LDR 531 Final Exam UOP Students get 2013- 2014 LDR 531 final exam answer free , ldr 531 organizational leadership final exam, ldr 531 final exam questions, the ultimate source of an organization's culture is ldr 531 final exam questions and answers, ldr 531 week 6 final exam.
LDR 531 Final Exam (30 Questions - Latest) LDR/531 Final 1. Job dissatisfaction and antagonistic relationships with coworkers predict a variety of behaviors organizations find undesirable, including unionization attempts, substance abuse, undue socializing, and tardiness. These behaviors are indicators of a broader syndrome called Positivity offset. Employee withdrawal. Cognitive dissonance. Rotten apple syndrome. 2. Organizational momentum ________________. is not promoted by stability within the organization can benefit or inhibit an organization is always an advantage in seeking organizational change increases with the implementation of new programs 3. Some studies indicate the best approach for transformational change may have the chief executive officer create an atmosphere for change And establish a reward system. But carefully set limits for the program. But let others decide how to initiate change. And begin establishing a vision. 4. Which of the following actions best represents Kelly’s high job involvement?
1
Kelly wants to continue working for the organization because many of her college friends are working there. Kelly actively takes part in team activities and proactively takes up additional job responsibilities. Kelly always complains about her work to her colleagues. Kelly shares the organization’s vision of supporting renewable energy. 5. The concept that some leadership attributes will work in some situations but not in others can be described by the Contingency theory. Tactical theory. Leadership effectiveness theory. Behavioral theory. 6. You manage a department of four employees. You have identified that Joe has a high need for achievement. Mary has a high need for power, and Tim has a high need for affiliation. Sarah scored high on the need for power and low on the need for affiliation. Which of these four employees is most suitable for handling your responsibilities when you are on vacation? Mary Tim Joe Sarah 7. In order to make their firm a learning organization, managers should Increase the degree of departmentalization. Reinforce interdependence and reduce boundaries. Avoid the use of cross-functional teams. Penalize mistakes. 8. Which of the following statements is true with regard to the effectiveness of tactics? Individuals from collectivist cultures are typically more likely to use soft tactics that reflect personal power. 2
The combination of a soft tactic with reasonable persuasion is more effective than a combination of two hard tactics. All tactics are equally effective with regard to upward influence. The combination of a soft tactic with reasonable persuasion is more effective than a combination of two hard tactics. Soft tactics are less effective than hard tactics when used individually. 9. Central to managing a successful organizational strategy implementation are/is Tracking progress. Formal models of implementation. Coalition management. Competitive teams. 10. Which of the following is the first step in the negotiation process? Preparation and planning Bargaining and problem solving Definition of ground rules Clarification and justification 11. ________ occurs when people within organizations use whatever influence they can to taint the facts to support their goals and interests. Politicking Sabotage Illegitimate political behavior Legitimate political behavior 12. The ultimate source of an organization’s culture is Its top management. Its environment. The country in which the organization operates. Its founders. 13. Which of the following statements is most likely to be true about differences between men and women in relation to emotional reactions? Women express anger more frequently than men. 3
Men experience emotions more intensely than women. Women tend to hold onto emotions longer than men. Men display positive emotions more frequently than women. 14. Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors? Refusing to comment on issues that appear to be controversial and unfair Encouraging employees to communicate their concerns and suggestions Creating a more informal communication environment at the workplace Initiating disciplinary action against the employee who started the rumor 15. Adoration of a charismatic leader by followers can lead to Limiting suggestions of fixes and improvements. A competitive work environment. Difficulty in developing a successor. Greater understanding of the company mission. 16. A leadership theory that describes leadership functions applicable to some situations but not others is called Descriptive. Universal. Contingency. Prescriptive. 17. Dortix is a manufacturing company. At the end of every quarter, the total production of each department is calculated, compared with the predetermined targets, and the rewards for each set of divisional employees is determined this way. Dortix uses a ________ plan to incentivize its employees. gains haring modular profit-sharing core-plus 18. The degree to which a turbulent environment impacts operations within an organization is known as 4
Capacity. Complexity. Volatility. Organic. 19. Determining if a strategy will be effective within its respective business environment and still be competitive could be determined by completing a(n) ________ test. advantage feasibility consonance consistency 20. According to the job characteristics model, autonomy is defined as the degree to which A job requires completion of a whole and identifiable piece of work. A job has an impact on the lives or work of other people. A job provides the worker freedom, independence, and discretion. A job generates direct and clear information about performance. 21. Which of the following represents the acceptable standards of behavior within a group that are shared by the group’s members? Cliques Status Norms Goals 22. During an annual review, Michel Godfrey made the following assertion: “When I look at myself and my performance, I see that what I have achieved is outstanding and something no one in the organization has the capacity to undertake. Surprisingly, it has not won me the admiration of my colleagues like it should have. I also believe that I do not just deserve a raise, but need one, since without me, let’s face it, the place would simply fall apart.” Which of the following personality traits best describes Michel’s personality? Minimalism Stoicism 5
Narcissism Monasticism 23. Which of the following dimensions of the Big Five Model indicates a person’s ability to withstand stress? Emotional stability Agreeableness Openness to experience Extroversion 24. The best leadership theories to describe and explain effective leadership in teams with interactive members are Group theories. Dyadic theories. Multi-level theories. Integrated theories. 25. Which of the following is true of the baby boomer generation? They are more questioning and entrepreneurial than the other generations. They lead lives shaped mainly by globalization. They give high importance to achievement and material success. They give the highest importance to flexibility and life options. 26. Low-context cultures primarily rely on ________ in communicating with others. formal titles status differences spoken and written words situational cues 27. Pragmatic leaders Appeal to emotions. Articulate a vision of confidence. Have expertise and commitment. Appeal to shared values. 6
28. ________ refers to an individual’s belief that he or she is capable of performing a task. Self-determination Emotional contagion Self-efficacy Affect intensity 29. Which of the following statements is true regarding a matrix structure? It avoids duplication of activities. It reduces ambiguity about who reports to whom. It cannot achieve economies of scale. It breaks the unity-of-command concept. 30. Which of the following steps can be taken by a manager to minimize groupthink? Asking the group members to first focus on the positives of an alternative rather than the negatives Preventing all team members from engaging in a critical evaluation of ideas at the beginning Seeking input from employees before the group leader presents his opinions Encouraging group leaders to develop a stronger sense of group identity king input from employees before the group leader presents his opinions
Week 1 LDR 531 - Week 1 - DQ 1 Based on your current experiences, how do you currently collaborate with others who do not have the same work ethic or same strengths? How well has your strategy worked ? LDR 531 - Week1 - Complete DQ1.Based on your current experiences, how do you currently collaborate with others who do not have the same work ethic or same strengths? How well has your strategy worked ?
