Congratulations on starting the journey to create your perfect bathroom, we are here to help you every step of the way.
With over 34 years of experience, VADO has established an enviable reputation within the brassware industry, specifying taps and showers into prestigious homes and hotels, historic landmarks and even luxury yachts.
Which is why we have made it our aim to create products that are designed and engineered to deliver superior performance with every use. After all, the bathroom is one of the most frequently used rooms in your home; we want you to have the ultimate, indulgent, user experience.
For complete peace of mind, we offer a reassuring 15 year guarantee and a wide product range, from contemporary to traditional and everything in between; picking up this VADO catalogue brings you one step closer to completing your dream bathroom.
Even if you have not heard of our name, you will have definitely used our products, as VADO lives in some of the most prestigious hotel, commercial, and residential developments across the world.
The exceptional quality of our products, outstanding customer service, and our agility to support large scale developments, has allowed us to partner with world leading construction businesses to make VADO a globally trusted brand.
This cityscape shows a small snapshot of a variety of renowned projects we have been involved with.
Harbourside Apartments, Glasgow, UK
Central Market, Abu Dhabi, UAE
The
Intercontinental
• Marine Wharf, London
• One Angel Square, Manchester
• Hilton Park Lane, London
• Marriott Royal Hotel, Bristol
• Montevetro Building, Dublin
• El Pasha Hotel, Ibiza
• Al Manshar Rotana Hotel, Kuwait
• Ocean 2 Hotel, Barbados
• Sheraton Hotel, Warsaw
• Marriott Hotel, Baku
• Angaga Island Resort, Maldives
• Chedi Hotel, Oman
• Intercontinental Resort, Mauritius
• Eastern & Oriental Hotel, Malaysia
Recent Projects
• Berkeley 250 City Road, London
• Triptych Bankside, London
• Hotel La Tour, Milton Keynes
• Factory No1, Bristol
• Stone Studios, East London
Hilton Park Lane, London, UK
Peckforton Castle, Cheshire, UK
Bring your dream bathroom design to life using our Augmented Reality tool. View the entire VADO collection of bathroom brassware in full-scale 3D, from the convenience of your own home via your smartphone or tablet device.
With all the benefits of VADO’s popular Tablet valve collection, Tablet iO includes a sleek integrated shower kit to provide the ultimate showering experience the whole family can enjoy.
Featuring leading thermostatic technology, our compact concealed shower valves promise to deliver an immersive showering experience even at low pressure.
Our easy-to-fit and easy-to-use shower columns offer a complete, all-in-one showering solution.
A great option if you’re working with a tight budget, our exposed shower valves feature leading thermostatic technology and are available in a range of shapes and sizes.
A selection of our stylish and functional accessories to add a finishing touch to complete your bathroom design.
At VADO we believe in turning the ordinary into the extraordinary. Our products are beautifully designed for those looking to make a statement with their brassware and expertly engineered to keep up with the demands of modern bathroom living.
Our carefully curated portfolio ensures we have a collection to suit everyone’s tastes; from traditional choices right through to contemporary, with a range of finishes inspired by trends, but always remaining timeless in design.
In addition, we are leading the way in new bathroom technology, whilst providing innovative solutions to water and energy sustainability.
Planning a new bathroom can be a daunting experience, especially with all the technical terminology. We have simplified this for you, helping you choose the right showering products for your home.
Our showering packages are thermostatically controlled; blending hot and cold water which avoids any temperature spikes.
OVERHEAD SHOWER
A shower head that is in a fixed in position above your head, usually on the ceiling or wall mounted using a shower arm.
MULTI-FUNCTION HANDSET
A shower handset that has different water spray types to enhance your showering experience.
DIVERTER
Redirects the flow of water between different outlets.
PACKAGE A
OUTLET
An item that delivers water, e.g. Package A features two different outlets: an overhead shower and a shower handset and Package B delivers water to one outlet; a shower handset.
