Valiant Furniture Hire Company - Capability Statement

Capability Statement

About Valiant

HIRE WITH STYLE

Valiant is the only leading company that offers events, interiors and, workplace furniture hire and styling in Australia. Every project receives our commitment to service, inspiring unforgettable events, transforming property interiors, and providing innovative workplaces.

Our local knowledge coupled with our national scale ensures we have the capability to unlock resources for maximum productivity and output. With a national presence in New South Wales, Victoria and, Queensland, we also service the Australian Capital Territory and large regional centres on the East Coast.

History FOUNDED IN 1903

In 1903 founder Frank Griff, an immigrant 19 years of age, sought opportunity as a merchant in Broken Hill. He established ‘Frank Griff – General Furnisher & Importer’. Growth and opportunity lead Frank to Sydney, where he established an eight-floor furniture business on Pitt Street. The business was renamed Valiant in 1961 and is still owned and operated by Frank Griff’s family to this day. With our Chairperson Michael Sternberg being the grandson of Frank.

Milestones

1903 - 2004

1903

Founder Frank Griff established ‘Frank Griff –General Furnisher & Importer’

1961

The Valiant story began when Frank Griff renamed the business Valiant Commercial Furniture & moved to Riley Street, Surry Hills. We specialised in selling office furniture and partitions

1982

Became the first Australian company to pioneer as an office furniture hire business. With our first client being Chase Manhattan Bank - AMP Banking Consortium

1983

The business outgrew our office space with 60 employees and purchased a 900m² building on the corner of Bourke and Phillip Street, Sydney.

1985

Macquarie Group won a banking license in Australia and we assisted their rapid growth by providing 1000’s of desks and chairs for their offices. Opened our doors to a Melbourne office/showroom/ warehouse in Tullamarine, VIC

1987

First corporate sponsorship of the arts with Sydney Symphony Orchestra and The Australian Opera

1992

Acquired the company

All Business Furniture in Melbourne

1995

Acquired the company Morgans Expo in Melbourne

1996

Our services expanded to support client events in Sydney and Melbourne

1998

Moved the Melbourne office to Dudley Street, which then lead to our expansion of acquiring two buildings on Spencer Street

1999

Won the contract to provide furniture to the Australian Open and have continuously done so to this day

2000

Awarded the Australian Electoral Commission contract to supply furniture to the Federal Election. Supplied furniture to various corporate clients at the Sydney Olympic Games

2001

Opened our doors to a Brisbane office, showroom and warehouse in Fortitude Valley. Signed a 4-year sponsorship deal with Leyton Hewitt

2002

Our services expanded to support clients in residential interiors across Sydney, Melbourne and Brisbane

2004

Purchased a fit for purpose facility in Turbot Drive Coorparoo, Brisbane

Milestones

2005 - 2022

2005

Provided over 10,000 exam tables and chairs for tertiary education exams in Sydney, Melbourne and Brisbane

2007

Awarded the Australian Moto Grand Prix contract for event furniture hire and have continuously done so to this day

2008

Began providing furniture for the television show Selling Houses Australia and continue to do so today, with 2022 being the 14th season.

2009

Moved our range of furniture storage from Spencer Street, West Melbourne to a fit for purpose 3000m² facility in West Footscray

2010

Moved our operation from Bourke Street, Waterloo into Burrows Road, Alexandria and signed a 4,200m² lease

2014

Provided furniture pieces for the 2014 G20 Summit held in Brisbane

2015

Outgrew our Brisbane office in Coorparoo and moved to our purpose-built 6000m² facility in Pinkenba, Brisbane

2016

Supplied 16,146 furniture pieces for the 2016 federal elections throughout QLD, NSW, ACT, VIC – 387 locations in total and will continue our contract in this year’s 2022 federal election

2017

Awarded NDIA contract. Frasers Property partnership agreement in Queensland. Began procuring furniture pieces in-house.

2018

Moved the Melbourne office to Dudley Street, which then lead to acquiring two buildings on Spencer Street.

2019

Awarded the AVEO contact servicing residential interiors for seniors living facilities nationally. Outgrew our facility in West Footscray and signed the lease on a further 3000m² facility in West Footscray. Sold our two Spencer Street buildings and moved our office into Salmon Street, Port Melbourne.

2020

Became the first hire company to go paperless, with our entire inventory system being cloud-based

2021

Awarded furniture and styling for the Brisbane Olympic Games 2032 activation announcement

2022

Undertook our biggest Federal Election Install to date with 27,000 individual pieces of furniture delivered across the eastern seaboard.

Our Purpose

Our purpose is to create sustainable and innovative furniture solutions for spaces to celebrate, live, work and learn.

SUSTAINABILITY

We are committed to playing our part in a sustainable future and contributing to the circular economy through reduced dependency on extraction, production, distribution, and disposal.

