Maslow Company Profile by UPRO Design

C O R P O R AT E P R O F I L E

YOUR PARTNER IN DEVELOPING BUSINESS & PEOPLE

“Inventories can be managed but people must be led.” Henry Ford

Maslow Trainers & Consultants Sdn. Bhd. We are an Advisory, Consultancy & Training (A.C.T) Company with extensive experience in developing and implementing concepts of business excellence for multitude of industries. It was initiated in 1998 by a group of experienced professionals from various countries, ranging from Malaysian, Japanese, Middle eastern and European seeking to promote excellence in Organizational Performance and HR Development. Maslow is proud to have been part of the success of many organizations and its business growth. At Maslow Trainers & Consultants, we don’t just do the job we do it right. And perhaps it is this obsession of doing things right, along with attention to details that bring customers back to us. We have been delivering quality to our customers and have a proven track record of more than a decade. Our Clients are among the who’s who of Global Businesses. We take great pride in our collaborations and partnerships building lifelong relationships that are mutually beneficial.

Advisory Consultancy Training

The journey of Maslow in the last decade

2014 2013 2012 2011 2010 2009 2008 2007

“High expectations are the key to everything.” Sam Walton

2006 1998

Office in Bangladesh Establishment of Maslow International Business Unit Awarded HR Excellence Award Awarded SME Recognition Award [SMERA] Awarded SME 100 Award Sponsored RM 200K for CSR project in affiliation with STAR newspaper Maslow KL Office Opening Being featured at STAR Newspaper as fast moving SME Affiliation with AIESEC, the world's premiere student-run international organization Being appointed as Petronas official training provider Establishment of Maslow Excellent Learning Centre (MELC) and Maslow House Listed among top 100 training companies in Asia by TrainingIndustry.com Affiliation with CIDB and MEF Being appointed as official Marketing Associate & IPD-OUM’s approved Learning Centre of OPEN UNIVERSITY Upgrade of PSMB Class - B to A category Introduction of Ho Ren So DVD and HR TOUCH concept Penetration of Consultancy Business into Japan Market Office in Tokyo and Signing MOU with HIRAYAMA Corporation for TPS Project Being appointed as Telekom(TM) Malaysia official training provider Afflition with UKAP, UK as an approved Learning centre for Malaysian Managers Appointed as Quality Management Consultant by MPC Upgarde of PSMB Class - C to B category Being appointed as Post Malaysia official training provider Penetration into Middle East Market , office in Dubai Awarded by PSMB as HRDF training provider Formation of Maslow Consultancy Division Formation of Maslow Training Center

SMERA Award SME Rising Star Award 2013

2011

2012

2013

2010

Awards

2009

2008

3 Years Past

2006 to

Extension

Affiliation

SME 100 Fast Moving Companies 2013

Growth

SME 100 Award

Appointed

Formation 1998

2014

HR Excellence Award Human Resources Excellence Awards 2013

Recession Business Success

Requires Proper Strategic Thinking Dr. Siraj Khan - Managing Director

Oﬃcial Partners Company Vision

To be a leading Advisory, Consultancy and Training (ACT) Company, in Malaysia as well as South East Asia (SEA) Region.

Company Mission To Provide Professional and Exceptional Services in the Area of Advisory, Consultancy & Training (ACT). To be a Knowledge Based Organization Driven to Explore New Frontiers. To be an Organization Devoted to Quality Oriented Mindset, which is Stringently Practiced to Provide Quality Work at All Times. Continuously Seeking New Knowledge & Skills and Sharing It with Customers in a Timely and Systematic Approach. Sharing of Wealth with Employees, Associates and Shareholders. PEMBANGUNAN SUMBER MANUSIA BERHAD

Company Key Values Integrity

Focused

Speedy Action

Diligent Execution

MASLOWʼs 10 DNA 1. Respect Each Other

5. Team Synergy

2. Trust Each Other

6. Foresight Thinking

3. Lead by Example 4. Self Veriﬁcation

J A PA N

9. Practice HORENSO Culture 10. Cultivate Togetherness

7. Professionalism at all times

8. Continuous Learning Culture

MALASIA PRODUCTIVITY CORPORATION

UNITED KINGDOM ASSOCIATION OF PROFESSIONALS

ndustry ingI .co ain 2011

Top Training Companies

PSMB ATP0930

REG. NO: CR0121

MOF: 357-02056605

t s o u rc i n g

2007

Endorsements

“Your time is limited, so donʼt waste it living someone elseʼs life.” Steve Jobs

Message from CEO

Advisory Solutions

“To lead people, walk behind them.” Lao Tzu

Advisory

About Us With over 20 foreign direct investment portfolio under its belt, Advisory division was established in 1998 to provide multitude of services in the area of corporate advisory, business/ tactical consultancy and government related solutions. Up to date, we have successfully provided advisory and consultancy services to manufacturing, hospitality, FMCG and banking sector with prominent involvement of Foreign Direct Investment from various countries, including world class players like Japan and USA. The main scope of this division revolves around business set-up and post investment activities. Throughout the decade, we have strived to provide solutions to our clients to ensure business goals and perspectives are smoothly achieved while the developments of people are also prioritized in order to elevate the business outlook to greater heights. Maslow’s advisory division, your one-stop solution for new Investment and Re-investment programs.

HR Solution 1. Talent Search 2. Manpower Management

Market Research & Development

Financial Structure, Taxation & Tranfers Pricing

Business Licenses

Design Business Manual

ONE STOP SOLUTION FOR YOUR NEW & EXISTING BUSINESS STRATEGY IN MALAYSIA

Expatriate Positions

Services Sector

Land Search

IPC, RDC, WRT STATUS

Manufacturing Sector

Investment Incentives

Govt. Certiﬁcation License & Permits

Trading Sector

Our Network We have a strong presence and network with various government agencies such as Federal and State Authorities.

