NOV. 10, 2022 | COMMUNICATION BULLETIN 2022-23 ISSUE 24 IN THIS ISSUE: Provider Touchpoint | Holiday Schedule: Vaya Office Closure | TIME-SENSITIVE REQUEST for PRTF, Psychiatric Inpatient, Therapeutic Foster Care (Levels I and II), and Level II-IV Group Home Providers | New Incident Response Improvement System (IRIS) Site URLs | Tailored Care Management for Children and Youth Served by the Child Welfare System | Vaya Health Provider Advisory Council – Monthly Meeting | Reminder: Vaya Health PAC Systemic Barriers Survey
Provider Touchpoint Nov. 18, 2022, 11 a.m.-12 p.m. Provider Touchpoint is your source for the latest information on topics that affect Vaya Health network providers. We encourage all network providers to attend. Registration is not required. The link to each webinar is published both the week prior to and the week of the event in the Provider Communication Bulletin.
PROVIDER TOUCHPOINT- NOV. 18, 2022
Holiday Schedule: Vaya Office Closure Vaya offices will be closed on Friday, Nov. 11, 2022, in observance of the Veterans Day holiday. Our 24/7 Behavioral Health Crisis Line will remain available at 1-800-849-6127.
TIME-SENSITIVE REQUEST for PRTF, Psychiatric Inpatient, Therapeutic Foster Care (Levels I and II), and Level II-IV Group Home Providers NCDHHS is assessing the state’s child and youth residential capacity to help address any bed shortages and ensure providers can deliver services using existing licensed beds. Please complete a brief provider survey by end of day on Monday, Nov. 14, 2022. If you have questions or concerns, email Chameka L. Jackson, NC Medicaid Child and Adolescent Services Coordinator, chameka.l.jackson@dhhs.nc.gov.
New Incident Response Improvement System (IRIS) Site URLs NCDHHS has redirected IRIS sites from dhhs.state.us to ncdhhs.gov. The live IRIS site will continue to redirect users from https://iris.dhhs.state.nc.us/ to https://iris.ncdhhs.gov until Dec. 31, 2022. All IRIS users should bookmark the new URL at https://iris.ncdhhs.gov before this date to ensure quick access. The IRIS training site is now located at https://iristraining.ncdhhs.gov and is no longer available through the previous URL.
Tailored Care Management for Children and Youth Served by the Child Welfare System Nov. 15 and 29, 2022 In two upcoming webinars, NC Medicaid will provide information on Tailored Care Management, including the timeline for launch, eligibility, policies, and procedures related to transition of care and other information important for Department of Social Services (DSS) offices as the State prepares for this transition. Nov. 15, 2022, 11 a.m.-12 p.m.: Join webinar Nov. 29, 2022, 12-1 p.m.: Join webinar
If you have questions, email Medicaid.NCEngagement@dhhs.nc.gov.
Vaya Health Provider Advisory Council – Monthly Meeting Nov. 16, 2022, 10 a.m.-12 p.m. All Vaya network providers are encouraged to attend and participate in the monthly Provider Advisory Council (PAC) meetings. The PAC serves as an advisory body to Vaya on provider-related issues. The PAC operates pursuant to a set of bylaws and is a self-governing committee. Members of the PAC serve as fair and impartial representatives of all network providers for the purpose of advocacy, support, and communication. The PAC is designed to facilitate an open exchange of ideas, shared values, goals, and visions and to bring forward concerns and solutions while promoting collaboration, ethical operations, mutual accountability, and quality services. Join on your computer or mobile Microsoft Teams app Call in (audio only): 828-552-4129, conference ID: 457 108 977# For more information or to receive PAC communications, email provideradvisorycouncil@vayahealth.com.
Reminder: Vaya Health PAC Systemic Barriers Survey The PAC is working to identify systemic barriers to providing quality services and to propose solutions to help providers and increase desired outcomes among members and recipients. We encourage all Vaya network providers to complete the PAC’s ongoing Systemic Barriers Survey . The survey takes approximately five minutes to complete. As needed, the PAC’s Barriers Subcommittee will convene to review patterns of concerns and proposed solutions with Vaya leadership and subject matter experts. The status and results of this process will be a standing agenda item at monthly PAC meetings.
Please note: To submit a provider-specific grievance or complaint, contact Vaya’s Grievance Resolution & Incidents Team at 1-800-893-6246, ext. 1600, or ResolutionTeam@vayahealth.com.
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