RESPECT

We act with integrity and respect with an understanding of the ambitions and desires of our people and our clients.

Core Values

P A RTNERSHIP

We work as one team with shared purpose and values, always collaborating to deliver a seamless experience that makes a difference.

Q U A LITY

We pride ourselves on delivering clientcentric solutions of the highest quality with extensive experience, logistic operations, and cloud-based software and systems.

EVENTS

WHAT Outdoor + Festivals

Activations + Stage Sets

Banquets + Cocktail

Private Events

Exhibitions + Conferences

HOW Hire Styling Design & Build

WHO Corporates Venues Agencies

Government Education Consumers

Expertise

OUR STRENGTHS

INTERIORS

WHAT Display Homes

Residential Homes

Multi-unit Developments

HOW Property Styling Procure Packages

Relocations

Rent-to-own

WHO Seniors Living Builders Developers

Real Estate Agents

Vendors

Homeowners

WORKPLACE

WHAT Office Exams

Breakout areas

Elections

HOW Short/Long-term Hire

Procure Packages

Lease-to-own

Workplace analytics

WHO Corporate Government Services Education & Training

National Scale, Local Knowledge

MULTI-DISCIPLINARY

Our local knowledge at a national scale ensures every project receives our commitment to service.

3

Leading Divisions

27

Vehicle Fleet

15,000m²

5 Warehouses & 3 Showroom Spaces Furniture & Accessories

150,000+

Corporate Responsibility

We are conscious of the impact our business has on all aspects of society, including environmental, economic and social. Valiant continues to express our commitment to implement practices that will promote environmental sustainability, economic growth, and social responsibility.

Social Responsibility OUR COMMITMENT

For over 61 years, community involvement has always been close to our hearts and something we truly value. Our commitment to the safety and wellbeing of our people as well as the communities in which we operate is at the forefront of who we are as a business. Our mission is to always leave a positive legacy beyond a project’s completion, foster a workplace where everyone belongs through diversity and inclusion embracing all genders, ethnicities, ages, religions, sexual orientations, and education.

COMMUNITY DONATIONS

Valiant partnered with FareShare in Melbourne to help cook meals for people in need, with plans to provide national support in the future. We have spent two years working with the Exodus Foundation to donate furniture for homeless shelters and are proud to have worked with City West Housing in providing 2 full apartments worth of furniture.

HEALTH & WELLBEING

Over the years we have worked with MyRoom to help provide gifts to children undergoing cancer treatment in hospital and have been providing furniture for stage-sets for the Good Friday Appeal Children’s Telethon for over six years. Other donations include St Vincents Clinic and Mood Active.

ARTS & EDUCATION

We work as one team with shared purpose and values, collaborating with our suppliers, partners and clients across our three divisions to deliver a seamless experience that makes a difference.

WORKPLACE EQUALITY

Compliant with the Workplace Gender Equality Act 2012. We believe in equality and foster a place of value & support. With 75% of our office staff being female, we welcome diversity including all ages, genders, ethnicity, religion, sexual orientation, and minorities.

PAPERLESS BUSINESS MODEL

Since implementation of our cloud-based systems in 2020 we are completely paperless in our operations . All our drivers/off-siders operate with tablets. We are the first and only furniture hire company in Australia to be entirely paperless.

Sustainability

PROTECTING OUR ENVIRONMENT

Here at Valiant we understand the importance of protecting our environment through reducing pollution, greenhouse gas emission, water consumption, and general waste, increasing renewable energy, sustainable resources, recycled materials, and offsetting negative environmental impact by planting trees. We acknowledge a responsibility to the environment, and we express our commitment towards implementing practices that will promote environmental sustainability. With a specific focus on the conservation of resources and the reduction of waste, Valiant have actioned the following initiatives.

From July 1st 2022, we have offset our CO2 emissions by 100%, equivalent to 13,565 shipping containers full of pollution, and have planted 4,575 trees.

CARBON OFFSET

In July 2022 we partnered with Trace to take climate action by measuring our annual footprint across our energy, operations, travel, and waste consumption and will be managing our carbon emissions through funding climate projects that help to offset our emissions.

RECYCLE & REPLENISH

We dispose of waste thoughtfully in all instances. When purchasing products from our suppliers the sustainability of the product is one of our highest criteria. We also ensure our furniture is high quality, maintained, repaired, and recycled to extend the product’s life cycle.

ENERGY EFFICIENCY

We continually work towards the conservation of energy, water and resources in all our operations. Four of our five warehouses have skylights installed allowing for natural light and all warehouses are fitted with state-of-the-art LED lighting solutions to minimise the amount of electricity being consumed by our business.

Advanced Technology

CLOUD-BASED SYSTEMS

As an innovative national business servicing the east coast of Australia, we invested in our entire inventory system to be entirely cloud-based and we are proud to say we were the first hire company in Australia to go paperless.

