DMEPOS AND THE REMOTE WORKER: 10 TIPS FOR SUCCESS

By Brightree

With providers like Family Medical Supply reporting a shift in their business model and 90% of their DMEPOS workforce now working remotely due to the COVID-19 crisis, it’s important to find ways to remain productive, engaged, and connected.

Change happened in a hurry, yet there are tools and tips that you can use during this critical time. In fact, Jerri McLamb, Family Medical Supply’s Vice President of Billing, reports that functionality in their Brightree system is making it easier to monitor and assign tasks to remote staff.

[ New tools allow you to manage your business with remote staff while keeping patients and employees safe. ]

Tools like the new COVID analytics dashboards and revenue cycle and sales order worklists and photo confirmation at delivery allow you to manage your business with remote staff while keeping patients and employees safe. Brightree has also introduced a new drop-ship function within ePurchasing that enables providers using VGM Fulfillment to drop ship serialized items to patients and automate proof of delivery directly into Brightree Document Management. And the ability to find tips and training and to see what other suppliers are doing through Brightree Community forums is proving highly valuable.

Another sure-fire way to ensure a successful remote work environment is to follow and share these 10 tips. Download Brightree’s top 10 tips to share with your team.

1. Practice good self-care. Take regular breaks and get some exercise with stretching, walking, and regular movement incorporated into your working day just as you would in the office.

2. Consider good ergonomics. Listen to your body and be conscious of posture, screen height, and seating arrangement for comfort. 3.

3. Set up your mobile office. Think about where you’ll spend your hours and then, for the best experience, consider having a designated workspace that’s set up for comfort and function.

4. Check your hardware. Your best work setup also includes gadgets like a laptop charger and a mouse. Check that your essential connections, like your business phone, are working correctly and test regularly.

5. Configure your system. Ensure your business management system is configured with the latest security settings and workflows for optimal remote staff productivity.

6. Re-tool your meetings. Help meeting participants prepare by including agendas in the invitation. You can also build and maintain social connections with your team by opening meetings with a check-in or icebreaker.

7. Be present during virtual meetings. Unmute your microphone, turn on your camera, and validate contributions from others. A head nod or “yeah, good idea” goes a long way.

8. Maintain team camaraderie. Beyond formal meetings, you’ll want to check in with your team members daily. You should also consider creating a team group chat to boost energy levels.

9. Stay connected. Over communicate by using tools like email and instant messaging.

10. Stay current. Stay in touch with your management team and ask any questions that come up about your new work routine.

Get more provider perspectives from Family Medical Supply on empowering remote staff in this Q&A.