Glasgow 2014 XX Commonwealth Games
Our search for up to 15,000 of Scotland’s Finest and Friendliest Volunteers! Intro Glasgow 2014 is looking for up to 15,000 of Scotland’s friendliest people who will give up their time to become the behind-the-scenes stars of the Glasgow 2014 Commonwealth Games. The volunteer application process is now open. To apply online visit www.Glasgow2014.com/volunteer. Applications will be open for a limited period only until the end of February 2013, so spread the word and get online now.
Why Volunteer It’s all about having fun; when you hear some of the stories from volunteers from other Games, you realise that it’s an opportunity to be part of something pretty special. This will be Glasgow and Scotland’s biggest sporting and cultural The roles we are looking for event, and this is your chance to be part of making it a huge success. Not all of our roles will be high profile or in the front line. And many might be away from the athletes. They are all, however, crucial to making sure the Games run smoothly. Some roles will include Who We’re Looking For welcoming athletes at the airport or athletes’ village, helping behind We’re looking for up to 15,000 friendly people to become volunteers the scenes or directing people at the venues. at the Glasgow 2014 Commonwealth Games. So if you spent hours glued to your TV during the Olympics, this is your chance to be part There will also be specialist roles that need previous experience or of that kind of experience right here in Scotland. And who knows, qualifications in sport or first aid. But the vast majority of roles just you might be the lucky person who shows Sir Chris Hoy into his need friendly folk, who are committed to helping make this the best very own Velodrome. Or, one of the friendly folk making sure the show that Scotland has ever seen. stragglers get to the Opening Ceremony on time. Whatever role you take, it will involve commitment, flexibility and a wee bit of You’ll have to give up some of your own time for training or take good humour. annual leave when the Games are on. And, you’ll need to cover your travel and accommodation costs. (At Games Time however, the cost of specific public transport around Glasgow venues will be covered for volunteers.) Applications open mid-January until 28 February 2013
www.glasgow2014.com
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Glasgow 2014 XX Commonwealth Games
Volunteer Roles Listed below are some example areas you can volunteer within for Glasgow 2014. Spectator Services The Spectator Services Team is the ‘Face of the Games’. We are the first and the last people spectators and guests see during their Games experience. We are an enthusiastic team that delivers and performs a variety of activities and services for all visitors from around the world. We give directions; act as ushers; monitor access; support a range of operations and provide a friendly face focused on the needs of our guests.
Accreditation The Accreditation team ensure participants in the Games have the level of access they need to perform their Games time role. Accreditation volunteers will deal with people from all over the world including athletes, officials, the media, other volunteers and contractors. Key activities include verifying identification, validating accreditation cards and assisting with accreditation related queries. You’ll need to be friendly, welcoming and have a keen eye for detail.
Transport Athletes, Media, Technical Officials and the Games Family rely on the Transport team to provide safe, efficient, on time and environmentally sustainable transport services between accommodation sites and official Commonwealth Games venues. Delivering Games Transport is an exciting challenge that offers a number of opportunities for volunteers in both driving and nondriving roles. If you think driving a VIP, or helping Sir Chris Hoy to get the right bus to the Velodrome might be up your street then Transport is for you. Accreditation – Centre of Accreditation
Transport – Transport depot
www.glasgow2014.com
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Glasgow 2014 XX Commonwealth Games
Volunteer Roles Logistics The Logistics department is responsible for ensuring that the equipÂment and supplies required at all locations are delivered on time through a comprehensive warehouse and distribution system. We ensure that everything needed to run a successful Games gets to where it needs to be in good time and in good order.
Results Technology Services Results Technology Services will be at the heart of every sport during Glasgow 2014. Our volunteers will be critical to capturing, producing and communicating the sports results from the Games to the world.
We operate in a fast moving, dynamic and demanding environment so we need hard working and level headed people to make it a success.
Sponsor Services Sponsor Services is responsible for the relationship between our sponsors and the Organising Committee. During Games time, the Sponsor Services team work across all competition venues with the sponsor family ensuring a smooth running sponsor recognition, hospitality and activation programme. The team work closely with a wide range of other functional areas to provide marketing, press / media, hospitality, transport, accreditation, recognition services and overall a positive Games experience. You will need Relationship management, multi-tasking and strong communication skills.
Results Technology Services – On Venue Results Room
www.glasgow2014.com
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Glasgow 2014 XX Commonwealth Games
Volunteer Roles Village Operations The heart of the Commonwealth Games will be the Commonwealth Games Village, where 6,500 Athletes and Team Officials from 71 Commonwealth Nations will enjoy a “home away from home”. This is the place where Athletes and Team Officials will spend most of their time, relaxing after a hard day’s training or competition, socialising with each other and building new friendships. From 8 July to 6 August 2014, Village Operations require friendly, reliable and enthusiastic volunteers to work in a number of different areas giving the Athletes and Team Officials a positive and lasting impression of their stay.
Catering Cleaning and Waste The Catering Cleaning and Waste team are responsible for the planning, organisation and coordination required to deliver these services for up to 1 million spectators, Athletes and VIPs. We will provide inclusive, value for money, creative and healthy fare in a friendly and efficient manner. We will also maintain a clean and orderly environment and ensure all waste is removed efficiently and without impact on customer groups.
