JANUARY 27, 2022 | COMMUNICATION BULLETIN 2021-22 ISSUE 42 IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | REMINDER: Accessing Provider Support | Office Hours Sessions for Providers Transitioning from Cardinal Innovations | Technical Assistance Sessions for Providers Transitioning from Cardinal Innovations | NC Medicaid Managed Care and Healthy Opportunities Pilots Updates | COVID -19 Provider Alteration and Closure Reporting
Q&A Webinar for Vaya Health Network Providers Friday, Feb. 4, 2022, 11 a.m.-12 p.m. Vaya’s Provider Q&A Webinars are an important source of the most up-to-date information on topics that affect Vaya network providers. We will dedicate the first 30 minutes of the webinar to general Q&A. The next 30 minutes will focus on support for providers transitioning from Cardinal Innovations. All network providers are encouraged to attend. Registration is not required. The link to each webinar is published both the week prior to and the week of the event in Vaya’s weekly Provider Communication Bulletin.
Q&A WEBINAR FOR VAYA NETWORK PROVIDERS – FEB. 4, 2022
REMINDER: Accessing Provider Support Vaya is here to support all our network providers. You can always direct questions to: Provider Help Line: 1-800-893-6246, ext. 1512, or provider.info@vayahealth.com Claims Help Line: 1-800-893-6246, ext. 2455, or claims@vayahealth.com MIS ServiceDesk: 1-800-893-6246, ext. 1500, or servicedesk@vayahealth.com Cardinal Innovations Provider Line: 1-855-270-3327, option #3 (for Cardinal Innovations issues PRIOR to the Jan. 1, 2022, transition) These resources are staffed Monday-Friday, 8:30 a.m. to 5 p.m. The ServiceDesk is also available after regular business hours to unlock provider accounts in AlphaMCS as needed. Providers may also contact Member Services 24/7 at 1-800-849-6127.
Office Hours Sessions for Providers Transitioning from Cardinal
Innovations Vaya continues to offer Provider Transition Office Hours sessions. These drop-in sessions allow transitioning providers to ask questions and get answers from staff experts about Vaya’s provider network, utilization management, claims, enrollment and eligibility, care management, and AlphaMCS. Upcoming sessions are announced in the Provider Communication Bulletin the week prior to the event. Please note: Because sessions use a drop-in format with the potential for multiple providers to be in the same session simultaneously, we are not able to discuss member-specific issues during this time.
OFFICE HOURS – FEB. 4, 2022, 1-2 P.M.
Technical Assistance Sessions for Providers Transitioning from Cardinal Innovations Vaya is offering 30-minute technical support sessions for transitioning providers who need additional assistance using AlphaMCS. Topics include navigating AlphaMCS, service authorization request (SAR) entry, claims entry, EDI enrollment, State-funded enrollment, and login issues. Providers must review the AlphaMCS educational resources offered through the AlphaMCS Portal University before requesting a technical assistance session. To register for a session, complete the online request form.
NC Medicaid Managed Care and Healthy Opportunities Pilots Updates Wednesday, Feb. 2, 2022, 2:30-3:30 p.m. NCDHHS will provide the latest updates on NC Medicaid Managed Care and the Healthy Opportunities pilots, as well as allow time for Q&A. To learn more, email Medicaid.NCEngagement@dhhs.nc.gov. Register online. Please note that registration will close at 2 p.m. on Feb. 2.
COVID-19 NEWS AND UPDATES COVID-19 Provider Alteration and Closure Reporting If your program makes changes to services available to Vaya members due to COVID-19, including limiting program hours, limiting visitors, or temporarily closing, remember to update Vaya’s Provider Network Operations department. Email provider alteration and closure information to provider.info@vayahealth.com and copy lindsay.locklear@vayahealth.com.
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