APRIL EXTRA 2020 | ISSUE 25 | FREE | UNLTDBUSINESS.COM
FIGHTING
BACK Public and private sector unite to lead the region’s economic response to the COVID-19 pandemic
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CONTENTS
INSIDE... 4: News 5,000th sale for Redbrik Estate Agents, B. Braun support for Sepsis Trust and a round-up of all the good news during the COVID-19 pandemic. 9: The Diary Our editor looks at business life during and after the lockdown. 10: Cover Story: COVID-19 Business Response Group A Q&A with the recently formed COVID-19 Business Response Group who tell us all about their mission. 20: Finance Blue Wealth Capital's Raj Shah with a reminder to business owners on being open about their future aspirations. 24: Security for Home Working CT’s Chris Barr takes a look at what business owners need to be considering next to improve the security of their home workers. 29: Digital Business Keebles' Solicitor Tom Rook looks at the challenges, concerns and potential business opportunities for companies in the digital sector. 33: Sports Focus James Hope-Gill of Skateboard GB on COVID-19’s unprecedented effect on sport. 37: Skills Focus The Source shares training and apprenticeship news and funding to help develop staff. 38: Five Minutes with... Let’s Save Consultancy Services founder Wendy Ward on her ‘adaptable and supportive' company. 40: Communications A picture selection of your video conferencing meetings and calls.
EVERYTHING ELSE: 15: Entrepreneur Support 17: Evolving Technology 19: Legal Matters 23: Thinking in 3D! 27: Troubleshooting 31: Travel South Yorkshire 39: Charities
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THE UNLTD TEAM FINALISING THIS SPECIAL EDITION VIA A ZOOM CALL @UNLTDBUSINESS
STRONGER STILL In our April welcome we talked about unprecedented times and day to day developments testing every firm to its maximum. But we also kicked off the welcome with the headline Stronger Together. And in the recent weeks that have passed we’ve seen that demonstrated again and again. The feedback we had on our April issue – after we ripped up the plans and started again to respond to the crisis – has been incredible. We aimed to put out a useful resource that helped answer some of employers and employees questions with our If You Ask Me feature, while our Working From Home tips was shared and commented online a lot. But we also heard from lots of businesses from across Sheffield City Region who were offering to help and support others. Others got in touch with us to tell us how they were continuing to make progress on projects and plans despite COVID-19. So for this online mini-issue we wanted to be able to keep you up to date with how the Sheffield City Region is responding, how organisations are adapting and how we are all showing our resilience. Who better, then, for our lead feature but a Q&A with the recently formed COVID-19 Business Response Group who tell us all about their mission, and give us a timely reminder that: ‘Sheffield is a place that pulls together in adversity. Support is there and will be there long into the future.’ You’ll see a really positive reflection of that message across our news pages where we round up just some of the amazing help and support work on offer – including from two of our columnists Andy Hanselman Consulting and Ash Young of Evoluted. Other regular columnists are on hand, too, like Helen Williams of Helping Entrepreneurs Win who tells us all about a positive approach to change management, plus there’s sector-specific industry advice from the likes of CT, Keebles, Callwise and Hentons. We hope all of our readers are staying safe and well – and a reminder once again to get in touch with us via hello@unltdbusiness.com or on our social channels to share your stories with us.
UNLTD BUSINESS UNLTDBUSINESS EDITORIAL Richard Fidler richard@unltdbusiness.com Jill Theobald editorial@unltdbusiness.com General hello@unltdbusiness.com 0114 252 7781 ADVERTISING Dan Laver dan@unltdbusiness.com 07867 313995 Phil Turner phil@unltdbusiness.com 07979 498034 General advertising@unltdbusiness.com FINANCE Sarah Koriba and Michael Johnson accounts@exposedmagazine.co.uk DESIGN Simon Waller and Simon Garlick CONTRIBUTORS Patrick Abel Chris Barr Jo Davison Andy Hanselman Charlotte Higgins James Hope-Gill
Jade March Tom Rook Bronte Saulle Raj Shah Helen Williams Ash Young
unLTD is published monthly by Blind Mice Media Ltd Unit 1B Rialto, 2 Kelham Island Square, Kelham Riverside Sheffield S3 8SD and HRM Unit 1A Speedwell Works, Sidney Street, Sheffield S1 4RG The views contained herein are not necessarily those of Blind Mice Media Ltd and HRM and while every effort is made to ensure information throughout unLTD is correct, changes prior to distribution may take place which can affect the accuracy of copy, therefore Blind Mice Media Ltd and HRM cannot take responsibility for contributors’ views or specific listings.
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AGENDA NEWS B. Braun joins forces with the Sepsis Trust B. Braun Medical Ltd as well as its education arm Aesculap Academia have announced the Sepsis Trust as its joint charity partner of the year in a bid to fight the ‘hidden killer’ which claims more than 48,000 lives in the UK each year. The company has pledged a substantial donation to enable the Sepsis Trust to continue its life-saving mission, whilst Aesculap Academia will be hosting a series of education sessions from its Sheffield HQ to raise awareness of sepsis.
SEPSIS TRUST VISIT B. BRAUN HQ
Paul Steel, MD of Aesculap Academia said: “The Sepsis Trust carries out crucial work to educate the public on sepsis but there is still so much more that needs to be done to reduce the number of needless deaths and individuals left with life-changing conditions.” Also known as blood poisoning, sepsis is the immune system's overreaction to an infection. For reasons unknown, instead of just fighting the infection, it attacks other parts of the body. CEO, Dr. Ron Daniels, said: “Having an organisation with the reputation of B. Braun Medical Ltd and Aesculap Academia collaborating with us – not only to support financially but to provide crucial education workshops – will drive our mission forward.”
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AXIS SECURE CONSENT FOR NEW SHEFFIELD APARTMENTS Planning consent has been secured by Sheffield-based Axis Architecture, on behalf of Swifts Performance, for the redevelopment of their site at the corner of Fitzwilliam Street and Milton Street in the city, currently occupied by a car maintenance garage. Under the plans, the garage will be demolished and a new building of between eight and 11 storeys will be constructed to provide a total of 93 apartments. The scheme comprises 27 studios, 53 one-bed and 13 two-bed units along with a
resident's lounge and cafe bar. The plans for construction of an 11-storey block featuring almost 100 apartments on a site in Sheffield have been given the green light. The development is expected to "provide employment opportunities temporarily during the construction of the building and through the creation of jobs in managing the development and in the amenities provided". A Sheffield City Council planning officer's report accompanying the decision
said: "The scheme will contribute significantly to the regeneration of the area by delivering a well-designed scheme in a prominent location which will provide a high-density development in a highly accessible location." Employee-owned Axis Architecture is based in Talbot Chambers, North Church Street and has 28 staff. Recent projects in Sheffield include the former Hallam Towers building, Ecclesall Junction and Steel City apartments at Hollis Croft.
5,000th completed sale for Redbrik Leading estate agency Redbrik has announced that the firm has completed its 5,000th sale. Redbrik managing director Mark Ross said: “Redbrik’s purpose has always been to enable people to move on with their lives, so we are delighted that we can still honour that commitment in these
challenging times. “To everyone who has been involved in making this, and all the other moves, possible over the last seven years we want to say a huge thank you from all of us at Redbrik. “We promise to keep you moving, both now and in the future.”
MARK ROSS
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AGENDA COVID-19 NEWS
PAY IT FORWARD: SUPPORT FOR SMALL BUSINESSES DURING COVID-19 PANDEMIC
Small business support network Enterprise Nation and the UK’s leading crowdfunding platform Crowdfunder are leading an initiative to help businesses in Sheffield pre-sell products or services now on a promise they can redeem them later. Pay It Forward aims to support smaller firms as they navigate the looming cash flow crisis as well as providing help and advice. It has already raised more than £380,000 and helped those that are self-employed,
micro and small businesses and those in the hospitality sector including pubs, bars, music venues and restaurants. Businesses can: • Set up a Pay It Forward campaign pre-buy products like a meal out, now, based on a promise to deliver in the future. • Bring in match-funding • Seek specific local authority support. • Bring in training via Enterprise Nation’s advice platform.
