are well-versed in theoretical concepts and adept at applying their knowledge in practical settings. This is particularly significant given the University’s reputation as a research-intensive institution, where the ability to contribute meaningfully to one’s field of study is highly valued. To this end, learning designers integrate learning outcomes that enhance students’ information processing, critical thinking, and problem-solving capabilities, preparing them for various career paths, including research and industry roles.

A vital component of the curriculum design process is incorporating continuous assessment. This approach allows for frequent, varied, and meaningful evaluation of student progress, ensuring that the learning experience is comprehensive and conducive to developing essential 21st-century skills and competencies. Feedback from students frequently highlights the acquisition of unexpected knowledge and skills, underscoring the value and impact of the learning experiences crafted by COES.

Adapting and innovating with ADDIE+R

The learning design team employs the ADDIE+R model, a tried and tested framework for instructional design, with thoughtful adaptations to meet the specific needs of UPOnline programmes. This model guides the team through the stages of analysis, design, development, implementation, and review, ensuring that each programme is rigorously structured and responsive to the needs of students and industry.

The development phase brings the curriculum to life through multimedia resources such as videos, podcasts, and interactive scenarios, all hosted on the University’s BlackBoard Ultra platform (clickUP). This is followed by a meticulous quality assurance process, both internal and external, culminating in the implementation phase, where facilitators are equipped to deliver engaging and supportive online instruction.

A cycle of continuous improvement

Throughout these processes, the commitment to continuous review and improvement remains paramount. Feedback from students and facilitators and insights from subject matter experts and educational authorities inform ongoing programme enhancements. This reflective practice ensures that COES’ online offerings remain at the cutting edge of educational innovation, meeting the evolving needs of students and the broader community.

Upholding quality assurance

UP’s commitment to upholding the highest online learning standards is crystallised in the Quality Assurance Guidelines for UPOnline programmes. This document, a blueprint for excellence, ensures that every UPOnline course delivers an educational experience that meets and exceeds the expectations of students and accrediting bodies.

At its core, the guidelines aim to establish a proactive framework for monitoring and enhancing the quality of UPOnline programmes, applied University-wide across all faculties. This proactive stance ensures excellence, from curriculum conceptualisation to the evaluation of modules, focusing on preventative measures rather than retrospective corrections.

TRANSFORMING ONLINE EDUCATION AT THE UNIVERSITY OF PRETORIA

COES is committed to driving learning excellence through online platforms with its fully online programmes. To help boost the academic performance of students and enhance engagement, COES has successfully introduced two key online initiatives: the Marketing Management (BEM 120) Gateway module and the Online Preparatory Mathematics module

Gateway module

The Marketing Management (BEM 120) Gateway module, launched by the Faculty of Economic and Management Sciences, represents a strategic transformation in online education, moving away from the traditional summer school model to a fully online and intensive four-week module. This module is designed to increase student throughput and deepen curriculum engagement through innovative online delivery methods that encourage a comprehensive understanding of learning materials.

Its goal is to improve the student throughput rate for BEM 120, a mandatory prerequisite for all subsequent Marketing Management modules. This online Gateway module provides students with a more in-depth engagement with the curriculum when compared to the traditional in-person summer schools, allowing for a deeper understanding of the material.

The module is meticulously crafted to adhere to UP's stringent policies on curriculum design, educational technology, and teaching standards, ensuring a quality online learning experience.

This pioneering project by the Department of Marketing Management represents a commendable stride towards enhancing the quality and accessibility of education, ensuring that students not only progress in their academic journeys but are also better prepared for the challenges of their future studies.

Promising outcomes

The inaugural run of the Gateway module BEM 120 in 2022 saw 42 enrolments. This fully online approach offers numerous benefits: lecturers and students can participate from anywhere, even on holiday, eliminating the need to come to campus or find accommodation. Students can redo their modules to catch up by the time the following year’s modules start, ensuring they have a stronger foundation for future courses. This enhances their chances of passing and being successful in the following year.

Feedback from the facilitator and students has been overwhelmingly positive. The facilitator noted the ease of online module facilitation compared to traditional formats, attributing this to the comprehensive preparation during the design phase. Students highlighted the engaging nature of the module, appreciating the blend of practical questions and narrated videos, which aided in content comprehension. The module’s structure, emphasising self-paced learning and abundant support, was particularly lauded.