SLIDE RAIL
A wall mounted rail with a bracket to hold a shower handset, with an up and down sliding functionality for height adjustment.
CONCEALED VALVE
A shower valve that fits flush to the wall with all working parts hidden for a sleek finish.
EXPOSED VALVE
A shower valve that fits on the wall for easy installation making them an ideal choice for a quick bathroom refresh.
PACKAGE B
Scan this QR code or visit vado.com/shower-help for the ultimate guide to all things showering.
It is important to identify the type of plumbing system you have in your home, to be able to choose a showering product that will deliver optimal water flow, and therefore the best experience. Simply contact your local plumber and they will be able to tell you the system installed and check your water pressure(s).
SYSTEM 1 SYSTEM 2 SYSTEM 3 SYSTEM 4
If your system is gravity fed, you will typically find a hot water cylinder in the airing cupboard and a cold water tank in the loft.
If you are running this system without a pump you can choose any shower with the symbol.
Combination boilers, usually located in the kitchen, instantly heat mains fed cold water and therefore do not require storage tanks.
For this system, you can choose any shower with the symbol.
Shower systems suitable for gravity fed installations can also be used with combination boilers.
If your system is an unvented cylinder, a hot water cylinder will usually be located in the airing cupboard with a pressure vessel on top.
For this system, you can choose any shower with the symbol.
Shower systems suitable for gravity fed and combi boilers can also be used on a high pressure system.
For this system, a booster pump will draw water from a hot water cylinder in the airing cupboard and a cold water tank in the loft.
For this system, you can choose any shower with the symbol.
For gravity fed systems the booster pump will enhance water pressure.
STEP 1: BROWSE
Browse the VADO website and discover the variety of styles and designs across our extensive offering of bathroom brassware.
STEP 2:
360 VIEW
Whilst you are browsing your favourite VADO products, click the 360 button on any product page to view a 3D model of our products at every angle.
STEP 3:
EXPERIENCE
Undecided on style or finish? View all VADO products in your bathroom before purchasing, using our Augmented Reality tool. Simply click the AR button on your selected product, place the 3D model on your basin, bath or shower wall and bring your bathroom design to life.
SCAN
Our hand-selected VADO independent retailers are ready to help you begin your water smart journey
We carefully select and train all of our VADO independent retailers to ensure you have the best experience when selecting your perfect bathroom.
Our stockists will not only help you to choose the right VADO taps and showering products to deliver you a great experience day in day out, they will also guide you in choosing the best coordinating sanitaryware and tiling options to create your dream bathroom.
Choose from one of our many bathroom brassware collections. We have a wide variety of styles to suit individual tastes.
STEP 2:
Find your local stockist. If you don’t already know who your local stockist is, visit vado.com/stockists to find your local verified VADO independent retailer.
Visit your verified VADO independent retailer to discuss all of your bathroom design and installation requirements with a fully trained bathroom adviser.
Reinvigorate yourself and your senses in your beautiful, new bathing space.
The horizontal format lends itself effortlessly for installing over a bath yet looks equally alluring in any showering space. For
Nebula Round Shower Head 300mm (12”) Diameter
Omika
Shelf with Geometric Insert
Available separately OMI-185-20-C/P
See page 63
Round Clic-Clac Bath Filler Waste and Overflow
Both chic and versatile Tablet iO Altitude perfectly blends style statement with exceptional functionality thanks to its elegant design and compact integrated shower kit.
Shama Robe Hook
Available separately SHA-186-C/P
See page 63
Tablet iO Altitude
3 Outlet Thermostatic Shower Valve with Integrated Shower Kit
See page 20
Tablet iO Notion
3 Outlet Thermostatic Shower Valve with Integrated Shower Kit
See page 20
Omika
Shelf with Geometric Insert
Available separately
OMI-185-20-C/P
See page 63
Square Clic-Clac Bath Filler Waste and Overflow
£1,475
TAB-1753/WO-NOT-CP
Tablet iO Notion’s contemporary square trim and ultra-slim shower kit, delivers a modern sensory experience that redefines bathroom living.
