(JHB
OR TAMBO AIRPORT
INTERNATIONAL
SAM$$ VERONIKA$$
AIRPORT)
OR TAMBO AIRPORT STATISTICS(2013) • Passengers: 18,794,897 • Aircraft Movements: 203,007 • Economic Impact: $3.2 billion
STAKEHOLDERS AIRPORT • • • • • • • • • • • • • • • • • • • • • • •
STAKEHOLDERS
Pilot Air host/hostess Luggage personnel Airport security Airfield workers Air traffic control Fuelers Customers Cleaners Check-in Tellers Passport control security Airport businesses Banks Tax return personnel Airlines 3rd party agencies First aid personnel Lost and found personnel Flight caterers Car valets Government Residents Aviation regulators
IS • • • • • • • • • • • • • • • • • • • • •
STAKEHOLDERS
Airport data management system Credit and billing invoice engine Financial and statistical information system Passenger information system Staff information system Web information system Web and teller boarding card validation Web and teller boarding card validation at gate Airport LAN system Security scanners Car park machines ATMs Passport scanners Food database Flight information display Air traffic control schedule Ticket booking database Health information system Lost and found database Fuelling database Luggage schedule
Airport$data$ management$ system$
Credit$billing$and$ invoice$engine$$
Financial$and$ staJsJcal$IS$
Passenger$IS$
Staff$IS$
Staff$IS$
Web$IS$
Web$IS$
Airport$ security$
Customers$
Airport$ business$
Pilot$
Pilot$
Tax$refund$ personnel$
Pilot$
Airlines$
Airfield$ workers$
Banks$
Banks$
Air$host/ hostess$
Air$host/ hostess$
Airlines$
Air$host/ hostess$
First$aid$ personnel$
Passport$ control$
Airport$ business$
Tax$refund$ personnel$
Airport$ security$
Luggage$ personnel$
First$aid$ personnel$
Luggage$ personnel$
Caterers$
Airlines$
Tax$refund$ personnel$
Airlines$
Check$in$ tellers$
Airport$ security$
Caterers$
Airport$ security$
Car$valets$
Government$
Airlines$
3rd$party$ agencies$
Passport$ control$$
Airfield$ workers$
Car$valets$
Airfield$ workers$
residents$
3rd$party$ agencies$
Caterers$
Tax$refund$ personnel$$
Air$traffic$ control$
Government$
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Caterers$
Government$
Airlines$$
Fuellers$
Cleaners$
3rd$party$ agencies$
Cleaners$
Check$in$ tellers$
Lost$and$ found$ personnel$
Check$in$ tellers$
Passport$ control$
Caterers$
Passport$ control$
Tax$refund$ personnel$
Government$
Airport$ businesses$ Lost$and$ found$ personnel$
Web$&$teller$ boarding$card$ validaJon$
Web$&$teller$ boarding$card$ validaJon$at$gate$
Airport$LAN$ system$
Security$scanners$
Car$park$machines$
ATMs$
Passport$scanners$
Food$database$$
Airport$ security$
Airport$ security$
Pilot$
Pilot$
Customers$
Customers$
Pilot$
Air$host/ hostess$
Customers$
Customers$
Air$host/ hostess$
Air$host/ hostess$
Car$valets$
Banks$
Air$host/ hostess$
Airport$ security$
Check$in$ tellers$
Check$in$ tellers$
Luggage$ personnel$
Luggage$ personnel$
Residents$
Airport$ businesses$
Airport$ security$
Check$in$ tellers$
airlines$
Airlines$
Airport$ security$
Airport$ security$
Customers$
Airport$ businesses$
AirďŹ eld$ workers$
Customers$
Check$in$ tellers$
Airlines$
Air$traďŹƒc$ control$
Passport$ control$
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3rd$party$ agencies$
Check$in$ tellers$
Airlines$
Tax$refund$ personnel$
caterers$
Banks$
Airport$ businesses$
Airlines$
3rd$party$ agencies$ Lost$and$ found$ personnel$
Airlines$
Flight$display$
Air$traffic$ control$schedule$
Ticket$booking$ database$
Health$IS$
Lost$and$found$ database$
Luggage$ database$
pilot$
Pilot$
Airport$ security$
Pilot$$
Air$host/ hostess$
Luggage$ personnel$
Air$host/ hostess$
Air$host/ hostess$
Check$in$ tellers$
Air$host/ hostess$
Luggage$ personnel$
Airport$ security$
Airport$ security$
Airport$ security$
Airlines$
Airport$ security$
Airport$ security$
Airfield$ workers$
Airfield$ workers$
Airfield$ workers$
3rd$party$ agencies$
Check$in$ tellers$
Customers$
Check$in$ tellers$
Air$traffic$ control$
Air$traffic$ control$
AviaJon$ regulators$
Airlines$
Cleaners$
Airlines$$
Customers$
Airlines$
First$aid$ personnel$
Airlines$
Check$in$ tellers$
AviaJon$ regulators$$
Caterers$
Lost$and$ found$ personnel$
Airport$ businesses$
Government$
Airlines$
AviaJon$ regulators$
AviaJon$ regulators$
STAKEHOLDER MAPPING