Veolia Water in the UK WATER MANAGEMENT SOLUTIONS FOR BUSINESS AND INDUSTRY
services
Veolia Water Kings Place, 90 York Way London N1 9AG Tel: 0207 843 8500 Fax: 0207 843 8560 Email: information@veoliawater.co.uk Registered in England and Wales: 2127283 www.veoliawater.co.uk
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overview
Veolia Water in the UK CONTENTS Worldwide Expertise
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Our UK Services
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• Municipal Services
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• Industrial Services
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• Commerical Services
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The value of each drop of water, which only usually manifests itself when its supply is threatened, must be recognised and preserved in the wettest as well as the driest times. Water is a precious gift, essential for life. However, it is no more a free gift than say, oil or coal. They all exist in nature but there is cost in discovering, preserving and nurturing the sources, collecting and refining the product and delivering it to the client. To ensure we have enough water available for future generations, everyone must become conscientious and respectful in their use of water.
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• Sustainable Communities
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Corporate Responsibility
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Integrated Solutions
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Veolia Water in the UK
Services Overview • Worldwide Expertise
worldwide
expertise
Foundation driven by its people
Veolia Water, the water division of Veolia Environnement, has more than 150 years’ experience in the water industry. The Company operates in 57 countries, delivering high-quality essential services to ensure the provision of safe, clean drinking water for more than 78 million people, and wastewater services for more than 54 million.
The Veolia Environnement Foundation is a leading, private-sector foundation. It supports non-profit, community-oriented projects contributing to sustainable development, with special focus on outreach, workforce development and environmental conservation internationally.
Veolia Water places a great deal of importance on the quality of its human resources management. The basic principles of Veolia Water are formed from the trust we place in our local management, fostering talent and developing a culture that promotes dialogue and innovation in labour relations.
Training and Development We recognise the importance of developing our workforce, providing the best occupational training possible and ensuring high standards of health and safety are met. We run a dedicated training centre for all our employees - Campus Veolia Environnement, and actively encourage them to attend its diverse range of courses. The courses are all designed to enhance customer service, skills and expertise to provide excellence in water management solutions.
Research and development With an annual investment of €150 million in research and development activities, 200 scientific partnerships world-wide and 800 experts, the cutting-edge systems, skills and technologies available throughout the Veolia group of companies are second to none.
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More than 150 years in the water industry globally providing clean and waste water services.
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Veolia Water applies robust health and safety procedures across all its activities. Regular review of these procedures ensure that they remain relevant to our business activities at all times.
About Veolia Water
People - the core of our business
Veolia Environnement is the world leader in environmental services. It provides customised solutions to meet the needs of municipal clients (e.g. local and government authorities) and commercial clients in four complementary segments: water, environmental services, energy services and passenger transportation.
Health and safety
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Veolia Water in the UK
Services Overview • Our UK Services
• Building, operating and maintaining water related assets for businesses • Customised and sustainable solutions • Technological solutions • Customer services • Operation & maintenance for public sector water & wastewater treatment plants
Veolia Water in the UK In the UK, Veolia Water has established a strong presence in every aspect of water cycle management. We own and operate three major water supply companies in the south-east of England. These companies are regulated independently by the Office of Water Services (Ofwat).
Our business services We’re also a key player in the commercial side of the UK water market where we have established a strong reputation through a broad range of activities, including: • Building, operating and maintaining waterrelated assets on behalf of our clients. • Providing customised and sustainable solutions to optimise water cycle and wastewater management for our industrial clients. • Offering technological solutions for the treatment of potable, process and utility water, and wastewater. • Operations and maintenance activities in public sector water and wastewater treatment plants. • Customer services, including meter reading, billing, customer queries, cash collection and debt management.
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our UK
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Whatever our clients do with water, we can help them do it more efficiently and effectively.
services
Our commercial expertise In recent years our commercial UK business has gone from strength to strength, with a client base that includes many major public and private sector organisations. We divide our non-regulated services into four key sectors: municipal clients, industrial clients, commercial clients and sustainable communities. We have a long history of innovation and problem-solving prowess. So whether we’re building a brand-new, state-of-the-art wastewater treatment facility for a water company or operating a commercial plant that was built in the 1970s, our approach remains the same: we work with the available facilities, technologies and budgets to develop and deliver the best possible solution, every time.