Immigration Department Malaysia

Companies Commission Of Malaysia

Ministry of Human Resources

Ministry Of Finance

Majlis Bandaraya Shah Alam

Jabatan Bomba & Penyelamat Malaysia

Lembaga Hasil Dalam Negeri Malaysia

Jabatan Keselamatan & Kesihatan Pekerjaan

Pejabat Tanah & Galian Selangor

Malaysian Investment Development Authority

Majlis Perbandaran Seremban

Pejabat Tanah & Galian Negeri Selangor

Kementerian Perdagangan Dalam Negeri Koperasi Dan Kepenggunaan

Ministry of Home Affairs

Consultancy Solutions

“All our dreams can come true if we have the courage to pursue them.” Walt Disney

Consultancy

About Us MASLOW is a leader in the field of providing in-company consultancy services for the last decade. We pride ourselves on our ability to analyze, design, plan, deliver and execute high quality consultancy projects, backed by strong support services not often found with most independent consultants. We recognize that success in any consultancy projects means obtaining long-term results that will be reflected in improved performance, productivity & profitability. MASLOW has developed its consulting strategies and resources to help its clients; achieve their objectives in the best possible way. Every client is different and it is crucial to research clients’ needs before any design and development.

Our Strengths: • Principal Credibility • Research Analysis • Quality Consultants • Result -Focused Strategies • Range of Consultancy Scope • Reliability And Quality

Our Strategic Business Solutions are categorized into 3 main categories :

Business Solutions

Strategic

Your Success our Commitment

Best Human Practices Best Leadership Practices Best Operational Practices

We undertake consulting assignments with specific objectives and measurements that result in direct contribution to our clients' corporate performance and profitability. We will enter into collaborative relationship with our clients whereby the responsibility is shared and our blended knowledge transferred to our clients in a change agent relationship. Relationship and knowledge sharing building will be the core value of our success.

BEST HUMAN PRACTICES Human Resource is one of the least understood, measured and analyzed investments. Human Resource = Employees’ Knowledge + Skills + Experience + Initiative Human capital has economic value to firms - it directly impacts upon organizational productivity and profitability. Currently, many companies recognize the growing importance of their human resources, but few are conceptualizing them in Strategic terms—in ways to gain a competitive advantage. As a result, many companies forego the opportunity to seize competitive advantage through human resource practice initiatives. The end results of these initiates have significant implications for both corporate strategy and human resource management.

HR as Strategic Partner In today’s organizations, to guarantee their viability and ability to contribute, HR managers need to think of themselves as strategic partners. In this role, the HR person contributes to the development of and the accomplishment of the organization-wide business plan and objectives. This strategic partnership impacts HR services such as the design of work positions; hiring; reward, recognition and strategic pay; performance development and appraisal systems; career and succession planning; and employee development. When HR professionals are aligned with the business, the personnel component of the organization is thought about as a strategic contributor to business success. Maslow’s BHP empowers its clients to adapt and meet the challenges in this dynamic environment where only change is constant. With our solutions you will be able to align the Human resource with the strategic goals and objectives at your organization.

The Changing Human Resources

Role

changing to fit the needs The role of the HR professional is organizations. They are of today's modern, fast changing within the organization developing systems and processes of the business. So, what s need gic strate the ess addr that s is now the process of was once the task of hiring employee talented employees ible poss best the of g hirin d team-base e from employee rang that ods meth via ited who are recru loyees are also emp e Thes ing. sourc a medi l referrals to socia is quite a This re. cultu any's comp congruent with the e. evolv to nues conti that one different journey,

OPERATIONAL HR CONSULTATION Human Resource & Industrial Relations Consultancy Looking for the right Operational Human Resource and Industrial Relations Solution that suits the needs of your fast paced organization? Your search ends at MASLOW! A ONE STOP SOLUTION CENTER with the ability to provide an independent or interim professional consultancy ranging from enhancing HR policies, HR audit to managing retrenchment and even union issues. We are committed to serve you better with our team of subject matter experts who has been in the industry for over 20 years. Let us assist you in taking your business to the next level The HR+IR services offered by MASLOW are designed to cater various sizes of organization from all industrial verticals and working cultures. With our wide experience in people management and industrial development, we always practice diligence and precision in fulfilling your needs.

Operational Human Resource Solution Review & Enhance HR Policy & Procedures Company’s Rules & Regulation HR Audit Design & Develop Company Handbook Performance Management o Concept o Report o Best Practices Human Resource Development o Promotion Exercise & o Career advancement policies o Training Administration Employee Profiling Job Analysis Compensation And Benefits o Salary Administration/Restructuring o Managing Annual Increment o Monetary or Non-Monetary Benefits

Industrial Relations Issue (IR)

Developing & Enforcing Disciplinary Policy & Procedure Conduct & Coach Domestic Inquiry Handling Dismissal Case Conciliation Meetings Setting up Joint Consultative Council Collective Agreement Collective Bargaining Techniques Union Issues Managing Lay-off, VSS & Retrenchment

STRATEGIC TALENT MANAGEMENT Any talent manager, CEO or board member will attest to the fact that building critical Talent Pipeline is one of the main challenges facing corporations today and that the cost of suboptimal hiring practices and decisions are exorbitant and growing.

Our Strategic Talent Management Suite allows you to achieve the 5 Rights essential for any organization:

Why do companies need to make this investment? The equation is quite simple: Successful Talent Pipeline leads eventually to successful hiring The right person is in the right place at the right time Enhanced employee productivity Direct impact on Organizational Profitability Maslow provides blended talent management strategies which acts as the key to inciting your workforce to greatness and to align your talent management with company strategy, define consistent leadership criteria across all functional areas, and identify specific competencies (analytical, technical, education, experience) to cultivate for continuing growth.

With Our Solutions You Can ALIGNS INDIVIDUAL GOALS WITH CORPORATE STRATEGY CREATE HIGHLY-SKILLED INTERNAL TALENT POOLS BREAK DOWN INFORMATION SILOS AND DEVELOP COLLABORATION CREATE A PAY-FOR-PERFORMANCE CULTURE REALIZE ROI ON TOP TALENT REDUCE EMPLOYEE TURNOVER

Performance Managemnt Reward Management

Competency Management

Optimal Workforce

‘AT MASLOW, WE PARTNER WITH YOU TO CREATE TALENT FROM ZERO TO HERO’

Organization coaching & Leadership Enhancement

Talent Acquisition & Retention Organization Learning & Development

PERFORMANCE MANAGEMENT & IMPROVEMENT Our Performance Management Suite will help you to: Clearly define performance targets / goals across the key aspects of service delivery, including management of resources (personnel, infrastructure), customer service and financial viability Visualize a comprehensive picture of the organization’s progress towards achieving its performance targets / goals Provide an early indication of emerging issues / cost pressures that may require remedial action Indicate where there is potential to improve the cost effectiveness of services through comparison with other organizations

COMPETENCY MANAGEMENT Do you know what skills and competencies are required in your organization to support your company's future strategy? Do you know what skills and competencies exist in your organization? And will these support your company's future strategy?

