Making the most of the Library and IT Services 2013–2014
Making the most of…
Contents Welcome
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Library sites
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Using the Library
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• Using the Library catalogue • Finding more with e-resources • Borrowing • Course Collection • Using items from other libraries • Photocopying • Study areas • IT facilities at the Library
For more information Library Web www.reading.ac.uk/library Mobile-friendly website www.reading.ac.uk/library/ mobile Email library@reading.ac.uk Twitter www.twitter.com/ UniRdg_Library
IT facilities across campus
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Help
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Training
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Feedback
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Jargon-buster
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Library safety information
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Your responsibilities
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Advisory services
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• Study Advice and Maths Support • Skills Opportunities at Reading (SOAR) Campus map
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Opening times
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Telephone Library: (0118) 378 8770 Special Collections Service: (0118) 378 8660 IT Services Web www.reading.ac.uk/its Email its-help@reading.ac.uk Twitter www.twitter.com/ UniRdg_ITS Telephone ITS Help: (0118) 378 6262 This document is available online at: www.reading.ac.uk/library/guides
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Welcome
Welcome This guide introduces the friendly and professional services based in your University Library to help you make the most of your time here at Reading. Read on to find out about how the Library, IT Services and Study Advisers can help you.
Getting started Students You receive a University username and password when you register online. This gives you access to the University network, Internet, your University email account and online Library resources. When you enrol at the University you receive a Campus Card which you use to borrow from the Library, and for evening and weekend access to some PC facilities. Use it with the separate fourdigit PIN (personal identification number – emailed to you when you complete enrolment), for services such as photocopying in the Library.
Use University email Please check your University email frequently, as this is the way we will contact you. You will receive emails about Library items you have requested and may receive reminders about loans due (for return or renewal) as a courtesy to help you manage your account. Campus card
Undergraduate
Joanna Williamson
If you forget your PIN just fill in the form at www.reading.ac.uk/library/pin for a reminder.
Student No: 12017389 Issued: 22/08/2011
Staff Members of staff are allocated a University username and email address on acceptance of their contract of employment. Collect these from the ITS Help counter on the 1st Floor of the Library. Please apply for a Staff Campus card www.reading.ac.uk/campus-card. When you have this you can register with the Library. You can then borrow and access e-resources.
Security Office, PO Box 217, Whiteknights, Reading RG6 6BW tel 0118 378 7799
60123456
Campus Card Staff
MARY SANDERSON Employee No: 57289106 Issued: 07/09/2011
Security Office, PO Box 217, Whiteknights, Reading RG6 6BW tel 0118 378 7799 90140063
Use your campus card to access services
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Making the most of…
Library sites University Library Your University Library, at the centre of the Whiteknights campus, supports teaching and research in all subjects (building number 2 on the map on page 18). • Books and print journals are kept on the 2nd to 4th Floors (see page 11) • Study areas throughout the Library (see page 9) • PC facilities on the 1st Floor (see page 9) • Borrow items on the Ground Floor (see page 6) See our website for the e-resources we source and make available to the University www.reading.ac.uk/library/ eresources
Special Collections Service This service, operated jointly with the Museum of English Rural Life (MERL), gives access to extensive archive and rare book collections. Proof of identity is required to access the service; your Campus Card is ideal. The Special Collections Service is located on Redlands Road beside the London Road site.
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Using the Library
Using the Library Access the Library website and Enterprise catalogue, your gateway to trustworthy academic information
Using the Library catalogue To discover what the Library has, and where to find it, you need to use the Enterprise catalogue. Enterprise will give you an item’s shelf location (the Call Number) and show you if it is available for loan, or give you a link to an electronic resource. Search Enterprise on catalogue PCs in the Library or on the web at www.reading.ac.uk/ enterprise-catalogue Save yourself time – learn how to use Enterprise at a training session, or ask Library staff for help. Online help is available on our website at www.reading.ac.uk/library/enterprise
Finding more with e-resources To find reliable and scholarly information on a specific topic, you can explore the Library’s electronic resources such as bibliographic databases, full-text journals and e-books. Examples include Web of Knowledge, Business Source Complete, ScienceDirect and JSTOR. To find out which ones would be useful for you, ask at an Information Desk, pick up a printed database list, or consult the subject information on the web at www.reading.ac.uk/library/subjects
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Making the most of…
Borrowing
• You can borrow journals for seven days.
You can use your Campus Card to borrow from the Library. Use the Self-Service Points on the Ground Floor to borrow most items.