7
Individual Week 1 Quiz Complete the Week 1 Quiz. LDR 531 - Week1 - Quiz 1.According to Blake and Mouton, effective leaders are most likely to facilitate subordinate growth and development by having a high concern for the task and a moderate concern for relationships a moderate concern for the task and a high concern for relationships a high concern for both the task and relationships a moderate concern for both the task and relationships
2.Which of the following is most likely to be a drawback of highly conscientious people according to the Big Five Model? They focus on learning instead of performing a job They do not adapt well to changing contexts They emphasize excessively on being creative They are unlikely to engage in numerous risky behaviors such as smoking and drinking
3.________ is an extrinsic means of motivation.
Recognition Flexibility Responsibility Salary 8
4.Which of the following personality traits indicates the degree to which a person is unemotional and pragmatic and believes that ends can justify means? Extraversion Narcissism Machiavellianism Agreeableness The _____ is a personality assessment model that taps basic dimensions which encompass most of the significant variation in human personality, namely extraversion, agreeableness, conscientiousness, emotional stability, and openness to experience. Myers-Briggs Type Indicator Big Five Model Kersey Temperament Sorter Brickman Method 6. The ________ pay plan has long been popular as a means of compensating production workers by paying a fixed sum for each unit of production completed. gains haring piece-rate competency-based profit sharing
7. With reference to John Holland’s personality-job fit theory, people belonging to the investigative type prefer activities that involve helping and developing others
9
ambiguous and imaginative activities that allow creative expression physical activities that require skill, strength, and coordination activities that involve thinking, organizing, and understanding
8. Milton Rokeach created the Rokeach Value Survey (RVS) which consisted of two sets of values, namely ________ values and ________ values. fluid; stable instrumental; terminal flexible; essential flexible; enduring 9. Supportive leadership is most likely to result in what outcome for subordinates? Stronger satisfaction with the leader Better performance by subordinates Stronger organizational commitment Better coordination among subordinates
10. With reference to the job characteristics model, which of the following defines skill variety? The degree to which a job requires a variety of different activities tapping different abilities The degree to which a job requires completion of a whole and identifiable piece of work The degree to which work activities generate direct and clear information about performance
10
The degree to which a job provides the worker freedom in scheduling and procedure 11. Which of the following is the least desirable approach for developing subordinates? Provide constructive feedback about effective and ineffective behavior Provide detailed instructions on how to carry out each assignment Ask specific questions to help the person analyze his or her performance Provide opportunities to learn from experience
12. Which dimension of the Big Five Model is a measure of reliability? Extroversion Conscientiousness Emotional stability Agreeableness
13. Which of the following statements is true regarding a merit-based pay plan? A typical merit-based pay plan provides no base salary and pays the employee only for what he or she produces. Unions typically resist merit-based pay plans. It is also called competency-based pay plan. It bases pay levels on how many skills employees have or how many jobs they can do. 14. Those with a ________ personality identify opportunities, show initiative, take action, and persevere until meaningful change occurs, compared to others who passively react to situations. 11
proactive high self-monitoring type A high Mach 15. Which of the following is an instrumental value according to the Rokeach value survey? Social recognition Economic success Personal discipline Meaning in life
16. With reference to the Hofstede’s Framework for Assessing Cultures, ________ emphasizes a tight social framework in which people expect others in groups of which they are a part to look after them and protect them. long-term orientation masculinity collectivism uncertainty avoidance 17. Which of the following guidelines for recognizing an employee’s performance was recommended? Provide recognition only for outstanding performance Provide more recognition to people in essential, high-visibility jobs Actively look for effective behavior or contributions to recognize Give praise in private to avoid embarrassing the recipient 12
18. Which of the following terms describes basic convictions that “a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite mode of conduct�? Emotions Attitudes Values Feelings
19. Which of the following is Theory X consistent with?
The use of recognition and achievements to motivate employees The principles of participative management The vertical enhancement of jobs to enhance autonomy The autocratic style of managing people 20. Alex was sent to Beijing to help local managers solve the problem of growing worker dissatisfaction at their manufacturing facility located in the city. As part of his visit, he decided to have a town hall meeting with the workers to understand the problems that they were facing and the reasons for their discontent. The turnout at the meeting was substantial; however, when asked for their opinions and suggestions, the crowd fell silent. As a result, Alex was unable to determine the reason for employee dissatisfaction. Which of the following, if true, best explains this situation? The employees are genuinely concerned about improving their lot. A small portion of the workers at the facility belong to the Baby Boomers generation. Alex was sent to Beijing as he was one of the few employees conversant in the local language. 13
There is an unequal distribution of power in the company. 21. Adam Sears is an assembly-line employee with Swenson Motors. Though Adam is popular among his supervisors and colleagues, Adam experiences low morale and lack of motivation. He feels frustrated that his job is restricted to fixing nuts and bolts on the car parts. He fears that he has no chances of advancing in his career as he cannot completely assemble a car. Which of the following is true with regard to Adam? Adam’s job has high task complexity. Adam’s job has low role definition. Adam’s job has a high span of control. Adam’s job has low task identity.
22. .Which of the following refers to the tendency to be arrogant, have a grandiose sense of self-importance, require excessive admiration, and have a sense of entitlement? Asceticism Cynicism Narcissism Stoicism 23. Which of the following refers to bottom-line conclusions individuals have about their capabilities, competence, and worth as a person? Authoritarianism Machiavellianism Self-monitoring Core self-evaluation
14
Week 2 LDR 531 - Week 2 - Complete DQ1.In your opinion, what are some indicators of a good leader? Why are these indicators important to you? DQ2.Create a mission and vision statement of your dream organization. What strategies would you use to communicate this statement to your employees? Individual Week 2 Quiz Complete the Week 2 Quiz. Individual Assignment - Mentorship Agreement Form Complete the University of Phoenix Material: Mentorship Agreement Form. Click the Assignment Files tab to submit your assignment. Individual Assignment - Mentorship Meeting Worksheet Complete the University of Phoenix Material: Week 2 Mentorship Meeting Worksheet. Click the Assignment Files tab to submit your assignment. Individual Assignment - Professional Development Plan Assume you are the manager of your learning team and need to develop a plan that will address the characteristics of your group and yourself as the leader. This plan can be used to determine the needs of the learning team and is a tool for members to assess their skills, strengths, areas needing improvement, and the resources needed to help them reach their career goals. Use each Learning Team member’s DISC assessment results completed in Week One. Develop a combined DISC chart of your Learning Team members for use in developing this paper. Based on the individual assessments, what are the characteristics of your team? 15
Create a professional development plan to address the characteristics of the Learning Team members both individually and as a group and your ability to lead them: Required Elements: • No more than 1400 words • Format your paper consistent with APA guidelines • Evaluate the individuals, including yourself, and the group based on the DISC assessment. Click the Assignment Files tab to submit your assignment. Learning Team Assignment - Team Weekly Reflection Discuss this week’s objectives with your team. Your discussion should include the topics you feel comfortable with, any topics you struggled with, and how the weekly topics relate to application in your field. Prepare a 350- to 1,050-word paper detailing the findings of your discussion. Click the Assignment Files tab to submit your assignment.
