Welcome to our new Bigger, Better, Bolder and Beyond strategy for 2020 – 2025

Welcome to our new and exciting plans for the next five years. Our purpose remains the same, to provide social housing to those in need and is as important now as it ever was. Our motivations from our last strategy Bigger, Better, Bolder haven’t diminished and continue to run through this new five year strategy and Beyond. We are committed to providing “homes for living, communities for life”.

Bigger, Better, Bolder and Beyond outlines our key drivers over the next five years:

• deliver more homes,

• be a great landlord,

• support our residents and local communities

• and do more to protect the environment.

We’ve spent the last few years restructuring and reorganising the business in preparation for a new way of working. Yet nobody could have predicted that we, along with the rest of the world, would have to change the way we work so radically, as a result of the global pandemic. And whilst this may have delayed the launch of our new five year plan it hasn’t dampened our ambitions or abilities. What the pandemic has reinforced strongly is the importance of suitable good quality homes and how vital strong supportive local communities are, and we will continue to deliver both over the next five years.

We’ll provide more houses across all affordable housing tenures and more new homes for sale to generate funds to support our ambitious social housing goals. We’ll introduce new ways to access our services, allowing residents to keep track of anything related to their tenancy or home.

We’ll encourage all our residents to get involved, be part of and help shape our services and community engagement, ensuring we continue to work together.

It is vital we do more to protect the environment and help reduce global warming. This is why we have a new environment strategy designed to help us step up and take responsibility to reduce our carbon footprint and overall impact on the world.

Being flexible and adaptable is necessary in today’s world, that way we ensure we’re able to meet future challenges; this has been demonstrated by the outbreak of COVID-19, something we can learn from. We will be vigilant and alert to changes in the economy and environment we work in to make sure we are efficient and effective in delivering our plans for residents.

But we can’t do this alone; we have a number of partners helping us to deliver seamless services. And we’ll continue to work alongside health and social care, education and training providers.

Whilst keeping a clear focus on great customer service, this aspiring five year plan represents a significant change to the way we work and provide services –we can’t wait to start this journey together.

1 Increase housing supply for people in need

• Provide over 1,000 homes by 2025

• Raise income through various means to fund charitable objectives

• Expand our operating area

• Build homes with high standards of energy efficiency, reducing energy costs for our residents and energy use within our stock

Our

5 Key Objectives

2 Provide services that meet customer needs

• Listen to, involve and empower our residents

• Provide high-quality services that meet the needs of our residents

• Encourage residents to access services independently

• Shape our services according to resident needs

3 Run an efficient and effective business

• Manage our business effectively and ensure our culture supports our customer centric values

• Implement a working environment with maximum flexibility and minimum constraints

• Create a dynamic organisation where employees feel inspired and valued

• Gain the required finance to support growth

4 Reduce environmental impact and improve sustainability

• Enhance the environmental performance of homes

• Increase environmental awareness of employees and residents

• Improve the environmental sustainability of how we work

• Support local community based environmental improvements

5 Invest in homes and communities

• Deliver efficient and effective management of our properties

• Enable thriving communities where people want to live

• Provide safe and well maintained housing

• Introduce a customer portal for tenants to diagnose and schedule repair works