FEBRUARY 18, 2021 | COMMUNICATION BULLETIN ISSUE 59 IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | Updated Provider Operations Manual on Vaya Website | Essential Industry Employer Guidance for Vaccinating North Carolinians | Gift of Love: Making a Difference Every Day | Community Support Team (CST) Frequently Asked Questions (FAQ) Sheet | Advanced Medical Home (AMH+) and Care Management Agency (CMA) Round One Application Deadline Extended
Q&A Webinar for Vaya Health Network Providers Q&A Webinar for Vaya Health Network Providers Tomorrow: Friday, Feb. 19, 2021, 11 a.m. – 12 p.m. Q&A Webinars for Vaya Network Providers take place every two weeks and are an important source of the most up-to-date information. Registration is not required. All Vaya network providers are encouraged to join. Tomorrow's topics include: Tailored Care Management, COVID-19-related flexibilities and rate increase extensions, vaccine updates and more. We will also be joined by Karen McLeod, President and CEO of Benchmarks. Q&A Webinar for Vaya Network Providers - Feb. 19, 2021
Updated Provider Operations Manual on Vaya Website Version 4.0 of Vaya’s Provider Operations Manual is available online. Updates in the manual went into effect Feb. 17, 2021 and pertain to: Guidelines and requirements related to the member reconsideration and appeal process (pages 62-63) New information about Physician Directed Treatment Services (pages 64-66) The manual and all requirements outlined within it are a binding part of network providers’ contracts with Vaya. As always, please refer to the Vaya website for the most recent version of the manual. Read more: Vaya Health Provider Operations Manual
Essential Industry Employer Guidance for Vaccinating North
Carolinians As shared in the Feb. 4 N.C. DHHS COVID-19 Provider call, ICF-IID and Group Home vaccinations among DSPs are low with only a 30 – 60 percent participation rate. Also, IDD provider agencies are running into issues with parents refusing to allow DSPs into the home to provide services unless the DSPs have been vaccinated. N.C. DHHS has released a guidance document for employers of frontline essential workers to help them encourage their staff to be vaccinated and explain the importance of protecting the health of the people they serve, as well as their own.
Gift of Love: Making a Difference Every Day McDowell County Health Coalition is addressing community needs with the Gift of Love by infusing $10,000 into McDowell County organizations that are making a difference and demonstrate alignment with their mission to connect, convene, collaborate and create opportunities for whole-person health. Visit the McDowell County Health Coalition Website for more information and to apply for the Gift of Love award.
Community Support Team (CST) Frequently Asked Questions (FAQ) Sheet During the CST Permanent Supportive Housing (PSH) Focus Groups that were held in September 2020, providers reported several common issues they were experiencing while providing PSH services. DMH and NC Medicaid developed a CST service FAQ sheet with corresponding responses to help address and clarify some of the areas in which providers have concerns. Download the PDF to learn more and see February 2021 updates and clarifications.
Advanced Medical Home (AMH+) and Care Management Agency (CMA) Round One Application Deadline Extended To continue supporting providers interested in being certified as a Tailored Care Management AMH+ practice or CMA, the N.C. DHHS is extending the Round One application deadline from March 1, 2021 to June 1, 2021. NC DHHS will use this additional time to engage stakeholders in listening sessions and educational opportunities. More information will also be provided on the certification process, capacity-building funds, technical assistance and the rate model for AMH+/CMAs. Contact Medicaid.TailoredCareMgmt@dhhs.nc.gov if you have any questions. The Tailored Care Management Provider Manual and application can be found here on the N.C. DHHS website.
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