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Section VI: A few words about how we work
05 Of all the areas ripe for potential disagreement between clients and agencies, invoicing and billing policies are probably the ones most prone to create bad feeling and disrupt an otherwise happy working relationship. While we may prefer to bill every two weeks, your payables department may prefer invoices once a month. You like detailed invoices; we prefer an all-inclusive, one-line price. We say “ee-thur” and you say “eye-thur”… You get the picture... For this reason, Verb Strategy & Creative has chosen to address all policy and procedure issues before we actually create the first invoice. Verb Strategy & Creative Invoicing Policies In this section, we review our billing and invoicing procedures, including sample invoices and excerpts from our client/agency contract relating to billing and invoicing. Your account manager will review these issues with you and discuss anything you feel needs adjustment. Should you be adamant about any point, we will strive to take whatever steps are necessary to help you achieve a comfort level with ongoing procedures. Ultimately, no policy is carved in stone, and we can, within reason, tailor our procedures to align with your preferred methods.
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