Emma Jones, founder of small business support network, Enterprise Nation, said: "Many of these firms play a key role in their local communities, so keeping them afloat during these difficult times is vitally important. Taking on debt is not an option for all businesses, so Pay It Forward is filling an important gap in keeping things going." Rob Love, founder and CEO of Crowdfunder, said: “This is a really difficult time for everyone and there are lots of different things people are worried about including their jobs. One thing people can do if they can afford it, is support local business.” Crowdfunder is covering all platform and transaction fees. Enterprise Nation is providing access to free training and support for business. www.enterprisenation.com/ payitforward
Auctioneer hosts first ever online event Mark Jenkinson and Son’s first ever auction held online as a result of the COVID-19 lockdown and to follow government guidelines and protect staff and client safety, saw 86 per cent of lots sold for a total of more than £1.5million. Adrian Little, head of the auction department at Mark Jenkinson and Son, said: “As we all adapt to the current pandemic, we are acting on government recommendations for safeguarding. “After government lockdown and travel restrictions, social distancing measures, and temporary closures of our
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offices in Sheffield and Chesterfield, we needed to carefully advise our clients as to the best way forward which led to April’s online only auction. “Our absolute priority was the safety of our staff, clients and the public and setting the right example as we, like other businesses, adapt our working practices during these unprecedented circumstances. “We gave clients the option to postpone their lots, look to sell prior or proceed to the online bidding platform available via our website. This resulted in 21 of the lots being offered, 18 of which sold in what was a very busy auction and our very first online event.”
A happy tale For each new subscription during the COVID-19 crisis, And Other Stories pledge to donate 20 per cent of the price to the bookshop of your choice / where you would normally buy books.
Food Works making meals accessible Food Works is serving more than 500 people every week in its Sharehouse Market, in addition to the hundreds receiving cooked meals at home.
Support group offers ‘space to breathe’ City consultancy Space to Breathe has set up the Small Business & Self-Employed support group, to ‘come to the aid of individuals in their time of need’.
Fenti’s free marketing Fenti is offering a free marketing service to all businesses to help them boost their online strategies during COVID-19.
Universities help fight virus
ADRIAN LITTLE
University of Sheffield engineers are 3D printing face shields for doctors and healthcare workers and Sheffield Hallam University are helping to develop a coordinated sector response to COVID-19.
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AGENDA COVID-19 NEWS Champion IT tool Champion Health Ltd have created a free digital tool which has been co-developed with GPs, health professionals and employment law experts to help support colleagues that may be struggling during lockdown.
JIRAFFE NATIONWIDE EMERGENCY SERVICES SUPPORT THOUSANDS OF DISABLED CHILDREN
SYCF sign up for UK appeal South Yorkshire’s Community Foundation is joining community foundations across the UK supporting the National Emergencies Trust (NET) Coronavirus Appeal to distribute vital funding to the community groups and charities relieving hardship.
UOP have WFH kitted up Universal have developed a working from home kit to ensure all office workers have their essentials to hand.
WANdisco donates Big Data tools Sheffield’s WANdisco has released free access to its suite of tools for every team processing big data about COVID-19.
Connecting the region Connect Yorkshire has created an online LinkedIn group for non-member business owners and directors to stay connected during COVID-19.
Virtual offering for Wizu Flexible workspace provider Wizu Workspace has developed a virtual offering in a bid to support members throughout COVID-19.
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JIRAFFE, IS COMING TO THE AID OF THOUSANDS OF DISABLED CHILDREN ACROSS THE UK BY GIVING FAMILIES ACCESS TO POTENTIALLY LIFE-SAVING EQUIPMENT DURING THE CORONAVIRUS PANDEMIC
Sheffield-based postural support specialist, Jiraffe, is coming to the aid of thousands of disabled children across the UK by giving families access to potentially life-saving equipment and services during the Coronavirus pandemic. The company, with its headquarters in Hillsborough, is collecting and redelivering essential medical equipment – normally accessed by disabled children at school – free of charge, for the duration of the school closure period in the UK.
In addition, Jiraffe – a world leader in the production of postural support equipment – has also launched a new low-cost ‘Emergency Posture Provision’ to offer ‘immediate assistance’ to ‘some of the most vulnerable children and adults in society’. The short-term loan service offers flexible and easy access to vital seating, standing, sleeping, therapy, mobility and bathroom support equipment for families, carers and children across the UK. Holly Jenkins, Director at Jiraffe, said: “Following
the closure of UK schools, the health of children who need access to vital postural support equipment and services can deteriorate very quickly. “There are more than one million children in the UK living with a disability, many of whom rely on specialist equipment to carry out essential daily tasks. “We want to support as many children and families as we can across the UK while alleviating the burden on front-line NHS and social services as much as possible.”
‘Interesting’ times call for 3D measures Business consultant (and unLTD columnist) Andy Hanselman has come up with new ways of engaging the business community during lockdown. Andy said: “We certainly are in interesting times, and we’re trying to do a few things to ‘keep things going’ including our ‘Virtual 3D Connect’ sessions which proved popular with participants – including unLTD!
The feedback has been really positive – I think everyone benefited from just seeing each other and we’ve had some lovely comments about the events. “Everyone shares how they are coping with a score out of 10 and we got great advice from our 3D members, including Jay Bhayani, Nigel Bayliss from Poppies, Neil Roberts from Zone, and Rich Davies from Affinity.
We have a 3D Connect resources page that has the details of all our ‘experts’, and a video rerun of the whole session via www.andyhanselman. com/3dconnectresources/ and our website is also highlighting how different businesses are dealing with the situation – visit bit.ly/2V7Dj0G Read Andy’s latest column on page 23.
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AGENDA COVID-19 NEWS This Is Sheffield creates indie directory Website This is Sheffield, which promotes independent companies across the city, has created a guide to raise awareness of businesses continuing to operate during the crisis.
ASH YOUNG, MANAGING DIRECTOR OF EVOLUTED
EVOLUTED OFFER FREE ONLINE MARKETING ADVICE DURING CRISIS Sheffield digital agency and Google Premier Partner Evoluted are offering free online marketing advice to local businesses during the COVID-19 crisis. The agency, which specialises in web development, SEO, PPC, content marketing, email marketing and social, is run by unLTD columnist Ash Young. Ash said: “It's really important
that businesses pull together if we're going to get through this. “During the crisis, local businesses really need to stick together – it’s the only way we’re going to get through this and weather the storm. “That’s why we’re offering free online marketing support to businesses – whether that’s SEO, paid search or websites – advising what they should be doing now and how they
can gear up for after the crisis is over. “This is 100 per cent not a sales pitch – it’s just about offering free advice to local businesses that need it so if anyone wants marketing advice or support over the next few months, or even just to chat, then drop me an email to ash@evoluted.email.” Read Ash’s latest column on page 17.
Sheffield City Trust donates £4,000 to support local foodbanks Sheffield City Trust has donated £4,000 to Voluntary Action Sheffield (VAS), to support them to maintain foodbanks and community organisations across the city. Maddy Desforges, chief executive at VAS, said: “This generous donation from Sheffield City Trust will purchase food and urgent supplies for families living in the most in need areas of
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Sheffield and help us to make sure foodbanks and community organisations stay available to those who need them.” Many families in Sheffield rely on food banks, with the current situation making these resources even more essential despite the challenges presented by the Coronavirus outbreak. Speaking on behalf of Sheffield City Trust Rob Womack, health, wellbeing
and partnerships manager, said: “As a not-for-profit organisation, all of our funds are reinvested back into the city to support Sheffielders. “Now more than ever, people need to come together and do what they can to make a difference. We are delighted to be able to assist VAS – we understand what a difference we all can make at this difficult time.”
Film maker captures arts life South Yorkshire documentary film maker Wayne Sables is reaching out to artists, makers and performers to join him in creating a special documentary feature reflecting their lives as the lockdown continues.
Roundabout continues support for vulnerable Youth homeless charity Roundabout is working within current government guidelines to keep residential projects open and running at capacity, while striving at all times to keep both service users and staff safe.
Chesterfield manufacturer offers factory, staff and resources Blachford UK is offering its factory, people and resources to the national effort to fight the killer virus.
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AGENDA
THE DIARY BY RICHARD FIDLER
Our editor looks at how businesses and individuals will react when the lockdown ends
NEW SKILLS WILL BE IN FOCUS WHEN LOCKDOWN ENDS Probably the most used phrase over the past month – except for ‘shall we jump on a Zoom call’ – has been ‘we are living through unprecedented times’. I know I’ve said it on plenty of occasions when speaking to my colleagues at PR and creative agency HRM, the unLTD team and to a variety of clients in many different industries across the Sheffield City Region. However, how else are we supposed to explain it? You can break it down on many levels and on each of them we are different to how we would normally be living our lives, whether that’s work, socialising, relationships, family, education or, most importantly, our health. What is more, it’s likely that things will be different when the government’s restrictions on us are loosened over the next few weeks.