Venue Technology Services The Venue Technology Services team are responsible for implementing and operating all venue based technology equipment and services including management of video boards, audio systems, audio visual equipment, two way radios, data cabling, rate card and other miscellaneous technology required at each Venue. Our Team Members will fill a variety of roles such as radio distribution, technology service desk and technology support. The role requires strong customer service skills, an ability to prioritise and remain calm under pressure. A strong interest in technology is desirable.
www.glasgow2014.com
Catering Cleaning and Waste – Athletes Village Main Dining Melbourne
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Glasgow 2014 XX Commonwealth Games
Volunteer Roles Sport Services Sport Services is responsible for the planning and delivery of the key sport specific service related elements of each competition for the 17 Glasgow 2014 sports. This includes managing the sport entries process, the development of all sport related publications, implementation of the Games time sport information service, sport specific training venue requirements, the Village Gymnasium and an Athlete Recovery Centre.
Aquatics
Athletics
Gymnastics
Hockey
Squash
Triathlon
Sport Operations Sport Operations is responsible for the planning and delivery of the key sport specific operational elements of each competition for the 17 Glasgow 2014 sports. This includes the identified sport equipment requirements, the consistent delivery of sport presentation within each Games competition venue and all elements relating to Medal Ceremonies.
www.glasgow2014.com
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Glasgow 2014 XX Commonwealth Games
Volunteer Roles Sport Competition Sport Competition is responsible for the planning and delivery of all sport specific technical elements of each competition for the 17 Glasgow 2014 sports. This includes the detailed Field of Play and all venue requirements as they relate to athletes, team officials, technical officials and sport specific volunteers.
Protocol Team The Protocol Team provide assistance to Games Family guests during their stay in Glasgow for the 2014 Commonwealth Games. Protocol services will be provided in a range of competition and non-competition venues, ranging from the Airport and Games Family Hotels to the competition venues and the Athletes Village.
CGA Relations We work with the key teams responsible for the delivery of services to Commonwealth Games Associations (CGAs), Athletes and Team Officials; and act as the primary channel of communication with CGAs participating in the Games. You will help support the operations of the 71 CGAs (including Chefs de Mission, team management, athletes and coaches) as part of the CGA Relations and Services team based in the Commonwealth Games Village.
Press Operations We provide world-class standards of facilities and services at the Main Press Centre, the Athletes Village and at all competition venues for the national and international written press, photographic press and broadcasters who have been accredited to cover the Games. We assist with facilitating interviews and provide the best possible opportunities to obtain images of the athletes and the Games. Press Operations is client focused, professional and enthusiastic area, it’s exciting and busy where you play a part in bringing stories and images of the Commonwealth Games to the world. You could be assisting with obtaining interviews in the mixed zones or conference rooms, monitoring photo positions around the field of play or issuing competition results and information in the media centres, and much more.
www.glasgow2014.com
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Glasgow 2014 XX Commonwealth Games
How to get involved Important Info Much as we’d like to accept applications from everyone, there are some basic eligibility requirements, and we’ve listed some of them below. (For full details, contact us or visit our website.) To be a Glasgow 2014 Volunteer, you must: — Be 16 or older when you apply — Be eligible to work in the UK — Be available for at least eight (unforgettable) days between 23 July 2014 and 3 August 2014 — Be able to come to Glasgow for a friendly, informal interview — Nearer to the Games, be able to attend three to four days of training and collect your uniform and official pass
How you can help We need your help to reach all communities across Scotland. By downloading our digital toolkit and getting our message seen you can help spread the word about volunteering and point people in the direction of Glasgow 2014. Research shows that 1 in 4 people in Scotland are interested in volunteering, but we know that people are more likely to commit when they are asked by someone they know to be involved, so that’s where your influence can help. Extra support is available to complete applications online by visiting any library across Scotland, our own Glasgow 2014 Volunteer Centre in the Merchant City or by calling us at the Contact Centre. Our Contact Centre will be notified of any support activities available across Scotland.
If you would like to receive this information in an alternative format (e.g. large print, text only Microsoft Word Document) please contact us.
www.glasgow2014.com
Come and See Us Our Volunteer Centre is the hub of all activity relating to volunteering for the Games. We’re located in Glasgow’s Merchant City, so pop in if you want to find out more about the Games or need support to complete the application form. Volunteer Centre Commonwealth House 38 Albion Street Glasgow G1 1LH Open Mon, Tues, Wed, Fri 09.00–17.00 Thurs 12.00–20.00 Sat 10.00–16.00 Alternatively phone our Contact Centre on 030 3333 2014 where our team will be on hand to assist you, or email contactus@glasgow2014.com
Online Resources Apply online now at http://www.glasgow2014.com/volunteer Download our promotional toolkit at http://volunteering.glasgow2014.com/volunteer-toolkit Further details are available on our Volunteer website http://volunteering.glasgow2014.com/ To view some of the videos used in the FEHE Presentations visit Glasgow 2014 You Tube Channel http://www.youtube.com/user/Glasgow2014OC
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Glasgow 2014 XX Commonwealth Games
How to get involved Key Dates of the Volunteer Journey
Complete an application form: Applications are open for a limited period only
Mid January 2013 — end 28 February 2013
Interviews: Volunteer interviews held in our Glasgow 2014 Volunteer Centre
April 2013 — December 2013
Training: 3-4 days training and collection of uniform and accreditation pass.
March 2014 — July 2014
Games Time:
23 July 2014 — 3 August 2014
www.glasgow2014.com
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