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Do you want to make a positive impact on people’s lives and in communities? Do you want job stability in a steady job growth industry? Do you enjoy building camaraderie with co-workers and desire a life-long, rewarding career? Do you want to enjoy your job so much you are excited to get up in the morning? If you answered “Yes”, then I highly recommend joining the trillion dollar Multi-Housing Industry.

The Multi-Housing Industry is a reputable, growing and evolving industry; more and more people are choosing renting over purchasing and others are moving from owning to renting as the population increases across the country. There is historic demand for rental housing which makes the Multi-Housing Industry a strong jobs-creating sector.

There are so many different roles available; for example: Finance, Marketing, Corporate or Operations. If you decide on the Multi-Housing Industry, you have access to personal, professional and financial growth. Does your interest lie in the beginning of the process, such as building and architecture? Then Development and Construction may be for you.

Do you like working with numbers? There are accounting, finance and investment opportunities.

Are you more interested in the creative field? Marketing, Social Media and planning Resident Events may be right for you.

If you like working directly with people and making a positive impact on their lives, then working in a high quality community under the Multi-Housing “Operations” category is for you. There you can enthusiastically help prospective community members find the perfect home.

Now that you have established Multi-Housing is the industry you would like to work in, a quick search online will populate pages and pages of employment opportunities.

Following are a couple examples of positions if you enjoy working directly with people at a community.

riving Multi-Housing Industry

You will find a plethora of advertisements for “Leasing Associate”; an apartment professional who makes a positive impact and who is predominantly the front line representative of a community. This position includes being responsible for building relationships with prospective residents to help them identify their needs and find a home within the multifamily community they represent. The Leasing Associate duties include providing tours, discussing price and amenities, preparing leasing agreements, completing competitor market surveys, and establishing leasing goals that they expect to achieve.

Doors will open for the Leasing Associate who demonstrates his/ her interest to expand their career path by being motivated and hard-working. They may be interested for a promotion to Assistant Community Manager or Community Manager and would be more likely considered for these positions if they have excelled in their role.

Another position working directly with people is a “Concierge” role at a Multi-Housing community. Even though it is very expensive to offer the luxury hospitality amenity of a Concierge (in addition to an experienced team of management professionals, housekeeping and maintenance staff), there is the benefit of saving money in the long run for resident retention. Also, the continuing personal experience of a Concierge may be the differentiating factor of prospective renters when deciding where to live.

Both the Concierge and Leasing Associate are the front of the house and set the tone for a positive relationship with current and future community members. They are also able to use their creativity to assist with Marketing and Resident Events. From the first point of contact, it is important to choose the right home for a prospective resident, but just as important to look ahead to keeping them at your community when their lease expires. The on-site Apartment Professionals, including maintenance, housekeeping and concierge, leasing agents and managers must be exceptional at Customer Service. All their relationships with the community members will be one of the deciding factors residents consider when making a renewal decision.

During a resident’s time at your community if they have experienced exceptional

Customer Service, their needs have been responded to and resolved in a timely manner, the community has been kept clean and well-maintained, and residents have been kept informed of any changes and updates, the likelihood is great they will be renewing their lease.

After all, the goal in the Multi-Family Industry is to create a community residents will want to live at; and a community residents enjoy so much they will stay at. They will not want to leave a community where they have established lasting bonds they don’t want to break; with other residents as well as all the staff that work there.

There is a wonderful phrase on social media that resonates with the Multi-Housing industry…

“ Our residents do not live in our workplace; we work in their home. ”