LDR 531 - Week 2 - DQ 1 In your opinion, what are some indicators of a good leader? Why are these indicators important to you? LDR 531 - Week 2 - DQ 2 Create a mission and vision statement of your dream organization. What strategies would you use to communicate this statement to your employees? LDR 531 - Week 2 - Mentorship Agreement Form Individual Assignment - Mentorship Agreement Form Complete the University of Phoenix Material: Mentorship Agreement Form. Click the Assignment Files tab to submit your assignment. 16
LDR 531 - Week 2 - Mentorship Meeting Worksheet Individual Assignment - Mentorship Meeting Worksheet Complete the University of Phoenix Material: Week 2 Mentorship Meeting Worksheet. Click the Assignment Files tab to submit your assignment. LDR 531 - Week 2 - Professional Development Plan Individual Assignment - Professional Development Plan Assume you are the manager of your learning team and need to develop a plan that will address the characteristics of your group and yourself as the leader. This plan can be used to determine the needs of the learning team and is a tool for members to assess their skills, strengths, areas needing improvement, and the resources needed to help them reach their career goals. Use each Learning Team member’s DISC assessment results completed in Week One. Develop a combined DISC chart of your Learning Team members for use in developing this paper. Based on the individual assessments, what are the characteristics of your team? Create a professional development plan to address the characteristics of the Learning Team members both individually and as a group and your ability to lead them: Required Elements: • No more than 1400 words • Format your paper consistent with APA guidelines • Evaluate the individuals, including yourself, and the group based on the DISC assessment. Click the Assignment Files tab to submit your assignment. 17
LDR 531 - Week 2 - Quiz 1. Which of the following is a characteristic of a positive charismatic? Information is restricted Devotion to ideology not personal identification Centralized decision making by the leader Dependency on the leader
2. Most leadership theories emphasize both leader and follower characteristics follower characteristics leader characteristics characteristics of the leadership situation
3. CEOs who exhibit charismatic characteristics were noted to increase company profitability generate more sales make company ads negotiate higher compensation packages
4. A leadership contingency theory that stresses the intelligence and experience of the leader is situational leadership theory 18
leadership substitutes theory normative decision theory cognitive resource theory 5. Which statement about transformational and charismatic leadership is most accurate? Charismatic leaders are more effective in business organizations Both types of leadership involve the same underlying processes Charisma is a necessary ingredient in transformational leadership Both types of leadership are effective in any situation
6. A contingency theory of leadership that depends on specific procedures for leader behaviors and has strong support is normative decision theory cognitive resource theory LPC contingency model multiple-linkage model theory
7. The leadership process that describes how a group operates in an open system with other groups is called organizational process group process intra-individual process inter-active process 19
8. The concept that some people are natural (born) leaders is an attribute of which leadership approach? Behavior approach Trait approach Power-influence approach Situation approach 9. Which statement comparing transformational and charismatic leadership is most accurate? There are no important differences between the two types of leadership. Personal identification is more important in transformational leadership. Leader articulation of an appealing vision is important in both theories. Situational variables are less important for charismatic leadership.
10. Which characteristic of negative charismatic leadership is more likely to lead to failure? Tendency to make risky decisions Centralized decision making Identification to the organization Focus on personal power 11. A theory that emphasizes leader traits and skills as determinants of leadership behavior is best categorized at what level? Organizational Group
20
Individual Dyadic 12. Most of the leadership theory and research explaining the actions of leaders and why those actions occurred has described prescriptive leadership descriptive leadership universal leadership ethical leadership 13. A theory that explains the most effective pattern of leadership behavior in a specified situation is best classified as descriptive universal prescriptive contingency 14. A contingency theory that contains mediating variables is cognitive resource theory leadership substitutes theory situational leadership theory multiple-linkage model 15. Distant charismatic’s are often described in terms of their effect on follower
political attitudes
21
identification with the leader task behavior motivation 16. Charismatic leaders add followers by appealing to emotions and articulating a vision considering other solutions possessing specific expertise sharing the decision making
17. Transformational behavior can include inspirational motivation passive management by exception active management by exception contingent rewards
18. One unique characteristic of followers in leadership theory is task commitment and effort confidence and optimism skills and expertise traits 19. Contingency theories may be difficult to implement because
22
of the rapid pace of business managers have time to evaluate situations there is always a single best solution situational changes happen infrequently
20. Ideological leaders will develop when the leader appeals to emotion appeals to shared values makes a rational appeal to followers has particular expertise
21. What level of leadership process is emphasized in most theories of effective leadership? Group Organizational Intra-individual Dyadic 22. Effective transformational leaders delegate most decisions to individuals or self-managed teams use a combination of transformational and transactional behaviors challenge strongly held values of followers to get their attention select subordinates who will be loyal and uncritical 23
LDR 531 - Week2 - Team Weekly Reflection Learning Team Assignment - Team Weekly Reflection Discuss this week’s objectives with your team. Your discussion should include the topics you feel comfortable with, any topics you struggled with, and how the weekly topics relate to application in your field.= Prepare a 350- to 1,050-word paper detailing the findings of your discussion. Click the Assignment Files tab to submit your assignment. LDR 531 - Week 3 - Complete DQ1.How do you handle conflict in your professional life? How do you respond when someone is challenging your viewpoint? What are some of your best practices for handling conflict? Individual Assignment - Quiz Complete the Week 3 Quiz. Individual Assignment - Mentorship Meeting Worksheet Complete the University of Phoenix Material: Week 3 Mentorship Meeting Worksheet. Click the Assignment Files tab to submit your assignment Individual Assignment - Leadership Style Select and describe a leader you admire. Your selected leader may be either a reallife individual or a fictional character from television, the movies, or a book. Using leadership theories, analyze your selected leader to identify characteristics and provide specific examples of leadership qualities you think contributed to that person's success. Evaluate your own leadership style and work with your mentor to identify your own leadership characteristics.
