Job Aid:
Provider Portal Grievances, Appeals, Resources, and Documents Overview This job aid is a guide to accessing and navigating grievances, appeals, resources, and documents in Vaya Health’s Provider Portal.
Grievances
Resources
Step 1
Step 1
Select “Grievance” on the left side of the Provider Portal homepage.
Select “Resources” on the left side of the Provider Portal homepage.
Step 2
Step 2
The grievances page will open.
The resources page will open.
Step 3
Step 3
Review grievance information, which includes options for reporting grievances.
Review resource materials on policies, training, and reference guides.
Appeals
Documents
Step 1
Step 1
Select “Appeals” on the left side of the Provider Portal homepage.
Select “Documents” on the left side of the Provider Portal homepage.
Step 2
Step 2
The appeals page will open.
The documents page will open.
Step 3
Step 3
Review appeals information, which includes how to submit an appeal and how an appeal is resolved.
Review provider-specific documents.
Vaya Health | Job Aid: Provider Portal Grievances, Appeals, Resources, and Docs Copyright © 2023 Vaya Health. All rights reserved.
Provider Network Operations | Rev. 02.20.2023 Version 1.0