VATSAL MEWADA UX Portfolio-2023. Architect, Enterpreneur,Visualiser and aspiring UX Designer. +49-176-254-16950 mewada.vatsal@gmail.com
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VATSAL MEWADA
Interdisciplinary Project- Platform Design For Tech Assistance Client-Sakosta Inc
Problems » Users face challenges with configuring and installing technical devices. » Issues arise from complex technicalities and a lack of information. » Troubleshooting problems are difficult to execute effectively. » This leads to user exasperation and reduced enthusiasm for technology due to the significant time and effort investments required. Opportunity » Create a versatile and dependable solution for users’ common challenges. » Focus on alleviating pain points encountered during goal achievement. » Streamline the journey to desired objectives, reducing user effort. » Central aim is efficient and seamless assistance for users. Empathizing - User Understanding User understanding involves comprehending the challenges, perspectives, and capabilities of users, particularly concerning their knowledge, expectations, and limitations while interacting with a service or platform. It encompasses empathizing with users’ needs, technical capacities, and preferred modes of assistance.
User-Painpoints
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VATSAL MEWADA
Interdisciplinary Project- Platform Design For Tech Assistance Client-Sakosta Inc
Design Thinking Process » Initiate design with empathy and innovation for gadget setup and repair. » Develop vivid personas to understand diverse user challenges and frustrations. » Utilize insights to define core problems and create a user-centered problem statement. » Ideate and generate a range of creative concepts aligned with the mission. » Create prototypes focusing on key user flows to bring concepts to life. » Test rigorously and incorporate user feedback to refine designs. » Aim to provide a transformative solution that empowers users with confidence in tech navigation.
Design Thinking Process
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VATSAL MEWADA
Interdisciplinary Project- Platform Design For Tech Assistance Client-Sakosta Inc
Define- Customer Journey Map
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VATSAL MEWADA
Interdisciplinary Project- Platform Design For Tech Assistance Client-Sakosta Inc
Ideate - Business Case Scenarios Working System of a business model » Based on a very basic idea of a service of operations sending a consultant to a client’s home we decided to create a more fitting model in correlation with our research findings. We developed four scenarios in which the development of the design could play out.
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VATSAL MEWADA
Interdisciplinary Project- Platform Design For Tech Assistance Client-Sakosta Inc
Ideate - Business Case Scenarios Scenario 1 » In this scenario the client contacts the company and if the support is not sufficient over the internet or over the phone, a consultant is going to visit the client in accordance with the appointment made.
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VATSAL MEWADA
Interdisciplinary Project- Platform Design For Tech Assistance Client-Sakosta Inc
Ideate - Business Case Scenarios Scenario 2 » Scenario 2 proposes a streamlined, profitable approach by integrating the service provider with the apartment complex. Residents benefit from simplified repairs by contacting the landlord or housing company, who coordinate directly with the partnered service provider, eliminating the need for individual service calls.
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VATSAL MEWADA
Interdisciplinary Project- Platform Design For Tech Assistance Client-Sakosta Inc
Ideate - Business Case Scenarios Scenario 3 » Scenario 3 is very similar to scenario 2, except now the service provider has more partners and works with providers that can supply materials or parts directly. This would speak in favour of our circular economy idea, since in this scenario our service provider managed to arrange partners in such a way that devices are repaired, recycled, reused and the client is happy.
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VATSAL MEWADA
Interdisciplinary Project- Platform Design For Tech Assistance Client-Sakosta Inc
Ideate - Business Case Scenarios Scenario 4 » In the fourth scenario we have a different partnership. Here the service provider is in an even deeper partnership with the housing industry to the point where the technician is integrated into the apartment complex and has his own office on site. This is the best-case scenario for the residents, since the service fees will be included in rent and you have a readily available technician to repair and resolve your problems, without the need to use the internet and online searching for help.
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VATSAL MEWADA
Interdisciplinary Project- Platform Design For Tech Assistance Client-Sakosta Inc
Prototype-User Flow Diagram » Effortless onboarding kicks off the user-focused app design journey. » Precise device selection for setup or troubleshooting purposes. » Access to step-by-step guides, AR assistance, and live chat support. » Aim for successful outcomes with minimal user effort. » User feedback facilitates continuous improvement for a seamless tech journey.
User Flow Diagram
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VATSAL MEWADA
Interdisciplinary Project- Platform Design For Tech Assistance Client-Sakosta Inc
Prototype-Information Architecture » Welcome to Fix-Up – your hub for seamless device setup and troubleshooting. »
User-centric features: Personalized profiles, extensive device library, and diverse troubleshooting tools.
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Stay informed with proactive notifications, contribute feedback, and explore future integrations for an enhanced experience.
Information Architecture
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VATSAL MEWADA
Interdisciplinary Project- Platform Design For Tech Assistance Client-Sakosta Inc
Testing Prototypes-With Stakeholders
Stakeholders’ Remarks Conclusion » In summary, the clients were very satisfied with our solution as a multi-disciplinary approach. » In addition to it, involving agencies related to real-estate, component sellers and local repairers, created economy generation opportunities for everyone which proved better than operating on an individual level. » By creating a network of these agencies it will ensure a seamless flow in serving the customer, ensuring availability of enough resources, leading the customers to trust the product.
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VATSAL MEWADA
Focus Project- Design4Longevity (D4L)-Mobility Ongoing In Collaboration with -MITAgeLab
Introduction to the Project » As life expectancy increases, the conventional life stages have evolved into multi-generational phases. » The concept of Design for Longevity (D4L) has emerged amidst demographic shifts, emphasizing sustainable life cycles and better living standards. With a focus on purposeful, enjoyable, and respectful living, D4L leverages technological advancements, robust socioeconomic systems, and transformative healthcare. » Strategic planning and execution of D4L are vital for maintaining a high quality of life. » This assignment encourages innovative design concepts that foster meaningful consumption in care, education, aging, and our team’s focus: mobility, aiming to empower individuals and communities for a sustainable future.
Approach to Mobility as a concept
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VATSAL MEWADA
Architectural Work Preview-Elevation consultations and Designs
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Thank You * All contents are originally produced by author including production of this document.All information Provided in this document is correct & Best of my Knowledge. Author: Vatsal Mewada