All clients have different needs We never resort to a ‘one size fits all’ solution, because we recognise that each client is unique and we pride ourselves in creating a fully bespoke service. For instance, our contract might require us to install and manage complete turnkey facilities, or to resolve issues and improve efficiency at an existing plant. The size of the deal is irrelevant; and we always aim to provide a high-quality service. Our clients tell us they value our set-up because they know we represent a safe pair of hands. Leaving the management of their water operations to us as a trusted partner frees them up to focus their efforts on developing their business.
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Veolia Water in the UK
Services Overview • Municipal Services
municipal
services
• Operate and maintain 107 water treatment works • Operate and maintain 16,000 km of water mains
Management and delivery
Our ‘municipal’ clients are the numerous regulated water and sewerage companies across the UK. They all share the same objective: to gain increased efficiency and cost certainty from the delivery of water-related services.
For projects and programmes we use our know-how to ensure that our clients’ capital investment plans are implemented efficiently and effectively.
In the UK we own and operate three water companies responsible for supplying drinking water to more than 3.5 million people. We are also responsible for operating and maintaining 107 water treatment works and more than 16,000 km of water mains. We provide a fully bespoke service in relation to water supply and wastewater treatment, by combining one or more of the following to meet client requirements:
Operating and maintenance We ensure the smooth running of client assets ranging from treatment works and pumping stations to underground pipes.
Design & build technological solutions We offer bespoke solutions for the treatment of water and wastewater from the installation of individual engineered solutions and packaged plants to complex design and build projects utilising several unique Veolia Water technologies
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Treatment, disposal and recycling We help our clients minimise their carbon footprint through the treatment, disposal and recycling of biosolids.
Customer service provision We take on responsibility for achieving our clients’ Ofwat customer service targets, including meter readings, bills, responding to bill-related queries, cash collection, debt management and assisting special-needs clients.
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Working in partnership with regulated water companies to provide water and wastewater services.
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Our water companies: • Supply drinking water to more than 3.5 million people
Our regulated water clients
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Veolia Water in the UK
Services Overview • Industrial Services
• Paper and pulp • Food and beverages • Metals • Cosmetics • Pharmaceuticals • Chemicals • Petrochemicals
industrial
Water supply to industry Our clients rely on us to provide them with an uninterrupted supply of high-quality water in large volumes. They trust us to treat the effluent resulting from their production processes and to dispose of it safely. We offer a safe pair of hands.
Many industrial clients rely on us to operate and maintain the assets they need for water supply and effluent treatment, above and below ground.
At every stage of the industrial water cycle we can provide services to support our clients’ business: from abstraction through to the production of process water and the subsequent treatment and recycling of effluent.
They know we can drive down the costs involved by introducing new technologies and controls, or by improving the performance of existing assets. Many also choose to offset the risks involved by transferring asset management to us over a fixed period.
Sustainable solutions
Recycling at every level
We provide customised and sustainable solutions that optimise water and effluent management for clients across a range of industry sectors, including pulp and paper, food and beverages, metals, cosmetics, pharmaceuticals, chemicals, and petrochemicals.
But that’s not all. To limit our impact on the environment, we can convert the biogas produced during effluent treatment into sustainable, non-fossil energy.
Our water and wastewater management expertise enables our clients to focus on their core business.
services
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Driving down your costs
We can collect sustainable by-products for onward sale – for example, our incinerator ash is used by the construction sector for aggregates, and treated waste is turned into fertiliser pellets for agricultural use.
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Helping your business operate more efficiently by improving performance of existing assets or introducing new technology and controls.
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Providing water supply and management services to industries such as:
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commercial
Veolia Water in the UK
Services Overview • Commercial Services
services
Our commercial clients include: Airports Defence establishments Government agencies Hospitals Prisons Schools and universities Trading estates
Public and private sectors
Bespoke solutions
Our commercial clients are public and private organisations that own and operate substantive private water networks and wastewater facilities.
Every solution we develop is bespoke and capitalises on our leading-edge technologies, vast engineering expertise and internationally renowned service and support capabilities.
We have a varied list of clients across our business, and offer services to airports, defence establishments, government agencies, hospitals, prisons, schools, universities, trading estates, canals, ports and harbours.
Regardless of the contract size or the extent of the support we are required to provide, we pride ourselves on the delivery of a first-class service.
Addressing the 5 key drivers The five key drivers in this market sector are: • cost reduction • increased efficiency • service improvement • innovation • enhanced environmental performance. To address each of these we offer these four services:
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Key business drivers are: cost reductions, increased efficiency, service improvement, innovation & enhanced environmental performance.