A touch of luxury can be found in Tablet iO Altitude’s ergonomic softturn handles whilst the graceful design complements traditional and contemporary bathrooms alike.
Tablet iO is the perfect choice for adding a style statement to your bathroom, uniting the best in British design engineering with a wealth of features.
With all the performance benefits of our popular Tablet valve collection, the new Tablet iO includes a sleek integrated shower kit to provide the ultimate showering experience the whole family can enjoy.
Available in 3 outlet or 2 outlet options, with a choice of round or square trim.
This collection is not just sleek, it is practical too with a compact design and exceptional functionality, as standard:
• Luxurious soft-turn handles
• Exceptional safety from temperature fluctuations
• Excellent flow rates, even at low pressure
• function
• Bath fill with a combi boiler at 1.0 bar
The horizontal format of the Tablet iO lends itself effortlessly for installing over a bath yet looks equally alluring in any showering space.
We have created a selection of packages that celebrate the versatility of Tablet iO for both use as a luxurious shower over bath scenario or an invigorating shower essential.
Did you know? You can control up to three bath or shower outlets with a two handle valve, making your family’s bath time that little bit easier.
Tablet Valve Showering Packages
Aquablade
Rectangular Slimline Shower Head
200mm x 300mm (8” x 12”)
Easy-fit
Arm
Instinct
Single Function Handset with Hose, Bracket and Integrated Outlet
Tablet Notion
2 Outlet, 3 Handle Thermostatic Valve
Tablet Notion’s contemporary, cubic appeal is reinforced with an ultraslim shower head and a square single-function handset.
2 Outlet, 3 Handle Packages
Zoo
Combining
Nebula Round Shower Head 200mm (8”) Diameter
Ora
3 Function
Slide Rail Shower Kit with Integrated Outlet
Tablet Valve Showering Packages
Omika Shelf with Geometric Insert
Available separately
OMI-185-20-C/P
See page 63
Tablet Altitude
2 Outlet, 2 Handle
Thermostatic Valve
See page 32
Easy-fit Shower Arm
Shama Robe Hook
Available separately
SHA-186-C/P
See page 63
TAB-1722/ALT-ORA-CP
£1,220
Ora
3 Function Slide Rail Shower Kit
TAB-1720/NOT-ORA-CP
Easy-fit
Tablet Notion
2 Outlet, 2 Handle Thermostatic Valve
See page 32
The sleek cubic design of Tablet Notion coordinates perfectly with the ultra-slim shower head and square 3 function handset.
Zoo
Single Function Handset with Hose, Bracket and Integrated Outlet
A compact form with extensive functionality, Tablet Altitude delivers an exceptional showering performance.
Easy-fit Shower Arm
Aquablade
Round Slimline Shower Head 300mm (12”) Diameter
Tablet Altitude
2 Outlet, 2 Handle
Thermostatic Valve
Easy-fit Shower Arm
Tablet Notion
2 Outlet, 2 Handle Thermostatic Valve
See page 32
Aquablade
Instinct
Single Function Handset with Hose, Bracket and Integrated Outlet
Rectangular Slimline Shower Head 200mm x 300mm (8” x 12”)
With a refined, rectangular shower head and cubic, compact shower kit, Tablet Notion offers a contemporary shower for the modern home.
Atmosphere
Single Function Slide Rail Shower Kit with Air-Injection
Tablet Valve Showering Packages
Easy-clean Soft Hose
Boasting fluid, contoured shapes and smooth, sleek surfaces, Tablet Altitude offers a flexible and stylish showering solution.