Students strongly recommended the Gateway module, citing its engaging delivery and the effectiveness of its pedagogical approach. The challenges noted were primarily related to time management and internet access, which will inform future iterations of the module. The success of BEM 120 as a Gateway offering showcases the potential of online modules to support student throughput. It sets a precedent for future endeavours in online learning at UP.

What students say

I recommend this course to other students because it is very engaging. The lecturer’s real-life examples helped me understand the content better and engage more with the work. The way the course was presented also encouraged me to work in a timely manner because of the deadlines. Overall, the module was very engaging. I understood more of the work better because I could read the content by myself and because the lecturer provided narrated videos to explain the content better.

Rethinking mathematics preparation with COES online module

Transitioning from high school to university mathematics has been a notable challenge for students enrolling in mathematics-intensive degrees at UP. Despite possessing reasonable Grade 12 results, many students need to prepare for the rigour of first-year mathematics courses. COES and the Department of Mathematics in the Faculty of Natural and Agricultural Sciences initiated the Online Preparatory Mathematics (OPM) module to address this gap. This innovative approach aims to smooth the transition to tertiary-level mathematics for provisionally accepted students in engineering and mathematics-intensive programmes, ultimately enhancing their conceptual understanding and throughput rates.

Launched in November 2019 for incoming matriculants, the OPM module was designed using action research and e-learning principles. The module focuses on six critical themes essential for first-year success, offering a blend of theoretical explanations, video tutorials, exercises, and self-assessment. This comprehensive approach allows students to engage with the material at their own pace, addressing misconceptions and reinforcing their understanding in a supportive, online environment.

The Online Preparatory Mathematics module represents a forward-thinking solution to a longstanding educational challenge. By bridging the gap between high school and university mathematics, the OPM module not only aids in improving student throughput rates but also contributes to a deeper conceptual understanding that benefits students in their subsequent mathematical studies.

What students say

Feedback gathered from participants has been overwhelmingly positive, with students highlighting the module's role in boosting their confidence and understanding of mathematics. The flexibility of online learning, coupled with the ability to revisit content, was frequently mentioned as a significant advantage. However, students also voiced challenges related to time management and internet access, suggesting areas for future enhancement.

I like the online module because I could complete it at my own pace, and try to understand the concept on my own time. Explaining it to myself helps a lot.

It refreshes your memory about the math you did in high school, while also filling you in on topics your school’s curriculum might not have covered.

ENHANCING ONLINE LEARNING AND SUPPORT

COES is dedicated to improving the online learning experience for fully online students through solid support systems and innovative digital platforms. COES helps students by making application processes easier, providing help when needed, and giving extra support to students who might be struggling. Using the latest technology and offering personalised help ensures that online students have everything they need to do well in their studies and workplaces.

Support systems

In 2023, the Online Systems and Student Administration department at COES embarked on a transformative journey. Through diligent efforts, the team executed several key projects aimed at streamlining processes and enhancing student support services.

A notable achievement was the launch of the new online Application Evaluation System in PeopleSoft. Initiated by the UPOnline Administration office, this innovation marked a significant leap forward, reducing the manual workload by over half and setting a new standard in application-processing efficiency. After successfully being the first to go live with it, the rest of the University has adopted this system.

Enhancing student support services

The Systems team played a crucial role in developing a new, more streamlined contract for UPOnline programmes, incorporating essential UPOnline-specific information. This year also saw the introduction of the Higher Certificate in Sports Science programme, UPOnline’s first online undergraduate programme, necessitating significant system developments and adaptations. This initiative underscored the team’s ability to support UPOnline’s expansion and ensure a seamless student experience from start to finish.

Innovative solutions for student engagement and support

The team implemented a new process for managing Extensions of Study Periods to address challenges such as students exceeding their two-year study period. Additionally, they launched At-Risk Reports to identify and support at-risk students early in their studies, demonstrating a proactive approach to student success.

Financial safeguards and efficiencies

The introduction of a new External Bursary process set strict guidelines to ensure the validation of bursary letters, safeguarding UPOnline and the University’s financial interests. Furthermore, UPOnline staff rebates were introduced, offering a tangible benefit to staff members pursuing qualifications via the UPOnline offering.