24
Write a paper in which you explain your leadership style and your ideas and plans for improving your effectiveness as a leader based on your comparison with an admired leader and your work with your mentor. Required Elements: • No more than 1050 words • Format your paper consistent with APA guidelines • Evaluate your chosen leader and yourself, based on the leadership theories. • Summarize the discussion with your mentor Click the Assignment Files tab to submit your assignment. Learning Team - Weekly Reflection Discuss and choose, as a Learning Team, the most important barrier that you think creates a communication challenge within groups and teams, as highlighted in the “Barriers to Effective Communication” section in Ch. 11 of Organizational Behavior. Why did your team choose this particular barrier and how does it create a communication challenge? Provide real-life examples you may have experienced regarding this particular barrier. Prepare a 350- to 1,050-word paper detailing the findings of your discussion. Click the Assignment Files tab to submit your assignment LDR 531 - Week 3 - DQ 1 How do you handle conflict in your professional life? How do you respond when someone is challenging your viewpoint? What are some of your best practices for handling conflict? LDR 531 - Week 3 - Leadership Style Individual Assignment - Leadership Style 25
Select and describe a leader you admire. Your selected leader may be either a reallife individual or a fictional character from television, the movies, or a book. Using leadership theories, analyze your selected leader to identify characteristics and provide specific examples of leadership qualities you think contributed to that person's success. Evaluate your own leadership style and work with your mentor to identify your own leadership characteristics. Write a paper in which you explain your leadership style and your ideas and plans for improving your effectiveness as a leader based on your comparison with an admired leader and your work with your mentor. Required Elements: • No more than 1050 words • Format your paper consistent with APA guidelines • Evaluate your chosen leader and yourself, based on the leadership theories. • Summarize the discussion with your mentor Click the Assignment Files tab to submit your assignment. LDR 531 - Week 3 - Mentorship Meeting Worksheet Individual Assignment - Mentorship Meeting Worksheet Complete the University of Phoenix Material: Week 3 Mentorship Meeting Worksheet. Click the Assignment Files tab to submit your assignment LDR 531 - Week 3 - Quiz 1. The two general approaches to negotiation are ________ bargaining and ________ bargaining. formal; informal 26
affective; reflective emotional; rational distributive; integrative 2. When ________ is of importance in decision making, group decisions are preferred to individual decisions. efficiency acceptance of solution clear responsibility speed 3. As a consequence of the information circulated by the grapevine in an organization, employees experience increased member satisfaction increased anxiety increased power increased certainty 4. Genepa Corporation manufactures home appliances and other electronic products. Genepa is planning to introduce a new refrigerator model. The marketing manager at Genepa has developed a marketing plan for this new product and wants to communicate this plan to all the employees in the marketing department. Which of the following is most likely to be the best form of communication for communicating this plan? Oral communication Grapevine communication Written communication Nonverbal communication 27
5. The ________ view of conflict focuses on productive resolution of conflicts. transactional managed integrationist rational 6. The informal communication network in an organization is determined by organization based on clear and factual information characterized by ambiguity rooted in issues of minimal importance to employees 7. Bonnie Patterson has been a manager for seven years at Wayne and Watson, a legal consultancy firm. A good part of her workday involves holding meetings and she likes to do work on a time-bound schedule. For this reason, members of her team receive the agenda at the beginning of the meeting, followed by some time to contemplate over the issue at hand individually. Subsequently, the team members present their ideas one after the other, the group discusses them together, and lastly, a ranking is done to choose the most favored idea. This represents the ________ approach of group decision making. interacting brainstorming reference group nominal group 8. When one person seeks to satisfy his or her own interests regardless of the impact on the other parties to the conflict, that person is using the conflict-handling intention of avoiding 28
competing compromising accommodating 9. Jordan is a sales officer who has been underperforming over the last three months. At the last monthly operations cycle meeting, he was given a warning. As the time for the next meeting draws close, Jordan fears his boss reprimanding him. Two days before the meeting, Jordan informs his manager that he has confirmed six deals in the last few days, one of which involves multiple orders for their machines. He, however, skips the detail that these are the only six orders he has been able to obtain in the whole month. Which one of the barriers to effective communication is depicted here? Information overload Language Grapevine Filtering 10. Shirley Shands is a hard worker but Debra, her manager, is irritated with her. While Debra concedes that Shirley’s work gives her no cause for complaint, Debra is tired of the interruptions in her work because of Shirley asking for repeated clarifications over what exactly she has to say in e-mails or phone calls. She often requests Debra to proofread her e-mails before sending them, and Debra feels she sends too many e-mails instead of just speaking to the person concerned. From the scenario, we can conclude that ________. Shirley uses filtering when communicating with Debra Shirley and Debra come from a high-context culture Shirley suffers from communication apprehension Debra is engaging in social loafing
29
11. ________ teams are defined as groups of employees who perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors. Independent Self-managed work Cross-functional Problem-solving 12. Which of the following forms of communication is characterized by the use of only body movements, intonations, facial expressions, and physical distance to communicate? Lateral communication Nonverbal communication Downward communication Written communication 13. Which of the following is a unique advantage of lateral communication? Lateral communication facilitates emotional expression, enhances motivation, and helps the organization control its employees effectively. Lateral communication occurring with management’s knowledge and support can be beneficial even if it does not follow the formal vertical structure. Lateral communication facilitates coordination at the intradepartmental level. Lateral communication helps in the transmission of ideas and information. 14. Peter is working on a project. He feels that the parameters need to be changed to meet client specifications. First, he must talk to his immediate supervisor, who will then discuss the issue with her department director before any change can be implemented. Peter is most likely to be a part of the ________ type of small-group communication networks. 30
mesh network all-channel network star network chain network 15. Which of the following statements is true regarding conflict? Diversity of goals among groups is a major source of conflict. The less specialized the activities of the group, the greater the likelihood of conflict. The smaller the group, the greater the likelihood of conflict. People low in the personality traits of disagreeableness, neuroticism, or selfmonitoring are more likely to engage in a conflict. 16. When ________, the result is role conflict. compliance with the group is marked by a tendency to notice and emphasize those aspects of the group that are distinctive compliance with one role requirement may make it difficult to comply with another compliance with one role aids our performance in another role compliance with the group is an attempt to understand who we are and how we fit into the world 17. ________ is defined as a phenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action. Social loafing Groupthink Cyber loafing
31
In-group favoritism 18. Most people assume that a police officer should behave in a lawful manner, refrain from demonstrating favoritism to any particular group, and do his or her best to uphold the law. Which of the following terms best represents these beliefs? Diversity Similarity Dispersion of responsibility Role expectation 19. To retain its edge in the organic health food market, Natura has established a high-priority team comprised of senior executives from the company’s production, marketing, and research divisions. These employees work together closely to study consumer attitudes about organic health foods and come up with a closely monitored development and marketing strategy for new products. This ensures that each division is informed of the specific needs, timelines, and expected outcomes of the strategy. It also makes Natura a company that adapts to changes in market trends swiftly. The team Natura uses here is of the ________ type. self-managed work traditional cross-functional problem-solving 20. Which of the following terms best describes the process that occurs when two or more parties decide how to allocate scarce resources? Integration Differentiation Association Negotiation 32