Aquablade Round Slimline Shower Head 300mm (12”) Diameter
Easy-fit Shower Arm
Tablet Altitude 2 Outlet, 2 Handle Thermostatic Valve
See page 32
Life
Wall Outlet
Aquablade
Rectangular Slimline
Shower Head
200mm x 300mm (8” x 12”)
See page 32 Tablet
TAB-1720/NOT-V2-CP
Easy-fit Shower Arm
Tablet Notion
2 Outlet, 2 Handle
Thermostatic Valve
Simple yet sophisticated, Tablet Notion’s rectangular slimline shower head delivers an expansive full-body spray pattern for an all-encompassing showering experience.
Tablet Valve Showering Packages
Atmosphere
Single Function
Slide Rail Shower Kit with Air-Injection
Tablet Altitude
1 Outlet, 2 Handle
Thermostatic Valve Life
Wall Outlet
Easy-Clean
Tablet Altitude reduces water consumption by up to 50% using Atmosphere’s airinjection technology for a silky smooth showering experience.
Available in ten styles and compatible with all VADO collections, the DX Valve is VADO’s next generation thermostatic shower valve, designed to make installation quick and easy.
You can find DX Valve Showering Packages on pages 34-49.
VADO’s class-leading, thermostatic shower valves offer precision control and advanced temperature stabilisation to ensure the safety and protection of all users.
Embracing the latest innovations in maximising water efficiency and performance, VADO’s extensive range of thermostatic shower valves boast contemporary designs, exceptional functionality and effortless sophistication.
Tablet’s exclusive technology delivers water to each outlet independently or all outlets simultaneously, ensuring a fully immersive showering experience even at low pressure.
You can find Tablet Valve Showering Packages on pages 14-31.
OMIKA, ALTITUDE, NOTION NOTION, ORIGINS, MIX2, LIFE, CELSIUS, PHASE, PHOTON, ELEMENTS
All-Flow technology that allows 2 outlets to operate simultaneously using a 2 handle valve
Limescale resistant for easy cleaning
Cold water shut off at 46 degrees
Tile-to mortar guard included with markings
Thermostatic cartridge technology to stabilise temperature fluctuations
Shower using a gravity system
Contoured, low-resistance waterways for class-leading performance
Flat back plate for solid, secure mount
Screw-on shrouds and slide-on plates for a secure second fix
Push-fit shrouds allowing angular adjustment for pitched walls
Easy access isolation points for easy maintenance Advanced
A
Available
A cubic, compact valve that can operate up to three bath or shower outlets, DX Mix 2 is as versatile as it is modern. DX-173252-MIX-CP DX
Smooth, clean surfaces and a stylish handle design both combine to add a touch of contemporary luxury. Zoo Single Function Handset with Hose, Bracket and Integrated Outlet Saturn Round Shower Head 254mm (10”) Diameter
Easy-fit Shower Arm Atmosphere
Round Air-Injection Shower Head
200mm (8”) Diameter
DX
Photon
Robe Hook
Available separately PHO-186-C/P www.vado.com/accessories
DX Celsius Square 2 Outlet, 2 Handle
Thermostatic Valve
See page 32
Atmosphere
5 Function Air-Injection
Slide Rail Shower Kit with Integrated Outlet
£1,170
DX Celsius package offers water-saving benefits featuring air-injection technology, creating a luxurious water delivery and reduced consumption by up to 50%
Easy-fit Shower Arm
Atmosphere
Square Air-Injection
Shower Head 200mm x 200mm (8” x 8”)
Instinct Single Function Handset with Hose, Bracket and Integrated Outlet
The DX Mix 2 package boasts a bold, cubic aesthetic for the sophisticated, modern bathroom.
Aquablade
Oval Slimline Shower Head 200mm x 300mm (8” x 12”)
Easy-fit Shower Arm
DX Life
2 Outlet, 2 Handle Thermostatic Valve
See page 32
Life
Single Function Handset with Hose, Bracket and Integrated Outlet
DX Life embraces stylish oval forms and a sleek, chrome finish to beautifully lend itself to contemporary and traditional interiors.