Streamlining communications and support

The UPOnline team has created a substantial repository of template emails for commonly asked questions, resulting in efficient and productive responses. The Online Systems and Student Administration team can now reset portal passwords for UPOnline students, providing a quicker turnaround time for students’ requests. This improvement eliminates the need for assistance requests to go through the Student Service Centre.

What students say

The course’s structure made it easy to understand even the intimidating modules, like research and statistics. The course made me understand the world around me, especially things happening in public health. I learned so much about what public health entails.

The University of Pretoria boasts a distinguished reputation for unwavering academic dedication and excellence. With this in mind, I was confident that their online programme would provide me with an exceptional opportunity to cultivate my skills and knowledge base, all the while remaining fully engaged in my current full-time employment.

The University's commitment to providing quality education through online platforms made it a natural choice for furthering my education. Its comprehensive support system ensures that those of us balancing work and studies can effectively navigate and excel in our educational journey.

Digital tools to enhance online learning

COES has embraced a diverse range of online platforms, tools, and technologies to elevate the learning experience for students. This collection of digital tools is not just about delivering content; it’s about transforming how students engage with their studies, collaborate, and express their creativity.

Central to the University’s online learning framework is Blackboard Ultra, a comprehensive learning management system enriched with the interactive content development tool H5P for creating interactive content, thereby making learning more engaging. H5P enables students to dynamically engage with and absorb course material through quizzes, interactive videos, and more.

Specialised tools used for learning delivery

Powtoons and Renderforest spark creativity, allowing students and educators to create animated videos that bring concepts to life. Similarly, Doodly offers a platform for crafting hand-drawn, educational animations that can simplify complex topics.

For collaborative projects and discussions, Padlet serves as a versatile digital canvas, supporting a range of media types and real-time collaboration. Kumospace adds a spatial dimension to online meetings, fostering a sense of presence and community among participants. Meanwhile, Articulate Storyline and Slide Model are key in developing professional-grade presentations and interactive courses, enhancing the visual and interactive aspects of learning.

Tools like Mentimeter and Speechello encourage active participation, with Mentimeter facilitating realtime polling and feedback and Speechello transforming text into natural-sounding voiceovers for multimedia content. Canva and Genial.ly provide user-friendly interfaces for designing visually.

By integrating platforms like Otter.ai, COES harnesses the power of AI to offer real-time transcription services, making lectures more accessible and facilitating study and revision by providing searchable, text-based versions of spoken content. This approach caters to diverse learning styles and supports students with different needs.

Adopting virtual reality through platforms like FrameVR and interactive storytelling with Articulate Storyline helps to immerse students in their work. These immersive experiences make learning more tangible and memorable, breaking complex theories into digestible, interactive sessions that captivate students’ attention and stimulate their imagination.

CULTIVATING PARTNERSHIPS FOR LEARNING

In 2023, COES worked hard to grow its partnerships in online learning. We formed new connections and strengthened the ones we already had, improving the quality and appeal of our UPOnline programmes. These partnerships are vital as they provide COES with new opportunities to expand its presence and position itself as a key player in the evolving online learning landscape. Through these strategic collaborations, COES continues to build its reputation and capacity to innovate and lead in delivering exceptional online learning offerings.

Expanding Online Education: University of Pretoria and HEPSA Partnership Success UP, through its partnership with Higher Ed Partners South Africa (HEPSA), has effectively increased awareness and enrolment in several key online programmes, including the Postgraduate Diploma in Public Health, the Postgraduate Diploma in Public Management, and the Higher Certificate in Sports Sciences.

Higher Ed Partners South Africa, which works with several South African universities, helps institutions expand access to high-quality and affordable higher education through technology-aided learning in sub-Saharan Africa.

Through HEPSA’s specialised marketing initiatives, the programmes they collaborate on with COES have gained visibility and attracted a growing number of students committed to advancing their professional qualifications through the University of Pretoria.

Speaking at the Higher Certificate in Sports Sciences launch in August 2023, Nicholas Kendall, Chief Executive Officer of HEPSA, praised the strides UP has made in establishing a strong online presence. “We are proud and grateful to work with the University of Pretoria. UP has positioned itself in the online market in a short time,” said Kendall.

Nicholas Kendall, Chief Executive Officer of Higher Ed Partners South Africa, at the launch event of the Higher Certificate in Sports Sciences.

