Celebrate
greater victoria business awards APRIL 27, 2012
GOVERNORS’ LIFETIME ACHIEVEMENT AWARD WINNER MR. TERRY FARMER
#100-852 Fort St. Victoria, BC, V8W 1H8
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Chair’s Message
“A successful man is one who can lay a firm foundation with the bricks others have thrown at him.” - David Brinkley
The trick is to grab the bricks before they hit you. Taking a look at the list of finalists joining us tonight, we clearly have some master bricklayers among us. Each person, each business who has been a part of the Chamber Awards over the last 10 years has been building the economic foundation for Victoria. These businesses, these entrepreneurs, over the years have done more than build a business, they’ve built a community people are proud to call home. So a hearty round of applause to these visionaries who not only artfully dodged and grabbed those bricks but with grace and vision created something unique. We’re proud to claim them as ours and to lend a hand where we can to help them build something extraordinary. Tonight we invite everyone to step back from laying the mortar and to celebrate what has been built. This is truly a tribute to your innovation, your dedication, your hard work and when all else failed your pure tenacity. Consider this our heartfelt thank you.
John Espley, Chair
CEO’s Message
At the Chamber, I have the pleasure of interacting with some of Victoria’s best and brightest from around our region every day. It is a never ending opportunity to be inspired and energized by the key individuals that grow those businesses through their accomplishments and drive. Tonight, I invite everyone at this gala event to experience that for yourself and to be equally inspired by the excellence in our midst.
This year’s award recipients range from a business with a single employee to one with well over 300 employees locally, representing a broad crosssection of economic sectors across Greater Victoria. Although we do promise you a night to remember, what you won’t see tonight is the blood, sweat and tears that went into winnowing down the large number of nominations the Chamber received to only 27 finalists. Nor will you see the hard work, tenacity, and determination that each of our award recipients demonstrate daily to get to where they are today. What you will see, is why these individuals and companies were chosen and what makes them truly outstanding. Congratulations to each of our finalists. We look forward to watching your continued growth in our community.
Bruce Carter, CEO
BEAR MOUNTAIN RESORT 36 Holes of Nicklaus Golf • Westin Hotel • Athletic Club • Sante Spa
Renowned for our golf... envied for our views.
250.391.7160 bearmountain.ca
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Message from the Board of Governors Terry Farmer believes in giving back. Over the years, our city and province have been the lucky benefactors of his generosity of spirit. The organizations he has pioneered, steered or to which he has simply offered support are diverse and have touched the lives of so many. How did he manage this and build a single hotel into an iconic local chain? Attitude. It doesn’t take long after meeting Terry to be inspired by his passion and drive. The core values of sustainability, a caring attitude and a dedication to making a difference in peoples’ lives are integrated into all aspects of his life. Simply walk in the door at a local Accent Inns and the warm welcome and sense of homecoming will soon convince you of this.
As the Chamber, we’d like to say that his success over the years began with his early involvement with the Junior Chamber of Commerce back in the 60s. And it was clearly a sign of his coming achievements when, in 1972, he became the youngest President of the Chamber of Commerce since 1863. Or even that his efforts directing the paths of both the BC Chamber of Commerce and the Canadian Chamber of Commerce played a role. But of course, what it really demonstrates is Terry’s ongoing commitment to working for our community over the last 40 years. Apparently we aren’t the only ones to notice Terry’s commitment and dedication. He may have to make a little room on his awards shelf for the Chamber’s Lifetime Achievement award perhaps between his Queen’s Jubilee Medal and Generosity of Spirit Award or perhaps beside his Entrepreneur of the Year award from Tourism Victoria. It can’t be said often enough, thank you. On behalf of the Chamber Governors, congratulations Terry!
David Marshall Chair, Board of Governors
Board of Governors Induction Ceremony in 2011
Welcoming George Fuller to the Board of Governors From left to right: Robin Adair George Fuller Bob Skene Lana Denoni Mel Cooper Cedric Steele Brian Small
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CONTENTS GREATER VICTORIA BUSINESS AWARDS 2012 7
Outstanding Customer Service Award Bath Fitter Pets West Ltd.
9
New Business Award The London Chef Nurse Next Door - Esquimalt & Western Communities
10 13
Innovation Award Synergy Enterprises VicPD
Employer of the Year Award Business of the Year Award (1 - 10 Employees) Sector Learning Solutions Lûxe Home Interiors
15
Business of the Year Award (11 - 25 Employees)
16
Business of the Year Award (26 - 75 Employees)
Cairnview Mechanical Ltd. Smart Dolphins IT Solutions Inc.
CHEK News Root Cellar Village Green Grocer Ltd.
17
Business of the Year Award (76+ Employees) Harbour Air Ltd. Connect Hearing
18
Sustainable Business Practices Award
Heritage Office Furnishings Victoria Ltd. Monk Office
Business Leadership Award
20
Young Entrepreneur Award
21
Employee of the Year Award
UNIT4 Business Software Tourism Victoria
14
19
Bee-Clean Building Maintenance Richmond Property Group Ltd. Richard Van Leeuwen, Academy of Learning Rachel Paish, Passion and Performance
Amanda Broad, City Green Solutions Society Rowena Hendriks, Carlton House of Oak Bay
22 Business Person of the Year Award
Deirdre Campbell, Tartan Group Shelagh Rinald, Rinald Tax Advisory Inc.