Will we want to rush out to a bar or restaurant and be surrounded by people again? Will be nervous on the first occasions of meeting elderly relatives or other people classed as vulnerable? Will our habits have changed in terms of the way we shop? Will we gorge ourselves on all the things we’ve had taken away such as eating out, watching live sport or simply going out on multiple occasions for no real reason? Or will our attitudes have changed, and we’ll be more in the present? Less concerned about what we used to want to do and happier with the little things in life – spending time with our close family, taking time to bake or read a book we never previously had time to finish. These aren’t just lifestyle questions, but they are also
very relevant to business as firms may have to adapt to their customer's new habits. During this pause in the economy it wouldn’t be fair to say that every business has been affected in the same way. Some – supermarkets being an easy example – have had to make decisions but in what would traditionally be seen as in a more positive direction. They’ve had to react to an increase in sales, which is a good place for any business – yes, there have been a whole heap of logistical and staff challenges for them, so I’m not downplaying that. For the majority, though, it’s either been to cease trading altogether and wait for the lockdown to pass, or to operate on a much-reduced footing. I was part of an Andy Hanselman led networking event Zoom call with around
35 other business people last week and almost to a person they were saying the same things about orders reducing, furloughing staff, and working their way through government and council grant schemes. In some ways it is reassuring that we are all in it together, but it doesn’t necessarily mean we’ll all come out of it together when the shutters come up. I know that many leaders have been looking at ways to come out of this with a more robust business. It’s a sensible and proactive way of thinking. The best thing I think we’ll have learned during this period will be decision-making under extreme pressure. It’s rare you are tested in life like this – unprecedented, some may say – so if nothing else your senses will be heightened, your focus will be clearer and there is a new life to look forward to.
Got views of your own? Let me know: richard@unltdbusiness.com LinkedIn: Richard Fidler
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COVER STORY
PERFECT
RESPONSE Made up of businesses, universities, trade unions, local authorities, business groups and community groups, the Sheffield COVID-19 Response Group will meet regularly to make sure that everything is being done so the city emerges as strong as it possibly can from the crisis. Here, we find out how it can help you...
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COVER STORY What is the COVID-19 Business Response Group’s mission and which organisations are part of it? The UK and the wider world’s immediate priority is fighting the virus to protect lives, but COVID-19 is having a massive impact on the economy. There isn’t a business that won’t be negatively impacted in some way. Fighting this virus is about working together. Sheffield’s leading business networks and support organisations have come together to help respond to the business and economic challenges we face across the city. Representatives from Sheffield City Council, Sheffield Chamber of Commerce, Sheffield Property Association, Sheffield Digital, Sheffield Business Together, the Company of Cutlers, Institute of Directors and Sheffield City Region are working together strategically as the Sheffield COVID-19 Business Response Group. This crisis has brought everyone together to work as a single team and to ensure there is clear communication and coordination between the Council and business community as the city responds to the COVID-19 pandemic. In practical terms how will this help small and medium sized businesses across the city? The Business Response Group is coordinating a
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their situation, can contact the Business Sheffield team to speak to experienced and knowledgeable advisers directly, they just need to call 0114 224 5000 or email businesssheffield@sheffield. gov.uk.
COUNCILLOR MAZHER IQBAL IS PART OF THE COVID-19 GROUP
programme of activity to support businesses now and will oversee a recovery strategy once we get through the immediate epidemic. The situation is changing daily. Our immediate priority is to raise awareness about the government support and resources available to businesses like the Small Business Grant Support Scheme or Business
Interruption Loans. We know a lot of businesses will be anxious. Businesses are trying to understand what support they can get and when. Cashflow is critical. Making sure businesses have free 1-2-1 support is essential. Local businesses concerned about
How quickly was this group pulled together and who instigated it? The Sheffield Business Recovery Group was established in a few hours in mid-March when it became clear that COVID-19 was going to have a massive impact on our way of life and our economy. Initially Sheffield City Council and Sheffield Chamber of Commerce took the lead and established the group. Other business groups have also stepped forward so we can work as one joined-up team. This is challenging and worrying for everyone in the city but one positive from this experience is that the business community and the Council are working together like never before. In broad terms what was the city’s economy looking like pre COVID-19 and, without being too alarmist, what’s the situation now? Whilst Sheffield’s economy has had a number of good years, we all know there is more to do to increase average wages and to become a fairer
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COVER STORY and more inclusive economy. We need more people starting and growing businesses. We need to increase productivity. We need to help improve skills across communities to strengthen the current and future workforce at all levels. The situation right now is that businesses are facing massive challenges to stay afloat let alone think about the future. Cashflow is everything and, whilst support announced by Government is welcome, it can’t come quickly enough for most businesses. The last few weeks have been flat out as we have had to create new ways to get money to businesses. What help do firms need most? Is it a cashflow problem for most, or has the crisis unearthed larger-scale, structural problems within businesses? Having enough cash to stay afloat is the most immediate concern for most businesses.
ALEXIS KRACHAI
We know, however, that a lot of businesses were operating on narrow margins before, so taking on more debt to get through this crisis may mean servicing that debt is unmanageable in the future. This is why in the long term, we need more competitive businesses, trading in higher value sectors and supply chains, with a highly skilled local population so that we are more resilient to future economic shocks. What simple, practical advice can you give to businesses right now? Any businesses with concerns should speak to Business Sheffield about their specific circumstances and what support is available. Businesses should also stay up to date with the latest local support and government guidance by visiting: www. sheffield.gov.uk/home/ your-city-council/coronavirus-
support-for-business. This information gets reviewed and updated on a daily basis. You can also register for free email alerts from Sheffield City Council for the latest service updates about COVID-19: www.sheffield.gov. uk/home/your-city-council/ coronavirus-email-alerts Free 1-2-1 support and specialist advice is available from Business Sheffield’s team of advisors. Businesses can call 0114 224 5000 or email businesssheffield@ sheffield.gov.uk to book an appointment with an advisor. Aside from communities pulling together, which has been an obvious boost to the city, are there any other areas you’d like to highlight as positives? It’s a hugely challenging time but this whole situation will give the Council and business community even
MARTIN MCKERVEY
more reason to look at the resilience of our economy and how we prepare for and respond to challenging situations. The impact of COVID-19 is unprecedented so we must and will learn from this experience. There are government measures in place at the moment to support businesses, are you worried that the real struggle will come when these are withdrawn? Responding to this crisis is a marathon not a sprint. We know that short-term funding to help with cashflow is only part of the solution. Businesses will also encounter longerterm challenges as the wider economy responds to this huge event. Some businesses will also identify opportunities. The impacts are likely to be felt differently across different sectors,
LOUISA HARRISON-WALKER
PEOPLE & ORGANISATIONS INVOLVED: • Councillor Mazher Iqbal • Edward Highfield – Sheffield City Council and Co-Chair of the BRG • Alexis Krachai – Co-Chair, Vice President, Chamber of Commerce • Martin McKervey – Chair, Sheffield Property Association • Louisa Harrison-Walker – Chair, Sheffield Growth Board • Mel Kanaerk – Director, Sheffield Digital
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• Vickie Brown – Board Member, Chamber of Commerce • SCC • SCR • Sheffield Chamber • Sheffield Property Association • Sheffield Digital • Sheffield Business Together • IoD • Company of Cutlers
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COVER STORY depending on how long this lasts, how long restrictions are in place and how people’s behaviours and attitudes may have changed because of the lockdown. What is clear is that the measures put in place to date are just the start. Many people already think the impact of this pandemic will be more severe than the 2008 financial crash and resulting recession. We know it took many years for Sheffield’s economy to recover and that some of the negative impacts on poverty and inequality are still felt today. It is essential that the Council and business community work together to ensure we put in place a long-term recovery plan for the whole city. And finally, what further words of support can you offer businesses, employees and families at this time?
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Sheffield is a place that pulls together in adversity. Support is there and will be there long into the future. Where there are gaps in that support, the public and private sector will do all they can to fix it quickly. There is enormous good will and capacity within the private sector to help each other and the wider community. We have already seen that with businesses helping the NHS and social care – and we have no doubt that will continue into recovery and beyond. We need to keep collaborating. We need to make sure that whatever comes next focuses on the bigger issues. This crisis will make us look even more about how we build a fairer and more inclusive economy. We all have a role to play in not putting in place sticking plasters. We have an opportunity to build a better and stronger economy after COVID-19.
It’s a hugely challenging time but this whole situation will give the Council and business community even more reason to look at the resilience of our economy and how we prepare for and respond to challenging situations.