Our cloud-based business has positive impacts on sustainability, including the below:

83,000 Sheets of paper saved p.a

1,000’s of printer drums reduced from ending up in landfill p.a

50% Reduction in phone handsets

90% Reduction in our energy consumption

Client Service

CLOUD-BASED SYSTEMS

Valiant’s investment in technology has major benefits to our clients, stylists, warehouse and delivery teams, who communicate and update orders in real-time, resulting in fast and efficient client service management.

CONTRACTS & PAYMENTS

Quotes are sent within a matter of minutes & are issued virtually with the ability to digitally e-sign.

QUICK QUOTES

Contracts and invoices are issued virtually with the ability to pay online through our safe payment gateway.

DETAILED AUTOMATION

1.

Automated texts are issued 24hrs prior to scheduled delivery or collection allowing for confirmation or changes to the order details

2.

A second text message is issued when our vehicle is 15min away from the delivery location.

Fleet Management

CLOUD-BASED SYSTEMS

Valliant’s entire fleet of over 27 vehicles is managed through an online portal. The software offers Valiant and its customers the following benefits:

ROUTE MANAGEMENT

Our stock and delivery teams location is tracked with GPS integration. The system also captures speeding & driving incidents to ensure the safety of our employees & other drivers.

PROCESS EFFICIENCY

All orders go through a pick, load, deliver, collection & restock process. This process is captured on tablets and links back to the inventory system, allowing for orders to be packed correctly, in-full &, on time.

JOB SPECIFIC DETAILS

The online portal allows Valiant employees to understand the job at hand including time allowed per job. If running behind time the system alerts our Operations teams to promptly notify the client.

The Valiant Advantage

EXTENSIVE HIGH QUALITY RANGE FLEXIBLE SOLUTIONS

SUSTAINABILITY APPROACH COST-EFFECTIVE SOLUTIONS UNIQUE OFFERING

We house over 150,000 furniture and styling accessories across three capital cities and surrounds with showrooms located in Sydney, Melbourne and Brisbane. We also service ACT, South Australia and large regional centres.

As the only company to operate across 3 divisions, providing furniture and styling for events, residential interiors and corporate workspaces, we provide our clients with unique and tailored solutions.

Australia’s first 100% Carbon Neutral furniture hire and styling company. As a furniture hire and styling provider, Valiant’s core business model already contributes to the circular economy through reduced dependency on extraction, production, distribution, and disposal.

Our mission is to not only provide great furniture and service to our clients, but to successfully manage a clients project budget effectively. Our extensive range of furniture, cloud-based system and our recent advanced logistics technology have enabled us to deliver low-cost solutions to our clients.

Being the only company that operates across 3 divisions, events, residential and office, with offices, showrooms and warehouses in Sydney, Melbourne and Brisbane, we are uniquely positioned to service clients who also operate in different states.

Product Procurement

To keep our offering on trend, our in-house creative and procurement team visit some of the biggest local and international design shows – from Melbourne to Milan. Working with an extensive network of local and international suppliers innovative products are curated in response to the needs of the Australian market. Our products undergo rigorous testing and quality control measures to ensure safety, quality and efficiency.

Our People

We are a family of like-minded, creatives, producers, strategists, and problem solvers with a commitment to always deliver exceptional outcomes. For over 61 years, Valiant has built a proud legacy. With long standing employees, many of whom have been with Valiant for over 25 years, we have a culture that drives collaboration and innovation. A diverse team, an inclusive culture and a company DNA of delivering quality distinguishes Valiant as the leading Australian furniture and hire company.

Building Relationships

PROACTIVE & INNOVATIVE SOLUTIONS

For over 61 years we have fostered deep-rooted industry knowledge, formed great partnerships, and have built strong foundations of mutual trust and respect from our clients and suppliers. The Valiant team thrives on working closely with each other, our clients, suppliers, and the wider Valiant team. It is imperative for our service teams to go above and beyond expectations and we are honored to share some of the kind words from our clients and partners for all three of our service divisions of Events, Interiors, and Corporate.

The service and attention to detail was outstanding. On the strength of this result, we have recently engaged Valiant on our next project.

DOUG MACLEOD FOUNDING DIRECTOR | LATITUDE 37 HOMES

The team at Valiant is very easy to work with - from the first call of enquiry, to the concepts sent, through to the delivery of the product, their professionalism and quality of work is of the highest grade.

ADRIEN DUMONT SENIOR MANAGER SALES & EVENTS | BRISBANE RACING CLUB

To support our agile ways of working across our business we need to quickly react to requirements for projects and team growth. Hiring from Valiant provides us with a cheaper and quicker response for short-term requirements across the business.”

RACHAEL WEST NATIONAL WORKPLACE & FACILITIES MANAGER | BUPA