23 Past Award Winners 26 Governors’ Lifetime Achievement Award
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Thank you to sponsors of the Greater Victoria Business Awards: EVENT SPONSORS
AWARD SPONSORS
COURIER, FREIGHT & LOGISTICS
CONTRIBUTORS
AWARD JUDGES Mr. Bruce Gillespie President, ReWerx
Mr. Joshua Hample Small Business Advisor, TD Canada Trust
Ms. Margaret Lucas General Manager, Hotel Rialto
Ms. Rose Arsenault Manager & Professional Recruiter, Placement Group
Mr. Jim Schneider General Manager, Rogers Broadcasting 103.1 Jack FM & The Ocean FM 98.5
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OUTSTANDING CUSTOMER SERVICE AWARD Sponsored by Maximum Express Courier, Freight & Logistics
Bath Fitter Bath Fitter manufactures and installs custom-made, acrylic bath enclosures. From bath liners to wall surrounds and walk-in showers, Bath Fitter’s patented technology comes with a wide variety of designs and colours. Their unique, seamless wall surround provides them with a huge advantage in the industry. Moreover, Bath Fitter completes most jobs in just one or two days, resulting in minimal disturbance to their clients’ homes. Bath Fitter strongly believes in the philosophy that they are a service company in the trades industry and has experienced tremendous growth on Vancouver Island since opening in 2000. The company has won numerous awards, including the Chamber’s Business of the Year and the Better Business Bureau’s Torch Award for Ethics & Integrity.
Winner!
482 Bay St. (250) 418-8827 www.bathfitter.com
Pets West Ltd. At Pets West, customer service is truly the first priority. Pets West is a locally owned small business that has been operating for almost 23 years. Located in Broadmead Village, Pets West strives to assist the Victoria pet community with all their pet’s needs. They stock an enormous selection of products for all types of pets including dogs, cats, birds, fish, reptiles, rabbits, guinea pigs, ferrets, and small animals. All staff are highly trained on the care of each type of pet, so customers can feel confident in receiving the best advice for any question they may have. Pets West maintains a high level of community involvement through work with local adoption and rescue groups, collaboration with local trainers, groomers, vets, and other pet professionals, and participation at local events such as the annual Pet Expo among others.
220-777 Royal Oak Dr. (250) 744-1779
www.petswest.ca
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Congratulations
tourism victoria & unit 4 business solutions Teacher & 3rd Master Ohara School Ikebana
2012 “Employer of the Year” finalists
250 598-7478 jrobertsflorist@shaw.ca • jenniferrobertsflorist.com
“We exist to improve the lives of our Clients, Team and Community”
megsonfitzpatrick.com
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NEW BUSINESS AWARD Sponsored by WorkSafe BC
The London Chef WorkSafeBC is proud to be a sponsor of the New Business Award this year with the Greater Victoria Chamber of Commerce.
The London Chef is a cooking school, café & pantry, dining room and catering business on Fort Street. The bright and inviting space offers something for everyone with a love of food. The fully interactive cooking school allows students to cook along with the Chef in real time. Designed to look and feel like you are cooking in your own home, students each have their own cooking stations complete with Viking Ranges. The Café & Pantry offers a selection of fresh baked goods, Discovery Coffee, a daily menu of fresh and seasonal lunch fare, and shelves stocked with pantry staples and exotic treats. The London Chef also offers a full range of catering and event services. Owned and operated by dynamic husband and wife pair, Dan and Micayla Hayes, The London Chef is an exciting new addition to the food scene in Victoria.
953 Fort St. (250) 590-1865
Winner!
Good luck and congratulations to all finalists.
www.thelondonchef.com
Nurse Next Door Esquimalt & Western Communities It’s about caring, not just healthcare. Nurse Next Door focuses on more than just giving a good bath, or making sure someone in need has a qualified caregiver. They work with clients to develop a program specific to individual needs whether that is help getting to doctor appointments and picking up a few groceries, around-the-clock nursing care, or maybe something in between. Their goal isn’t simply to provide care, but to get people healthy and happy again. The Nurse Next Door team ensures the finer details are taken care of so their clients can breathe a sigh of relief. Their approach to caring is unique. And they are proud of it.
(250) 590-6141 www.nursenextdoor.com
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INNOVATION AWARD Sponsored by the University of Victoria - Peter B. Gustavson School of Business
Synergy Enterprises Synergy Enterprises was founded in 2008 to make going green affordable for small business. Since then the company has grown to offer a broad range of economically driven sustainability programs for businesses and real estate assets of all sizes. What these businesses and assets all have in common is a desire to make smart, financially feasible sustainability choices.
Here we rise and shine.
You can too. Discover how with a degree from the Gustavson School of Business.
Working province-wide, Synergy has become the go-to for creative solutions that meet an organization’s social, environmental and economic targets. Synergy’s experienced consultants combine the services, products and expertise to build comprehensive, successful sustainability programs cost effectively.
