Rajiv Bhattacharya
Dedicated Freight Corridors: A thing to watch out for
This period has taught us many things. We have learned the benefit of staying leaner. I am sure newer technologies and services will emerge across various activities to make functions more efficient and agile. There will also be a huge shift to online and e-commerce platforms which will change the logistics landscape, explains Rajiv Bhattacharya, COO, V-Xpress (a division of V-Trans India), in an exclusive conversation with Ajeet Kumar. The sector expert also talks about how to envision and create successful outcomes in a complex environment, which needs significant changes and introduction of efficient policies.
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ost-lockdown, how long would you estimate it would take for the industry to get back to business as usual? What will be the growth drivers? As of June, we are almost 70 per cent back to normal. We expect that by July, we should be back to pre-COVID levels provided no further lockdown happens in large pockets and the situation of COVID doesn't go out of control with rising cases. How has your organisation been providing customer experience during the lockdown? Providing service quality in these times is challenging due to the shortage of labourers and drivers. Most of the longhaul routes are still being operated by a single driver. This adds to longer transit time. Many customers are still non-operational due to which our hubs and delivery branches are getting clogged. Also, the alternate-day opening in many parts of the country adds to the challenge. However, we have been able to continue to support our customers to ensure the best possible services in these hard times. 46 |
July 2020
