pcb-04-13-23-issue-49

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APRIL 13, 2023

APRIL 13, 2023 |

COMMUNICATION

2022-23 ISSUE 49

COMMUNICATION BULLETIN 2022-23 ISSUE 49

IN THIS ISSUE: IN THIS ISSUE: Provider Touchpoint | Open Office Hours for Providers: NEW LINKS | Claims Extract Function and Copying in the Vaya Provider Portal | Provider Portal Trainings

ALL NETWORK PROVIDERS NETWORK PROVIDERS

Provider Touchpoint Provider Touchpoint

Tomorrow, April 14, 2023, 11 a.m.-12 p.m.

Tomorrow, April 14, 2023, 11 a.m.-12 p.m.

The Provider Touchpoint webinar is your source for the latest information on topics that affect Vaya Health network providers. We encourage all network providers to attend. Registration is not required. The link to each webinar is published both the week prior to and the week of the event in the Provider Communication Bulletin.

Open Office Hours for Providers: NEW LINKS

Open Office Hours for Providers: NEW LINKS

Vaya is offering virtual open office hours for providers three days a week in April and May 2023. Providers are invited to drop in to ask questions related to doing business with Vaya Subject matter experts on multiple topics will be available each session to answer your questions.

To join, please select the new link below. Please disregard any links you received previously.

To join, please select the new link below. Please any you received previously.

April 18, 2023, 9-11 a m

April 18, 2023, 9-11 a m

April 19, 2023, 11 a.m.-1 p.m.

April 19, 2023, 11 p.m.

April 20, 2023, 1-3 p m

April 20, 2023, 1-3 p m

April 25, 2023, 9-11 a m

April 25, 2023, 9-11 a m

April 26, 2023, 11a.m.-1 p.m.

April 26, 2023, 11a.m.-1

April 27, 2023, 1-3 p m

April 27, 2023, 1-3 p m

Vaya will announce additional open office hours in future Provider Communication Bulletins

Reminder: Reminder: Providers may not discuss member/recipient protected health information (PHI) during these calls due to the presence of multiple Vaya staff and other providers. Please reference upcoming Provider Communication Bulletins for additional dates and times

TOUCHPOINT– APRIL
PROVIDER TOUCHPOINT– APRIL
PROVIDER
14, 2023
14, 2023

Claims Extract Function and Copying in the Vaya Provider Portal Claims Extract Function and Copying in the Provider

You can now use the claims extract function in the Vaya Provider Portal Provider Portal to review your claims history with Vaya. Please note that users have two options to make a copy of a submitted claim:

Prior to submission, copy the claim for future use by using the copy button

Copy the claim to another document and save that document for future use.

Vaya plans to develop a Provider Portal Provider Portal function for copying a previously submitted and approved claim We will announce in a future Provider Communication Bulletin when the new copy option is available.

For help using the Provider Portal, contact Vaya’s Service Desk at ServiceDesk@vayahealth.com ServiceDesk@vayahealth.com or 1-800-893-6246, ext 1500

LEARNING LEARNING AND PARTICIPATION AND PARTICIPATION OPPORTUNITIES OPPORTUNITIES

Provider Portal Trainings

Provider Portal Trainings

Vaya is offering trainings to help providers navigate our new Provider Portal Provider Portal Registration is not required. Provider Portal job aids are also available on the Resources page of our Provider Central website

UPCOMING TRAININGS: UPCOMING TRAININGS:

Provider Portal: Submitting Claims, Provider Portal: Submitting Claims, April 20, 2023, 10 a m -12 p m Join Online Join Online

Provider Portal : Enrollment, Authorizations, Documents, and Resources, Provider Portal : Enrollment, Documents, and Resources, April 19, 2023, 2-4 p m Join Online Join Online

Why did I receive this email? Why did receive this email? Vaya Health requires all network providers to subscribe to our Provider Communication Bulletin For more information, reference our Provider Operations Manual Provider Operations Manual

VAYA HEALTH | vayahealth com | providers vayahealth com

VAYA HEALTH | vayahealth com | com

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