COES hosts Tanzanian delegation

COES is committed to building relationships with international institutions. In October 2023, COES proudly hosted a delegation from the Institute of Finance Management (IFM) in Tanzania. The visit, led by IFM Rector Prof Josephat Lotto, marked an important moment in building cross-border educational partnerships and enhancing online learning throughout Africa.

The two-day benchmarking visit, held on 30 and 31 October 2023, was organised to showcase the strengths of UP’s online learning systems and to explore potential collaborative opportunities. The delegation from IFM included Dr Imanueli Mnzava, Deputy Rector – Academic, Research, and Consultancy; Dr Kadida Mashaushi, Director of Policy and Development; and several other specialists integral to IFM’s online and technological initiatives.

This benchmarking visit provided a platform for sharing best practices and laid the groundwork for future collaborations to enhance online learning delivery across borders.

FODES IN NUMBERS

Total number of registrations: 382

Number of countries represented: 17

Total number of speakers and presenters: 37

Total number of sessions held: 34

Number of virtual platforms used: 2

AI takes centre stage at 2023 FODES

COES’ fourth annual Fully Online Distance Education Symposium (FODES) marked another milestone in 2023. Held virtually on 19 and 20 October, the symposium attracted over 100 academics, learning designers, and e-learning specialists from Africa and beyond. The theme focused on the influence of artificial intelligence (AI) and emerging technologies on education, highlighting their potential to reshape learning.

Welcoming participants to the symposium, Prof Linda van Ryneveld, Director of COES, emphasised the harmonious blend of education and technology. “When you bring those two together, we know that magic happens,” she noted during her opening remarks. This sentiment set the tone for the symposium, which looked at current trends and innovations in online learning.

Keynote speaker Dr Philippa Hardman, an e-learning pioneer from the University of Cambridge, addressed the transformative capabilities of AI in education. Dr Hardman, who has designed some of the world’s most highimpact learning experiences, including the University of Oxford’s first and most successful Massive Open Online Course, spoke about AI as a tool that can make education better and more personalised, rather than just a way to replace traditional methods.

The symposium also served as a platform for sharing success stories and innovative practices from various African institutions. Dr Paul Birevu Muyinda from Makerere University in Uganda spoke about his institution’s transition to fully online platforms that democratise education by reaching a broader audience. Similarly, Dr Ralitsa Debrah from Kwame Nkrumah University of Science and Technology in Ghana emphasised integrating technology with pedagogical strategies to tackle dynamic educational challenges.

Among the diverse topics, participants also engaged in sessions about game-based learning, scenario-based microlearning, and the impact of virtual reality on teaching strategies.

Dr Bernard Mnzava, Head of the External Linkages Unit at IFM, and Prof Josephat Lotto, Rector of IFM, with Prof Linda van Ryneveld, Director of COES.

COES team members meet representatives from the IFM.

Dr Philippa Hardman, an expert in e-learning, delivered the keynote address at the 2023 Fully Online Distance Education Symposium (FODES).

Leading the way in e-learning: A COES and Enterprises UP collaboration COES has taken another significant stride in enhancing the quality of online learning at UP. Collaborating with Enterprises University of Pretoria (Enterprises UP), COES is lending its expertise in offering the Instructional Design Tools for e-Learning online course.

This fully online course helps equip educators with the skills to create and deliver engaging online learning experiences using cutting-edge technologies.

The course, coordinated by Dr Mari van Wyk, Senior Learning Designer at COES, provides participants with an immersive experience in creating engaging and educational multimedia content.

Enterprises UP’s online training expertise contributes greatly to making this course successful. Known for its impactful training programmes across Southern Africa and beyond, Enterprises UP helps ensure the course reaches a broad audience and maintains its high quality.

ENHANCING COES EXPERTISE: STAFF ACHIEVEMENTS AND

NEW

ADDITIONS IN 2023

The COES team demonstrated an unwavering commitment to professional growth and continuous learning in 2023. The office welcomed new staff members who brought fresh perspectives and skills and celebrated significant achievements across its existing team. COES staff participated in several conferences and workshops, achieving significant academic milestones and enhancing their skills.

New at COES in 2023

Mosima Makuwa joined COES in April 2023 as a Specialist: Research and Data Analytics. She brings a wealth of experience from her previous jobs, specialising in statistics. Makuwa previously held positions at Statistics South Africa and the Department of Higher Education and Training, where she honed her expertise in data analysis and research. Makuwa has been a valuable addition to the COES team, contributing her deep understanding of statistical techniques to UPOnline initiatives.