21. Matt works as a sales representative at Tandem Industries which manufactures and sells bicycles. He is the best salesperson on the floor, but he also receives the highest number of customer complaints for late deliveries. Which of the following, if true, best explains this situation? The company’s manufacturing facility is functioning at optimum capacity. The company uses enterprise solutions to manage inventory. The company keeps inventory levels low in order to reduce costs. The company’s sales and logistics functions are tightly integrated. 22. Which of the following is desirable when a crucial project is delegated to a virtual team? Engaging in close monitoring of the work being done by the team throughout the project Avoiding publicity of the team’s progress and success in the organization Promoting a sense of independence over group spirit to encourage competition Discouraging the sharing of unique information as it benefits some employees unfairly 23. Synergy Inc. has recently assigned some of its best employees to form a crossfunctional team and complete a project from a new client. Many of the employees on this team are apprehensive about the structure and dynamics of how they will function as a group and accomplish this goal. To energize the employees, their immediate manager is holding a meeting with them next week where he will provide them some additional training in strategies and methods that may work well for the team. The manager’s initiative to hold this meeting fulfills the ________ function of communication information control filtering emotional expression 33
24. With reference to the team effectiveness model, which of the following is one of the key components of an effective team, included under the category of contextual factors? Social loafing Common purpose Climate of trust Team efficacy 25. A collectivist Chinese manager is most likely to use which of the following techniques for conflict management? Avoiding Authoritative command Pressurizing Direct confrontation 26. Janice Cooper has recently joined a hospital as a part of the internship program prescribed by the nursing school she attends. Janice, who was inspired to take up this profession by the story of Florence Nightingale, had very strong ideals about how she should behave as a nurse. She felt that as a nurse, she must be gentle, pleasant, and caring at all times so she could serve her patients well, and she often went to great lengths as an intern by putting in extra hours at the hospital and so on. The scenario reflects Janice’s role conflict role ambiguity role fuzziness role perception
34
27. The time attendance system in the production division at MM, an automobile manufacturing company, was malfunctioning. Consequently, Greg Hill, one of the front-level managers sent it for repair. In the meantime, he placed a register where all workers of the production division had to provide their time of entry and exit from the office. At the end of the week, when looking through the time logs, he had certain concerns about a group of employees. In the next week, he personally tracked the time this group of employees spent working and realized that they were reporting a greater number of working hours than they actually worked. This group engaged in a barrier to communication called communication apprehension filtering silence lying LDR 531 - Week 3 - Weekly Reflection Learning Team - Weekly Reflection Discuss and choose, as a Learning Team, the most important barrier that you think creates a communication challenge within groups and teams, as highlighted in the “Barriers to Effective Communication� section in Ch. 11 of Organizational Behavior. Why did your team choose this particular barrier and how does it create a communication challenge? Provide real-life examples you may have experienced regarding this particular barrier. Prepare a 350- to 1,050-word paper detailing the findings of your discussion. Click the Assignment Files tab to submit your assignment
Week 4 LDR 531 - Week 4 - Complete
35
DQ1.As a leader, what factors do you think would influence your team’s attitudes and job satisfaction? Which factor would be most important. Why? Provide an example. DQ2.How might fear affect innovation and productivity in organizations? Describe a situation when fear had an effect on you in your workplace. What ccould you have done to overcome the fear? Individual Assignment - Quiz Complete the Week 4 Quiz. Individual Assignment - Mentorship Meeting Worksheet Complete the University of Phoenix Material: Week 4 Mentorship Meeting Worksheet. Click the Assignment Files tab to submit your assignment Learning Team - Conflict Resolution As you continue to develop in your career, you will find that your responsibilities as a leader will increase. You will be tasked with many different jobs, such as managing conflict, handling communication challenges among your team members, or addressing organizational communication needs. As you know, no employee likes to speak up only to have his or her ideas not taken seriously, or to confront others about their working styles, or to face uncomfortable gossip among coworkers. View the LDR/531 Storybooks. Develop a summary of no more than 1,050 words that includes multiple ways to handle the three situations shown in the Storybooks. Discuss communication styles and barriers and the conflict and negotiation process involved in handling the three situations. For each storybook, describe the strategy or strategies you would apply in these situations. Consider the following as you complete the assignment: Storybook #1: 36
• How would you react when a team member is being vague and trying to spin bad news to sound more positive, thereby making it harder for the team to actually approach and resolve the issue? • How could you encourage someone to continue to voice his or her opinion or to share an idea when you know she is hesitant to do so? Storybook #2: • As a manager, how would you relay an important negative message with as little impact on your team as possible? Why would you choose this method? • What is the best way to handle gossip before it spreads? • How might you handle your team's feelings after a negative situation has occurred that does not directly affect your team but affects others around them? Storybook #3: • What strategies would you use to help your team alleviate stress caused by deadlines before any conflict arises? General question for all three storybooks: • Think about a personal situation from your work experience that is similar to each storybook scenario. How would you approach the situation differently based on the principles you learned in the storybooks? How might the results change? Format your paper consistent with APA guidelines. Click the Assignment Files tab to submit your assignment. LDR 531 - Week 4 - Conflict Resolution Learning Team - Conflict Resolution As you continue to develop in your career, you will find that your responsibilities as a leader will increase. You will be tasked with many different jobs, such as managing conflict, handling communication challenges among your team members, or addressing organizational communication needs. As you know, no employee likes to speak up only to have his or her ideas not taken seriously, or to 37
confront others about their working styles, or to face uncomfortable gossip among coworkers View the LDR/531 Storybooks. Develop a summary of no more than 1,050 words that includes multiple ways to handle the three situations shown in the Storybooks. Discuss communication styles and barriers and the conflict and negotiation process involved in handling the three situations. For each storybook, describe the strategy or strategies you would apply in these situations. Consider the following as you complete the assignment: Storybook #1: • How would you react when a team member is being vague and trying to spin bad news to sound more positive, thereby making it harder for the team to actually approach and resolve the issue? • How could you encourage someone to continue to voice his or her opinion or to share an idea when you know she is hesitant to do so? Storybook #2: • As a manager, how would you relay an important negative message with as little impact on your team as possible? Why would you choose this method? • What is the best way to handle gossip before it spreads? • How might you handle your team's feelings after a negative situation has occurred that does not directly affect your team but affects others around them? Storybook #3: • What strategies would you use to help your team alleviate stress caused by deadlines before any conflict arises? General question for all three storybooks:
38
• Think about a personal situation from your work experience that is similar to each storybook scenario. How would you approach the situation differently based on the principles you learned in the storybooks? How might the results change? Format your paper consistent with APA guidelines. Click the Assignment Files tab to submit your assignment. LDR 531 - Week 4 - DQ 1 As a leader, what factors do you think would influence your team’s attitudes and job satisfaction? Which factor would be most important. Why? Provide an example. LDR 531 - Week 4 - DQ 2 How might fear affect innovation and productivity in organizations? Describe a situation when fear had an effect on you in your workplace. What could you have done to overcome the fear? LDR 531 - Week 4 - Mentorship Meeting Worksheet Individual Assignment - Mentorship Meeting Worksheet Complete the University of Phoenix Material: Week 4 Mentorship Meeting Worksheet. Click the Assignment Files tab to submit your assignment LDR 531 - Week 4 - Quiz 1. Which of the following statements is true regarding negotiation? Displaying a negative emotion at a negotiation can never be effective. Angry negotiators who have less power than opponents have better outcomes. Individuals who do poorly in a negotiation develop positive perceptions of their counterpart. Feeling bad about your performance during a negotiation tends to impair future negotiations. 39
2. Which of the following does cognitive dissonance indicate between two or more attitudes or between behavior and attitudes? Consistency Consistency Incompatibility Tenacity 3. If Alberta is a categorized as a Theory X manager, which of the following behaviors is she most likely to exhibit? She will let her employees choose their own goals. he will strictly control all the details of any project she is managing. She will delegate authority extensively to junior managers. She will trust her employees to use their discretion in most matters. 4. MBO provides individual employees with clear-cut growth paths generalized feedback predefined targets personal performance objectives 5. ________ are caused by a specific event, are very brief, and accompanied by distinct facial expressions. Moods Emotions Attitudes Reactions 40
6. Why is Maslow’s theory criticized? Its terminology tends to alienate those to whom it is applied. There is little evidence that needs are structured or operate in the way it describes. Its terminology tends to alienate those to whom it is applied. The concept of self-actualization was unfounded. 7. ________ refers to evaluative statements or judgments concerning objects, people, or events. Appearance Behavior Attitude Demeanor 8. Employees with positive core self-evaluations believe in their inner worth and basic competence, and are more satisfied with their jobs than those with negative core self-evaluations. The concept of positive core self-evaluations indicates that pay always has a direct correlation with job satisfaction job conditions have a direct influence on job satisfaction promotions and growth opportunities influence job satisfaction personality plays a role in job satisfaction 9. Which of the following statements is true regarding the effects of moods and emotions on decision making? Positive emotions tend to diminish problem-solving skills and analytical skills. People with positive emotions are slower at processing information as compared to depressed people. Depressed people tend to weigh all possible options rather than the most likely ones.
41
Moods and emotions have no direct influence on decision making. 10. Emotions such as relaxation, serenity, and calmness comprise the ________ mood dimension. neutral affect low negative affect low positive affect detached affect
11. Susan Daniels works for an event management company and is discontent with her job because she was passed over for a promotion. She has now composed a list of concerns and plans to discuss the issue with her supervisor. Daniels’ response to the problem is referred to as neglect voice acceptance loyalty 12. Which of the following statements represents the cognitive component of attitude? It is disappointing to know that I did not get a good evaluation. This job is not giving me an opportunity to explore my skills. I intend to work during the weekend to meet the month’s deadline. I have decided to inform my supervisor that I will be quitting my job. 13. Which of the following statements is true regarding goal-setting theory?
42
Externally generated feedback is more powerful than self-generated feedback. People do better when they get feedback on how well they are progressing toward their goals. Goal commitment is more likely when individuals have an external locus of control. Assigned goals generate greater goal commitment in low rather than high powerdistance cultures. 14. Self-determination theory proposes that in addition to being driven by a need for autonomy, people seek ways to achieve power and control recognition and status high rewards competence and positive connections 15. The church you go to every Sunday is made up of people who have very different lifestyles and are at different stages in their life. Joanna is a 23-year-old, single parent who works for minimum wage and shifts from motel to motel for accommodation. Josephine is a single, 45-year-old woman who earns a decent salary and has few interests and friends outside her office. Jonathan is 60 years old, extremely wealthy, has a loving family, and enjoys his work. You have decided to apply Maslow’s hierarchy of needs to determine what motivates each of these individuals. Which of the following needs would most likely motivate Joanna? Social Esteem Physiological Safety
43
16. Charles, Anna, Elle, and Adam are college friends and work in New York City. Comfortable living in New York occurs at about $40,000 a year. Charles makes $24,000 a year, Anna makes $30,000 a year, Elle makes $50,000 a year, and Adam makes $75,000 a year. Which of the following is most likely to be true with reference to correlation between pay and job satisfaction? Anna is more satisfied with the job than Adam. Elle and Adam are most likely to have a similar level of job satisfaction. Charles and Anna have the same levels of job satisfaction in relation to their pay. Charles is more satisfied with his job in comparison with Anna. 17. Which of the following is an example of deviant workplace behavior? Requesting a two-day leave during Christmas Sabotaging one’s organization’s computers Disagreeing with others in a problem-solving meeting Taking blame for not achieving a deadline 18. Tiffany Crowe works as a showroom executive at a clothing boutique in London. Today, she is in a positive mood and instantly greets and smiles at a customer who walks into the store. The customer feels welcomed by her response. While browsing the store, Crowe helps the customer with products and passes on her positive mood to the customer. The customer leaves the store feeling content with a smile on her face. Which of the following best describes this situation? Positivity offset Emotional contagion Halo effect Framing effect
44
19. Gerard Yoder believes that every time he picks up his daughter, Penny, from school, it brings him good luck. The last time he picked her up from school, he won a lottery ticket. Today, after he received her from school, he reached his office and found out that he has been promoted. Which of the following concepts best describes Yoder’s belief? Bandwagon effect Positive bias Affect intensity Illusory correlation
Week 5 LDR 531 - Week 5 - Complete DQ1.How could you create a culture in your department that would foster a positive working experience, even though there would be different personalities, viewpoints, work ethics, and so forth? DQ2.In which type of organizational structure do you think your leadership style would be most effective? In what kind of structure would it be least effective? Compare and contrast the structures. Individual Assignment - Quiz Complete the Week 5 Quiz. Individual Assignment - Mentorship Meeting Worksheet Complete the University of Phoenix Material: Week 5 Mentorship Meeting Worksheet. Click the Assignment Files tab to submit your assignment Individual Assignment - Motivation Plan
45
Use the DISC assessment results from your Learning Team members. Interview your mentor to gather information about your mentor’s organization, the department your mentor works in, and his or her job description. Write a plan that may be applied to your mentor's department and that would increase your Learning Team members' motivation, satisfaction, and performance based on their personal profiles, as if they were employees of that department. Required Elements: • No more than 1400 words • Analyze specific differences in attitudes, emotions, personalities, and values among your Learning Team members, and address how each difference might be used to positively influence behavior. • Format your paper consistent with APA guidelines. Click the Assignment Files tab to submit your assignment.