We Provide Competency based Assessment Competency Alignment Competency Framework Development Why Maslow? • Competency-based assessment process. • Flexible and dynamic capabilities. • Industry-speciﬁc SMEs & Assessment tools

Maslow’s Competency based approach helps you to identify the competencies required by your company to sustain a consistent growth and secure future. We help you develop people with these skills, qualifications, knowledge and personal qualities. You can also plan their development and education with your organization’s goals in mind.

ORGANIZATION LEARNING & DEVELOPMENT Maslow’s Organization Learning & Development team specializes in corporate psychology and organizational health. Our experts are skilled in developing customized strategies for improving organizational performance, and adapting to challenges and issues specific to the workplace of your organization.

Our mission is to educate, equip, and inspire Leaders and Managers to improve their performance and achieve results.

Maslow offers a full range of organization development services from customized programs focused on developing specific skills to organization-wide change initiatives, including:

We begin with assessment. “Where are you? What are your strengths, challenges, and opportunities?” Next we ask, “Where would you like to go?” or “What would you like to accomplish?” Once our client’s aim is clear, we help them align their activities, performance, and behavior to reach their goal. Next we help them develop and implement an action plan and provide accountability or follow-up. Finally, we help them celebrate their achievements. We guide them toward their desired outcomes and results!

Organizational and Team Assessment Workforce and Succession Planning Team Building Conflict Resolution and Mediation Career and Life Planning Training Need Analysis Our Subject Matter Expert have worked with a variety of clients from private and goverment sector in all industrial verticals. With such an extensive experience in serving in multiple industries Maslow has the right expertise your organization needs.

EXECUTIVE COACHING & LEADERSHIP DEVELOPMENT

Our approach is simple. “Assess. Aim. Align. Account. Achieve.”

Structure rather than balance

Leadership

Failure to visualize & Create

Interpersonal

Command

Effectiveness

Efficiency

Control

Conceptual OverSupervision

Management

Efficiency Overrrides Effectiveness

TALENT ACQUISITION & RETENTION Become "proactive" versus "reactive". Fill your critical talent management needs and address company and industry changes promptly; Improve your recruiting process by placing the right filters to pull in only high-quality candidates holding uniquely valued company or industry competencies. Maslow helps you to “look around the corners” and identify the talent segments that will be crucial to your organization’s future. We install unconventional, aggressive methods of sourcing, branding, and screening to surgically target and hire that talent. We help you to find the right talent for your organization.

While all four processes have their place, they are not implemented separately, but rather in concert. The four pillars need to be in harmony with each other. As the diagram below show, when one or more of them is too strong, the organization falls out of balance.

REWARD MANAGEMENT Maslow believes in a well-designed reward philosophy that supports the organization’s strategic plan and initiatives, business goals, competitive outlook, operating objectives, and compensation strategies. As such, our reward philosophy seeks to: Identify how the pay programs and strategies support the organization’s business strategy, competitive outlook, operating objectives and human capital needs. Attract people to join the organization. Motivate employees to perform at the best of their competencies, abilities and skill sets.

Retain key talent and reward high-performing employees. Define the competitive market position of the organization in relation to base pay, variable compensation and benefits opportunities. Define how the organization plans to pay and reward competitively, based on business conditions, competition and ability to pay.

A reward program that is too generous can erode the bottom line. Being under market will prevent you from having the talent necessary to grow and sustain your business. Every rewarding strategy that Maslow develops is designed to match the client's business objectives and industry. We understand how organizations change and facilitate that change with strategies that smooth the transition from where you are to where you want to be.

BEST OPERATIONAL PRACTICES Maslow BOP provides valuable advice for its clients to reduce their overall operating costs, increase operational efficiency, and achieve operational excellence. Maslow’s operational solution can help your organization achieve its business goals, improve overall business operations, and proactively respond to technical and business transformation requirements. Maslow offers its clients accurate solutions to address their daily business needs on: Increased revenue: systematically improve operations' management efficiency, effectively support their objectives of operation management, and reach attainable growth targets, by improving their processes and reducing their operating costs. Enhanced user experience: improve customer interfacing activities, such as distribution channels and customer care activities. Improved operational efficiency: Efficiency is one of the key topics involved in operational consulting. Maslow's proven practices and years of experience in this field has earned itself a reputation among industry insiders that when a client selects Maslow to help boost their business operations, they are bound to see significant profit earnings.

BUSINESS PROCESS RE-ENGINEERING With Business Process Reengineering Maslow involves itself in redesigning of core business processes to achieve dramatic improvements in productivity, cycle times and quality. Maslow starts off with a blank sheet of paper and rethinks the existing processes of clients to deliver more value to their customer. Through Business Process Reengineering, You can: • Reduce costs and cycle time. • Improve quality. • Refocusing company values on customer needs • Redesigning core processes to enable improvements • Reorganizing a business into cross-functional teams with end-to-end responsibility for a process • Rethinking basic organizational and people issues • Improving business processes across the organization

TOTAL OPERATION SOLUTION (TOS 2020) TOS 2020, a new revolution in Operating solution, incorporates a wide range of consultancy services focusing your organization’s productivity and efficiency while reducing the cost to achieve maximum profitability. At MASLOW we have always believed in providing a comprehensive set of consultation which is carefully designed and implemented by our professionals to cater various sectors of Operating organizations through our winning formula of 4P- Product, Process, People and Performance. By integrating the formula of 4P, we believe that your organization will gain the key competitive advantage to strive and excel in this ever growing world of industrialization.

Our TOS 2020 Solutions: Yield & Eﬃciency Improvements

Conduct Management Audit on the Entire Business Process. Compile And Recommend Thorough Comprehensive Improvement Reports On Job Training For All Level Of Management Staffs

Six Sigma Strategy

Green Belt And Black Belt Training Process assessment Six Sigma For Top Management

CERTIFICATION OF MANAGEMENT SYSTEM (CMS) MASLOW’s Certification of Management System incorporates a wide range of consultancy services focusing on quality and environment management system to increase your organization’s productivity and efficiency while reducing the cost to achieve maximum profitability.