• You may be asked to return an item earlier if it is required by another user (‘recalled’). • To encourage fair stock use, borrowers are charged fines on any overdue 6-hour loans, 7-day loans, journals and recalled standard loans. Pay at two of the Library’s Self-Service Points or Ground Floor Information Desk. Check the Library website for current charges. Returns • Return or renew items by their due date. You can check when your loans are due for return using the ‘My Account’ option on Enterprise.
It’s easy to use Self-Service Points to borrow or return for yourself
How many items can I borrow? Undergraduate 15 Taught Postgraduate
20
Research Postgraduate/Staff
25
Institute of Education students 20 How long can I keep them? • Taught students can borrow standard loan items for three weeks, research postgraduates and staff for six weeks. • You can borrow some ‘in demand’ items for seven days. 6
• As a courtesy, an email will usually be sent the day before loans are due to remind you to return or renew them. However, it is your responsibility to keep a record of when items are due for return. • Return items using the SelfService Points (or the external Book Drop when the Library is closed).
Using the Library
Renewals • You don’t need to come to the Library to renew most loans – just log-on to your account via the Library homepage. You can also phone, or bring the items in to renew them. • Most items can be renewed up to five times provided no one has placed a hold on them. Holds Holds allow you to request an item that is on loan. • Select ‘Place Hold’ on the book’s catalogue record. • We’ll email you when you can collect it from the ‘Holds’ shelf in Course Collection area. Your account will also show the item as ‘available’.
Course Collection So that you can get hold of the most popular titles we put them in the Course Collection. • Loanable items are issued for six hours only during the day (Monday to Friday). • From 16:00 they can be borrowed overnight until 10:00 the next morning (or until 10:00 on Monday if borrowed after 16:00 on the previous Friday). • You can only borrow two Course Collection items at once, but you can also book items you want for any slot over the next week. • The Course Collection also contains some non-loan items which can only be used in Course Collection study areas. 7
Making the most of…
Using items from other libraries The Library might not hold all the books and articles you need. If not, then staff in Inter-Library Loans (ILL) will try to borrow it or obtain a copy. To apply: Taught students • Fill in an ILL form. • Get an ILL voucher from your school/department (where vouchers are not available you will need to pay for each request).
Articles usually take only a few days to arrive and can be delivered electronically. The SCONUL Access Schemes allow some University members to use or borrow from other university libraries. For more details see the Library website: www.reading.ac.uk/library/ beyond-uor/other-libraries
Photocopying
• Students also need to ask their tutor or supervisor to sign the form. Staff and research postgraduates • Staff and research postgraduates make inter-library loan requests online. Please check the ILL webpage for more details: www.reading.ac.uk/library/ inter-library-loans Recharge your printing and photocopying account with our handy Top-up kiosk
Students Use your Campus Card and PIN to photocopy. This will deduct the cost from your printing account. Recharge your account using the Top-up kiosk in the Library foyer. Alternatively, buy a topup card from the Ground Floor Information Desk. Copyright laws mean you may only photocopy a small part of each book or journal issue for educational research or private study. For details see notices by the photocopiers. Staff Apply for a departmental photocopy card (application forms are available from the Ground Floor Information Desk), or buy an ‘Off the glass’ card.
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Using the Library
Study areas The Library provides a variety of study areas to accommodate different ways of working. Group study Groups can discuss work here: • 2nd Floor collaborative study area. • 1st Floor rooms 110 and 111. • Ground Floor rooms G06, G08 and G09; Group Study Pods; Knowledge Exchange. Please be considerate about noise so as not to disturb others. Quiet study Choose a Library study area that suits your needs
Areas have been set aside for those wishing to work undisturbed.
• Quiet study with PCs – Room 109 on the 1st Floor. • Silent study – all 5th Floor rooms. Quiet individual study Desks and study carrels are available on the 2nd, 3rd and 4th Floors of the Library.
IT facilities at the Library The Library is home to the S@iL (Student Access to Independent Learning) facilities. These are designed to give you flexible access to electronic learning resources and information technology. Located on the 1st Floor, S@iL offers you more than just a PC. In addition to over 150 networked PCs, printers and scanners, the facilities include: network plugin points and wireless access for personal laptops; a bookable presentation practice room; an equipment loan service for borrowing laptops, digital projectors and digital cameras; an assistive technology PC; group study areas; and PC classrooms. For more information see: www.reading.ac.uk/sail
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Making the most of‌
IT facilities across campus There are 14 University PC facilities on campus managed by IT Services, housing varying numbers of PCs. University PC facilities offer: Microsoft Windows; Microsoft Office; Internet access; personal network file space which is backed-up daily; access to laser printers, including colour; and software applications for graphics, drawing, statistics, numerical and algebraic analysis, and more specialist activities. For up to the minute availability of PCs, see www.reading.ac.uk/its Other services offered by IT Services include: Teaching & Learning technology in central classrooms; digital technology loans; and software licensing. Many departments provide PCÂ facilities for their own students in addition to the University PC facilities.