415-620 View St. (250) 686-7861 www.synergyenterprises.ca
VicPD From its beginnings in 1858, VicPD has consistently provided first-class policing to the Victoria region and is now a recognized leader in the field of law enforcement. Its 243 police officers, 106 civilian support staff, and 100 volunteers are committed to serving the communities of Victoria and Esquimalt with professionalism, dedication, and open communication. This approach has helped lower our community’s crime rate to the lowest in recent memory.
Congratulations to all award winners. We applaud the success of all innovators and entrepreneurs and recognize the dedication and hard work it takes to rise to the top.
VicPD prides itself on its preventative programs, such as Block Watch and CrimeFree Multi-Housing that strengthen its ties with community partners while reducing crime. VicPD is nationally recognized as a leader in the application of public affairs and social media initiatives designed to enhance public safety.
Visit us at www.gustavson.uvic.ca
Winner! 850 Caledonia Ave. (250) 995-7386 www.vicpd.ca
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Local accounting firm supports co-op education L-R: Greg Lewis, Keith Smith and Blake Bedwal
When tax season rolls around each year, Victoria-
based chartered accounting firm Green Horwood & Co LLP knows where to turn for help—Greater Victoria’s co-operative education programs. The Chamber of Commerce member has been hiring Camosun College students for 20 years and University of Victoria co-op students for the past five, with very positive results. As one of several co-op student supervisors at the firm, Keith Smith is also the partner in charge of human resources and hiring. He has seen great advantages to welcoming Camosun and UVic co-op students to the team, especially during the hectic tax season. “Historically, tax season is a busy time, and students come in ready to work,” he says. “But they do more than bring extra hands to the office—they also bring a younger vibe to the company, including more energy and enthusiasm.” Blake Bedwal, a University of Victoria co-op student enrolled in the Bachelor of Commerce program, has only good things to say about his experiences at Green Horwood. This is his third co-op term, and he has enjoyed the unique experience offered by the accounting firm.
says Bedwal. “In this position, I’m responsible for bookkeeping and tax returns, and I’ve been able to get a sense of what it’s like to work in this field. I’ve really enjoyed being able to learn in such a dynamic environment.” Greg Lewis, a Camosun College co-op student pursuing the Bachelor of Business Administration, Accounting, was thrilled to secure this work term as his first co-op experience. After working in the hotel and restaurant industry, he has found his job with Green Horwood & Co LLP to be invaluable. “This has been a complete 180 degree turn around for me,” he says. “Not only have I gained practical experience by working with T4s and T5s, but I’ve been able to learn about how different partners and Chartered Accountants communicate, and to understand how the firm works as a whole.” Welcoming co-op students onto the team has helped Green Horwood & Co LLP excel during tax season and beyond, while providing students with outstanding experiential learning—it’s a good fit for everyone. Learn more about Green Horwood & Co LLP at www.greenhorwood.com.
“I’ve taken accounting courses at UVic, but haven’t had the opportunity to gain hands-on experience,”
Contact Greater Victoria’s co-op and career programs to find the right student for your hiring needs.
Co-operative Education and Student Employment www.camosun.ca/cese 250.370.4410
Co-operative Education Program and Career Services www.uvic.ca/coopandcareer/employers http://learninginmotion.uvic.ca 250.721.7628
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EMPLOYER OF THE YEAR AWARD Sponsored by CGI
Unit4 Business Software UNIT4 Business Software, headquartered in Victoria, British Columbia, is a whollyowned subsidiary of UNIT4, a $602 million enterprise resource planning (ERP) company and a top six ERP provider globally. As a local subsidiary of a large European parent, UNIT4 Business Software enjoys the best of both worlds: established, successful underpinnings and global opportunities, paired with the exciting environment and dynamics of a younger company perched on the brink of massive growth.
Come grow with us! This is an exciting time for CGI and we want you to be a part of it. We’re looking for more than 20 skilled, enthusiastic and dedicated professionals to join our team.
UNIT4’s leading ERP product for organizations living in change, Agresso Business World, is widely acknowledged as the business software solution that delivers the lowest Total Cost of Change. The software’s unique Vita™ architecture allows for ongoing, post-implementation changes by business users, without the external IT costs typical of disparate systems.
Winner!
201 - 4420 Chatterton Way (250) 704-4511 www.unit4software.com
Tourism Victoria Tourism Victoria is the official not-forprofit destination marketing organization for Victoria, British Columbia. In business for 37 years, Tourism Victoria operates in the areas of visitor services, member services, destination marketing, travel trade, meetings and incentive travel, travel media relations, market development and corporate services.
Working closely with over 700 business members, Tourism Victoria’s mandate is to increase the economic impact of tourism for Greater Victoria by marketing the destination and servicing visitor needs. Tourism is an estimated $1.9 billion industry in Greater Victoria through direct, indirect and induced spending and Tourism Victoria is passionate about continuing to develop the visitor economy through award-winning sales and marketing campaigns, community partnerships and outstanding visitor services.
