A Service Department Filled With Kindness, Respect, and Personal Attention

Tonya Shultz has been a customer of the Classic Chevrolet Sugar Land service department for more than 15 years. She says, “They have always gone above and beyond to treat us like family. Eleven years ago, I was diagnosed with cancer. It was really challenging to go through treatment. But, life goes on…and I had to get my car serviced. As always, the service department team and David Alexander (Fixed Operations Director) recognized me, and they noted my physical changes. When they learned that I had cancer, they proceeded to go over the top to help me. I had three kids under five, and I needed to be separated from the general population. They cleaned the children’s area for me, and let me and my children have it to ourselves behind a closed door. The next time we came in for service, the children’s area was ready for us when we arrived. On the occasion that our car service took longer than a day, Classic Chevy got a loaner car ready for me and moved all my things from my car to the loaner for me. I was in a vulnerable state, and they treated me with such kindness. They were so careful around me and my kids.”

Ten years ago, Tonya’s daughter Ainsley attended Cookie University with the Girl Scouts. She was nervous and wanted to practice her spiel before going out to sell. Tonya says, “I suggested to Ainsley that we ask Mr. David if he would listen to her cookie pitch. Back then, there was a cookie called Thanks-A-Lot. In her cute, little girl voice, Ainsley told David the Thanks-A-Lot cookie would be a great gift to give to customers to say, ‘Thanks a lot!’ David and Classic Chevy Sugar Land have supported Ainsley and Troop 28248 every year since. This year, Ainsley drove the cookies to the dealership herself!”

Classic Chevrolet Sugar Land 13115 Southwest Freeway, Sugar Land, TX 77478 281-491-9000 www.classicchevysugarland.com

Classic Chevy Sugar Land and Classic Chevy HWY 6 are locally owned by Tiffany and Jeff Sebastian. “I 100% recommend the service department at Classic Chevy,” says Tonya. “They serve their customers with respect and personal attention. Our service provider Sanchez listens to my concerns, and he repeats them back to me for confirmation. Melissa at the desk is always a joy to visit! A big shout out to Melissa in the service department too! One of the things I love is how Classic keeps up with the maintenance needed and the proper timeline for work to be completed. Before a road trip, I always have Classic Chevy take a look at my car to ensure it’s road ready. People say it’s ‘scary’ to go to a dealer because they have a reputation for up-charging. I’ve never had that happen at Classic Chevy Sugar Land. I fully trust they are providing the best service for my family.”

Classic Chevrolet HWY 6 8100 HWY 6 South, Houston, TX 77083 281-201-1040 www.classicchevyhwy6.com