connecting personal notebooks to the campus network. There are also wireless zones on campus. Main wireless zones are indicated wherever you see this symbol and include the Library. Full details can be found on the map in this booklet and on the web at: www.reading.ac.uk/its/wireless
Personal PCs
Purchasing IT equipment
Students in halls of residence can access the campus network and Internet via the readingConnect broadband network. More details can be found at www.readingconnect.net
Discounts are available for University members wanting to purchase IT equipment. For details see www.reading.ac.uk/ its-Helpcomputing.aspx
If you are bringing a notebook onto campus, plug-in points are available at the Library for 10
Wireless zones are situated around campus and in some halls of residence for connecting personal equipment to the Internet. These are marked on the map on page 18 in green for good coverage and amber for some coverage. Locations include the Library and Dol•cHeVita. Full details including a coverage map are online at www.reading.ac.uk/ its/wireless
Help
Help Guides Explore the Library’s website for guides to finding information in your subject, doing a literature search and many other topics. If you are inexperienced in using IT, consult the ITS posters and Quick Guides to get you started. Pick up printed guides from the ITS Help counter or consult them on the web.
Staff Library staff are trained to help you find information. Whatever your enquiry, please ask at the Information Desks. Find the right people to answer your enquiry in the following locations: • Registration and borrowing – Ground Floor (0118) 378 8770. • Science, Life Science and Management – 2nd Floor (0118) 378 8779. • Arts and Humanities – 3rd Floor (0118) 378 8780. • Social Sciences and Law – 4th Floor (0118) 378 8782. Your liaison librarian can also offer subject-specific advice. Find her/his contact details at www.reading.ac.uk/library/liaison
ITS Help offers fault reporting, quick advice, and support for using technology. Contact ITS Help by email (its-help@reading. ac.uk) or phone (0118) 378 6262, or at the Help counter on the 1st Floor of the Library.
Find someone to help you at Library Information Desks or the ITS Help counter
Library help for users with disabilities Services such as book retrieval and photocopying are provided for Library users with disabilities. For help using the Library contact: Disability Co-ordinator Matthew Holtby (0118) 378 8782
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Making the most of…
Training Attend formal training sessions or arrange one-to-one support with your liaison librarian
Library Library training is often included in courses at appropriate times – if this isn’t offered you can contact your liaison librarian to arrange a session. At the beginning of the Autumn Term we offer ‘Finding your way’ sessions – these cover using the catalogue and finding items on the shelves – giving you a head start in using the Library. Watch out for other training sessions covering such topics as EndNote bibliographic management software. To find out what’s on, check the Library website or look out for posters. Alternatively, try our Blackboard online course ‘LibLearn’. LibLearn 1 is an introduction to using the Library. LibLearn 2 and 3 cover other aspects of finding information that you’ll find
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useful later on in your course. The LibLearn Tutorials can be accessed via www.reading.ac.uk/ library/liblearn
IT Services IT Services offer a wide range of training including timetabled taught courses and flexible Drop in and Learn (Di&L) sessions. For further details please check the IT Services website www.reading.ac.uk/its/training
Feedback If you have any comments about the Library or IT Services please fill in a comments form and put it in the box near the entrance of the Library, or fill in the online comments form at www.reading. ac.uk/library/contact
Jargon-buster
Jargon-buster
Abstract A summary covering essential points in an article or book. Article A paper published in a periodical or journal. Bibliography A list of books, articles and other materials. Blackboard An online learning environment for supporting courses at the University (www.bb.reading.ac.uk). Campus Card A plastic card supplied to those joining the University. For some functions you will need to use your PIN with your card. Call Number A combination of a subject number and words or letters indicating the shelf location of a book or periodical; eg a book on psychology 150-GAR.
Institutional login A system which controls access to e-resources select ‘University of Reading’ from the list of institutions to login with your University username and password. Journal A publication issued at regular intervals, usually with volume numbers and dates; also called periodicals, magazines or serials. Shelved separately from books. Periodical See Journal. PIN (personal identification number) Security code to use with your University Access Card to access some services. Also required to reset your password.
