FAQs

FAQ’s

Construction

Why is aluminium the preferred raw material?

Aluminium is lightweight but strong, easy to work with and gives the best surface finish once powder coated. Unlike steel the surface is smooth and naturally resistant to rust. So you can be sure your fences and gates will last a lifetime.

Where are the gates and fences built?

All our custom gates and fences are made at our Levin facility. We have invested in our machinery to ensure our in-house production delivers the quickest lead times and best quality product.

How many colours are available?

We have literally hundreds! We can powder coat any colour from the Dulux or the Interpon range.

Is there a warranty available?

For all custom products we manufacture, we offer a ten-year warranty on powder coating and workmanship. Imported products have a one-year warranty period.

Does your fencing meet all necessary codes?

Of course it does – F4, B2, C3 just to mention a few. We also have options to meet balustrade and pool regulations and all Ministry of Education specifications. The only code our fencing doesn’t meet is morse code. But, if you tap them properly, who knows?

How to work with us

What is the best way to start including your fencing products on our projects?

Get in contact and our project teams will walk you through the process.

I’m an architect, how can Urban Group help me?

We work with Architects across the country, for bespoke projects and developments - we can have an account manager discuss your unique requirements.

Does Urban Group supply & install?

Urban Group is a B2B supplier - we manufcature and supply for our network of installers, developers and builders around NZ.

We have multiple projects that have different fencing requirements. How can Urban Group assist us?

Urban Group has the experience to walk your designers, architects, site managers and procurement staff through the process.

What is involved in the initial fence design process?

We can tailor the fence and gate designs to suit your specifications. Our four decades of experience allow us to offer advice on layout, design restrictions and budget concerns.

Shipping

How fast can you ship gates and fences around New Zealand?

We always aim to ship product in 1 to 2 days in the North Island and 2 to 3 days in the South Island. We are also exploring new distribution opportunities in the South Island to help bring shipping times here into line with the North Island.

Are there any locations where you don’t ship?

To put it simply: no. From the top to the bottom of the country if you need it, we’ll find a way to get it to you.

How do you ship?

If the order is relatively small we ship by courier – this is the fastest and most efficient way of getting the fencing from A to B. For larger orders we use specialised carriers as they have the experience and resources to move in bulk.

How much does shipping cost?

We negotiate with shipping companies to get the very best deal for our customers. It’s important to remember here that we don’t work for the shipping companies – they work for us.