Amanda Tongha joined the COES team in July 2023 as a Specialist in Marketing and Communication, a newly created position that underscores the directorate’s commitment to enhancing its visibility and reach. Before joining COES, she worked as a communication specialist at the University of the Free State and Stellenbosch University. Tongha has dedicated herself to enhancing the visibility of COES and its UPOnline offerings.

Lindeni Hlatshwayo completed her undergraduate studies in Education in 2020. Joining COES in February 2021 as a learning design intern, she simultaneously pursued an honours degree in computer-integrated education. Discovering her passion for learning design during her internship, Lindeni was appointed as a Junior Learning Designer on contract in August 2022. A year later, in September 2023, she secured a permanent position in the same role.

Academic achievements and professional development

The COES team is committed to ongoing learning and growth. This is seen in the team’s participation in conferences and workshops worldwide.

Conference and workshop highlights

Prof Linda van Ryneveld attended the Distance Education and Teachers’ Training in Africa (DETA) Conference in Kampala, Uganda, in July 2023. The conference, hosted by Makerere University and initiated by UP, focused on improving teacher training across Africa. Prof Van Ryneveld presented the UPOnline model for working individuals.

Henriette Crafford attended the HEUG Alliance in St Louis, USA, from 26 February to 1 March 2023 and presented a paper on ‘Online – Disruptor division, shaking things up at UP’. As the premier annual memberdriven higher education conference with attendees worldwide, the Higher Education User Group (HEUG) enables diverse institutions to unite and use collective knowledge to maximise and accelerate their return on investments in people, business processes, and technologies. HEUG is the place for higher education professionals to share knowledge, collaborate, network with peers, and become inspired regardless of product or platform.

Henriette Crafford, Julia Mamabolo and Tshepang Molemone also attended the Customer Experience Management (CEM) Africa Summit in Cape Town on 15 and 16 August 2023, engaging leaders on the latest customer experience strategies. CEM Africa is a gathering of industry leaders, experts, and enthusiasts coming together to discuss the latest trends and innovations in customer experience. The three COES colleagues also attended a Supervisory Management Skills course presented by Enterprises UP from 15 to 17 November 2023 in Pretoria. The short course provided knowledge and insights on how knowledge and insights on how to become successful in any supervisory position by focusing on and improving important managerial skills.

Amanda Tongha joined communications professionals from higher education institutions across South Africa for the annual Marketing, Advancement and Communication in Education (MACE) Conference, hosted at Belville Campus at the University of the Western Cape in November 2023. The conference provided a valuable opportunity to benchmark with university communicators nationwide.

Mosima Makuwa participated in two events focused on higher education management information systems. She attended the HEMIS Conference in Mbombela from 14 to 17 August 2023, with discussions focused on preparing student and staff data for HEMIS submission. Makuwa also represented COES at a HEDA conference held in Potchefstroom from 19 to 21 September 2023.

Dr Eugenie Wolff participated in three ClickUP Ultra workshops, improving how COES manages content, assessments and student engagement online.

Dr Mari van Wyk engaged in several training sessions, including one on design thinking and another on authentic assessments in online learning.

Dr Wolff and Dr Van Wyk also participated in the mLearn/iTLT Conference and Anthology Digital Teaching Symposium, where they shared new approaches to using mobile technology in education and empowering faculty with self-directed learning design skills.

Dr Ankie Robberts and Lindeni Hlatshwayo completed a Quality Matters (QM) workshop, where they gained insights into the foundational principles of the QM Rubric and the essential components of the QM quality assurance process.

Donald Tive completed a Quality Matters workshop, which focused on applying the QM Rubric. Additionally, he participated in several clickUP Ultra workshops, enhancing his skills in managing content, assessments and student engagement online at COES.

Academic achievements – qualifications obtained

and pursued

Dr Eugenie Wolff achieved an academic milestone by obtaining her PhD in Computer-Integrated Education. Her thesis title was ‘Using scrum as a project management framework to promote social interactions in e-learning projects’.

Donald Tive graduated with his MEd in Computer-Integrated Education, earning his degree cum laude. He is currently pursuing his PhD in Computer-Integrated Education.

Henriette Crafford successfully earned a Postgraduate Diploma in Project Management.

