Electronic Visit Verification Points of Contact
Topic Contact
• Username or password
• Navigating the system or locating information
• Performing functions in the system (view auth, view member)
• Cannot clear visit from pre-billing or billing review
• System not functioning as expected (i.e. slow)
• Missing or incorrect service code
• Need to update or change the Taxonomy code
• Need to update or change NPI
• Need to update or change the rate
• Cannot locate EDI visit
• Cannot locate billing files
• Questions or issues with EDI visit file interface
• Missing claim payment for a visit that has been billed and claim status in HHAX reflects accepted 999/277
• Question regarding a claim denial
• Member and their authorization not found in HHAX
• Question regarding Member or their TP contract
• Office site not listed in HHAX
• Service not listed in HHAX
• Not enough hours in the authorization to bill for services confirmed
Contact HHA at NCsupport@hhaexchange.com, call 866-242-2465, or use the Live chat feature on the HHA website.
Contact HHA at EDIsupport@hhaexchange.com or call 866-242-2465
Contact Vaya’s Provider line at 1-866-990-9712 or email claims@vayahealth.com
For Innovations members: contact the Care Manager assigned
For all others: contact provider line at 1-866-990-9712 or email provider.info@vayahealth.com