ESL 070 Leopoldo 10A 2022 UniversityofthePotomacCourseSyllabus CourseNumber: ESL070 CourseTitle: BusinessCommunication&Correspondence Credits: 48ClockHours InstructorName: ProfessorGeraldineLeopoldo,M.A. InstructorEmailAddress: geraldine.leopoldo@potomac.edu InstructorPhoneNumber: (312)956-9489voice/text OfficeHours: Mondays-Thursdays8amorbyappointment Campus: ChicagoLoop-ONLINE Term/Dates: Term10A:8/29/22-10/20/22 ClassDay/Time: Mondays9:00AM-3:45PMCT NOSCHOOLMonday9/5/22forLaborDayMakeuponFriday,9/9/22 GoogleMeetLink:https://meet.google.com/mpu-rvkd-fof CourseDescription:Thiscourseisdesignedtohelpstudentsacquireessentialwrittenandoral skillsneededinbusinessandprofessionalsettings.Studentswilllearnhowtowritebusiness communicationssuchase-mails,memos,letters,resumes,andreportsutilizingbusinessand academicwritingtechniques,includingdrafting,proofreading,andrevising.Inaddition,studentsare taughtoralskillssuchaseffectiveinterviewingstrategiesandrespondingtocommoninterview questions.Thiscoursealsointroducesstudentstothecriticalcomponentsofabusinessplanand incorporatesanoverviewofGrammar,mechanics,structure,andformatting. CourseObjectives: Bytheendofthecoursestudentswillbeableto: ● Createusefulbusinessdocumentssuchase-mails,businessletters,memos,reportsand proposalsusingproperGrammarandformatting ● Demonstratebusinesswritingtechniques,includingdrafting,proofreading,editingand revising ● Draft,editandrewriteaprofessionalresume ● Demonstrateknowledgeofeffectiveinterviewingstrategiesandparticipateinamock interviewforajoboraninternship REQUIREDCourseMaterial:accesscodemustbepurchasedonwww.potomac.eCampus.com CAREERPATHSBUSINESSENGLISH VIRGINIAEVANS/JENNY DOOLEY ISBN13:9780857777485 COPYRIGHT:1/1/2011 Theaboveisanessentialpartofthecourse.Studentswhodonothavethebookafterthe2nd class sessionwillnotbeallowedtoattendclass,receiveattendance,and/orwillhavepointsdeducted. ESL 070 08/2022 1
ESL 070 Leopoldo 10A 2022 OrderingCourseMaterials: TextbooksareavailablethroughtheeCampuswebportal.Toorderyourbooksforthe10ATerm, followtheseinstructions: 1.Loginto: https://potomac.ecampus.com/shop-by-course 2.SELECTATERM: "202210AESLPROGRAM" 3.SELECTDEPARTMENT:ESL&SECTION070 4.Onceyouhaveselectedthecoursetype,selectyourcoursefromtheoptionsprovided. 5.Whenyouselectacourse,therowwillbehighlightedandconfirmedwithacheckmark.NOTE: Youcanselectmorethanonecourse. 6.ClicktheFINDMATERIALSFORCOURSEbuttononceyou'veselectedyourcourses. 7.Thetextbook,purchasingoptions,andthepricewillappear.NOTE:Youwillbepurchasingan ACCESSCODEfortheelectronicmaterialsandthecodewillbefoundinyoureCampusDigital 8.BookshelfMakeyourpurchaseusingcreditcardorPayPaloptions. Morequestions-pleasevisittheHelpDeskonlineorcallusat1-877-284-6744 YoumayalsocontactyourProfessororStudentServicesat il.studentservices@potomac.eduifyou haveanyquestions. ESL 070 08/2022 2
ESL 070 Leopoldo 10A 2022 AcademicPoliciesandProcedures: Allacademicandnon-academicpoliciesandproceduresareavailableinthe Universityofthe Potomaccoursecatalog.Forinformationonattendance,academicintegrity,plagiarism,copyright infringement,oranyotheracademicandnon-academicpoliciesorprocedures,pleaserefertothe Universitycatalog. MethodsofInstruction: Avarietyofinstructionaltechniqueswillbeusedinthiscourseincludinglectures,discussions, andactivities.Theinstructorwillleaddiscussionsofcoursetheoryandmayincludeother assignedreadings,casestudies,teamexercises,andgrouporindividualprojects.Notethatthe ClassOutlineissubjecttochange/adjustandadditionalassignmentsmaybemadeasthecourse progresses. FinalGradingElements&GradingScale Assignment Number Points Total % OnlineDiscussionPosts 16 10 160 16% PPTOralPresentation& Assignments 4 60 240 40% MyEnglishLabAssignments 8 20 160 16% Mid termProject 1 220 220 22% FinalProject 1 220 220 22% Total 22 1,000 100% Letter Quality Percentage A 4.00 94%-100% A- 3.75 90%-93% B+ 3.50 87%-89% B 3.00 83%-86% B- 2.75 80%-82% C+ 2.50 77%-79% C 2.00 73%-76% C- 1.75 70%-72% D+ 1.50 67%-69% D 1.00 63%-66% D- 0.75 60%-62% ESL 070 08/2022 3
Most instructors will checktheiremailMondaythroughSunday.Onlineinstructorsareexpectedto respond to student questionswithin24hours.Intheeventofextenuatingcircumstances,theschool willmakeeveryattempttobesurethestudenthasaresponsewithinareasonabletimeframe.