812 Wharf St. (250) 953-2033
CANADIAN ROOTS GLOBAL REACH
Come help us build upon CGI’s 35+ year history of winning and growing. With 31,000 professionals in 125 offices worldwide, you’ll benefit from the resources of a global company. At the same time, you’ll work on innovative projects for local clients that directly benefit the Victoria community. Visit cgi.com/careers to apply now. CGI is honored to support the Greater Victoria Chamber of Commerce and is pleased to sponsor its Employer of the Year Award.
The CGI Dream To create an environment in which we enjoy working together and, as owners, contribute to building a company we can be proud of.
www.tourismvictoria.com
CGI_156 Victoria Chamber 3”x 9.5” Proof Final 16-03-20 greater victoria business awards 13
BUSINESS OF THE YEAR AWARD (1-10 EMPLOYEES) Sponsored by Chamber of Commerce Group Insurance
Sector Learning Solutions Sector Learning Solutions is a privatelyowned company in Victoria delivering premium training and consulting services. Sector has a 29-year history of connecting knowledge with need, delivering SharePoint, Adobe, and Office training, and providing SharePoint consulting and curriculum development services.
CANADA’S
Their long-term success comes from being a values-based company, committed to listening respectfully to clients and meeting their needs.
PLAN
FOR EMPLOYEE BENEFITS
Sector possesses a team of top local trainers and consultants to guarantee learning every step of the way, while ensuring clients receive the knowledge they want on their own terms. Sector delivers standard and customized training on-line, in-class, and in a one-to-one format.
951 Alston St. (250) 727-2266 www.sectorlearning.com
LÛxe Home Interiors Quality furniture, exceptional service and inspiring design have been the hallmark of Lûxe Home Interiors since 1996. Formerly Norwalk Furniture, Lûxe is a respected leader in design inspiration and custom furnishings on Vancouver Island. With new ownership and an expanded product line, Lûxe provides clients with the ability to customize and create any piece of furniture to suit their own unique styles and tastes. Lûxe sales professionals are trained designers, able to offer complimentary onsite design plans.
See why over 25,000 business owners selected this plan! Local Chambers Plan Advisor:
Jack Insurance & Financial Services
#201, 1137 Yates Street, Victoria, BC P: 250.383.9866 F: 250.383.6241 rob@jackinsurance.ca
Winner!
While in the showroom, clients can schedule a Lûxe designer to visit their home or business and assist in the design of a single piece of furniture or the next exciting project. At Lûxe Home Interiors dreams come together, one idea and one inspiration at a time.
2655 Douglas St. (250) 386-7632 www.yourstyleyourway.ca
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BUSINESS OF THE YEAR AWARD (11 - 25 EMPLOYEES) Sponsored by the Greater Victoria Development Agency
Cairnview Mechanical Ltd. The staff at Cairnview Mechanical Ltd. care for the health of buildings and the people working and living in them. Their expertise allows for the installation, monitoring, maintenance and servicing of the most critical systems such as plumbing, heating, gas, air-conditioning, ventilation and fire protection in buildings.
Critical building systems must be efficiently maintained to safeguard your building environment. Cairnview is a full scope mechanical and service provider, with their ability to design, construct, maintain, repair and replace building systems with a ground up delivery and support team. Cairnview is committed to delivering service excellence and full value, quality and timely workmanship at reasonable cost. Partner with Cairnview to provide exceptional care for any building environment.
Winner!
577 Bay St. (250) 385-8439 www.cairnview.com
Smart Dolphins IT Solutions Inc. From the outside, Smart Dolphins might look like one of many I.T. support companies from which Victoria businesses have to choose. Companies that have experienced “technology with porpoise” know differently. Smart Dolphins is unlike any other computer and network support company in Victoria. Over the past 12 years, they have built and refined a team with tools and processes that truly deliver on what they promiseto take full responsibility for the success of their client’s I.T. systems. Whether the client is an accounting firm, a legal office, a high tech company, a non-profit or any other business that relies heavily on functional and secure computer systems, Smart Dolphins’ proactive business model removes technology infrastructure from the organization’s concerns, so they can focus on their core competencies.
5 - 515 Dupplin Rd. (250) 721-2499
www.smartdolphins.com
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BUSINESS OF THE YEAR AWARD (26-75 EMPLOYEES) Sponsored by Heenan Blaikie
CHEK News CHEK News has been on-air since 1956, but in September of 2009 the company almost closed down until employees, and a few major investors, bought the company. CHEK is now the only employee-owned station in North America. They may be small, but they’re mighty! CHEK News crews cover the Island seven days a week featuring the 5 o’clock newscast, broadcast legend Tony Parsons at 10 pm, irrepressible Ed Bain on Weather, Dana Hutchings hosting CHEK Point, and Jeff King on Sports and Game ON! (The only local weekly sports show.) CHEK also gives back, offering more than one million dollars in airtime to non-profits every year. Staff donate their time to events across the island. CHEK thanks viewers island-wide for their support.
780 Kings Rd. (250) 383-2435 www.cheknews.ca
Root Cellar Village Green Grocer Ltd. The Root Cellar Village Green Grocer opened its doors 4 years ago and has been racing ever since to keep up with Victoria’s voracious appetite for all things fresh, local, organic and delicious! Owners Adam, Daisy and Phil love the challenge presented by the community’s high culinary expectations and embrace the opportunity to meet those demands!