Operation Management

Design Monthly A4 & A3 Management Report Design Quarterly Performance Reports Linkage Performance to Key Performance Indexes (KPI)

Strategic Management

Building Company Vision And Mission Design And Develop Company Road Map Design A Workable Business Plan Revamp Business Process Management System

Quality Management System (QMS)

ISO 9001:2008 Design & Build Good Manufacturing Practice (GMP) OHSAS 18001 ISO 18001 And ISO 14001 Integration TS 16949/VDA 6.3 Hazard Analysis And Critical Control Points

Lean Management

Lean Management Tools And Methodology

Project Management

Leading A Project Team Managing A Successful Project

Quality Management

Conduct Process Audit based on VDA 6.3 Standard Deploying Best Quality Assurance System

Environment Management System (EMS)

ISO 14001 Department Of Environment (DOE) Related Issues Chemical Hazard Risk Assessment (CHRA) Occupational Safety And Health Act (OSHA) Noise Monitoring

BEST LEADERSHIP PRACTICES DESIGN & DEVELOP STRATEGIC DIRECTION

Maslow provides strategic direction through designing & developing: 1) Vision, Mission 2) Strategic Objectives 3) Core Values 4) Critical Success Factors 5) 3 or 5 years roadmap

Organizations usually define a Strategic Direction that can be seen as the organization's roadmap. With the strategic direction the organization knows which its objectives are, how will they be accomplished, what resources are required and creates a general scheme of how the organization must work.

Product

Organizations have to define a clear strategic direction that takes into account a 360° Vision where every single area has a saying: top management, marketing, sales, financial, human resources, logistics and all other area. Performance

Profit

Process

People

With Primary focus on 4 P + 1 P, Maslow Leads its clients to their desired goals.

Administering

CHANGE MANAGEMENT Maslow’s change management solution range from consultation to conducting comprehensive organization-wide assessments, including designing, administering, analyzing, reporting, and providing best practice recommendations to implement changes. Maslow carefully considers the realities of each client’s infrastructure, organizational support, timeframe, and budget, in crafting a solution. Maslow’s experts provide the following services:

Rep

ing

orti

lyz Ana

Des

• Creating systems and interventions tailored to meet employee and customer needs in a changing environment • Providing leadership training and coaching to support change • Conducting change readiness assessments and training to ease change impact

• Developing communication plans • Assessing the impact of change • Developing a resilient staff • Empowering organizations by building internal change management capabilities

atio

ult ons

igni

Conducting

• Conducting team building sessions to build and maintain positive and productive relationships

CONSULTANCY DIVISION TRACK RECORD IN THE LAST DECADE ORGANIZATION CULTURE DIAGNOSIS & DEVELOPMENT An unhealthy work place culture leads to low productivity, increased absenteeism and low morale. If left untreated tension between individual employees and groups inside of your organization has the potential to cause significant damage, even negligent lawsuits. Our real-time mapping tools identify and monitor hot-spots before they have the chance to cause significant harm. Our tool doesn’t act just as a Fault finder; we can track and measure the success of introduced programs and the impact they are having on your business. Diagnostic tools can be tailored to accurately identify trouble spots or map the success of management strategies.

Why you need Culture Diagnosis? Enhance the existing operations of a business by doing more with less. Early warning system to fix small problems before they become big ones A quick, accurate and anonymous way to continuously monitor your business Enables effective and meaningful conversations about difficult topics Provides a map for continued success.

Long Term Projects Client Base Since 2006

3 Clients 153 man-hrs

84 Clients 3257 man-hrs

2006

2014

Short Term Projects Completed Since 2006

1 Project

456 Projects

2006

2014

HRTOUCH

“Formal education will make you a living self-education will make you a fortune.” Jim Rohn

TOUCH

What is HR Touch? HR TOUCH is a web based portal designed to provide fast and comprehensive solutions related to HR and IR best practices. HR TOUCH is engineered by a group of professional practitioners from the HR and IR industry with over 30 years of experience. HR TOUCH is an information, resources and education portal that provides comprehensive HR/IR modules, case studies, unlimited downloads and latest news pertaining to the HR industry. HR TOUCH is an interactive portal that provides 8/5 e-consultancy services and networking platform, first of its kind in Malaysia.

Why do you need HR Touch? We live in a litigious society. Protecting yourself, your business and your employees with correct and up-to-date Human Resource policies and practices is critical to minimizing risk and maximizing productivity. With an easy-to-use HR Solution Portal, you can save both time and money by accessing a comprehensive suite of online HR tools, solutions and guidance to help avoid problems, costly hiring mistakes, and even litigation.

Who can use HR Touch?

Any size of business owners. Even if you have only one employee - you are subject to a range of employment and labor laws. Knowing and maintaining compliance with all aspects of HR law is difficult at best which is why a Web-based HR solution can be a valuable, convenient and cost-effective asset. By being proactive about HR issues, you can avoid many common pitfalls and legal problems.

The Beneﬁts of HR Touch 1. Protect yourself, your business and your employees with correct and up-to-date Human Resource and Industrial Relations policies and practices while minimizing risk and maximizing productivity.

The Core Features CORE

7 comprehensive HRM modules to give you a crash course on the important information and best practices on common HR and IR issues in Malaysia.

Access to current IR compliance information and case studies.

Up to date information regarding HR news, trends, legal updates and changes.

2 . Improve your knowledge by: a. Having access to updated HR Modules b. Having access to important HR and IR case studies c. Having access to latest news and crucial information on HR and IR. 3 . Save your time and increase productivity by: a. Having direct access to Industry Standard Forms, Sample Documents and Checklist b. Clarifying your doubts immediately with our E- consultants, providing professional and knowledgeable assistance 8 hours/5 days. 4 . Save your money by: a. Avoiding costly hiring ,termination and other procedural mistakes b. Avoiding common pitfalls and legal matters c. Having a pro-active and highly effective HR department

HR fo

HR fo rm s rm s

Hundreds of template HR forms and checklists to support routine HR obligations and functions

Professional networking medium to connect all practitioners under one common platform.

Latest business information and insights on FDI and DDI activities.

E- consultancy services, providing 8 hours/ 5 days support on routine enquiries.