Instinct Single Function Handset with Hose, Bracket and Integrated Outlet
Combining refined angles with a sleek, modern aesthetic, the DX Notion package provides a contemporary touch of class.
Aquablade
Square Slimline
Shower Head
200mm x 200mm (8” x 8”)
DX
Zoo Single Function Handset with Hose, Bracket and Integrated Outlet
DX-172251-CELSQ-CP
(With Square Backplate)
Easy-fit Shower Arm
Saturn Round Shower Head 254mm (10”) Diameter
DX Celsius Square 2 Outlet, 2 Handle Thermostatic Valve
DX Celsius features stylishly smooth contoured surfaces to suit all modern bathroom interiors.
Aquablade
Square Slimline
Shower Head 200mm x 200mm (8” x 8”)
Instinct Single Function Handset with Hose, Bracket and Integrated Outlet
DX Phase
2 Outlet, 2 Handle Thermostatic Valve
Easy-fit Shower Arm
Fusing sleek surfaces with angular forms, the DX Phase package provides a stylish solution for the contemporary bathroom.
Featuring a contemporary slide rail kit with adjustable fixings for easy retro fit, DX Celsius provides a flexible showering solution.
Aquablade
Square Slimline
Shower Head
200mm x 200mm (8” x 8”)
Easy-fit Shower Arm
DX Notion
2
Developed for enhanced showering flexibility, the DX Notion package boasts strong, cubic forms for a modern, sophisticated look.
Creating luxuriously silky water with VADO’s renowned air-injection Atmosphere handset, DX Life excels in both form and function.
Presenting an elegant and versatile solution, DX Celsius features a multipurpose, four function slide rail kit for an immersive experience at low pressure.
Thermostatic Valve Hose Retainer Evolve
4 Function Slide Rail Shower Kit Elements Wall Outlet
DX Celsius Square
1 Outlet, 2 Handle
Allowing handset angle and height adjustment, DX Celsius Square is designed for maximum showering flexibility.
Shower Columns
Our shower columns are expertly designed to offer a complete, all-in-one, contemporary showering solution.
Aquablade Round Slimline Shower Head
300mm (12”) Diameter
Spa Towel Shelf with Rail
Available separately SPA-185B-C/P
See page 63
Easy-fit Adjustable Bracket
232mm height adjustment: min 1016mm – max 1248mm
20mm depth tolerance: min 70mm – max 90mm
Easy-fit brackets included
AQUABLADE ROUND
AQB-149RRK-RO-CP
£750
Aquablade Round Single Function Handset
Exposed Thermostatic Shower Valve
The Aquablade Round shower column is a complete thermostatic showering solution which boasts a stylish, streamlined aesthetic.
Easy-fit Adjustable Bracket
Aquablade
Square Single Function Handset
Shower Columns
Easy-fit brackets included
A complete thermostatic showering solution, Aquablade boasts a sleek, linear design for a refined finish.
Aquablade
Rectangular Slimline
Shower Head
200mm x 300mm (8” x 12”)
Exposed Thermostatic Shower Valve
£750
Shower Columns
ATMOSPHERE
Atmosphere
Round Air-Injection Shower Head
200mm (8”) Diameter ATM-149RRK-RO-CP
Atmosphere
5 Function
Air-Injection Handset
Columns
Easy-fit brackets included
£750
Easy-fit Adjustable Bracket
232mm height adjustment: min 1016mm – max 1248mm
20mm depth tolerance: min 70mm – max 90mm
Exposed Thermostatic Shower Valve
Featuring a sleek and stylish design, the Atmosphere shower column offers a versatile water saving solution.
Saturn Round Shower Head 254mm (10”) Diameter
Easy-fit
Adjustable Bracket
Atmosphere Single Function Air-Injection Handset
Exposed Thermostatic Shower Valve
The Velo Round shower column features a minimalist design that suits all bathroom interiors for supreme flexibility.