Plug-in points For connecting your personal laptop to the University Catalogue A searchable list of Network using an Ethernet Card a Library’s resources (see also: and cable (available in S@iL, Palmer Enterprise). (Dol•cHeVita) and some teaching rooms on campus) – cable not Copyright Protects an author from the illegal reproduction of their work; supplied. ie there are legal limits on how much S@iL Student Access to Independent you can photocopy from one book or Learning facilities located on the 1st periodical. Floor of the Library. Database An electronic resource usually giving references to articles, books and other sources of information in a specific subject area. Some offer full-text. Di&L (Drop in and Learn) Flexible IT training sessions. Enterprise The Library’s computerised catalogue. Folio/Middle Folio/Large Folio Large size books and journals, shelved separately from ‘normal size’ items. Holds Reservations on books on loan to other users.
University Username A code supplied when you start at the University to allow you to access PC facilities, email, Blackboard, Library e-resources and network file space. Wi-Fi A common term used to describe a Wireless network connection. Wireless zones Areas on campus where laptops equipped with Wireless networking (Wi-Fi) can connect to the University network. See the map on page 18 for locations.
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Making the most of…
Library safety information Disabled provision If you are deaf or visually impaired you can collect a vibrating pager indicating alarms from Reception. If you cannot leave the building unaided in an emergency, please ask for a Personal Emergency Evacuation Plan from the Facilities Manager (see below). If you discover a fire
Follow the green running man signs to safe staircases if fire alarms sound/flash
Fire and evacuation Make yourself familiar with the escape routes. If an emergency requires evacuation of the building, a voice alarm interspersed with a siren sounds and red strobe lights flash. • Collect personal belongings from where you are working. • Leave the building immediately by the nearest safe fire exit – avoid the main and lift lobby stairs.
Immediately sound the alarm by breaking the glass on an alarm activator, found on each floor at the building extremities and in stairwells. The alarm is linked to the University Emergency Control centre.
Trip hazards Avoid trip hazards to other users: • Do not trail laptop cables across walkways. • Do not leave bags and belongings in walkways.
First aid
If you or someone else becomes unwell, please inform a member • Go to the Library’s Assembly Point (under the overhang of the of Library staff. URS building). • Await further instruction.
Further information Contact: Facilities Manager Robin Hunter (0118) 378 8775
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Your responsibilities
Your responsibilities Facilities are provided for genuine University activities only. When you join the University you agree to abide by all its rules as listed in the University calendar.
Library rules
Help to prevent damage in the Library for which you could be liable!
The Library enforces rules which safeguard the common interests of all its users. For the full set, see www.reading.ac.uk/ library/policies Most importantly, please: • Be considerate of others – respect their right to work quietly. Also ensure your mobile phone is in silent mode or switched off in the Library.
• Designated laptop plug in points are in S@iL and Knowledge Exchange areas. Use power points elsewhere at your own risk, being responsible for safety – please avoid trailing wires!
Acceptable use of University computers All users should be aware of the University’s Rules for the Use of University Computers and the Data Network. The full set is at www.reading.ac.uk/its/aup
All University IT facilities must be used in a legal, honest, decent and truthful way, and usage must comply with any laws regarding the use and storage of data. • Return items promptly – many You should also be aware of the are in heavy demand. rules governing data disposal. • Treat materials with respect Students are required to accept – do not write, highlight, that when their registration as underline or damage them. a computer user ceases (usually • Abide by copyright law when on their leaving the University), photocopying or scanning. any data files they have left on • Do not eat, drink (except bottled the University’s computers will water) or smoke in the Library; be deleted or used in any way the you will be asked to remove any University sees fit. food or drink seen on your desk. Supplementary University Consume your food and drink guidelines called Being online in cafélibro. govern the use of social media • Do not use information technologies such as microblogs, downloaded from electronic blogs and social networking. sources for any commercial See www.reading.ac.uk/student/ purposes or pass it on to beingonline another person. 15
Making the most of‌
Advisory services Boost your grades with help from Study Advisers and Maths Support
Study Advice and Maths Support are available on the 1st Floor of the Library. They offer individual advice sessions, self-help resources (guides and webpages) and workshops. The advice provided by Study Advice and Maths Support is in addition to advice provided by personal or course tutors.
Study Advice and Maths Support The University Study Advisers offer friendly, professional and expert advice to help you to develop your practices for academic study including essay, report and dissertation writing, time management, note-making, reading, referencing and exam preparation. The Mathematics Support Centre offers help with any
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mathematical topic you need for your studies eg basic arithmetic, percentages, formulae, logarithms, differentation, and integration; help with statistics is also available. Experienced mathematicians will help you with any mathematical problems you may have and build your confidence in a relaxed and friendly environment. Individual advice sessions The Study Advice team offer confidential individual advice sessions (usually 30 minutes). Sessions are bookable between 09:00 – 17:00, Monday to Friday during term time and vacations. You can book an advice session at the Study Advice enquiry desk in Room 103 on the 1st Floor of the Library, by email at studyadvice@ reading.ac.uk or by phone (0118) 378 4242.