Basics The current most comprehensive advice and guidance for Sheffield businesses can be found at: www.sheffield.gov.uk/ home/your-city-council/ coronavirus-support-forbusiness Free 1-2-1 support and specialist advice is available. Local businesses concerned about their situation can contact Business Sheffield to speak to a Business Advisor on 0114 224 5000 or email businesssheffield@sheffield. gov.uk Regular updates are also posted across Business Sheffield’s social media accounts: Twitter: @SheffBusiness Facebook: facebook.com/ businesssheffield LinkedIn: instagram.com/ sheffbusiness Instagram: linkedin.com/in/ sheffieldcitygrowth
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AGENDA
ENTREPRENEURSUPPORT BY HELEN WILLIAMS
Our columnist says a positive approach to change management could be a ‘golden ticket’
‘ALL CHANGE PLEASE’ We are in the thick of a time we hadn’t prepared for – we had very little prior warning on what was coming and how it would impact us. This has meant that the majority of us are being forced into change. And fast. Change management can be challenging enough as it is and proves time and time again to be something that is pushed back on and resisted. Change is also something we never really get around to implementing, often because we are fearful of it or because we are too busy engrossed in the usual routine of operation. The stark reality is that change IS needed because there is no other option. We cannot just continue doing what we’ve
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always done in the ways in which we used to do them. And if ‘change’ isn’t quite sitting with you semantically, try adaptability! The degree of change required is without doubt presented on a different level to every business and every situation right now. However, it does not have to cause sheer panic to change the entire business model/plan but it does need to be embraced to enable you to continue, survive and potentially even thrive. The case in point here is that change doesn’t necessarily need to be drastic or extreme. For many businesses it has been apparent that implementing slight tweaks and managing some
actionable levels of discomfort has been key. Logical and rational thinking is essential, and it is usually helpful to review and revise with a third party who is unemotionally attached to your business entity. The biggest realisation undoubtedly has been that business needs to be taken online. This often means getting out of your own way to do so, which is the actionable levels of discomfort I refer to. We need to remember that with adaptability, we have to work with what we have got. And what we do have is a number of online tools and social media platforms available to us. These are openly allowing
you to engage, add value, deliver your core messages, showcase, inform, educate and even sell using online and social platforms. It’s easy to be scared of change, adaptation and even the thought of you being present online but remain positive and optimistic. The amends in your approach now could be the golden ticket to real change and opportunity that you have been hoping for but never really been seeking out. Contact us for more information on online workshops or to book your consultation call. helpingentrepreneurswin.com
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AGENDA
EVOLVING TECHNOLOGY BY ASH YOUNG
Our tech expert shares his free marketing ideas for businesses during COVID-19
MAKE THE MOST OF EXTRA TIME WITHOUT A BUDGET The COVID-19 pandemic has undoubtedly had an impact on many industries. It’s left some businesses with plenty of time but slashed marketing budgets. There is a silver lining – there’s plenty of free marketing that can help your business remain visible to potential future customers, and keep you in the forefront of their minds when the market picks back up. Here are my top marketing tips that don’t cost a penny: Stay active online In some hard-hit industries, it might not be the right time for a hard sell, but there are plenty of ways to stay visible without directly advertising your company. Update your Google My Business account with any new opening hours, reply to
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reviews and create Google Posts so potential customers know you’re still active. That goes for your social media too – keep posting with helpful tips, positive stories and company updates. Create content Now is the perfect time to spend your days creating a strong bank of evergreen content that you can use to gain backlinks to your site in the future. There may even be some content you could use to gain links in the current climate, but it’s important to make sure this is in good taste. Capitalising from COVID-19 is frowned upon and could be seen as inappropriate at the moment – potentially painting your business in a negative light. However, some journalists are craving positive, heart-
warming stories that are unrelated to the pandemic. Uplifting messages and helpful content could be a win at the moment. YouTube Even aside from the pandemic, it’s a great idea to have a YouTube presence. With 2 billion logged-in monthly users, it’s cost-effective marketing for small businesses and definitely worth an exploration. For SMEs, it’s not about attracting millions of views, it’s about pulling in the right audience for you – people that are interested in your products or services. You can do some simple keyword research on YouTube to find searches related to your business. Pay attention to optimisation and include these targeted keywords in the descriptions – this should help
potential customers find your videos. Subtitles, captions and transcripts help with search engine indexing, alongside ensuring your videos are accessible to a wide audience. Don’t forget to add a link to your site, too! These marketing ideas may take time, but they don’t dip into the budget! It’s really important that businesses pull together if we’re going to get through this. If you’d like free, no obligation marketing advice, support or even if you just fancy a chat over the next few months, I’d be happy to try and help – drop me an email to ash@evoluted.email Ash Young, Evoluted www.evoluted.net
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AGENDA
LEGAL MATTERS BY CHARLOTTE HIGGINS, BELL & BUXTON
The company and commercial solicitor on delays to planned changes in tax legislation
CHANGES TO IR35 DELAYED BY 12 MONTHS Planned changes in tax legislation which affects both businesses and individuals have been delayed as a result of the coronavirus pandemic. The UK Government has announced that the revised IR35 rules will be delayed until April, next year (2021). IR35 is a piece of legislation that allows HMRC to collect additional payment where a contractor is an employee in all but name. If a contractor is operating through an intermediary, such as a limited company, and, but for that intermediary, they would be an employee of their client, IR35 kicks in. Following the reformed IR35 legislation, contractors who had previously not received pension contributions,
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holiday pay, sick pay, and parental leave, in return for a slightly higher salary, would be forced to pay the same tax and National Insurance contributions as full-time employees. The Government has made it clear that the deferral is a response to the COVID-19 crisis, in order to help businesses and individuals, this is not a cancellation. Speaking from the House of Commons, Chief Secretary to the Treasury Steve Barclay said: “This is not a cancellation and the Government remains committed to reintroducing this policy to ensure people working like employees but through their own limited company pay broadly the same tax as those employed directly.”
The purpose of the overhaul to the rules was due to noncompliance, which is due to cost the Exchequer over £1.3bn a year by 2023-24 if not addressed. In order to tackle this issue, the key changes that were to be introduced from April 6 2020 were: • A requirement for the employer to give a status determination statement, including reasons, as to the worker’s deemed employee status, before the start of the contract. This is a shift of responsibility from the worker to the employer; • A requirement to implement a client-led disagreement process; • A widening of the definition of “public authority” to catch companies connected with
public authorities but that are not wholly owned by one or more public authorities. The announcement to delay the changes to the IR35 rules has been welcomed by workers in the UK and it is thought that this can revive the troubled British high street. However, this move by the Government has been criticised as being too late, as many businesses have already taken steps to terminate their existing arrangement with contractors and enter into new arrangements. If you need any advice on your contractor/consultancy agreements, please contact Charlotte Higgins on 0114 249 5969 or c.higgins@bellbuxton.co.uk
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FINANCE
KEEPING FAMILY BUSINESS HEALTHY Director of Blue Wealth Capital Raj Shah says a recent High Court case is a reminder of the importance of business owners to be open and frank about their aspirations for the future A High Court case last year showed just how much could go wrong in relation to family business succession, following an unexpected death. When considering insurance-based share purchase arrangements for owners of private companies, less need usually arises for family businesses, where it is intended that the children will inherit the parents’ shares. This is understandable, as no sale and purchase will
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be necessary and there will usually be no inheritance tax due to business relief. Although this is the general rule, there may be a need for compensation for those children who do not inherit the business. Securing life assurance in trust can often be an economic and appropriate solution. While share transfer between generations will be a relatively trouble-free process from an economic and
taxation standpoint, there are sometimes other challenges, as was seen in a recent court case – please note, we’ve changed all of the names involved in the case. Facts of the case ABC Fencing Contractors Limited was a private company owned and managed by the Smith family. The business was started in the early 1970s by Ken Smith and incorporated in 1978 by Ken and his wife,
June, as equal shareholders and directors. Their son, Mark, worked in the business and, following his 21st birthday, Ken and June gifted to him 20 per cent of the shares in the company. Mark gradually took over running the business and was appointed as a director in 2006, as well as being a shareholder. Mark’s sister Debbie, took a role, managing the firm’s invoicing and was gifted 20 per cent of the shares in
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FINANCE the company in 2009 and appointed director in 2011. Debbie’s husband also worked for the company but didn’t directly own any shares. Mark’s wife, Fiona, worked part time for ABC Fencing Contractors as a secretary and personal assistant to Mark. Their son, Aaron, also worked in the business. Despite his advancing age Ken remained active in the firm, working at least 40 hours a week. Unfortunately, Mark died from cancer in 2017. At that time, Ken had 36.6 per cent of shares in the company, June had 23.34 per cent, Mark had 20 per cent and Debbie 20 per cent. Under Mark’s will his shares passed to his wife, Fiona. Apart from the shares themselves, there were a number of family properties registered in Mark and Debbie’s names. There was an argument over whether the properties were owned as joint tenants or tenants in common. There was also a property in the company’s name.