Training Solutions

“You are a masterpiece and it canʼt ever be mass produced, Be the best version of yourself-not someone else” Dr. Reza Abraham Executive Director

SOFT SKILLS Training Solutions About Us MASLOW is a leader in the field of providing training programs for the last decade. We pride ourselves on our ability to design and deliver high quality training programs, backed by strong support services and dynamic inter-support between business consulting and training division. We recognize that success in any training program means obtaining long-term results that will be reflected in improved performance, productivity & profitability. Maslow has developed its training strategies and resources to help its clients; achieve their objectives in the best possible way. Every client is different and it is crucial to identify client’s needs before any design and development.

Our Strengths: • Principal Credibility • Research Analysis • Quality Consultants • Result -Focused Strategies • Range of Training Scope • Reliability And Quality

LEADERSHIP DEVELOPMENT PROGRAMS 1. Drive Altitude 2. Lead The Team Through People (LTTTP) 3. Charting Company Direction: Corporate Planning and Strategic Management 4. Communication for Leaders (NLP) 5. Developing Business Acumen Skills 6. Drive Altitude -through- Change and Transition Management 7. Enhancing Managerial Performance 8. Facilities Management 9. Grown-up Leadership 10. Knowledge Management & Knowledge Transfer 11. Leadership Pipeline 12. Leadership, Trust and Teambuilding Essentials 13. People Management and Development 14. Performance Management 15. Performance Measurement: Key Performance Indicators (KPIs) 16. Practical Coaching for managers 17. Problem Solving and Decision Making 18. Strategic Thinking 19. Talent Management 20. The Power of Creative Leadership 21. Transformational Leadership 22. 360® Leadership

MANAGERIAL AND EXECUTIVE DEVELOPMENT PROGRAMS 1. Benchmarking for Competitive Advantage 2. Coaching and Mentoring Skills 3. Effective Negotiation Skills Using NLP 4. Effective Time Management 5. Emotional Intelligence at Work 6. Enhancing Your Creative Thinking and Problem Solving Skills 7. Essential Management Skills 8. Executive Development Program 9. Managerial Development Program 10. Risk Management

SUPERVISORY DEVELOPMENT PROGRAMS 1. Effective Supervisory Management Skills (Supervising for Excellence) 2. Effective Delegation for Supervisors 3. Motivating Executives for Higher Productivity 4. Improving Teamworks among Supervisors and Team 5. Seven Leadership Skills of Highly Effective Supervisors 6. Supervisory Time Management

COMMUNICATION AND HUMAN RELATIONS TRAINING PROGRAMS 1. Ho-Ren-So (Mastering the secrets of organization communication system) 2. Ho-Ren-So 2 (Mastering The Art Of Connecting and Influencing Others) 3. The Law of Attraction 4. Business Communication 5. Business Etiquette: Gaining the Extra Edge 6. Business Report Writing 7. Dare to Speak 8. Effective Business Writing 9. Effective Communication Skills at the Workplace 10. Handling Difficult Customers 11. Interpersonal Skills and Positive Working Attitude 12. Managing Conventional Records and Files Effectively 13. Public Speaking & Presentation Skill (Steve Jobs Model) 14. Sound Right, Speak Right! 15. Successful Business Presentations 16. Telephone Techniques & Courtesies 17. The Minutes Taker

SOFT SKILLS 32

CUSTOMER SERVICE PROGRAMS 1. Customer Care Program for Front Line Staff 2. Customer Relationship Management(CRM) 3. Customer Service Excellence 4. Hospitality 5. Impressive Customer Service Skills

NEURO LINGUISTICS PROGRAMMING 1. Introduction to NLP 2. NLP for Managers 3. NLP for Sales Team 4. NLP for Purchasing Team 5. NLP for HR team (Interviewing Techniques) 6. NLP for Safety Team (Incident Investigation)

EVENT MANAGEMENT PROGRAMS

1. Family Day 2.Inbound Activities (Mind Games Managerial Games & Motivational Workshop, adventure & action learning approaches) 3.Management retreat 4.Outbound Activities (Qi Gong Exercise, Tele match, Treasure Hunt, Jungle Tracking Flying Fox, Repelling, Kayaking Obstacle & Water Rafting)

SALES AND MARKETING PROGRAMS 1. Cost Effective Marketing Techniques 2. How to Draft a Marketing Plan 3. Key Account Management 4. Leading Your Sales Team for Success 5. Negotiation to Win Sales 6. Personal Selling Workshop 7. Quantum Selling and Influencing Skills 8. Sales and Marketing Eagle 9. Sales Eagle 10. Sales Management- Getting the Most from Sales Team 11. Sales Motivation 12. Selling in Tough Times 13. Social Media Marketing for corporate SMEs 14. Social Media Marketing for employee engagement 15. Target Achieving Business-to-Business Marketing Planning 16. Tele-marketing Techniques 17. The Art of Selling: Marketing & Sales Management 18. The Dynamics of Distributor Management

SOFT SKILLS

LANGUAGE PROGRAMS 1. Bahasa Malaysia for Expatriates 2. Basic English for non- English Speaking Expatriates 3. English Language for Business Communication 4. Essential Easy English for Supervisors and Workers 5. Japanese Course 6. Mandarin Course 7. Speak Right! – English Pronunciation Program 8. The English Express I – Basic English Program 9. The English Express II – Intermediate English Program 10. The English Express III – Advanced English Program

FINANCIAL MANAGEMENT PROGRAMS 1. Business Acumen 2. Finance For Non- Finance Executives 3. Finance for Non-Financial Managers 4. Financial Management for Decision makers 5. How to Prepare and Maintain Full Set of Accounts 6. Internal Cost Control 7. International Business Management 8. Interpretation of Financial Statements for Non-Finance Managers 9. Management Accounting for Non- Financial Managers 10. Principles of Deferred Taxation 11. Skill Enhancement of Accounting staff

HUMAN RESOURCE DEVELOPMENT AND INDUSTRIAL RELATIONS PROGRAMS 1. Domestic Enquiry Procedures 2. Effective Disciplinary Management – Grievance Handling, Misconduct and Domestic Inquiry 3. Effective Interviewing Skills 4. Effective Performance Appraisal towards Excellence 5. Employment Act 1955 6. Local Labor Legislation 7. Managing Absenteeism at the Workplace 8. Managing Dismissal Due to Sexual Harassment 9. Manpower Planning, Recruitment and Selection 10. Personnel Management 11. Practical Aspects of Human Resource Management 12. Sexual Harassment at Workplace 13. The Legal and Practical Aspects of Drafting Employment Contracts, HR Letters and Documents 14. Understanding Application of Labor Law 15. Updates on Court Decisions Affecting Employment & Industrial Law Issues