It is suggested that students compose emails on their computer using a word processor program like Microsoft Word first or Google Docs, then copy and paste them into an email messaging system on the Learning Management System. This way, students can retain a copy of all email communicationsandavoidunexpectedemailwipeouts.
MakeupAssignments:
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GeneralEmail
When sending emailspleaseidentifyyourselffullybyyournameandclass,notsimplybyanemail address. In all emails sent to your instructor and/or other members of the class it is expected that students follow rules of common courtesy in all email messages. If any email is deemed inappropriate or offensive,theywillbeforwardedtoanonlineadministratorandappropriateaction will be taken, not excluding expulsion from the course. Your University ofthePotomacemailis the preferred email for communication, let your instructor know and/or contact IT support at helpdesk@potomac.eduifyouarehavingtroubleaccessingyourstudentaccountandmessages.
Studentsmaybeallowedtomakeupmissedassignmentsatinstructor’sdiscretionwithexceptionof midtermandfinalexams.Studentswhomissamidtermorafinalexamduetoamedicalemergency mustsubmitadoctor’snoteforapprovalbytheAcademicDean.Ifapproved,theinstructorwill submitarequestfortestingtotheAcademicAffairsstaffwhowillscheduleandproctortheexam.
SendingAssignments
Safeguards Itisrecommendedthatyoubackupyourworkandevenmakeahardcopyforyourpersonalrecord.
TURNINGINASSIGNMENTSANDE-MAILPROCEDURES
Students will lose 10% per day for late assignments up to 3 days. After 3 days, assignments will not be accepted and a zero will be recorded. Exceptions can bearrangediftheinstructoris contactedaheadoftime.Exceptionswillalsobemadefordocumentedemergencies.
AllhomeworkassignmentsmustbesubmittedthroughtheMoodleRoomorasinstructed.
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ComposingEmail
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RespondingtoEmail
For additional information on Academic Integrity and Ethics at Potomac, please see the current AcademicCatalog.
To help provide an environment conducive to academic integrity, Potomac uses plagiarism detection software. Your instructor may use this software to makesurethatnoportionofanessay, researchpaper,oranywritingassignmenthasbeenplagiarizedfromanothersource.
LearningResourceCenter
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PlagiarismDetectionSoftware
TherearelinksforALLofourelectronicresourcesintheMoodleRoomviathestudentresources link. WritingStyle Potomacstudentsarerequiredtousethewritingformatofthe AmericanPsychologicalAssociation ESL 070 08/2022
The goal of the Academic Integrity Policy is to define what constitutes appropriate research and reporting methodologies in the academic community and to provide assurance thateachstudentis able to work in an atmosphere free of intellectual dishonesty. Breaches of the Academic Integrity Policy are considered serious violations of trust and may result in censure, failure, or dismissal fromthe AcademicUniversitydishonesty may take manyforms,andeachisconsideredanequallyseriousoffense.For example: Plagiarism includes the intentional use or representation of the thoughts,ideas,ofwords of another as one’s own work in any assignment including the paraphrasing of information, the duplication of an author’s words or ideas without identifyingthesourceandthefailuretoproperly citequotedmaterial.
LibraryServices
AcademicIntegrityandEthics
Cheating includes the intentional giving or receiving (or attempts thereof) of any assistance not authorized in advance by the instructor, including the use of notes, copying orpriorknowledgeof examinationmaterials.
