JULY 28, 2020 | COMMUNICATION BULLETIN ISSUE 1 IN THIS ISSUE: June 2020 COVID-19 Hardship Payment Request Deadline | Cell Phones for Members Still Available | Free Masks for Medicaid Beneficiaries | WNC COVID-19 Regional Report | 2020 Perception of Care Survey | Survey: N.C. Internet Access Needs | Trauma-Informed, Resilience-Oriented Equity Community of Practice | Intersection Between Traumatic Brain Injury and Mental Health | Enhancing Skills to Succeed with Independent Living
Last Call: June 2020 COVID-19 Hardship Payment Request Deadline COVID-19 Provider Hardship Form submissions for June payments are due this Friday, July 31, 2020. Starting Saturday, Aug. 1, Vaya will begin accepting hardship requests from providers that meet established criteria and are exhibiting a financial hardship for July dates of service as evidenced by their July billed claims. Learn more: COVID-19 Provider Hardship Form
COVID-19 NEWS AND UPDATES Cell Phones for Members Still Available Vaya still has 93 cell phones available for member use during COVID-19 safeguard protocols. These cell phones are available to members who do not have any other option of connecting with their provider for services. Identified priority members include: 1. Members being discharged from an inpatient admission 2. Individuals with a history of high ED utilization 3. TCLI members 4. Members who are high risk for becoming unstable without regular treatment contacts Participants must be Vaya members, and providers accepting the phones must be contracted with Vaya. Providers who previously signed a contract amendment for cell phone distribution can submit an email request for additional phones directly to provider.info@vayahealth.com. Providers requesting phones for the first time will need to submit an application .
Free Masks for Medicaid Beneficiaries
All Medicaid beneficiaries are eligible to receive up to 200 free masks per month through US Med Express. US Med Express will conduct an intake over the phone and contact the beneficiary’s primary care physician to request a prescription. To request a referral for masks for Medicaid beneficiaries from US Med Express, call 866-5448982 or 910-392-5806 or complete an online referral form.
WNC COVID-19 Regional Report Vaya is proud to be a key partner in the weekly WNC COVID-19 Regional Report from the Mountain Area Health Education Center (MAHEC) in conjunction with eight other WNC health and social services organizations. Together, we’re committed to providing WNC’s medical community with timely information on COVID-19 through weekly updates on regional trends, needs, resources and training opportunities. Read more: WNC COVID-19 Regional Report (July 24, 2020)
2020 Perception of Care Survey The N.C. DHHS 2020 Perception of Care Survey will be administered Aug. 1 – 31, 2020. Survey results are used to inform policy decisions designed for system improvement. Vaya and other MCOs assist N.C. DHHS with this annual survey of members who receive mental health and/or substance use services. In response to the COVID-19 pandemic, survey administration options have been adapted and expanded to include the use of distance technologies and paperless surveys. There are three options for survey administration and submission: Option 1, in-person, web-based: Member completes web-based survey at provider service site. Provider accesses the survey online, completes the provider questions on Page 1 and clicks to the next screen. Member completes remainder of the survey using the provider laptop, desktop computer, tablet or kiosk. Option 2, in-person, paper: Member completes paper survey, provider enters responses online. Provider completes the provider questions on Page 1 of a paper copy of the survey. Member completes remaining sections of paper survey. Provider enters member’s survey responses online. Option 3, telephonic or with computer/smartphone cameras: Provider verbally administers survey to member and enters member’s responses online. Provider establishes distance contact with member, completes the provider questions on Page 1 and administers client survey questions verbally. Provider enters member’s responses online as the survey is administered or records responses on a paper copy and enters them online after the survey is completed. If you provide mental health and/or substance use services and have been selected to administer the survey to members, please follow the guidelines provided to your organization. If you have questions, contact Performance Reporting Analyst Lynn English at lynn.english@vayahealth.com or 828-2252785, ext. 1264.
Survey: N.C. Internet Access Needs The N.C. Department of Information Technology has released a survey to evaluate internet access needs across the state. The survey is a collaboration between the department’s Broadband Infrastructure Office and the Friday Institute for Educational Innovation at North Carolina State University. This is an opportunity for providers to offer feedback about internet needs access across the state as
it relates to telehealth and efforts to increase linkages to social determinants of health through NCCARE360.
NORTH CAROLINA BROADBAND SURVEY
TRAINING OPPORTUNITIES Trauma-Informed, Resilience-Oriented Equity Community of Practice Are you looking for the tools and training to promote healing, restoration and equity? The National Council for Behavioral Health’s 2020-2021 Trauma-informed, Resilience-oriented Equity Community of Practice is a year-long learning opportunity that provides a virtual roadmap to address the most pressing organizational issues related to systemic racism. Participants will learn how to: Implement or improve intake, screening and assessment for trauma and resilience Adopt trauma-informed, resilience-oriented best practices suited to your organization Build resilience in your workforce through prevention efforts to address secondary traumatic stress and compassion fatigue Engage in uncomfortable conversations in the workplace using a stance of cultural humility Applications to participate in the 2020-2021 Community of Practice must be submitted to the National Council by Thursday, Aug. 20, at 11:59 p.m. ET. Learn more and apply today. Need more information? Watch a recording of the informational webinar featuring trauma experts to learn what the 2020-2021 Community of Practice can do for you and your organization.
Intersection Between Traumatic Brain Injury and Mental Health Aug. 4 – Oct. 27, 2020 This free webinar series is offered through a partnership between the National Association of State Head Injury Administrators (NASHIA) and SAMHSA’s Mountain Plains Technology Transfer Center (MPTTC) network. Webinar topics include: The Intersection between Traumatic Brain Injury and Mental Health: An Introduction Traumatic Brain Injury and Addiction and Substance Use/Abuse Community Traumatic Brain Injury and the Veterans Community Traumatic Brain Injury and the Mental/Behavioral Health Community Traumatic Brain Injury and the K-12 Education Community Open Session Webinar: Traumatic Brain Injury and the Primary Health Care Community Learn more: Training Series: Intersection between Traumatic Brain Injury and Mental Health
Enhancing Skills to Succeed with Independent Living Aug. 13, 2020, 10 a.m. – 1 p.m. This UNC webinar training meets the Community Support Team (CST) service definition requirement for the Basics of Psychiatric Rehabilitation and Functional Assessments. If multiple
team members intend to attend this training together on a single computer, please be sure to register each individual separately because a certificate of attendance will be sent to only those who registered for this webinar. Learn more: Enhancing Skills to Succeed with Independent Living
VAYA HEALTH | vayahealth.com | providers.vayahealth.com