Tshepang Molemone completed her master's degree in Education. Her research title was ‘Lecturers’ experiences of facilitating fully online programmes in higher education’.

Mosima Makua is currently busy with her master's degree in Statistics.

Julia Mamabolo has embarked on her master's degree in Psychology.

Lindeni Hlatshwayo is currently pursuing a master's degree in Computer-Integrated Education with a focus on curriculum design decisions for fully online settings.

Palesa Nqubezelo completed her BEdHons in ComputerIntegrated Education degree. She will continue with her master's degree in 2024.

Nhlanhla Nhlapo completed his BIS honours degree, specialising in Information Science.

Research output

2023 has been a productive year for COES’ academic staff. The team has made significant contributions to scholarly research, including publishing three articles in high-impact, peer-reviewed academic journals, such as the International Journal of Technology Enhanced Learning, International Journal of Information and Education Technologies, and the Journal of Public Health. Additionally, they have authored two chapters in peer-reviewed books and presented eight papers at prestigious peer-reviewed conferences.

The team also supervised more than 10 postgraduate students and had the privilege of graduating two master’s students, both cum laude, and one PhD student, in 2023.

This impressive output highlights the dedication and expertise of the COES academic staff in advancing knowledge and contributing to academic discourse in their respective fields.

For a detailed list of all 2023 research activities and their findings, please visit www.up.ac.za/coes.

A newly capped Dr Eugenie Wolff.

Master’s graduate Donald Tive with his study supervisors Dr Kimera Moodley (left) and Prof Linda van Ryneveld (right).

2023 IN REVIEW

COES made significant strides in 2023, expanding its UPOnline programme offering. As we reflect on the year's achievements, it is clear that COES has not only adapted to the changing educational landscape but has set new standards of excellence and inclusivity in fully online learning.

EXPANSION AND DIVERSIFICATION

COES introduced the Higher Certificate in Sports Sciences, broadening its range of programmes by adding to the Postgraduate Diplomas in Public Health and Public Management.

INTERNATIONAL REACH

2023 saw COES welcoming 218 international students. This global participation emphasises UPOnline's appeal and the quality programmes that attract students beyond South African borders.

INNOVATIVE TECHNOLOGY INTEGRATION

Adopting new systems such as the online Application Evaluation System in PeopleSoft marked a significant stride towards enhancing operational efficiency.

ACADEMIC ACHIEVEMENTS

The number of students enrolling in UPOnline programmes has been rising steadily, with 1 885 students enrolling in the Postgraduate Diploma in Public Health and 629 students in the Postgraduate Diploma in Public Management programmes in 2023. A further 135 students graduated with a PGDip in Public Management, and 500 received their PGDip in Public Health.

FINANCIAL MILESTONES

Financially, COES demonstrated remarkable growth, with income generation reaching new heights. In 2023, the Postgraduate Diploma in Public Health and the Postgraduate Diploma in Public Management programmes generated over R20 million in tuition fees, highlighting the financial sustainability and expanding the reach of UPOnline programmes.

SYSTEM DEVELOPMENTS AND STUDENT SUPPORT

Implementing the UPOnline-specific contract and introducing services such as the Extension of Study Period showcase COES’ commitment to providing a strong support system for students.

PROFESSIONAL DEVELOPMENT AND RECOGNITION

The COES team's dedication to excellence was further demonstrated through engagements in prestigious conferences and workshops and achieving higher qualifications. These initiatives enriched the team, elevating its quality of education.

LOOKING AHEAD

The journey ahead is filled with opportunities to enhance the UPOnline offering further, expanding UP’s reach and providing an accessible, flexible, and high-quality learning experience. COES remains dedicated to empowering students to achieve their academic and professional goals wherever they are.

ACKNOWLEDGEMENTS

We extend our deepest gratitude to the UP leadership team for their visionary guidance and unwavering support, which have been instrumental in our accomplishments in 2023. Thank you to all COES staff members for their dedication and hard work. Your commitment to excellence drives the success of our fully online programmes and supports our mission to enhance online learning. Thank you to our partners and internal and external stakeholders, whose support has been crucial in expanding our reach. To our vibrant community of students, lecturers, coordinators, and facilitators, thank you for your enthusiasm and engagement. You are at the heart of everything we do.

The 2023 Annual Report is compiled by the Department of Communication and Marketing at COES.

Contributors: COES staff

Design and layout: Media Chef