ContacttheLibrary:Byphone-202-274-2331or 1-888-686-0876ext2331 Byemail–library@potomac.edu
Any student caught cheating or plagiarizing will receive a failing grade for the assignment and possiblyforthecourse.
StudentsmayaccessthePotomacCollegeLearningResourceCenterviatheinternet. The LearningResourceCenterwillprovideyouaccesstoalloftheelectronicresourcesavailable throughUniversityofthePotomac.
INSTITUTIONALINFORMATION
EnglishintheClassroom: UniversityofthePotomacservesstudentsfromover65countriesaroundtheworld. Englishisthe internationallanguagethatbringsthemtogether. SpeakingonlyEnglishintheclassroomwillhelp youlearnEnglishfaster. Itisalsoasignofrespecttothosewhodonotspeakyournativelanguage.
Please check directly with your Professor or with Student Support Services if you are interestedintutoringservices.
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Studentsareexpectedtoarriveateachclassonlinelecturesessionontimeandtostayfortheentire durationofclass.Studentswhomissmorethan30minutesofclassduetocominginlate,leaving early,ortakingunscheduledbreakswillbemarkedabsent.
Full-timeprogramofstudyintheESLprogramconsistsof18hoursperweek:6hoursofWriting& Grammar,6hoursofReading,and6hoursofListening&Speaking.InternationalStudentsare requiredtoattend18hourseachweekinordertomaintaintheirstatus. Studentsmustmaintainaminimumof80%attendanceinordertosatisfySatisfactoryAcademic Progressrequirements.Studentswhodonotmeetaminimumof80%attendancerequirementwill receiveanFgradeforthecourse.
Assignments must be turned in on a timely manner according to instructions made by your instructor, andtherearealsotwoattendancewindowseachweek ofasessiontoperformonMOODLE:
● First–midnightSundaythroughmidnightWednesday,and ● Second–midnightWednesdaythroughmidnightSunday Participationinanyoneofthecourseactivitiesduringeachattendancewindowwillbe consideredasattendance.
SMARTHINKING is a tutoringservicethatoffersacademicsupport.Thisservicewillconnectyou to a tutor anytime, from any internet connection. For Smarthinking.com access, pleasecontactthe librarianforregistrationinformation.
StudentsareaskedtospeakonlyEnglishintheclassroom. Studentswhoviolatethispolicyand disruptthelearningprocesswillbereportedtoAcademicAffairs.
Please contact your faculty directly for specifics on participation expectations. For additional informationon Attendance pleaseseeTheUniversity’s AcademicCatalog.
Tutoring
ONLINEATTENDANCE&PARTICIPATION
ESL 070 Leopoldo 10A 2022 SeventhEdition(APA)inallformalwritingassignments.
Studentswith
Potomaciscommittedtoprovidinga
Disabilities
Ifastudentwishestorequestacademicadjustmentorauxiliaryaids,pleasecontactthe DisabilitiesCoordinator Theymayrequestacademicadjustmentsorauxiliaryaidsatanytime. Security safeenvironmentforstudentstolearnandstafftowork.A securityreportanddetailsonhowtoreportacrimeareavailableonline
athttp://student.potomac.edu ChicagoCampusContactInformation: Location:ChicagoLoop 828SouthWabashAvenue Chicago,IL60605 Phone:773-866-0111 OfficeofStudent&RetentionServices: il.studentservices@potomac.edu Website:https://potomac.edu/locations/chicago-university/ ESL 070 08/2022 7
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Campus
copyofthelatestcampus
Students wishing to avail themselves of special accommodations under the Americans with Disabilities Act must disclose special needs at time of admissions; accordingly, every effort is made to makereasonableaccommodations.Certainprogramsmayrequiremanualdexterity.Please consultacampusAdmissionsOfficeforfurtherinformation.
For physically challenged students, Potomac is located ongroundlevelorhasappropriateelevator service withrampstofacilitateeasyentry.Restroomsareequippedwithwidedoorwaysandbarsto ensureaccessibility.
