CUSTOMER SERVICE AND HOW TO ORDER

Mail orders to:

United Nations Publications

Tel: +1 703 661 1571

Fax: +1 703 996 1010

Geographic Discounts

PO Box 960

Herndon, Virginia 20172

United States of America

UN Publications offers a geographical discount off the list price to customers in select developing countries. The discount applies only to titles published by UN Publications and excludes titles published by specialized agencies, funds and programmes.

Payment

We accept all standard methods of payment, including credit and debit cards, cheques, money orders and wire transfers. To set up an account, please contact Customer Service.

Claims and Disputes

All claims for shortages or damaged items must be made within 30 days of the order date. For account holders, all account statement disputes must be made within 30 days of the statement date.

Returns

Returns are permitted for books purchased directly from UN Publications under the following conditions:

1. Account holders: books must be returned no later than one year from date of invoice.

2. All other customers: books must be returned no later than 60 days from date of invoice.

3. Books must be in resaleable condition.

4. A copy of the invoice, or the invoice number, must be enclosed.

5. CD-ROMs, posters and other non-book merchandise are non-returnable.

6. All items must be returned at customer’s expense. To ensure receipt, it is recommended to ship via traceable means. UN Publications is not responsible for lost shipments.

7. Returns should be sent to:

Returns Department

United Nations Publications

22880 Quicksilver Drive

Dulles, Virginia 20166

United States of America

8. Books purchased from other sources will be discarded and no credit will be issued.

9. Credit and debit card purchases will be refunded to the same card. Account holders will be credited to their account. A refund cheque will be issued for orders paid by cheque or money order.

Standing Orders

UN Publications provides a wide selection of subjects, series and titles on standing order. Publications are automatically shipped to customers as soon as they become available. For orders and inquiries, please contact Customer Service.

Rights, Licensing and Permissions

UN Publications grants rights to translate, reproduce or republish UN content. Please write to info@copyright.com or send mail to:

Copyright Clearance Center, Inc. 222 Rosewood Drive Danvers, MA 01923

Tel. No.: (978) 750 8400

Academic Review Copies

UN Publications provides academic review copies at a 50% discount off the list price and free shipping. You may purchase up to five review copies per year. Please contact Customer Service to order. If the title is adopted as a course textbook, a refund may be claimed for the review copy when accompanied by a proof of purchase from the institution or bookstore. To request a refund, please contact Customer Service.

Media Review Copies

Media review copies are available upon request at the discretion of UN Publications. Please write to publications@un.org.