Winner!
Balancing relationships with growers, customers and team members has created an atmosphere of family at this little shop on the corner where consumers can be sure that what they bring home will be farm fresh, dirt cheap, and delicious. When their customers go home with a new taste on their palette, something fresh in their basket and a recipe in their hand, then the Root Cellar Village Green Grocer has had a successful day!
1286 McKenzie Av. (250) 477-9495 www.therootcellar.ca
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BUSINESS OF THE YEAR AWARD (76+ EMPLOYEES) Sponsored by the Times Colonist
Harbour Air Ltd. Harbour Air Ltd. is the world’s largest allseaplane company and North America’s first carbon neutral airline. Along with its subsidiary company, Westcoast Air, Harbour Air offers daily scheduled service flights between Vancouver, Victoria, Richmond, Nanaimo, Comox, Whistler, the Sunshine Coast and the Gulf Islands, servicing over 400,000 passengers each year. Harbour Air also provides scenic flights and tour packages, private charters and a cargo express service. Since its establishment in the capital city in the spring of 1992, Harbour Air has worked diligently to develop its relationship with the Greater Victoria community, and by following its mission to ‘take pride in providing a safe and professional air travel experience’ has successfully attained a prominent place in the airline and tourism industry.
Winner!
950 Wharf St. (250) 385-9131 www.harbourair.com
Connect Hearing Connect Hearing is an active member of local communities across the country. For more than 30 years they have served customers from Victoria to Halifax, with more than 100 locations in between. Over time, they have become Canada’s largest network of Registered Audiologists and professional Hearing Instrument Practitioners and are proud to be known as your hearing professionals. Connect Hearing provides hearing assessments and sells leading edge hearing aids and everyday listening products. Each clinic provides a complete range of testing and follow-up care including ongoing servicing, maintenance and cleaning under their SoundCare Assurance program. Better hearing is their passion. Their goal is to ensure everyone stays connected to a full and colourful world of sound.
309 - 645 Fort St. (250) 385-3103
www.ihs.ca
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SUSTAINABLE BUSINESS PRACTICES AWARD Sponsored by Pacific Carbon Trust
Heritage Office Furnishings Victoria Ltd. Heritage Office Furnishings is a contract office furniture dealership serving Victoria and Vancouver Island. For more than 30 years, Heritage has helped people succeed in the workplace by supplying, servicing, and moving quality office furniture to: people in government, military, healthcare, education, and business. Heritage helps people achieve health, comfort and productivity at work.
A more sustainable business for you.
Heritage supports the local community and cares deeply about the environment. They actively support numerous charities with donations of furniture and volunteer time while remaining committed to the highest standard of environmental certification: Carbon Neutrality. They are so passionate about sustainability they have implemented a comprehensive sustainability program, and have plans to improve performance.
A cleaner future for everyone. Far-sighted business leaders know
1C-555 Ardersier Rd. (250) 386-5121 www.heritagevictoria.com
Monk Office
their clients value sustainability – and so do we.
Monk Office is 100% Island owned and Island grown and is proud to be an integral part of this Vancouver Island community for over 60 years. Their local distribution center means their customers have access to over 38,000 office products from paper to printers, pens to post-it notes, eco-friendly alternatives, the latest in ergonomic “green” office furniture to the latest IT products on the market.
Our work directly addresses climate change through investments in real greenhouse gas emission reductions throughout BC. Pacific Carbon Trust – a trusted leader in
With over 10 locations, the staff of 135 dedicated, “helpful office people” live and work on this Island; it’s why they are committed to the Greater Victoria community!
the low-carbon economy. For more information, visit PacificCarbonTrust.com or call 250.952.6793.
Winner! 800 Viewfield Rd. (250) 384-0565 www.monk.ca
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BUSINESS LEADERSHIP AWARD Sponsored by Coast Capital Savings Credit Union
Bee-Clean Building Maintance Established in 1967, Bee-Clean Building Maintenance provides custodial services for approximately 220 million square feet of retail, commercial and institutional buildings on a daily basis. With over 9,000 people servicing almost every industry in the country, Bee-Clean is recognized for developing and implementing a management structure promoting and advancing operational excellence.
Enjoy this. You’ve earned it.
They are the only company in Canada to have undergone independent assessments, and officially became CIMS Green Building certified with honours in 2009. Bee-Clean is committed to sustainability and providing added value to their customers. A long-term business, they believe in providing their customers with the best people, state of the art equipment and products.
Winner!
526 Comerford St. (250) 381-7566 www.bee-clean.com
Richmond Property Group Ltd. Richmond Property Group Ltd. is a full service commercial and strata property management company serving the Greater Victoria region. They are a locally owned company committed to supporting the community, maintaining good stewardship of those assets under their management, and striving to exceed the best practices for environmental and community sustainability. They offer extensive experience and knowledge of all aspects of property management and support a tailored “client needs” service, based on excellent communication, strong personal relationships and dedication to detail.
