Avaya IP Officeâ„¢ Platform Release 10.0 Eric Esquivel esquivel@avaya.com
Channel Sales Engineer March 18, 2016
About IP Office R10.0 IP Office R10.0 extends Avaya’s innovation in the Midmarket, delivering greater resilience, security and value through a wide range of endpoints, and fully integrated, easy to use, resilient desktop and mobile clients.
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About IP Office R10.0
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Release 10 Licensing License migration – In R10, ADI licenses are no longer valid, all licenses need to be obtained from PLDS – New R10 systems will get new licenses from PLDS – Upgraded systems will go through a business process to migrate the ADI licenses into PLDS equivalents
New licenses R10 – – – –
Basic User license R10 release license Licensing changes for softphone/ACW Media Encryption disable licenses to replace Russian SE and upgrade license – License management supported by Web Manager
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License Migration License Migration – In IP Office R10.0, all licenses need to be generated from PLDS – New R10 systems will get “new” licenses from PLDS – Upgraded systems to R10 will migrate the existing ADI licenses into PLDS using a simple process, which must be done before the upgrade. We will replicate and test this during the R10 beta trial.
New licenses R10 – Basic User license – R10 Release license
Migration will allow for the licensing changes for Softphone/Avaya Communicator for Windows Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
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License Migration Systems upgrading to R10 will have their ADI licenses migrated to PLDS prior to the software upgrade by using a “One Source Configurator” (OSC) – A new tool will be available in the R10 Manager to extract existing license information about the system that can be upload to OSC for migration into PLDS R10 equivalent licenses. – Manager : Tools → License Migration” option from top menu bar
– Only works on a system where the configuration is opened online – After the information is extracted Manager signs the file so it cannot be modified – For a Server Edition solution the extract file contains information about all the nodes in a single file. So you only have to do it once.
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Feature Overview – License Migration The PLDS license needs to be created with the PLDS host ID of the system where the license will be loaded – If loaded locally on the IP Office the PLDS host ID is available in Manager/Web Manager
– For IP500v2 it is also the Feature Key number on the SD card pre-pended with 11
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Feature Overview – License Migration In Release 10.0 some virtual licenses will no longer exist. However, the license migration process will convert existing virtual licenses into equivalent actual licenses – Virtual Essential -> grandfathered essential systems – Virtual Avaya IP endpoints -> system with VCM32/64 v1 modules that provided 12 Avaya IP endpoints – Virtual Avaya IP endpoints -> systems with legacy VCM channel migration licenses – Virtual Preferred Edition -> systems with a UCMv1 module – Virtual Additional Voicemail Pro (ports) -> SE primary where each SE license = 2 x VMPro ports
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Feature Overview – License Migration  If PLDS file is loaded on a WebLM server it is the Host ID listed in the WebLM interface under Server properties that is used.
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one-X® Portal Application Resiliency one-X® Portal enables Unified Communications (UC) features on IP Office. With IP Office R10.0, the one-X® Portal Application on IP Office Select Server Edition has been made resilient leveraging the Primary /Secondary resilience model in IP Office. Customers need not worry about the resiliency of their UC features in the event of a primary server failure.
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one-X速 Portal Application Resiliency In the event of a failover event when Primary server becomes inactive, one-X速 Portal of the Secondary server will become active. Users already logged into one-X速 Portal web client of Primary server will be automatically logged into one-X速 Portal on Secondary server. The diagram below shows an example of a Failover scenario and corresponding status screen.
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Resiliency for SIP Endpoints Terminal type
IPO 10.0 firmware version
Hard endpoints (desk sets) 1120
4.04.23
1140
4.04.23
1220
4.04.23
1230
4.04.23
E129
1.25.2.28
B179
2.4.0.31
H175
1.0.1.X
Soft endpoints Avaya Communicator for Windows
2.1.2.0
One-X Mobile Preferred for Android
1.9.0.9900
One-X Mobile Preferred for iOS
4.0.0.700
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Resiliency for SIP Endpoints In this example, if the IP500 V2 fails, the SIP phone will register with the Sever Edition. The phone is never registered with both servers simultaneously. When the Server Edition determines that the IP500 V2 recovers, the phone will fail back.
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SIP Terminals Resiliency - Avaya Communicator for Windows As with some other SIP Terminals in R10.0, this will work for all system modes – SE, IP500v2/SCN networks – direct IP Office (SCN) lines required Up and Running
Primary IP-Office Down
Switched to Primary
Primary IP-Office comes back
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ACW side support for one-X Portal Resiliency SE Select mode only - ACW switches to secondary One-X when Primary One-X goes down (failover) and comes back to primary when Primary One-X portal is available (failback) Switched to Primary
Up and Running
Primary One-X Down
‘Logged in’ state while retrying
Primary One-X Comes Back
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H175 Video Collaboration Station The Avaya H175 Video Collaboration Station provides a feature rich, video enabled high-end desk phone. It’s the first video enabled desk phone integrated with IP Office Platform. Initial support for the H175 Video Collaboration Station is introduced in IP Office R10.0. It adds support for additional features with the IP Office. The H175 is supported in both standalone and fail-over scenarios.