After Mark’s death, relations between the family members and Fiona broke down The company passed a resolution adopting new articles of association, which had a negative impact on Fiona’s rights. ABC Fencing Contractors dismissed Fiona and her son as employees and her as a director. The family actioned a transfer at an undervalue of the company’s 50 per cent share of a property into Ken’s personal ownership. Fiona brought an unfair prejudice petition against the company. This is where a minority shareholder who is the victim of unfairly prejudicial conduct by the majority shareholders can obtain relief from the court. The court has a wide discretion as to the appropriate remedy, but will often order the minority shareholder’s shares be purchased by the majority shareholders at a predetermined value. During trial proceedings there was clearly a change
of heart and the company agreed to adopt new articles that restored Fiona’s rights, offered to re-employ her son and agreed the remaining shareholders would purchase Fiona’s shares at a price to be negotiated. Because of this agreement between the parties the petition was dismissed. During the trial Ken admitted that, when he started the company, as often happens with such businesses, no thought was given to succession. In the absence of clear discussion, presumptions therefore existed. During the trial it transpired that Fiona believed a share of the firm would pass to each side of the family, but Ken’s view was that only those who actually worked in the business would ever inherit any shares. Need for planning The case is a reminder of the importance of business owners being encouraged to be open and frank about their aspirations for the future of
their share of the business on death or serious illness. The financial planner has an important role to play. They are often best placed to discover and establish the wishes of the business owners in relation to share succession. Once this is established, in plain English and hopefully in alignment with all owners, core financial planning expertise can be put into practice to deliver a solution. This may incorporate a combination of wills, insurance, trusts and agreements. Of course, all should be put together in the most tax-efficient manner. The need for expert advice and, ideally, collaboration between all the client’s professional advisors is self-evident. Raj Shah is founder of Blue Wealth capital and has been shortlisted for Financial Planner of the Year and Investment Adviser of the Year. www.bluewealthcapital.com
Highly professional, unbiased, independent financial planning and wealth management delivering planning-led (not product-driven) financial advice Shortlisted for Financial Planner of the Year 2016
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Finalist for the Excellence in Professional Services Award 2016
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Call us now on 0114 294 5353 for an unbiased second opinion on your financial needs or visit us online at
bluewealthcapital.com unLTDBUSINESS.COM
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0114 278 4600 hello@cavcare.org.uk /cavendishcancercare
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We believe no one should face cancer alone. We need your support to continue caring for families through this unprecedented time. It’s tough for everyone at the moment, but especially for families facing cancer who don’t know where to turn. Help us be there for there for families in your neighbourhood
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AGENDA
THINKING IN 3D!
BY ANDY HANSELMAN, ANDY HANSELMAN CONSULTING The consultant urges businesses to think ‘Dramatically and Demonstrably Differently’
GIVE YOUR BUSINESS A GOOD WORK OUT! Wow, we’re in very, very interesting times! Uncertainty, disruption and a sense of panic definitely abounds and for many with few (no) customers, and therefore less (no) money there is a danger that they ‘freeze’ and do nothing, and things get worse. So, to help businesses avoid that and inspired by the success of Joe Wicks and his online PE sessions, we’ve launched BE sessions – short ‘Business Exercises’ to help you keep and get your business ‘fit’ and have your business ready for ‘the light at the end of the tunnel’.
‘Converse’ with your people. Create time for ‘conversations’ with them. Take an interest, ‘engage’ with them – chat to them about ‘non work’ stuff as well as work please!
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‘Reach Out’ To Others. There’s no need to be alone – find other people via online networks, Zoom meetups, webinars, and discussion forums and tap into them.
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Some of the ‘exercises’ include…
Learn Something ‘New’. Create some time to develop a new skill – business or personally – that will help you now, or in the future. I’ve subscribed to an online magic course, so watch this space!
‘Connect’ with your customers. No ‘corporate’ missives, but personalised notes, emails, videos, phone calls that show you care and are thinking about them.
Review Your Customer Base. Now’s a great time to assess your customer base – who are your ‘best’ ones and why are they the ‘best’? Develop a plan to get more of these in the future
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(and to get rid of your ‘worst’ customers!) Prepare For The Future. Yes, it is difficult to plan for the future, but spend some time ‘Creating That Vision Thing’. Paint a picture of the ‘new’ future for you and your business that ‘stimulates, excites and inspires’. Involve your people, too.
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Imagine That ‘Brave New World’! Take some time out to seriously get a feel for what’s likely to be happening in the future. Simple examples include online meetings not ‘face to face’, cashless transactions and working from home – are these opportunities or threats for you? Start finding out!
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‘Fish In Different Ponds’. Read (or listen) to some new books, subscribe to new podcasts, visit new websites, watch new videos (YouTube ‘CAN’ be educational,
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honest!). Want some inspiration? Check out www.andyhanselman. com/gofishing Create New Opportunities. ‘Necessity is the mother of invention’ – use this situation to identify new ways of doing things, develop new products and services, and create new customers.
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Take Some Exercise! I don’t just mean personally, but ‘business-wise’ too. Visit www. andyhanselman.com/be for a short daily ‘Business Exercise’ to help get / keep your business ‘fit’.
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DO one of these things, DO, some of these things, DO all of them – it’s up to you, but please DO SOMETHING! Keep safe, keep healthy, and keep ‘Thinking in 3D’! www.andyhanselman.com andy@andyhanselman.com Tel: 0114 243 4666
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HOME-WORKING
SECURITY FOR HOME-WORKING THE NEXT STEPS
Chris Barr, CT’s technical director, takes a look at what business owners need to be considering next to improve the security of their home workers Over the past few weeks many organisations have been forced to react to the rapidly evolving situation and adopt remote working practices. In many cases the need to continue day to day operations has been the priority, but now that the dust has settled and staff are working in new ways, it is time to ensure that the ways they are working are efficient and, most importantly, secure.
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It is important to understand that when we grant any form of remote access into our networks for staff, we also create an opportunity for hackers to access our networks. It is therefore vital to ensure that this remote access is created in the correct way. CT recommend that all organisations implement fundamental security measures to ensure they are adequately protected.
Remember the resolution of any security breach may be made even more difficult at the moment by IT teams having limited physical access to premises and end users. Below we have highlighted some fundamental questions you should be asking in order to help identify any gaps in your remote working security. Do you have Multi Factor Authentication (MFA)? Using two (or more)
factors of authentication is the single most effective security measure that can be implemented to prevent un-authorised remote access to your data. If multi factor authentication is not enforced on remote entry points to your organisation’s infrastructure, you are vulnerable to attack. There are a number of cost-effective solutions in the market and Microsoft is now including the premium version of their MFA service
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HOME-WORKING with bundles such as Microsoft 365 Business allowing it to be deployed with minimal costs.
which the devices are used. If you did not have secure internet access controls in place before moving to home working then now is the time to add it to your security toolkit.
Are you utilising Remote Desktop? Many businesses use Remote Desktop to facilitate network access for remote employees but is it open to the world? When setting up Remote Desktop for your staff, CT strongly recommends deploying the Remote Desktop Gateway role which allows connections to be established securely over HTTPs. Gateways provide a basic level of protection where a user connects to the internet. If there is not one in place, they are open to attack. Depending on the number of users this is typically not a big task and just requires a low cost security certificate to be installed to verify the identity of your server. Are your staff working remotely using VPN connections? VPN connections can be inefficient as entire files are downloaded over internet connections and stored on the remote device. This creates two key security risks – first, a direct connection between the remote device and your internal network is created and second a copy of your company data is downloaded onto the remote device. Alternative solutions such as Remote Desktop allow data to remain safely on your server infrastructure rather than transferring to the remote device. The programs and data are displayed via a remote screen removing the need to transfer large amounts of data and creating a ‘barrier’ between the remote device and your organisation’s network. CT do not recommend the use of VPN connections for these reasons. If you are using a VPN connection, is it encrypted? The need for encryption and tough security measures is at an all-time high. If your home workers are connecting to your network
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CT TECHNICAL DIRECTOR, CHRIS BARR
using a legacy VPN protocol (PPTP for example), it is likely the connection is not encrypted. As a result, such connections do not encrypt data sent over the public internet increasing the risk of a data breach. Many vendors (such as Apple) have removed PPTP from their devices as it is not a secure way to connect to a server. If you do have to use VPN connections, CT recommends reconfiguring your server or firewall to use an encrypted VPN.
