NOVEMBER 10, 2020 | COMMUNICATION BULLETIN ISSUE 33 IN THIS ISSUE: Q &A Webinar for Vaya Health Network Providers | Traumatic Brain Injury Claims Denials | Stakeholder Meeting for Provider Agencies That Have Selected Third-Party EVV Solution| Mental Health America Back to School Toolkit | WNC COVID-19 Regional Report
Q&A Webinar for Vaya Health Network Providers Friday, Nov. 13, 2020, 11 a.m. – 12 p.m. Q&A Webinars for Vaya Network Providers take place every two weeks and are an important source of the most up-to-date information for providers. Registration is not required. All Vaya network providers are encouraged to join. This week’s topics include: Benchmarks update, NC CORE, EVV and more.
Q&A WEBINAR FOR VAYA NETWORK PROVIDERS – NOV. 13, 2020
Traumatic Brain Injury Claims Denials During a recent update to the Vaya Health payable diagnosis code list, some traumatic brain injury diagnosis codes were unintentionally end-dated on 09/30/2020, causing claims denials. We are in the process of determining which codes were affected and correcting the issues. Once the issues are corrected, Vaya will reprocess any affected claims for payment. Providers do not need to resubmit claims. We apologize for the error. If you have any questions, please contact your Claims Specialist.
Stakeholder Meeting for Provider Agencies That Have Selected Third-Party EVV Solution Thursday, Nov. 12, 2020, 12 p.m. NC Medicaid and Sandata Technologies will host a stakeholder meeting for provider agencies that have selected an alternative (third-party) electronic visit verification (EVV) solution for implementation on Jan. 1, 2021. Vaya and all other LME/MCOs are utilizing HHA eXchange by Homecare Software Solutions, LLC (HHAX) so this only applies to providers that have elected not to use HHAX. Registration required: EVV Stakeholder Meeting – Nov. 12, 2020
COVID-19 NEWS AND UPDATES Mental Health America Back-to-School Toolkit Children returning to in person learning during the COVID-19 pandemic as well as those remaining at home may be experiencing loneliness, which can translate to poor sleep, high blood pressure, greater risk of suicidal ideation and alcohol and drug use. Depression, anxiety and fear can also increase. Mental Health America’s 2020 Back-to-School Toolkit is designed to help students, parents and school personnel navigate the uncharted waters of COVID-19. Learn more: Mental Health America Back-to-School Resources
WNC COVID-19 Regional Report Vaya is proud to be a key partner in the WNC COVID-19 Regional Report from the Mountain Area Health Education Center (MAHEC) in conjunction with eight other WNC health and social services organizations. Together, we’re committed to providing WNC’s medical community with timely information on COVID-19 through weekly updates on regional trends, needs, resources and training opportunities. Read more: WNC COVID-19 Regional Report (Nov. 6, 2020)
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