PERSONAL & INTERPERSONAL SKILLS

MANAGING TRAINING AND TRAINER PROGRAMS

1. Be The Best Version 2. Business Etiquette 3. Changing Role & Responsibility of Support Staff 4. Developing Line Leader Skills 5. Effective Coaching & Counseling Techniques 6. Effective Human Interactive Skills 7. Effective Managerial Skills for Technical Supervisors 8. Effective Managers & Supervisors of the 21st Century 9. Effective Reports – Excellent Business 10. Effective Shop Floor Communication – Ensuring Better Efficiency 11. Employee Motivation for higher performance 12. Excellent Work Culture 13. Making Impact Presentations 14. Managing Difficult Employees 15. Managing Dynamic Workplace Secretary 16. Motivated Employees Dynamic Achievers 17. Non-Executive Development Program 18. Personal Empowerment & Motivation 19. Problem Solving and Decision Making 20. Record Keeping & Filling Techniques 21. The Next Step Program 22. 5S at Workplace 23. 8 Habits of Highly Effective People

1. Conducting Training Need Analysis (TNA) 2. Evaluating Training Effectiveness 3. How to be an Effective In- House Trainer 4. How to become a more Effective and Creative Trainer 5. Instructional Design and Development 6. Instructional Tools and Techniques 7. Train the Trainer(TTT) 8. Training Effectiveness Evaluation 9. Visual Instructional Design

TEAM BUILDING PROGRAMS 1. Team & Teamwork 2. Team Dynamic 3. Team Work Enhancement 4. U in A Team 5. Flow 6. Corporate Wellness

SOFT SKILLS

TECHNICAL SKILLS IT MANAGEMENT AND MULTIMEDIA PROGRAMS 1. Adobe and Multimedia (Adobe CS5 /Adobe CS4 2. Autodesk 3. Analyzing Financial Data with Microsoft Excel 4. AUTOCAD 2010 (Basic/Intermediate/Advanced) 5. Agile architecture - principles and tools 6. Automating and Managing Your Business Processes 7. BPM/ jBPM 8. Basic Linux, Red Hat 9. Cisco (CCNA / CCNP) 10. C & C ++ Programs, Java, PERL, Visual Basic 11. Comptia (CompTIA A+ / CompTIA Network+ / CompTIA Security+ /CompTIA Server+/..) 12. Computer & Application in Today Business 13. Data warehouse Design 14. Data Management with PivotTable 15. Empowering Self-Enabling Web Presence 16. Hibernate 17. Integrating Open Source into Your Business

18. Microsoft (Development Tools / Servers /Operating System / Database /..) 19. Microsoft (Development Tools / Servers / Operating System /Database Office Application) 20. Microsoft Excel Macro/VBA (Advanced) 21. Microsoft Office (Basic / Elementary / Advance) 22. Microsoft Power Point Presentation for Managers & Trainers 23. Microsoft Project (Basic/Intermediate) 24. MIS for Executives & Managers 25. Netbeans Swing development 26. Netbeans Swing development 27. OSGI 28. Open Source Technology (PHP Programming / MySQL / Apache / Linux) 29. Oracle (Database / Development Tools / Administration) 30. Reporting solution 31. Spring 32. Search Engine Optimization (SEO) 33. Web Development (CSS, PHP, etc) 34. 3ds Max

OPERATION MANAGEMENT AND LOGISTICS PROGRAMS

IMPORT & EXPORT MANAGEMENT PROGRAMS 1. Customs Procedures and Documentations 2. INCOTERMS (International Commission Terms) 3. INCOTERMS, Import and Export Fundamental Principles 4. Introduction to Trade & Document practices 5. Letters of Credit (LC) 6. Understanding Import & Export Procedures 7. Understanding International Trade Finance Facilities

TECHNICAL SKILLS

400

1. Cost Reduction Program 2. Costing in Logistics Management 3. Cycle Time Reduction for Higher Profits and Productivity 4. Defensive Driving Skill 5. Effective Negotiation Skills for Purchaser 6. Effective Purchasing Management 7. Effective Store & Warehouse Management 8. Inventory & Stores Management 9. J.I.T for Manufacturing 10. Logistics Management in Manufacturing 11. Malaysian Customs & Excise Procedures & Documentation 12. Material Planning & Control 13. Production Planning and Control 14. Purchasing & Supply Chain Management Skills 15. Purchasing Management 16. Shipping Container Operations – Errors, Omission, Penalties and Recovery 17. Shipping Insurance and Claims Management 18. Shop Floor Management 19. Supply Chain Management 20. Understanding The supply Chain Management 21. Vendor Management – Best Practices 22. Warehouse Management in the 21st Century

PRODUCT & QUALITY SYSTEMS MANAGEMENT PROGRAMS 1. A Transformation of People Skills & Potential – OJT 2. Advanced Product Quality Planning (APQP) 3. Bengkel Kualiti: 7 Alat QC dan Pelaksanaan QCC 4. Bengkel Produktiviti: Pelaksanaan 5S 5. Calibration System 6. Conducting Effective Management Review Meetings 7. Cost of Quality 8. Documenting for ISO 9000/ QS 9000 9. Failure Mode and Effect Analysis (FMEA) 10. Gauge Repeatability and Reproducibility (Measurement System Analysis) 11. ISO/TS 16949 QMS – Quality Management System for Automotive Industries 12. Internal Quality Audit 13. Introduction to Quality System Requirements QS 9000 14. Introduction to Six Sigma 15. ISO 14000 Identifying & Understanding Environmental Effects 16. ISO 9001 – QMS – Quality Management System Documentation 17. ISO 9001:2008 Pre Compliance Audit 18. ISO/TS 16949 QMS – Quality Management System for Automotive Industries 19. Kaizen Kanban 20. Lean Manufacturing for Optimum Production 21. Lean Office 22. Operator Skill Improvement 23. Personal Development in Quality assurance 24. Practical Training Q.C Tools & Techniques