Advisory services
The Mathematics Support Centre offers a drop-in service for individual advice. Drop-in advice is available every day during term time, from 12:00–18:00 (Monday to Thursday), and 12:00–16:00 (Fridays). During vacations, a tutor is available on Tuesdays, Wednesdays and Thursdays, from 12:00–14:00. To contact Maths Support, phone (0118) 378 7484, or email mathssupport@reading.ac.uk. Workshops Regular workshops are offered by Study Advice and Maths Support, including: essay writing; time management; managing and writing your dissertation; referencing; logs and indices; differentiation; integration; algebra and preparation for exams. These are free and open to all students. More details are on the websites. Dyslexia or Dyspraxia The Study Advisers can also talk to you about studying at university with dyslexia and dyspraxia. See the website for more details, or make an appointment for an initial informal chat.
Websites For more details on all of these services, plus guides on all the topics covered and information about workshops, see the Study Advice and Maths Support websites. www.reading.ac.uk/studyadvice www.reading.ac.uk/mathssupport
Skills Opportunities at Reading (SOAR) SOAR is a web-based portal designed to direct you through the vast range of opportunities to develop your skills that are available at the University of Reading. The seven areas which SOAR focuses upon are central both for successful study while at the University and for your future. There are links to resources and events offered by services such as the Library, Study Advice, the Mathematics Support Centre, the Student Employment, Experience and Careers Centre and the Students’ Union. SOAR can show you the skills opportunities available to suit your own interests, needs and ideas for personal development. www.reading.ac.uk/soar
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Making the most of…
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By car Parking (with University parking permits)
from Friar Street or Station
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from Market Place or Station (20 mins)
Whiteknights Through campus – Shinfield Road to Pepper Lane
from Market Place or Station (20 mins)
Whiteknights Shinfield Road entrance
By bus
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21
59 (GL09, GL20*) 1 (124, 172, 173) 58 (GL68*) 26 (G09*, G05b, 101) 3 (128, 129)
Humanities and Social Sciences Meteorology Palmer building JJ Thomson building
2 2 2
University Library Mathematics Support S@iL 2
Redlands Road
Wireless zones are situated around campus and in some halls of residence for connecting personal equipment to the Internet. These are marked on the map in green for good coverage and amber for some coverage. Locations include the Library and Dol•cHeVita. Full details including a coverage map are available online at: www.reading.ac.uk/its/wireless
Wireless network
Study Advisers
Special Collections Services
26 (G05b, G09) 59 (GL20) Map location (Room) 2 (S@iL) 26 ( G05b)
Agriculture Scanners University Library Palmer building * 24 hour access facility
2 (S@iL) Palmer building
Map location (Room) University Library
Colour printers
Most PC facilities have a black & white laser printer. For colour printing see below
2 (S@iL)
Agriculture
2
IT Services Help Counter
Map location (Room)
Careers, Placement and Experience Centre 135
University Library
PCs
Service
Up-to-date info at www.reading-buses.co.uk/university
Map location
IT Facilities
Services
Getting there
Whiteknights campus
Whiteknights campus
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Opening times (term-time) University Library
Study Advice
Monday – Thursday 08:30 – 00:00 Staffed services 09:00 –19:30
Mathematics Support Centre
Friday Staffed services 10:00 –19:00
08:30 –19:00
Saturday & Sunday
11:00 – 21:00
Listen out for closing announcements 20 and 5 minutes before closing. Photocopiers are closed down 15 minutes before the Library shuts.
Special Collections Services Monday
10:00 –17:00
Tuesday – Friday
09:00 –17:00
IT Services Help Counter Monday–Thursday
09:00 – 20:00
Friday
09:00 –18:00
Saturday & Sunday
14:00 –17:00
ITS Help (0118) 378 6262 Monday – Friday
Making the most of… For more information, please contact: University of Reading Library Whiteknights PO Box 223 Reading RG6 6AE United Kingdom library@reading.ac.uk Tel + 44 (0)118 378 8770 Fax + 44 (0)118 378 6636
www.reading.ac.uk/library
08:30 –19:00
Monday – Thursday
12:00 –18:00
Friday
12:00 –16:00
Study Advice Information Desk Monday – Friday
10:00 –16:00