Easy-fit brackets included
Easy-fit Adjustable Bracket
Easy-fit brackets included
Square Shower Head 200mm x 200mm (8” x 8”)
Single Function Handset
Exposed Thermostatic Shower Valve
Designed in line with contemporary minimalist trends, the Velo Square shower column boasts bold, cubic forms and sleek linear surfaces.
Easy-fit Adjustable Bracket Shower Columns
Horizon Cross Spray Shower Head
Easy-fit brackets included
Horizon’s innovative halo design creates a unique, soft, crossspray water pattern to save water without compromise.
Horizon Cross Spray Shower Handset Exposed Thermostatic Shower Valve
Easy-Clean Soft Hose
£820
Nebula Round 3 Function Handset
Saturn Round Shower Head 254mm (10”) Diameter
Easy-fit brackets included
Easy-clean Soft Hose
Thermostatic Shower Shelf Valve
Featuring a multipurpose, thermostatic shower shelf valve, the Strata shower column excels in both form and function.
Aquablade
Rectangular Slimline Shower Head
200mm x 300mm (8” x 12”)
Easy-fit brackets included
Easy-fit Adjustable Bracket
Shower
Phase fuses cubic forms with calming curves to add a note of boldness to your bathroom.
PHASE
Nebula Square
3 Function Handset
Easy-clean Soft Hose
Exposed Thermostatic Shower Valve
£950
Spa Knurled Robe Hook
Available separately SPA-186-CPK www.vado.com/accessories
Easy-fit brackets included
Ora 3 Function Slide Rail Shower Kit
1 Outlet Exposed Shower Packages
Celsius offers a smooth rounded design to provide a modern look and feel.
Celsius Exposed Thermostatic Shower Valve 3/4”
Basket
Medium Rectangular
Available separately
BAS-2016M-C/P
See page 65
CELSIUS
CEL-1701-3/4-ORA-CP
£560
Basket
Medium Rectangular
Available separately
BAS-2016M-C/P
See page 65
CELSIUS
CEL-1701-1/2-ORA-CP
Ora
3 Function Slide
Rail Shower Kit
Hose Retainer
Easy-fit brackets included
£465
Featuring a beautifully finished chrome slide rail and a thermostatic valve, the Celsius package boasts both style and practicality.
1 Outlet Exposed Shower Packages
Evolve
4 Function Slide
Rail Shower Kit
Evolve
4 Function Slide Rail Shower Kit
Hose Retainer Hose Retainer
CELSIUS
(With Easy-Fix Wall Brackets)
£560
CELSIUS
(With Easy-Fix Wall Brackets)
PRIMA
Eris
3 Function Slide Rail Shower Kit
DGS
Eris
Single Function Slide
DGS
Hose Retainer
£315
(With Easy-Fix Wall Brackets)
£465
PRIMA
(With Easy-Fix Wall Brackets)
£295
Omika
OMI-185-20-C/P
SPA-1802-C/P
SPA-1801-45-C/P
LEV-184-45-C/P
SHA-184B-C/P
SPA-185B-C/P
LEV-185B-C/P
BAS-2000-C/P
BAS-2015M-C/P
Small
BAS-2001-C/P
Medium Rectangular Basket 210 (W) x 128 (D) x 37mm (H)
BAS-2002-C/P
Medium
BAS-2016M-C/P
BAS-2014-C/P
BAS-2015L-C/P
BAS-2012-C/P
Large
BAS-2016L-C/P
BAS-2013-C/P BAS-2003-C/P
SHF-18501-CP
BAS-2004-C/P
Often described as the heart of our brand, our Aftersales Team are always on hand for additional support. Experts in our customers and products, they are passionate about delivering outstanding customer service and are dedicated to ensuring our customers get only the best from VADO products.
With VADO , it’s a personal experience.
We are committed to investing in advanced digital technology and software, with VADO products featuring on a range of industry leading digital platforms, providing only the best possible experience for our customers.