25. Preparing for External Quality Audits 2nd & 3rd Party Audits 26. Problem Solving Using The Seven QC Tools 27. Project Management 28. Process Control: Measurement and Calibration 29. Productivity Workshop: 5S Implementation 30. Quality Workshop: 7 QC Tools and QCC Implementation 31. SPC Fundamentals 32. System Management Through Document Control 33. Teknik Kawalan Kualiti Untuk QC 34. Teknik-Teknik Peningkatan Produktiviti 35. The Magical 5S Implementation 36. Total Productive Maintenance 37. Total Quality Management 38. Toyota Production System 39. TQM appreciation and application in business Operation 40. Understanding ISO 9001: 2008 Series 41. Understanding the Concepts of Quality Assurance Systems 42. Value Stream Mapping 43. VDA 6.3 – Process Audit 44. Wastage Reduction & Productivity Improvement 45. 8 D – Root Cause Analysis

INDUSTRIAL SAFETY AND ENVIRONMENTAL MANAGEMENT PROGRAMS ENGINEERING AND MAINTENANCE PROGRAMS 1. Achieve Zero Defects Through Poka Yoke 2. Automation Elements and Machine Design 3. Basic Electricity and Troubleshoot Faulty ElectricalCircuit 4. Basic Programmable Logic Controller (PLC) 5. Earthing, Lightning and Surge Protection System 6. Electrical Safety Awareness 7. Energy Efficiency and Cost Saving Strategies 8. Equipment Efficiency Through Maintenance Management 9. Factory Automation 10. Industrial Robotics 11. Penyelenggaraan Asas Untuk Juruteknik 12. Penyelenggaraan Berjadual Terancang dan Ramalan 13. Project Management for Engineers and Technical Professionals 14. Robust Product and Process Design 15. Root Cause Failure Analysis for Maintenance 16. The Operation and Maintenance of Low Voltage Main Switchboard 17. Technical Troubleshooting and Decision Making for Maintenance 18. The Design, Construction, Operation and Maintenance of Pipeline Systems 19. Total Productive Maintenance (TPM) 20. Understanding and Implementing the Autonomous Implementation in TPM and 5S 21. Understanding Electrical Power Supply in Manufacturing Industries

1. Accident Prevention at Workplace 2. Chemical Hazard Risk Assessment (CHRA) 3. Chemical Safety Course 4. Electrical Safety Course 5. Emergency Preparedness & Response Training 6. Environmental Health & Safety 7. Environmental Quality Act 1974 & Its Regulations 8. ERT (Emergency Response Team) 9. Essential Occupational Health & Safety Practices 10. Hazard Communication Course 11. Hazardous & Toxic Waste Management 12. How to Develop an Effective Safety and Health Committee 13. Industrial Chemical – Handling, Storage & Disposal Method 14. Industrial Safety 15. Mengendali Bahan Kimia Dengan Selamat 16. Noise and Hearing Conservation 17. Occupational First Aid Skills and CPR 18. Occupational Safety & Health Aids 19. Occupational Safety and Health Audit 20. Personal Protective Equipment (PPE) 21. Physical Hazards 22. Safe Forklift Driving Skills 23. Safety & Accidents 24. Safety and Health at the Workplace 25. Safety Awareness 26. Safety Committee Orientation Course 27. Safety Crisis Management 28. Workplace Ergonomics

Oil & Gas Industry

INDUSTRY BASED TRAINING PROGRAMS

1. Basic Rigging & Slinging, Banksman 2. Lift Planner 3. Crane Operator and Forklift Course 4. Radiation Safety Awareness Course 5. Radiation Protection Officer Course 6. Course on Non-Destructive Testing 7. Course on Working Safety at Height 8. Chemical Hazard Risk Analysis (CHRA) 9. SOLAS 10. LSA

EDUCATION (Lecturer Development Series) HYGIENE & FOOD SAFETY 1. Documentation Control – Making It Work 2. Food Handling for plant operatives 3. Food Handling for Warehouse & Distribution Staff 4. Food Safety Assurance – Hygiene for Supervisors 5. Good Manufacturing Practices (GMP) 6. HACCP – A Food Safety Plan 7. HACCP & HALAL : A Total & Safety Requirement 8. Hygiene & Cleaning in Meat Plants 9. Microbiology in Food Processing 10. New Product Development 11. Product Recall 12. Quality Assurance for Small & Medium Food Plan 13. Specialized Cleaning for Hospitals

1. Formulation of Test Questions 2. Outcome Based Education 3. Curriculum and syllabus design 4. Effective teaching 5. Assessment of students 6. Educational Psychology 7. Learning styles and preferences 8. Classroom management

INSURANCE 1. Effective Negotiation Skills for Claims Settlement 2. Sales & Marketing Eagle for Insurance Agents

PROFESSIONAL CERTIFICATE & DIPLOMA PROGRAMS 1. Diploma in Executive Hotel Management 2. Diploma in Logistics & Supply Chain Management 3. Diploma in Supervisory Development Program 4. Professional Certificate in Business Process Management 5. Professional Certificate in Clerical Development 6. Professional Certificate in Hotel Management 7. Professional Certificate in Lean Manufacturing Management 8. Professional Certificate in Real estate and Property Management 9. Professional Certificate in Supervisory / Executive Management 10. Professional Certificate in Project Management

BANKING

1. Basic principles of Muamalat 2. Cash Financing Facilities 3. Comparison Islamic Banking vs. Conventional Banking 4. Components of Shariah 5. Concept of Gharar Riba 6. Islamic Mortgage Financing 7. Prohibitions in Islamic contracts 8. Sales & Marketing Eagle for Branch Managers 9. Shariah Terminologies, types of contracts 10.Trade Finance Facilities

RETAIL 1. Customer Relationship Management (CRM) for Retail 2. Retail Customer Service (Basic / Advance) 3. Retail Executive Development Program 4. The power of excellent negotiator (NLP) 5. World Class purchasing skills

INDUSTRY BASED TRAINING PROGRAMS

34 Days / 7 clients On 2000

Training Division Track Record in the last decade

934 Days / 378 Clients on 2014

5634 Days X 20

Training Conducted Since 1998

112,680

Malaysian Workforces

have been trained to date.

“Most people struggle with life balance simply because they haven't paid the price to decide what is really important to them.”

