MARCH 2, 2021 | COMMUNICATION BULLETIN ISSUE 61 IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | New and Continuing Service Rate Enhancements | Action Needed: Updating Your Agency’s Security Contact | N.C. DHHS Begins Mailing NC Medicaid Managed Care Enrollment Packets, Launches Call Center | Vaya Hardship Payments | DHHS COVID-19 Provider Call
Q&A Webinar for Vaya Health Network Providers Friday, Mar. 5, 2021, 11 a.m. – 12 p.m. Q&A Webinars for Vaya Network Providers take place every two weeks and are an important source of the most up-to-date information. Registration is not required. All Vaya network providers are encouraged to join.
Q&A WEBINAR FOR VAYA NETWORK PROVIDERS – MARCH 5, 2021
New and Continuing Service Rate Enhancements We recognize that our network providers are working hard to maintain critical services and supports for Vaya members during the COVID-19 pandemic. Vaya is pleased to announce continuing and new rate enhancements to support providers. Learn more .
Action Needed: Updating Your Agency’s Security Contact Vaya will transition from the AlphaMCS Managed Care Information System (MCIS) platform to Conduent’s Health Solutions Plus (HSP) platform in August 2021. The Conduent platform will include a new Provider Portal, which will change how providers will submit authorization requests, claims, member enrollments, etc. Stay tuned for more information and training opportunities in future communications. To ensure correct staff can log in to the new portal, all providers must review their choice of security contact person used to validate login requests and ensure only current staff have access to the portal. With the implementation of the Conduent platform, this role will be known as the Systems Access Administrator. Providers can view the current security contact person in the Provider Maintenance Module of the AlphaMCS portal.
If this role has changed within your organization, please submit an update using the Provider Change Request Form (you will need to complete Section E) posted on Vaya's Provider Central website. Please note: Providers who do not provide security contact/Systems Access Administrator contact information may be delayed in receiving access to the Conduent platform until a Systems Access Administration is assigned.
N.C. DHHS Begins Mailing NC Medicaid Managed Care Enrollment Packets, Launches Call Center N.C. DHHS has begun mailing enrollment packets statewide and launched new resources for beneficiaries as it prepares for NC Medicaid Managed Care Open Enrollment, which begins March 15, 2021, for Standard Plans. Beneficiaries can now call the NC Medicaid Enrollment Call Center at 833-870-5500 (TTY: 833-870-5588) to learn more and can download a free enrollment mobile app, called NC Medicaid Managed Care, available on Google Play or the App Store. Additional information for Medicaid beneficiaries is available through the NC Medicaid enrollment website. Standard Plans are scheduled to go live July 1, 2021, while Behavioral Health I/DD Tailored Plans are scheduled to launch July 1, 2022. Visit the DHHS website for more information.
COVID-19 NEWS AND UPDATES Vaya Hardship Payments Vaya continues to offer COVID-19 hardship payments to support providers. We are now accepting hardship requests from providers that meet established criteria and are exhibiting a financial hardship for February dates of service as evidenced by their February billed claims. Vaya will allow hardship requests until the end of North Carolina’s Phase 3. Learn more: COVID-19 Provider Hardship Form
DHHS COVID-19 Provider Call Thursday, March 4, 2021, 3 – 4 p.m. Panelists will present policy updates from DMHDDSAS and NC Medicaid representatives, followed by an open Q&A session. Register online.
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