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H175 Video Collaboration Station The features of the H175 are as follows: - Video desk phone. (support Centralized Branch deployment model) - SIP signaling over TCP or TLS, voice over RTP or SRTP. - Personal Contact fetch from one-XÂŽ Portal. - Support for Meet-me and Adhoc conferencing with conference control. - Upgrade file and settings automatically provided from IP Office. - Firmware upgrades via IP Office. - Support SIP resiliency. - Calling handling & Emergency Calling. - Support Remote Worker for IP Office and SBCE.
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Feature Overview – Standard Customer Deployment
VmPro
IP Office
DHCP server (optional)
one-X Portal Server
HTTP server
Optional routers, NATs, ASBCE
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IP DECT R4, Edition 5 The new 3745 DECT handset replacing the 3740 is supported in IP Office R10.0. Featuring a color display, Bluetooth wireless handset support and push to talk capability, the 3745 is compatible with existing accessories.
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Avaya Communicator for Web Starting in IP Office R10.0, Avaya Communicator for Web only requires an Office Worker or Power User license which streamlines the process to enable the feature. A separate Avaya Communicator for Web User license is no longer required. To enable Avaya Communicator for Web, users can access the client via the Chrome Web Store or have it provisioned via their system administrator.
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Avaya SoftConsole With IP Office R10.0 Avaya SoftConsole has been enhanced as specified below: o Presence support – support for presence added to directory where you can IM users. o New Updated User Experience
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UC Clients Enhancements UC Clients have been enhanced in IP Office R10.0 as specified below: one-X® Portal: provides the user with a full web based UC experience. Through Gadgets, the user can control calls, manage conferences, access directory, import/export contacts, instant message and presence, and manage call preferences. With IP Office R10.0 Avaya one-X® Portal for IP Office has been enhanced as specified below: o Resilience support added and detailed in section 5.1.1. o Conference scheduler enhanced for greater flexibility in three areas: • • •
Ability to disable dial out. The Administrator can now delete scheduled conferences. Users can now extend scheduled conferences.
Administration has been simplified with a new dashboard with quicker access to configuration.
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Android MUC Demo – Creation of Chat Room
Select Available contacts Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
New chat room 23
Android MUC Demo – Chat View and Add Participants
P2P & Group chat
Active Chat Room
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Add available contacts 24
Android MUC Demo – Group Actions
Add to conference
Organize Conference
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Group Info 25
MUC participant view of chat room.
Invitation received
Participant in Group Chat
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Leave group chat option 26
Feature Overview  Android Adhoc like conference screenshots
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Text to Speech for instant messages
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Demo : Click to Call
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Android – Better Usability Settings
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Android : Present the emergency call disclaimer
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Share app via social networks - Demo
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Feature Overview MUC Demo – Creation of Chat Room – Go to “Contacts” tab. – Select required contacts and tap on “Group Chat” button. – Enter valid group chat name and press “Ok” button.
Available contacts
Select participants
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New chat room 33
Demo – Chat View and Add Participants
P2P & Group chat
Active Chat Room
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Add available contacts 34
Demo – Group Actions
Delete group/ participants
Add to conference
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New chat room invite 35
Demo - “Adhoc� like conference
On going calls
Before Merge
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After Merge 36
Demo - Mid Call screen matrix
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Demo - Interactive Notifications  Ability to respond to an incoming call from banners
 Ability to listen or pickup the calls from lock Screen
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WebRTC Gateway
Feature Overview
WebRTC is a free, open project that provides browsers and mobile applications with Real-Time Communications (RTC) capabilities without any plugins. WebRTC provides an opportunity to enable rich, high quality, RTC applications to be developed for the browser, mobile platforms and allow them all to communicate via a common set of protocols. WebRTC Gateway for IP Office 10.0 provides capability for IP Office users to have voice, video calling capabilities via WebRTC supported browsers (Chrome, Opera, Firefox) across multiple platforms. WebRTC Adoption Contact Center Agents Customer Engagement onAvaya (IPOCC)
Enterprise UC Clients Avaya Communicator for Web Web Collaboration Softphone (Collaboration account holders only)
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Feature Overview – Access via Web Management Solution Page
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Feature Overview – TLS settings
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Feature Overview WebRTC Gateway Extension Login Options in “PhoneService” https://IPAddress:9443/PhoneService Bump Connection option to login by force logging out the simultaneous WebRTC user
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