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• Operating and maintenance of existing assets, above and below ground. • Project and programme management of client investment plans, and delivery. • Treatment, disposal and recycling of biosolids • Customer service provision.
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Veolia Water in the UK
Services Overview • Sustainable Communities
Our multi-utility service Gone are the days when the many different parties involved in a property development project operated independently. Today’s process is slicker, more environmentally aware and firmly rooted in collaboration.
sustainable
Billing related customer service
One contact for all utility supply
Reducing carbon footprint
Our ‘one stop shop’ service means that we can provide a co-ordinated below-ground infrastructure package, incorporating project and programme management in relation to all the main utility services.
We also work with the developers to reduce their project’s overall carbon footprint. Environmentally friendly solutions might include sourcing water locally, harvesting rainwater, treating wastewater locally, reusing grey water and converting biosolids into renewable energy.
This means that developers only have to co-ordinate their activities with one point of contact for their water supply networks, sewers, electrical power lines, gas mains and telecommunication ducts – as well as their adoption by the statutory undertaker and the highway authorities.
We can include an Ofwat inset appointment to operate and manage the potable water and wastewater treatment networks on behalf of the client. At this point, we effectively become a regulated company, so take on full responsibility for all billing-related customer service provision.
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One contractor - one set of plans - one trench.
communities
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Complete utility design and installation from one supplier • Clean and waste water • Gas • Electricity • Telecoms and data • Street lighting • Renewable energy installations
In the UK, Veolia Water is building a strong client base of land and property developers, particularly in south-east England and the M1 corridor. They require innovative, bespoke water and wastewater solutions to facilitate the development of new-style sustainable communities. And that’s exactly what we provide.
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Veolia Water in the UK
Services Overview • Corporate Responsibility
corporate
responsibility Training our people
We take our responsibilities seriously. Our impeccable health and safety track record is testament to the ongoing training that our managers receive. As well as training in health and safety awareness, other necessary courses include defensive driving techniques, stress awareness, signing and guarding and a new system to control exposure to vibration from power tool work.
We pride ourselves on our ability to develop alternative water resources, such as desalination and recycling. And with the growing need to reduce CO2 emissions, we are taking every opportunity to produce renewable sources of energy, including through the application of innovative biogas fuel technology.
Top ranking CR organisation
Community involvement
In 2007 Veolia Water UK was once again recognised as one of the top-ranking organisations in Business in the Community’s corporate responsibility benchmarking index, with an overall score of 97.5%.
As part of our long-term commitment to corporate responsibility we frequently participate in local sustainable development initiatives, such as green commuter plans. We also have an impressive track record for the promotion of environmental citizenship in local schools and communities.
Acting for biodiversity With biodiversity under threat across the world, we work with our public and private sector clients to minimise the impact our water and wastewater treatment services have on the environment. Although our primary goal is to guarantee high-quality water and wastewater services to our clients, we recognise the importance of protecting all forms of life. That’s why wherever possible, we go to great lengths to preserve and restore the natural habitats and ecosystems in which we operate.
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We work with clients to minimise the impact our water and wastewater treatment services have on the environment.
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At Veolia Water we: • Develop alternative water resources such as desalination and recycling • Produce renewable sources of energy including the application of biogas fuel technology • Encourage use of our byproducts such as incinerator ash for aggregate and treated waste for fertiliser
Alternative resources
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integrated
solutions About Veolia Environnement
Sustainable development
As the global leader in environmental service, Veolia Environnement responds directly to issues affecting the modern world. We believe it is essential to combine the services that people require with the protection the environment needs. The challenges created by increased consumption of water and energy, higher waste production and traffic build up in our urban centres can only be met through practical, sustainable solutions. We make it our business to provide them.
Environmental solutions are our business, which means we can never be content to treat sustainable development merely as a question of image, reputation or behaviour. Environmental and social responsibility, together with integration within the local community, is part of our daily work. Our responsible approach is demostrated in all our technical and business action.
We provide our clients with first class, tailored solutions in four key sectors: energy service, water, transportation and waste management. Using the latest technical innovations, drawing on expertise across all our division and building long term partnerships with our customers, we offer progressive, effective solutions, which meet the demands of sustainable development.
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The credibility of our commitment to sustainable development depends on the capacity to deliver improvements in our economic, social and environmental performance.
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Creating measureable benefits through responsible water, energy, transport and waste management.
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Water, energy, waste, transport
Our commitment