Coast Capital Savings congratulates all of the nominees and winners of the 2012 Greater Victoria Business Awards.
Richmond Property Group Ltd. constantly seeks ways to enhance services through adaptation, innovation and the use of technology. Their entire team strives to ensure that the properties they manage are successful, profitable and hassle-free investments for their owners.
115 - 1537 Hillside Av. (250) 388-9920 www.richmondproperty.ca
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YOUNG ENTREPRENEUR AWARD Sponsored by Royal Roads University, Faculty of Management
Richard Van Leeuwen, Academy of Learning The Academy of Learning is a career and business college that provides students with a hands-on approach to career training. Their programs are designed to help students achieve their career goals by offering flexible scheduling, one-onone attention, and placement assistance upon graduation. Their students have the advantage of Personalized Learning, starting at any time!
CONGRATS BRAVO SALUD CHEERS
Royal Roads University toasts the Young Entrepreneurs here at home, and around the world, shaping our futures in unimaginable ways. We help create young entrepreneurs, with
Winner!
In 2008 Richard Van Leeuwen, BCom, CA, along with his business partner, took over ownership of the Academy of Learning Career College in Victoria and WestShore. Recognizing the opportunity to improve both the delivery and overall customer service within the industry, the company expanded and currently operates locations in Nanaimo, Kamloops and Kelowna. The student body exceeds 200 learners, with graduates acquiring meaningful employment in the healthcare, information technology and business sectors.
204 - 1111 Blanshard St. (250) 385-1333 www.academyoflearning.com
Rachel Paish, Passion and Performance Offering over 22 types of dance classes for adults as well as workshops, entertainment, wedding choreography, private parties and more - Passion and Performance is the number one dance and fitness studio for adults in the city!
our Bachelor of Commerce in Entrepreneurial Management degree – focusing on innovation in a constantly changing global marketplace. In just 12 intensive months, or our 24-month online program, we develop tomorrow’s “world-changers”. We’re proud of them, and every one of today’s
Recent UVIC graduate and owner Rachel Paish is proud to create a fun space for adults to have fun, be silly, be healthy and learn unique skills at this one-of-a-kind facility. Rachel would like to congratulate all of the finalists for the 2012 Greater Victoria Business Awards and is very excited to be a member of the Chamber.
award winners. Enjoy your day; you’ve earned it. And consider tomorrow, too: www.royalroads.ca/commerce, or 1.877.778.6227.
201-661 Burnside Rd. (250) 889-3435 www.passionandperformance.com
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EMPLOYEE OF THE YEAR AWARD Sponsored by CHEK News
Amanda Broad, City Green Solutions Society City Green Solutions is an enterprising nonprofit with a mission to excite, inspire and lead British Columbians. Finding innovative homes and building energy efficiency solutions is the goal for City Green. City Green’s programs reduce energy consumption, utility bills and greenhouse gas emissions while increasing the comfort of homes and buildings. As the only non-profit provider of the ecoENERGY and LiveSmart BC programs in BC, City Green has completed over 21,000 home energy assessments. City Green is proud to recognize Amanda Broad, Energy Services Manager, for her contribution to our success. Her professionalism, commitment, and belief in our core values have made us what we are today. Amanda sets the tone for her staff and for the organization by creating an upbeat, collaborative atmosphere while leading a culture of outstanding client service. Thank you, Amanda.
220-620 View St. (250) 381-9995
Congratulations to all the nominees!
S o l u t i o n s
www.citygreen.ca
Rowena Hendriks, Carlton House of Oak Bay Carlton House of Oak Bay is one of the most sought after all-inclusive retirement residences in Western Canada. Built in 2005 and locally owned, their team dedicated people are committed to making a difference through the enhancement and support of residents. Centered in the highly desirable community of Oak Bay, Carlton House combines quiet elegance with unparalleled amenities in a secure and supportive environment. Carlton House offers the independence, comfort and privacy of your own home, complemented by all the advantages of comprehensive facilities and services. At Carlton House, Rowena Hendriks is an effective communicator, patient and open. She strives to do what is best for staff while balancing the needs of the organization. She is supportive and her peers value and trust her opinion. Rowena is a genuine pleasure to be around and brings energy and creativity to Carlton House.
JIM BEATTY WEEKNIGHTS at 5 and 6:30
Winner!
2080 Oak Bay Av. (250) 595-1914 www.carltonhouse.ca
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BUSINESS PERSON OF THE YEAR AWARD Sponsored by the Greater Victoria Chamber of Commerce
Deirdre Campbell, Tartan Group Deirdre Campbell never imagined that a “short term fix” to enable her MBA would turn into a dream career, headquartered in Victoria, BC. Today, 11 years later, Tartan Group is one of the most respected tourism communications companies in Canada, with representatives in Victoria, Vancouver and New York, and clients in Western Canada, the Caribbean, Central and South America.
YOUR MEMBERSHIP MEANS BUSINESS. Congratulations 2012 Award Finalists!
With new business partner Terry Rachwalski, Deirdre is redefining the model for success in tourism public relations by offering fully integrated communications solutions to businesses committed to the quadruple bottom line. And while Tartan is building an international portfolio and reputation, Deirdre’s ultimate goal is to bring best practices back to Victoria so that BC can take the lead within Canada for creating sustainable tourism development.