Learning Team Assignment - Week 5 Team Weekly Reflection Complete the 360 assessment. Discuss the benefits of using this assessment as a tool. Prepare a 350- to 1,050-word paper detailing the findings of the 360 assessment. Click the Assignment Files tab to submit your assignment. LDR 531 - Week 5 - DQ 1 How could you create a culture in your department that would foster a positive working experience, even though there would be different personalities, viewpoints, work ethics, and so forth? LDR 531 - Week 5 - DQ 2 46
In which type of organizational structure do you think your leadership style would be most effective? In what kind of structure would it be least effective? Compare and contrast the structures. LDR 531 - Week 5 - Mentorship Meeting Worksheet Individual Assignment - Mentorship Meeting Worksheet Complete the University of Phoenix Material: Week 5 Mentorship Meeting Worksheet. Click the Assignment Files tab to submit your assignment LDR 531 - Week 5 - Motivation Plan Individual Assignment - Motivation Plan Use the DISC assessment results from your Learning Team members. Interview your mentor to gather information about your mentor’s organization, the department your mentor works in, and his or her job description. Write a plan that may be applied to your mentor's department and that would increase your Learning Team members' motivation, satisfaction, and performance based on their personal profiles, as if they were employees of that department. Required Elements: • No more than 1400 words • Analyze specific differences in attitudes, emotions, personalities, and values among your Learning Team members, and address how each difference might be used to positively influence behavior. • Format your paper consistent with APA guidelines. Click the Assignment Files tab to submit your assignment. Learning Team Assignment - Team Weekly Reflection Complete the 360 assessment. 47
Discuss the benefits of using this assessment as a tool. Prepare a 350- to 1,050-word paper detailing the findings of the 360 assessment. Click the Assignment Files tab to submit your assignment LDR 531 - Week 5 - Quiz 1. Which of the following is typically a characteristic of the mechanistic model of organization? Low formalization Decentralized management Wide span of controls Rigid departmentalization 2. Which of the following actions can extinguish risk taking and innovation? Using organic organizational structures Rewarding for the absence of failures rather than for the presence of success Long tenure in management Encouraging experimentation
3. Culture is most likely to be a liability when the organization’s management is highly efficient the organization scores low on the degree of formalization the organization’s environment is dynamic the organization is highly centralized 4. Strategy of differentiation consists of which of the following? 48
Price, support, design Cost leadership, differentiation, cost focus Upstream business strategy, midstream business strategy, downstream business strategy Sourcing strategies, processing strategies, delivering strategies 5. Decision making within which one of the following organizational structures follows a strict chain of command? Boundary less Bureaucracy Virtual Matrix 6. Which of the following factors is least likely to have an impact on organizational structure? Location Technology Size Strategy 7. The deemphasizing of hierarchical authority and control in organizational development is referred to as trust and support vertical blending horizontal integration power equalization
49
8. Which of the following statements is true regarding the functions of culture in an organization? It hinders the generation of commitment to something larger than individual selfinterest among employees. It reduces the stability of the organizational system. It does not affect employees’ attitudes and behavior. It conveys a sense of identity for organization members. 9. Which of the following is the first step in Kotter’s eight-step plan for implementing change? Create a new vision to direct the change and strategies for achieving the vision. Establish a sense of urgency by creating a compelling reason for why change is needed. Form a coalition with enough power to lead change. Plan for, create, and reward short-term “wins” that move the organization toward the new vision. 10. Which of the following is least likely to lend to a simple organizational structure? Centralized authority Formalized rules and regulations Little departmentalization Wide span of control 11. Confusion in who reports to whom is a weakness of which one of the following organizational structures? Boundary less Virtual 50
Matrix Bureaucracy 12. Which of the following is least likely to realize a competitive advantage for an organization? Superior strategy Superior resources Superior skills Superior position 13. Which of the following is the last step in Kotter’s eight-step plan for implementing change? Consolidate improvements, reassess changes, and make necessary adjustments in the new programs. Establish a sense of urgency by creating a compelling reason for why change is needed. Communicate the vision throughout the organization. Reinforce the changes by demonstrating the relationship between new behaviors and organizational success. 14. Idea champions display characteristics associated with _________ leadership. laissez-faire transformational narcissistic autocratic 15. Entering into various types of business ventures outside of the realm of an organization’s usual type of business is an example of a ________ strategy.
51
chain integration customizing diversification undifferentiating 16. A(n) ________ organization is an organization that takes on a life of its own, apart from its founders and members, and is valued for itself and not for the goods or services it produces. matrix virtual institutionalized centralized 17. It is easiest for management to deal with resistance when it is implicit deferred passive overt 18. Which of the following statements is true regarding innovation? Innovation is nurtured when there is an abundance of resources. Innovative organizations reward both successes and failures. Organic structures negatively influence innovation. Interunit communication is low in innovative organizations. 19. Which of the following resistances to change is implicit?
52
Strike Resignation Increased error Complaint 20. A(n) __________ strategy emphasizes the introduction of major new products and services. mechanistic cost-minimization innovation organic 21. The focus of a single segmentation within a scope strategy is known as a _______ strategy. niche customizing segmentation unsegmentation 22. Sometimes, businesses find it necessary to reconceive their core business. Which of the following would be the least effective strategy for doing so? Core relocation Business customization Business recombination Business redefinition
53
23. ________ are persons who act as catalysts and assume the responsibility for managing refinement activities. Change agents Free riders Whistle-blowers Laggards 24. ________ is a collection of change methods that seek to improve organizational effectiveness and employee well-being. Organizational restructuring Operant conditioning Organizational polarization Organizational development 25. Which of the following is an example of an individual source of resistance to change? Structural inertia Fear of the unknown Product orientation Employee orientation LDR 531 - Week 5 - Team Weekly Reflection Learning Team Assignment - Week 5 Team Weekly Reflection Complete the 360 assessment. Discuss the benefits of using this assessment as a tool. Prepare a 350- to 1,050-word paper detailing the findings of the 360 54
assessment. Click the Assignment Files tab to submit your assignment.