An enriched digital experience that allows VADO bathroom brassware to be viewed in full-scale 3D using industry-leading AR technology.
Inno+
Inno allows our retailers to design bathrooms using photorealistic renders, allowing customers to visualise their new room with VADO products in situ.
Our customers are able to bring their dream bathrooms to life, with VADO products in situ, by creating 3D digital designs using virtual reality.
If you are thinking of a complete bathroom makeover, our Consumer Guide aims to provide the perfect starting point for gaining inspiration and advice for selecting stylish brassware.
If you’d like to explore more of the VADO brands, all of our catalogues are available as PDF’s on our website or you can contact our Customer Support Service team, as well as your local VADO stockist for printed copies.
As part of our commitment to continuous product innovation, items in this catalogue highlighted with an hourglass timer icon are due to be discontinued from our portfolio and are last chance to purchase. Please speak with your local VADO stockist for more information.
All VADO products come with a 2 year guarantee as standard. Within this guarantee period VADO will provide replacement parts and any labour [SEE NOTE 1] needed to complete the product repair.
This standard guarantee may be extended by registering your product to give up to a 15 year guarantee period. Once registered:
Booth and Co. chrome and nickel brassware products have a 15 year guarantee (2 years parts and labour plus 13 years parts only).
Brassware products from the Individual by VADO collection have a 15 year guarantee (2 years parts and labour plus 13 years parts only).
VADO chromed brassware and stainless steel products have a 15 year guarantee (2 years parts and labour plus 13 years parts only).
VADO Sensori Smart Touch and Smart Dial products have a 5 year guarantee (parts and labour).
VADO Identity and i-tech products have a 5 year guarantee (2 year parts and labour plus 3 years parts only).
All other VADO products have a 3 year guarantee (2 years parts and labour plus 1 year parts only) [SEE NOTE 2].
VADO electric showers have a 2 years parts and labour guarantee.
Our products are guaranteed against manufacturing defects from the date of purchase until the expiry of the relevant guarantee period shown above.
The guarantee is only valid if:
1. The product has been installed, used and maintained (maintenance guidelines can be viewed here) in accordance with VADO’s instructions and subjected to normal use only.
2. The defect is not due to use of an unsuitable or inadequate water or power supply.
3. The defect is not due to accident, misuse, neglect or incorrect/ inappropriate repair (other than by VADO or VADO authorised agents) or damage caused by foreign objects or substances.
4. The extended guarantee is only available if you have completed the Guarantee Registration Process. This can be done via the VADO website or via phone to our aftersales team. Registration must be completed within 6 months from date of purchase.
Under the extended guarantee period VADO will, at its option, offer to supply any replacement product (or component part) assessed to be defective [SEE NOTE 3].
The guarantee (whether standard or extended) is non-transferable to any subsequent owner.
All claims under the guarantee should be notified in the first instance to our Aftersales department, contact details below, this must be done no later than the last day of the relevant guarantee period. All claims must be accompanied by proof of purchase (sales receipt or delivery note) from an official VADO dealer.
The guarantee does not extend to any consequential loss or damage.
After repair or replacement, the relevant guarantee period will be calculated from the original date of purchase.
VADO operates a policy of continuous product development and therefore reserves the right to change the product, packaging and documentation specifications without notice.
NOTES:
[1] Labour via our engineer network is only available in the UK. Attendance by a VADO engineer or sub-contract engineer will be under our standard terms and conditions.
[2] VADO spare parts and shower hoses are under a parts only guarantee.
[3] VADO reserves the right to charge in advance for a product (or replacement part) pending collection and investigation (at VADO expense) to confirm a defect is due to a manufacturing issue. If a defect is found the charge will be refunded or cancelled. This guarantee is in addition to and does not affect your statutory rights as a consumer.
CLAIMS:
Tel: 01934 745163
Email: aftersales @ vado.com
GUARANTEE REGISTRATION:
Tel: 01934 315699 Email: guarantee @ vado.com