Stephen Covey

the journey through

Horenso

Real life experiences for creating a new working culture or behavior has proved, there should be begin with an action and transition slowly but consistently into habit and finally it will becomes culture. The inability to take action has prevented many from reaching their full potential. If you desire success and all the good things culture has to offer, you have to be a doer. Don't wait for the right time and the right condition. The right time is now and the right condition is the present. Only by doing you can develop the action to habit and subsequesntly into culture. Horenso – as an established Japanese Management Culture has proved to be the most powerfull working culture and systemin the whole world which has been introduced and implemented for the first time by the Japanese leaders in all around the world. Horenso is well-known for breaking the barriers, cultivatetrust and loyalty among organization’s team members, solve communication problems and create synergiess across culture and environment to sustain dynamics of unity, team work and mind collbarotion together with the sense of being proactive , innovative, creative and all the while think outside the box.

In Japanese language, “Horenso” means “Spinach”. In the same way that Spinach water is packed with nutrients to help hydrate your system and re-energize your body, "Horenso" is a great source of energy in the work place. In fact, it will not only “energize” the system but also it will “synergize” the entire organization.

What is in the DVD? The DVD contains inputs from various Japanese and Malaysian industry leaders, who share with you their experience and understanding of HORENSO. ‘The Journey Through Horenso' is designed as a training aid to be viewed by everyone in an organisation. Therefore, whether top or bottom, new or old, all employees can learn something from this DVD. It also contains 5 different languages in subtitles to promote understanding.

What is "Horenso"?

Beneﬁts of "Horenso"

It is common knowledge that miscommunication is a leading factor in many problems. All the way from forgetting to tell somebody some important information, or unknowingly giving conflicting reports, to misspelling a part number or failing to report even a small incident only to have it blow over and cause thousands in damage. All of these are caused by the lack of communication.

Horenso not only teaches those below you to report in a timely and effective manner, it also teaches you how to deal with these situations. After all, it might be you who is making it harder for employees to report, contact and consult. Horenso provides everyone in an organization with the tools to eliminate these issues. Imagine your work place devoid of such problems, and surely you can see your organisation moving onto the next level.

Horenso is a fundamental communication system which enhances both verbal and written communication. It aims at improving the communication level of each employee in your organisation and ultimately shaping your organisation to be efficient and successful.

Have you ever wondered what happened to the report that was supposed to be submitted today? Or have you ever felt frustrated because someone in the organisation wanted to keep a little mistake to himself or herself, and it got out of their hands? These are very common situations in the organisation.

Horenso teaches us how to eliminate these mistakes in your organisation. The 3 key values in Horenso, which are Hokoku, Renraku, & Sodan each guide and educate the user on how to report, contact, and consult with your superior, colleagues and also your subordinate. Horenso teaches you, to be team player rather then being an individual in an organisation.

300

Top 10 Ranked Soft Skills Training Programs 200

100

Horenso

500

U in A Team (Team Building)

400

Be The Best Version of You Cert. Managerial / Executive Development Program Cert. Supervisory Development Program Sales & Marketing Eagle Wow Factor

D a y s

Drive Altitude

364 295

300 200 100

Dare to Speak Financial Essential for Non Finnce Professionals

489

254

194

166 154 146 134

Top 10 Ranked Technical Skills Training Programs 112

120

Occupational Safety & Health Aids

114

Shop Floor Management Microsoft Office World Class Purchasing & Negotiation Skills Occupational First Aid Skills and CPR

D a y s

Total Productive Maintenance(TPM)

98 102

74 78

43 58

32 30

16 22

Kaizen Kanban Cost of Quality

Outcome Based Education

Our Clientele

IMAGNIA Group of Companies

Testimonials Our decision to use Maslow Trainers and Consultant proved beneficial. Maslow advised and trained our human capital over our initial business practices and this has contributed to a successful growth and improvement to our business operations. Thanks to Maslow Team

We were after an efficient and professional service oriented training and consultancy firm to work with and engaged Maslow Trainers and Consultants to firstly, improve our company business operation and secondly, develop our most vital asset, Human Capital. Thanks to Maslow Trainers and Consultants for all your hard work, follow-up, and excellent communication over the past few years.

Maslow Trainers and Consultants demonstrated a good understanding of our needs and developed effective solutions to expand our business within Asia. I want to thank Maslow for your efficient services and excellent communication; it has been a successful and very smooth process. Thank you for the quick turn around and excellent service you provided.

We have been incorporating with Maslow Trainers and Consultants fo a number of projects. We were very pleased with the services provided and found they were extremely knowledgeable. They worked efficiently and preempted a couple of potential problems and managed them well. They helped get our business up and running all the while for the past few years. On behalf of Hicom Yamaha Manufacturing Malaysia, I would like to formally express our thanks for the commitment and dedication given by Maslow Trainers and Consultants. I would be pleased and strongly recommend to others who are looking to improve their organization and development outcomes.

With Maslow, I have a very strong and reliable professional team to support ENKEI. The consultants proved to be knowledgeable in all aspects of business operation, and flexible to my business needs. The highly customized solutions, frequent updates and proper consultations have been unique and very beneficial. Their clients will most certainly benefit from their immense experience in dealing with matters relating to Human Capital.

By using globally accepted training and consultancy practices, Maslow has changed the face of approach to provide effective business solutions. Their focus is on areas that are critical for our operations. Their suggestions are proactive and give a lot of value addition to our company.

Clients Of The Year 2013 Training

Clients Of The Year 2013 Consultancy

NIPPON WIPER BLADE CO.,LTD

International Associates & Partners We are making the Maslow brand even more accessible to customers around the world. Our services are provided through our international associates and partners across Europe, the Middle East and Asia and we continue to grow our international presence through a multi-channel approach.

Bangladesh

Brunei

Bulgaria

Bhutan

India

Indonesia

Iran

Japan

Malaysia

Mexico

Singapore

Tanzania

Thailand

UAE (Dubai)

Our International Appearance

Maslow Trainers and Consultants Sdn. Bhd. Corporate Office (Operation Hub) : Suite No. 57, Jalan Anggerik Vanilla AB31/AB, Kota Kemuning, 40460, Shah Alam, Selangor Darul Ehsan, Malaysia Training: Phone : +603 5121 3251 Fax : +603 5121 0291 Email : training@mtcasean.com Consultancy: Phone : +603 51230083 Fax : +603 51230806 Email : consultancy@mtcasean.com HQ Office : Level 41, Vista Tower, The Intermark, 348 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia Phone : +603 2690 1403 Fax : +603 2690 1301

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