Unit A - 777 Blanshard St. (250) 592-3838 www.tartangroup.ca
Shelagh Rinald, Rinald Tax Advisory Inc. Rinald Tax Advisory takes a comprehensive approach to providing tax efficient solutions for addressing the wealth transition objectives of individuals, families and businesses. Providing innovative and practical tax advice by combining technical professionalism and clear communication - their primary objective is making a meaningful difference for clients.
RECOGNITION. CONNECTIONS. ADVANCEMENT.
Rinald Tax Advisory also collaborates with other accounting, legal and financial advisory firms to develop solutions to the complex tax issues that arise for their clients. By offering a full range of tax services, they provide the opportunity to manage risk from a tax-advisory perspective while maintaining valued client relationships.
Winner! VICTORIACHAMBER.CA 22 greater victoria business awards
841 Yates St. (250) 361-1300 www.rcatax.com
PAST AWARD WINNERS Outstanding Customer Service New Business Innovation Employer of the Year Business of the Year (1-10 Employees) Business of the Year (11-25 Employees) Business of the Year (26-75 Employees) Business of the Year (76+ Employees) Sustainable Business Practices Business Leadership Young Entrepreneur Employee of the Year Business Person of the Year Governors’ Lifetime Achievement Award
Directis Consulting Capital City Boxing Inc. Pet Loss Care Memorial Center Megson Fitzpatrick Insurance Services Enabled Financial Services Ltd. Sportball Pizzeria Prima Strada Island Savings Swans Suite Hotel & Brewpub The Truffles Group Todd Howard, Pacific Rim College Justin Green, Maximum Express Courier, Freight & Logistics Mike Miller, Abstract Developments Inc. Cedric Steele, Cedric Steele & Associates
Outstanding Customer Service New Business Innovation Employer of the Year Business of the Year (1-10 Employees) Business of the Year (11-25 Employees) Business of the Year (26-75 Employees) Business of the Year (76+ Employees) Business Leadership Young Entrepreneur Employee of the Year Business Person of the Year Governors’ Lifetime Achievement Award
Rental Owners & Managers Society of BC Sterling Financial City Green Solutions Society Chemistry Consulting Group Inc. Cedarwood Productions Inc. Ruffell & Brown Interiors City Green Solutions Society Scott Plastics Ltd. Page One Publishing Inc. Jeremy Wilson, Adrena Line Zipline Adventure Tours Lisa Brideson, Inn at Laurel Point Tim Cormode, Power to Be Adventure Therapy Gordon Denford, Berwick Retirement Communities
Outstanding Customer Service New Business Innovation Employer of the Year Business of the Year (1-10 Employees) Business of the Year (11-25 Employees) Business of the Year (26-75 Employees) Business of the Year (76+ Employees) Sustainable Business Practices Business Leadership Young Entrepreneur Employee of the Year Business Person of the Year Governors’ Lifetime Achievement Award
Robinson’s Outdoor Store The Root Cellar Village Green Grocer Ltd. Island Displays Megson Fitzpatrick Inc. SW Audio Visual Robinson’s Outdoor Store Neverblue Victorian Epicure Inc. Monk Office Accent Inns Scott Dewis, Race Rocks Digital Inc. Sheri Kasnik, Island Savings Credit Union Margaret Lucas, Hotel Rialto Alex A. Campbell, Founder, Thrifty Foods
2011
2010
2009
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“CONGRATULATIONS TERRY AND LESLIE FARMER!” Brian and Shirley Small & Cedric and Dorene Steele
575 Gorge Road East, Victoria, BC, V8T 2W5 Phone: (250) 386‐7586 Fax: (250) 386‐4550
CONGRATULATIONS to TERRY FARMER
on receiving the
Governors’ Life�me Achievement Award
Well Deserved!
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GOVERNORS’ LIFETIME ACHIEVEMENT AWARD Chosen by the Chamber’s Board of Governors
Mr. Terry Farmer, Co-Founder & Chairman, Accent Inns Even when advocating change, it is clear that Terry knows a good thing when he sees it. Born and raised here in Victoria, just as his parents were before him, Terry is a proud Islander. His first foray off island was to UBC in order to get his degree in Commerce, but he soon returned home to Victoria and began his lifelong efforts to make a difference. Terry began his career of community activism joining the Greater Victoria Junior Chamber of Commerce in the 60s when he was only 22. He continued his relationship with the Chamber and in 1969 became a Director and Vice-President. By 1972, he was acclaimed as President and became the youngest one for the Chamber since its inception in 1863.
Terry Farmer knows the power of helping people. After all, if he hadn’t offered to lend a hand to help his father and partner build the Chateau Victoria he might never have realized just how much more fun he could have in hospitality rather than a career in banking, property management or construction. Anyone who knows Terry, knows that he isn’t content to rest on his laurels. Positive change has been a staple of his life. Terry’s advice to the graduates of Royal Roads at their 2007 Convocation, “… as life moves on over the years do not hesitate to change your area of work should opportunities arise. When they do you should do your due diligence and then strike out quickly, especially if you have a chance to get out on your own and become an entrepreneur. I did this 21 years ago and it was the most thrilling and challenging stage of my career (aside from getting married of course).”