Do your staff have Secure Internet Access? If you have internet access controls in place whilst working in the office, are these transferred to remote working situations? Many portable laptop devices do not have secure internet access enforced – it’s important that your internet acceptable use policy is enforced on all your remote devices and that connections to websites identified as hosting malware are blocked irrespective of the location in
Do you have controls in place for the use of Remote Devices? If you have no controls in place for the use of laptops, tablets and remote workstations, staff can use any device to connect to your network and store / process your data. This may be a work device or the employee’s own personal device. If they use a personal device, how do you know its secure? Are all security patches up to date and does it have up to date antivirus? Does the device have encryption such as Bitlocker enabled so data is secure if the device is lost? If not, the employee could unknowingly be creating an opportunity for unauthorised access to your data. It’s important to ensure that control is kept over your data and that all devices used to process your data are secured to prevent data leakage or damage through malware. CT recommends limiting device use to company owned devices or, where personal devices are used, ensuring the same security controls for company owned devices are forced out to the personal devices before they are allowed to connect. There are a number of ways to achieve this such as the Office 365 Mobile Device Management product ‘Intune’ which allows devices joined to your network to be managed centrally. Intune then integrates with Office 365 Conditional Based Access to selectively allow access to your organisation’s data based on the policies defined. Microsoft has recently bundled Intune and Conditional Based Access into the Microsoft 365 Business package to provide a cost effective and comprehensive solution. If you have any questions or concerns about the security of your home workers, please do get in touch with CT. www.ct.co.uk info@ct.uk 01246 266130
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AGENDA
TROUBLESHOOTING BY PAT ABEL, CORPORATE FINANCE PARTNER AT HART SHAW
Pat discusses the financial relief available to businesses during the coronavirus pandemic
HOW DOES THE COVID-19 BUSINESS INTERRUPTION LOAN SCHEME WORK? The Government has created a number of measures to support businesses during the COVID-19 pandemic. One of the key initiatives is the new Coronavirus Business Interruption Loan Scheme (CBILS). The CBILS facility was hurriedly created and therefore, rather than it being a completely new scheme, it is in effect a reworking of the Enterprise Guarantee Scheme. The scheme is operated by the British Business Bank (BBB) through a network of lenders that includes the main high street banks plus other accredited lenders such as Asset Based Lenders (ABL). The BBB has invited new lenders to add to the existing list in order to make the scheme as accessible as possible to SMEs. Initially the scheme was limited to businesses with turnover up to £45m, however after some pressure this has now been expanded to cover
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businesses up to £500m turnover. For businesses up to £45m the maximum loan is £5m and for those over £45m and up to £500m the maximum loan is £25m. For loans under £30,000 there are automated processes aimed at speedy implementation. CBILS facilities have the following features: • Interest free for 12 months (the government pays the interest directly to the lender during this period) • Government provides the lender with an 80 per cent guarantee (although borrowers remain responsible for 100 per cent of the loan) • Lenders are not allowed to request personal guarantees (PG) for loans of up to £250,000 • Over £250,000 lenders may request PG but future recoveries cannot be for more than 20 per cent of
the outstanding balance, therefore building in some protection for borrowers • Capital repayment holidays of up to 12 months • No arrangement fees (many lenders not charging early repayment fees too) • Term loans can be up to six years and overdrafts or invoice finance facilities up to three years. CBILS facilities are intended for businesses that have been impacted by the COVID-19 pandemic. Businesses applying effectively self-certify that they have been affected. CBILS facilities can cover losses resulting from enforced closure of businesses or their supply chain, additional capital spend to ramp up capacity to meet additional demand. In all cases businesses must show they were viable prior to the COVID-19 outbreak. CBILS is now open to businesses where a lender
considers there to be enough security, or where they would already be eligible to borrow on the bank’s commercial terms. Initially, lenders were seeking to use existing banking facilities where security was available, which means businesses will enjoy the CBILS features – no arrangement fees and 12 month interest free period. The first port of call for businesses looking to use the scheme should be their existing banks, however most banks have stated they will only service existing clients. Therefore, if your bank is not willing to support there are other providers. Please contact your adviser or go to the BBB website for details of alternative lenders british-business-bank.co.uk Patrick Abel Corporate Finance Partner Hart Shaw LLP patrick.abel@hartshaw.co.uk
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DIGITAL BUSINESS
HOW COVID-19 MAY AFFECT DIGITAL BUSINESSES The impact of COVID-19 is being felt across society, and as well as the severe consequences for health and wellbeing, attention is rightly being given to the likely impact on business and the economy. Tom Rook, solicitor from leading Yorkshire law firm Keebles LLP, looks at the challenges, concerns and potential business opportunities for companies in the digital sector This is unknown territory for all businesses, including those in the digital industry. Business owners and managers will be paying close attention to cashflow, employee management and customer retention. The economic effects of the virus are likely to be amplified where start-ups or fledgling digital businesses are concerned. They may not have the well-established customer base or lines of credit that a bigger market player has. Their policies and procedures may not be as well-developed, and so it is vital that they refer to government and other industry guidance when implementing measures to deal with any implications of COVID-19. However, smaller businesses may benefit from
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being more adaptable than their larger counterparts, and government support is also available (cash grants and assistance with sick pay will be offered to eligible small businesses). Regardless of size, all firms will face challenges along the supply chain. It may be that a supplier has let you down, or your business might be struggling to perform the contract. Practical steps can be taken to minimise the impact, for example, stockpiling hardware and sourcing alternative providers. One issue that is becoming widespread is the cancellation of advance bookings. This may be the cancellation of a venuehire (by the venue or the hirer) or a pre-booked service such as IT maintenance. Consumer laws
generally afford a consumer a high level of protection in the case of cancellations, however under a business-to-business contract the position is a little less certain. The balance of risk will be determined by the legal agreement between the parties. Businesses should check the terms of the contract and the ‘force majeure’ clause (or ‘events outside of our control’ clause), to see where the relevant losses will fall. It may seem coarse to consider business opportunities at a time like this, but the increased need for many businesses to be able to operate remotely may create unexpected demand for tech and digital services. Some companies who had never previously considered
the ‘working from home’ model will now be forced to trial it. Microsoft and Google are playing their part by offering free trials of their Hangout and Teams tools. Virtual events are likely to become more widespread and sectors such as health and education will increasingly rely on technology, for example, video consultations and remote learning. By meeting this demand with existing products and developing new solutions, a tech or digital service provider can play their part in helping the country through this difficult period, whilst at the same time continuing to grow. For further guidance and advice, contact Tom email tom.rook@keebles.com or call on 0114 252 7183.
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TRAVEL SOUTH YORKSHIRE
KEEP ON MOVIN’ A few weeks ago, South Yorkshire Passenger Transport Executive (SYPTE) reiterated government advice against non-essential use of public transport. But the team didn’t lie dormant – instead they pooled their resources together in a bid to support key workers travel needs. unLTD’s Bronte Saulle jumped on a video call to find out more! From NHS staff to supermarket workers and other vital professions, there are a host of individuals who rely on public transport to get to their job as a key worker during this time. In response, SYPTE has taken a joined-up approach by working with a number of different operators and agencies to ensure services are available for those who need it the most. Travel advisor Laura Fish has been at the forefront of communication with healthcare providers across South Yorkshire, including working closely with Sheffield Teaching Hospitals NHS Foundation Trust to establish the transport needs of their staff.
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Closely supported by the transport planning team, Sonya Lawford has been leading on coordinating schedules with operators including First and Stagecoach, as well as liaising with Network Rail. “There has been a backto-basics approach adopted during this time, focusing on what really matters – getting key workers to work. We have responded by providing those people with the service and experience they require to get them to where they need to go,” facilities manager Sonya explained. There are a number of different examples of this happening across Sheffield, such as Stagecoach providing a new route from Mosborough, First launching a dedicated
service for NHS employees, Powells taking on the no. 6 bus route and waiting times reduced for those who rely on connecting services. The health and safety of drivers has been of paramount importance with personal protective equipment offered (alongside the plastic shield already in place between the driver and passenger) and travellers encouraged to use contactless card payments whenever possible. SYPTE marketing manager Richard Pilgrim said: “It has been fantastic to see a ‘we’re all in this together’ approach taken across the public transport network. For the team who are working from home, including myself, it has been a seamless transition
with technology already in place across SYPTE to ensure we can stay connected during this time. “It was welcome news from the Department of Transport that initial funding of up to £167 million has been pledged, which will be paid over 12 weeks, under the new COVID-19 Bus Services Support Grant. This will help maintain key routes on South Yorkshire’s bus network, until June 2020, when it will be reviewed.” For the latest updates from Travel South Yorkshire on its response to COVID-19, visit: www.travelsouthyorkshire. com/coronavirus Information correct as of 14 April 2020.