ESL 070 Leopoldo 10A 2022 CourseOutline-Term:10A2022 Title:ESL070 - BusinessCommunication&Correspondence Instructor: Prof GeraldineLeopoldo,MA ClassDays&Times: Mondaysfrom 9:00AM 3:45PM CT(45 minutelunchbreakat12pm) GoogleMeetLink: https://meet.google.com/mpu-rvkd-fof (the same link will be used for all sessions) Date TopicsandActivities (subjecttochange) Out-of-classActivities and Assignments W e e k 1 Session 1&2 8/29/22 Introductions+ReviewofSyllabus OverviewofBusinessCommunication Chapter1:GreetingsandGoodbyes ● Whatdoyousayordowhenyoumeetafriend? ● ReviewExercises Chapter2: Introductions ReviewofCourseSyllabus ClassWarm UpWhatisYourCommunicationStyle? Monday, September 5th there is NO SCHOOL in observance of the Labor DayHoliday Makeupsession willbeheldonFriday,September9th. Discussion Question 1: In your opinion, what is the importance of greeting your business partners or potential clients? Discussion Question 2: How might a recruiter or a hiring manager use the internet to find out information about a job candidate? If you were a hiring manager or recruiter, would you do the same? Explain. W e e k 2 Session 3&4 FRIDAY 9/9/22 MAKEUPSESSIONforLaborDay FRIDAY,9/9/22 Chapter3:SmallTalk ● Whatissmalltalk? Chapter4:EndingConversations: ● Howdoyouendaconversation? Assessment1:ResumeCreation Discussion Question 1: Communication is viewed as a critical component of leadership in business Do you believe that there is enough communication in business today? Provide examples Discussion Question 2: Why should leaders be effective communicators? What is your communication style? Date TopicsandActivities (subjecttochange) Out of classActivities and Assignments ESL 070 08/2022 8
ESL 070 Leopoldo 10A 2022 W e e k 3 Session 5&6 9/12/22 MeetingEtiquetteandLetters: UtilizingtheInternet,SocialMedia,andJobBoards ● DiscussionQuestions ● Practice DevelopingaBusinessPitch: ● Match(You,thePosition,Organization) ● Supplementationvs Repetitiveness ● AnalyzetheJobandOrganization AnalyzingCoverLetters: ● WhyFirstImpressionsCount ● WhatisYourOpening? ● WhatMotivatesYoutoApplyforthePosition? ● WhyareYoutheBestPersonfortheJob? CoverLetterWriting: ● CoverLetterobjectives ● Generaltypesofthecoverletterandindustry specifics StepstoWritingaGreatCoverLetter: ● MakeitPersonal ● TellThemWhyYouChoseThem ● TellThemWhyTheyShouldPickYou ● ShowPassion ● ShowKindness Discussion Question 1: Think about your profession or the profession that you would like to be in. What traits are most important for a skilled communicator in your profession? Discussion Question 2: Why is it important to be able to properly send email and fax correspondences to business associates? Assessment2:CoverLetter W e e k 4 Session 7&8 9/19/22 BusinessReportsandProposals ● Reports ● Proposals ● DiscussionQuestions ● Practice MidtermPresentations: NationalProduct/Service Research ReadingComprehension:HowToWriteAPowerful BusinessReport GCFGlobal Discussion Question 1: When preparing for a meeting or to present in front business associates what are two things you can do to prepare? Discussion Question 2: How can managers inspire their workers when they don’t have good news to share? ESL 070 08/2022 9
ESL 070 Leopoldo 10A 2022 Date TopicsandActivities (subjecttochange) Out of classActivities and Assignments W e e k 5 Session 9&10 9/26/22 VerbForms: ● TenseRecognition ● TenseFormation ● IrregularVerbs ● TheFutureTense ● TheUse ● PassiveVoice ● ReviewExercises WorkplaceCommunicationSkills: ● ProblemSolvingandConflictManagement ● DealingwithNegativelyChargedMessages ● PassiveAggressiveness In HouseCorrespondence: ● InterofficeMemoor E Mail ● Minutes ● Discussion Questions ● Practice Discussion Question 1: In your opinion, what is the best way to resolve workplace conflict? Discussion Question 2: Is email etiquette important to you? Please explain W e e k 6 Session 11&12 10/3/22 WorkplaceCommunicationSkills: ● Listening ● Nonverbals ● ClarityandConcision ● Empathy ● Open Mindedness ● Respect Discussion Question 1: Describe the nature of business ethics. Provide examples Discussion Question 2: How can we improve workplace communication? W e e k 7 Session 13&14 10/10/222 TimeManagement ● Howdoyoumanageyourtime? Discussion Question 1: What are three key components to time management? Discussion Question 2: Why is it important to have good time management and pay attention to details? 8 Session 15&16 10/17/22 FinalProjectPresentations Discussion Question Providea3 2 1 Reflection Revised:08//2022 Created&Approvedby:AcademicTeam ESL 070 08/2022 10