Week 6 LDR 531 - Week 6 - Complete DQ1.How does organizational culture influence organizational change? Provide specific examples. DQ2.How will you prepare yourself and your team to welcome change? Individual Assignment - Quiz Complete the Week 6 Quiz. Individual Assignment - Mentorship Meeting Worksheet Complete the University of Phoenix Material: Week 6 Mentorship Meeting Worksheet. Click the Assignment Files tab to submit your assignment. Learning Team Assignment - Failure Analysis/Change Strategy While there is no blueprint or checklist that one can follow to guarantee the success of a business, much can be learned from analyzing those that have failed and those that have flourished during the same time period and under similar circumstances. Write a paper of no more than 2,000 words. Part 1: Business Failure Analysis Select a business that failed and one that succeeded within the last 5 years. Identify each organization’s objectives, vision, and mission. Determine the indicators of the business failure and success from research. These may include aspects of the leadership style, communication, structure, and so forth. 55
Describe how specific organizational behavior theories could have predicted or explained the company’s failure or success. Describe the role of leadership, management, organizational structure, and the culture of the organization and its departments in the failure and success of the businesses. Part 2: Leading Organizational Change Imagine that you are the CEO of the failed organization before the business failure took place. You now have the opportunity to lead the organization in a change process to prevent the impending failure. Identify the most vital areas for change. Identify the potential barriers you will face during the change process. Evaluate the power and political issues within the organization and describe how you will address these issues. Describe the steps you will follow to implement the organizational change based on John Kotter’s 8-step plan for implementing change. Include at least two peer-reviewed articles from the University of Phoenix Library. Format your paper consistent with APA guidelines. Click the Assignment Files tab to submit your assignment. LDR 531 - Week 6 - DQ 1 How does organizational culture influence organizational change? Provide specific examples. LDR 531 - Week 6 - DQ 2 How will you prepare yourself and your team to welcome change? LDR 531 - Week 6 - Failure Analysis Change Strategy Learning Team Assignment - Failure Analysis/Change Strategy
56
While there is no blueprint or checklist that one can follow to guarantee the success of a business, much can be learned from analyzing those that have failed and those that have flourished during the same time period and under similar circumstances. Write a paper of no more than 2,000 words. Part 1: Business Failure Analysis Select a business that failed and one that succeeded within the last 5 years. Identify each organization’s objectives, vision, and mission. Determine the indicators of the business failure and success from research. These may include aspects of the leadership style, communication, structure, and so forth. Describe how specific organizational behavior theories could have predicted or explained the company’s failure or success. Describe the role of leadership, management, organizational structure, and the culture of the organization and its departments in the failure and success of the businesses. Part 2: Leading Organizational Change Imagine that you are the CEO of the failed organization before the business failure took place. You now have the opportunity to lead the organization in a change process to prevent the impending failure. Identify the most vital areas for change. Identify the potential barriers you will face during the change process. Evaluate the power and political issues within the organization and describe how you will address these issues. Describe the steps you will follow to implement the organizational change based on John Kotter’s 8-step plan for implementing change. Include at least two peer-reviewed articles from the University of Phoenix Library. Format your paper consistent with APA guidelines. Click the Assignment Files tab to submit your assignment. 57
LDR 531 - Week 6 - Mentorship Meeting Worksheet Individual Assignment - Mentorship Meeting Worksheet Complete the University of Phoenix Material: Week 6 Mentorship Meeting Worksheet. Click the Assignment Files tab to submit your assignment. LDR 531 - Week 6 - Quiz 1. The validity of a strategy for organizational change lies in its speed of implementation adaptability clarity of vision simplicity 2. Hard power tactics best influence those with which following characteristic? Action oriented High self-esteem Reflective orientation Intrinsically motivated 3. Surveys of seasoned managers reveal they believe politics in the workplace is a major part of organizational life part of some job requirements always unethical ineffective
58
4. During organizational change, employee–management interfaces such as workshops and retreats distract the participants from the real issues initiate help employees overcome downsizing issues solve communication problems relatively short-term periods of high-energy action
5. With downward influence, power tactics preferred by U.S. managers include inspirational appeals influence personal appeals coalitions 6. Periods of convergence are those in which an organization is in turmoil must downsize to conserve resources seeks to improve its situation with relatively minor changes employs new strategies to advance the organization 7. Transformational change in an organization has no defined formula is best delivered by a bottom-up plan is always necessary to some degree is best delivered by a top-down plan 59
8. Political behavior in the workplace works only in an upward or lateral influence direction attempts to influence decision making is unlikely in a well-run organization works only in a lateral influence direction 9. Organizational change relies on a balance of change and continuity vision planning strategy
10. Buck passing and scapegoating when politics is seen as a threat are forms of defensive behaviors offensive behaviors suppression aggression 11. To keep a strategy in focus, effective managers employrigid implementation central themes simple goals piecemeal implementation
60
12. The formulation and implementation of a strategy must be completely defined before action is taken are ongoing events within an organization follow strict, unalterable guidelines are separate and sequential processes 13. A person likely to participate in political behavior is insensitive to social cues believes he or she has little influence has a desire for power is a social nonconformist 14. Politicking is less likely in organizations that have a declining resources high role ambiguity clear performance appraisal systems democratic decision making 15. Central to managing a successful organizational strategy implementation are/is coalition management formal models of implementation competitive teams tracking progress 16. In convergent periods, the role of executive management is to
61
develop new strategies for the problems at hand challenge middle managers to reinvent their departments shift middle managers to promote new views reemphasize the mission and core values 17. An influence tactic that relies on rank and enforcement of group goals is coalitions legitimacy pressure personal appeals 18. A primary goal of politics in the workplace is to form alliances exclude undesirable peers secure limited resources promote organizational goals 19. Impression management sends _____ messages that may be _____ under other circumstances. true, false convincing, unconvincing false, true ethical, unethical 20. Organizational momentum relates to patterns of behavior, norms, and values 62
growth in sales, profits, and so forth willingness to move beyond incremental change the rate of change to make improvements Learn more click Here : LDR 531 Final Exam Related Courses : MKT 421 Final Exam MKT 578 Final Exam QNT 561 Final Exam QNT 561 Weekly Learning Assessments STR 581 Capstone Final Examination, Part One STR 581 Capstone Final Examination, Part Two STR 581 Capstone Final Examination, Part Three
http://www.uopstudents.com
63