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SPORTS FOCUS
GAMES DELAY CAN HELP SPORTS FOCUS ON THEIR ROOTS The global pandemic, Coronavirus, has had an unprecedented effect on sport in 2020, says James Hope-Gill, chief executive of Skateboard GB Coronavirus has had an unprecedented effect. We’ve seen this from the grassroots to the elite-end of pretty much every sport globally, with unfinished leagues and competitions, potential disputes around contracts, sponsorship and broadcasting agreements, the mental health of athletes and the postponement or cancelling of events. The biggest global sports event to be affected is the Olympic Games, due to be held in Tokyo during July and August 2020 and now postponed to the following summer. The Olympics is only held every four years and is the pinnacle event for the vast majority of the sports and athletes taking part. Postponement is a huge deal. Organisers have estimated that the postponement could cost an extra $2.7 billion. There are approximately 10,000 people working within the planning and delivery most of whom will have jobs postSeptember 2020, there are 150,000 contractors ready to do sport information, sport presentation, security, cleaning this summer and
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approximately 120,000 hotel rooms have been booked. Will these people and rooms be available next year? The planning and commitment involves a huge amount of relationships with suppliers of a large amount of small but necessary items, and postponement could put many businesses in trouble as they either have stock no longer needed for 12 months or orders cancelled. Billions of dollars have been invested by sponsors and broadcasters, and Japan and the city of Tokyo has embarked on a huge investment in infrastructure, although you can argue that this is still well spent as the Games will still go ahead in 2021. The “so what, it’s only the IOC and Olympic Games” question can’t be ignored. The money invested by broadcasters and sponsors into the IOC is an essential part of the global sport ecosystem. Funding from the IOC is distributed to sports taking part in the Games through the International Federations, who then pass on revenue to the National Federations with many sports relying heavily on
this funding to support both the elite and grassroots of those sports. That’s the sport that is played by you and me! So a reduction or delay in that funding could impact us here in Sheffield for those who take part in sports that are part of the Olympic family. Skateboarding is one of the new sports included in the Olympic Games, due to its youth appeal, accessibility and potential for creating legacy. The appeal of skateboarding is huge, shown by the fact that it is the fourth most watched sport on Instagram. In the UK there are approximately 750,000 skateboarders, most under the age of 18 and from low social economic groups, giving an amazing opportunity for the sport to engage with hard to reach groups with something that can be a positive influence on their mental and physical wellbeing. As new organisations, Skateboard GB and Skateboard England are currently heavily reliant on public funding to operate at the grassroots and give our elite skateboarders the best chance of qualifying for
the Olympic Games. The impact of coronavirus on the public purse and the Olympic postponement has put a great deal of uncertainly on our funding as well as us seeing a drop of membership, sponsorship and other commercial revenue, at a time that we need it most. This is in addition to having to cancel the National Championships which is our major annual event and linked to most of our sponsorship income. However, it would be remiss of us to focus our attention on what ifs. Our current focus is to see the positives and do what we can to move forward. We now have additional time to prepare and support the GB skateboarders looking to qualify for the 2021 Games. We have the opportunity to secure additional funding and commercial partnerships and more time to raise the profile of the sport and engage with the skateboarding community. Coronavirus is having a huge impact on sport, but we must try and find the positives as we deal with the impact and look to the future.
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FOCUS ON
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ADVERTORIAL
HENTONS ON HAND TO HELP
HENTONS DIRECTOR, TIM BAUM-DIXON
Hentons is a national chartered accountancy, tax and advisory firm with offices in Sheffield, Leeds, York, Thirsk and London. We spoke to Sheffield-based director Tim Baum-Dixon, who is leading Hentons Crisis Management Team, to find out what they are doing to support UK businesses throughout this challenging period The current situation of COVID-19 is affecting many businesses across the country, particularly those in retail, hospitality and leisure who have had to close down. These businesses still have costs but unfortunately cannot earn any money right now which is causing severe disruption for business owners and, of course, the economy. Prior to the UK going on lockdown we set up a crisis management team to ensure that we had the most suitable talent ready to respond and drive the business during this unpredictable situation. By identifying the key experts within the firm to form a solution for our clients, we were able to have everything prepared in advance to ensure a seamless transition despite the business facing an array of new challenges.
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From the very beginning we have kept on top of developments, sent daily updates to clients, signposted clients in the right direction and provided them with the most up to date information – all of which has been paramount to the continuation of every business. Due to the cash flow shortage caused by businesses having to close, many of our clients are under extreme pressure so we are consistently watching government advice very closely, so that we can relay that information to our clients to ensure they are aware are of their options and the support that is available. The changes we have had to make from creating a crisis management team to the team working from home have shaped the way we operate as business. Adapting the way we
service our clients means lines of communication are stronger than ever as our accountants strive for success. As a business we have used our strong relationships with the banks to gain a detailed understanding of what businesses need when submitting any applications so that they can be dealt with quickly and efficiently. We have received a variety of enquiries from our clients with the focus initially relating to furloughing employees and the Job Retention Scheme, the Coronavirus Business Interruption Loan along with the various Business Rates Reliefs and Grants for Small Businesses and those in the Retail, Leisure and Hospitality sector. We have supported UK businesses by keeping on top of the changes to all these
schemes and as a result offered the most-up-to-date information and practical advice to help our clients through this crisis. It is paramount that as good accountants we keep our clients informed on the support that is currently available from the UK Government so that they can make the right decision for their business. There is a lot of help out there, but it can be confusing for businesses owners in this ever-changing landscape which is why clients need their accountants to give them impartial advice to help survive these unforeseen circumstances and succeed once again. To find out more on the existing Government schemes available for businesses or how we can help you, please visit info.hentons.com/covid19
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ADVERTORIAL
MOVE YOUR OFFICE LANDLINE TO THE CLOUD In this time of remote working being the new norm, unLTD spoke to Peter Kelly from telecommunications specialists Callwise to find out about the cost-saving and flexibility benefits for businesses switching their regular phone landline to the cloud At Callwise, we have spent the last five years educating businesses and start-ups on how they can add cloud flexibility to their office telephone systems. This comes with the multiple benefits of saving money, increasing staff/workforce flexibility and opens up professional features previously unavailable to a regular landline. By moving your landline to the cloud with Callwise, you immediately free up your business to operate from wherever there is an internet, or 4G connection anywhere in the world – ever more important in these unprecedented times. Typically, this will be using your office internet connection, but branch offices
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and work-from-home staff members can also connect to their work extensions wherever they are in the world. Remove your single point of failure – if your landline has not been moved to the cloud, you are still reliant on a single cable coming into your office for all your phone call and communications. If there is a problem at your local phone exchange, or the wire is cut then all your customers will hear is an engaged tone or worse. But a landline number in the cloud will always be reachable from anywhere in the world that has an internet connection – your office, your staff members homes, your 4G connection on your mobile phone. In addition, by moving your
By moving your landline to the cloud with Callwise, you free up your business to operate from wherever there is an internet, or 4G connection anywhere in the world
landline to the cloud you can also gain access to features such as: • Call recording (useful for recent Mifid 2 compliance regulations) • Automatic ‘we are open’ and ‘we are closed’ messages played to your customers • Voicemail to email – ‘visual voicemail’ • Call queueing • Cheap international calling and more. Get in touch with Callwise to find out more about how you can bring all these features to your business and save money at the same time. Callwise 0330 122 8415 hello@callwise.com www.callwise.com
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SKILLS
SKILLS FOCUS
SPONSORED BY THE SOURCE SKILLS ACADEMY The Source Skills Academy in Sheffield is passionate about bringing out the best in people. It has been helping businesses to increase the talents of their teams since 2003 and is proud to sponsor Skills Focus, a monthly spotlight on training and apprenticeship news and funding to help you develop your staff.
FREE TRAINING FOR WORKERS AND FURLOUGHED STAFF IN LOCKDOWN KEEP YOUR TEAM FOCUSED, URGES THE SOURCE SCR businesses are being urged to access free training for furloughed or home-working staff to help them feel valued and stay focused during the coronavirus lockdown. The Source Skills Academy, a registered charity and leading Sheffield training provider, says companies can use this period positively by boosting their workers’ skills or qualifications. The academy launched as an online trainer for businesses and apprenticeships within four days of closing its conference and training centre on Meadowhall Way in-line with Government shutdown. For many local companies, valuable staff training can be entirely funded by the Skills Support for the Workforce pot, supplied by the Education and Skills Funding Agency and the European Social Fund until autumn 2020. Already, 124 learners are enjoying accredited courses ranging from management skills and customer service to social care and The Source says interest is rising since April 3, when the Government confirmed
STRAIGHT FROM
THE SOURCE... Tune in
Listen to Daniel Stanbra, Head of Operations at The Source, here bit.ly/2RqVThZ as he explains the importance of online training for staff in the COVID-19 crisis on Business Live, the weekly Sheffield radio show headed up by Jamie Veitch which has become a staple of the region’s business community.
How to reach us DANNY SLINN, EMPLOYMENT & SKILLS PROJECT MANAGER AT THE SOURCE
furloughed workers can undergo training. “We swiftly changed our business so we could stay open and continue helping companies across the region,” said Tricia Smith, CEO of the award-winning training organisation. “At this difficult time it is so important to keep staff motivated and focused. Getting fully-funded and supported online learning for staff will give them value and purpose now, and means businesses will have an even stronger team after this crisis.” Danny Slinn, employment and skills project manager at The Source explained: “We have
12 trainers live online to support learners, using video conferences and interactive platforms, and a team of administrators and support workers on hand too. “We are contactable 12 hours a day and will respond that day, too. Not many providers can offer that.” Training materials can be accessed 24 hours a day, seven days a week. Anyone without internet access can receive learning packs by post and tutors will support them by phone. To access fully-funded online training for staff in lockdown, please contact training@ thesourceacademy.co.uk
Our offices may be closed, but we’re still here to offer support with apprenticeships and skills training. For apprenticeship enquiries, please contact: apprenticeships@ thesourceacademy.co.uk For training enquiries, please contact: training@ thesourceacademy.co.uk
Government’s furlough advice Continuing professional development and training courses CAN be completed while employees are on furlough, the Government has announced. Employees must be paid at least their appropriate minimum wage for the time spent training. For more, go to: bit.ly/2VeHrL7
We’re in the finals
BUSINESS TRAINING AT THE SOURCE IS NOW ONLINE... To support companies affected by the Covid-19 outbreak, innovative national training provider The Source has redesigned its accredited training courses so they can be fully accessed online. Full funding has been secured to cover the costs for SMEs in the Sheffield City Region. Contact vernon.tolson@thesourceacademy.co.uk
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The Source Academy is proud to learn it has reached the finals of the national School Leaver Awards 2020, for two categories, Best National Training Provider and Best for Assessment and Feedback.
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FIVE MINUTES WITH...
LET’S SAVE CONSULTANCY SERVICES Founder Wendy Ward tells unLTD all about her ‘adaptable, supportive and value for money’ consultancy
I was inspired to start my business by... My time in recruitment for 16 years where I was responsible for recruiting into not for profit and third sector organisations. When I developed my business from all sectors to one, the not-forprofit sector seemed to be the fit as I have experience in bid writing and marketing/ fundraising as well as supplier engagement and brokerage. My favourite thing about running my business is… The flexibility it allows me to work around my family and my chronic illness. I suffer with degenerative disc disease as well as having autoimmune diseases which affects my energy levels. I so love to see the joy on the faces of my clients, though, when I have saved them money on their bills or have written a successful funding bid or fundraising calendar for them. The three words that best describe my business are… Adaptable, supportive and value for money. Sheffield City Region is a great place to start a business because… There is so much help around from government departments, networking groups and the Chambers of Commerce – you can‘t go wrong as long as you ask for help! Sheffield City Region is a great place to grow a business because… There is support available at all business levels, whether you are a one-person band or a multi-national looking for export advice.
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LET’S SAVE CONSULTANCY SERVICES FOUNDER, WENDY WARD
The best advice I ever got was… Decide what you are best at and do that! I really wish I had taken on this advice much sooner than I have done – I was trying to help everyone, which isn’t easy. The worst advice I ever got was… From the DWP in 2008 – you qualify for Employment Support Allowance and should never work again!
The organisations that have supported me and my business include… Networking organisations like 4N, BNI, the Chambers of Commerce in the Sheffield City Region, as well as so many small and medium business owners who have supported and cared about me and my business. The main challenges facing my industry/sector are… The lack of funding available
for the different types of charity and not-for-profit as well as the competition for people’s money when fundraising. So many good causes and the public get asked too much all the time. In 5 years’ time I expect my business… To be still run by me with a couple of part time staff/ support personnel who assist with online marketing, brokerage administration and PR.
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CHARITIES
WESTON PARK CANCER CHARITY’S COMMITMENT TO ‘CARING IN EVERY SENSE’ As COVID-19 forces organisations to change how they operate, Weston Park Cancer Charity’s director of services and grant giving, Emma Clarke, shares how they have adapted their services to continue supporting patients, their families and carers. Weston Park Cancer Charity’s commitment to care in every sense is now more important than ever, but we have had to adjust the way we deliver our services. Cancer is hard enough under ‘normal’ circumstances but made worse by the current situation. We are keeping in regular contact with those who need support and working closely with NHS colleagues to understand the needs of patients and carers. Our helpline is open to anyone who is affected by cancer to speak to a healthcare professional. We are also able to offer one-to-one
mindfulness support and psychological therapy. We can provide practical help - whether that is support with shopping or picking up essential supplies. Our helpline team can also arrange appointments with a welfare benefits advisor and discuss access to an emergency hardship grant. Last but not least, ‘We Care’ is a friendly social group providing regular phone support to people who are self-isolating for a prolonged period. I’m proud to say our help is and will continue to be free, thanks to the generosity of our supporters. If you would like to make a donation, please visit www.westonpark.org.uk Weston Park Cancer Charity’s helpline is open Monday – Friday from 9am – 5pm and is available on 0114 553 3330 or cancersupport@ wpcancercharity.org.uk
EMMA CLARKE, DIRECTOR OF SERVICES AND GRANT GIVING AT WESTON PARK CANCER CHARITY
NORTH DERBYSHIRE HOUSEBUILDER JUMPS TO SUPPORT LOCAL SCHOOL A leading north Derbyshire house builder has leapt to the aid of a local primary school with a sizeable donation of funds and materials which will go towards the school’s new physical education facilities. Woodall Homes, with its head office in Barlborough and sales suite in Bolsover, has donated £500 to Barlborough Hall School to support the school’s installation of a new long jump and high jump pit. In addition, the business has also supplied materials for the new facility, which is set to give children a ‘great experience’ as the school looks to develop PE skills of pupils across all year groups. Richard Stevenson, head of sport at Barlborough Hall School, said: “I’ve always wanted to have a high jump and long jump facility at the
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LEFT-RIGHT: MARTIN BRUNO, WOODALL HOMES FINANCE DIRECTOR, RICHARD STEVENSON, HEAD OF SPORT AT BARLBOROUGH HALL SCHOOL, CLAIRE WOOD, WOODALL HOMES MARKETING DIRECTOR
school for children to enhance their skills. “We thank Woodall Homes for their support – having a local business support our pupils was very much appreciated, particularly by the
teachers and children who will be using this new facility.” David Wood, Woodall Homes MD, said: “The school’s new long jump and high jump pit will no doubt contribute hugely to the enhancement of
pupils’ physical education skills, something which is vitally important to a child’s overall development. “We look forward to the new facility being installed and used in the coming months.”
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COMMUNICATIONS
LET’S ZOOM Businesses all over the country have had to find new ways to communicate during this difficult period. Video conferencing software Zoom is proving a front runner with companies looking to keep engaged with both staff and clients. We asked you to send us some pictures of your ‘Zooms’, here’s a selection!
SHEFFIELD HALLAM ENTERPRISE TEAM ST LUKE’S HOSPICE
GRADCONSULT
NABUH ENERGY
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HRM PR AND CREATIVE
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COMMUNICATIONS
ANDY HANSELMAN 3D CONNECT NETWORKING EVENT
HELPING ENTREPRENEURS WIN (HEW)
EVOLUTED
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B&B PRESS BE BRILLIANT CLUB
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BUSINESS ENERGY EXPERTS Unit 2, Waterside Court, Bold Street, Sheffield, S9 2LR
+44 (0) 114 478 0956 www.utility-alliance.com unLTDBUSINESS.COM