Looking to explore and enjoy a little adventure, Terry once again left the island and took off to Montreal. Not surprisingly, he landed on his feet and shortly after joining Royal Trust, his boss saw his potential and shipped him off to Toronto. But Toronto held no charm for him, and after sampling what other great cities had to offer he returned home here to Victoria. In 1986 Terry Farmer surveyed the tourism industry and identifying a void in the industry, he opened up a motor inn in Victoria. A mere 26 years later, Terry is Co-Founder and Chair of Accent Inns Inc., an award-winning, family-owned B.C. hotel chain. The company is very much a family organization with their head office and hotel property in Victoria as well as properties at five other locations in British Columbia including Vancouver, Kelowna and Kamloops. During their 25th anniversary, Accent Inns celebration, President and daughter, Mandy Farmer commented on what she loved best about working with Terry, “I love my Dad’s passion. He’s got such enthusiasm and energy. It’s very contagious”. He’s both enthusiastic and hands on. It’s also clear that Terry is not afraid to roll up his sleeves and get dirty to achieve results. After his staff raised the most money of any group for the Power to Be Therapy Society, and in conjunction with a program demonstrating the value of each employee’s job, Terry donned overalls and gloves at his various locations to do work like painting and cleaning toilets at his five locations. His good humour and bigger than life personality were more
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than apparent in the YouTube video documenting him demonstrating his expertise as staff “supervised his efforts”. Terry’s management style is such that he fosters caring workplaces where employees are treated like family and partners. In an industry where high staff turnover is the norm, Accent Inns is proud to acknowledge that 48 per cent of the hotel’s current employees have been with the company for 10 years or more. Farmer has indicated that it is about mutual respect, but it is also about a sense of pride and having fun. When looking for new staff, human resources looks for the “sparkle-factor” that indefinable inner quality. That policy has resulted in hiring good staff that might have otherwise been overlooked and then investing the time to train and nurture new staff in their roles. He points out that skills can be taught and experience developed, but if the person doesn’t have enthusiasm or inherent friendliness ingrained, these attributes can’t be changed. The “sparkle factor” is stoked and encouraged by both a caring management style and a caring attitude. Terry has seen the benefits of volunteering first hand and encourages his staff to experience the personal Continued...
GOVERNORS’ LIFETIME ACHIEVEMENT AWARD Chosen by the Chamber’s Board of Governors • • • • • • • • • • •
Founding Chair - Pacific Sport National Training Centre (1994) Founding Member, Director, VicePresident, President, Chair - Tourism Victoria (1974-1989) 1989 Sportsman of the Year recipient 1998 Entrepreneur of the Year Award for Tourism and Hospitality (Pacific Region) recipient 2002 Queen’s Jubilee Medal recipient 2005 Generosity of Spirit Award recipient 2007 Rotary Community Leadership Award recipient 2007 Honourary Doctor of Laws from Royal Roads University Inaugural Life Membership distinction – Tourism Victoria (2011) Chair - Belleville Terminal Blue Ribbon Task Force (2007) Director, Vice-Chair - Pacifica Housing (2009-2012)
The above only name a few of the worthwhile organizations to which he’s lent his talents or who have recognized his efforts. To fully list the boards and organizations he has volunteered for such as the Commonwealth Games, Patrons Council, Greater Victoria Hospital Society, YM-YWCA and the Community Welfare Council, it would take more pages than we have available. And the benefits he has garnered have been immense. joys that can bring. His staff rally around a variety of causes such as InnAid and Camp Thunderbird cabins. The management philosophy of Terry, and now Mandy, seems to be working considering that Accent Inns was named by BC Business as one of the top 5 businesses to work for in 2011. When Terry gets involved in an organization or cause, he doesn’t dally. He provides them with the same thoughtful determination and clear direction that has made him a success with his own business. Terry began giving back to the community even before he established his own business, starting with his membership in the Greater Victoria Jr. Chamber of Commerce in the 60s which led to: • • •
Director, Vice-President, President Greater Victoria Chamber of Commerce (1969 – 1972) Director, Vice-President, President - BC Chamber of Commerce (19911994) Director of the Canadian Chamber of Commerce (1994-1996)
His work with the Commonwealth Games, beyond the games themselves, left a lasting legacy for Greater Victoria. Translating the $10 million provided by the Federal government into the world-class Pacific Institute for Sports Excellence. Through his efforts at Pacifica Housing there have been 150 to 200 new housing units produced for those otherwise unable to afford housing. His support of locals extends beyond Accent Inns’ staff, events and organizations to the personal level. Terry has often provided mentoring to young people interested in business. His specialty is providing guidance to those that want to become entrepreneurs. He’s delighted to help them get that gem of an idea off the ground by providing advice and cultivating the raw ambition, brains and enthusiasm that are key to any successful business person. As part of his mentoring process, Terry wants to make sure that the next generation of business leaders is well rounded.
encourage our young people to get involved and give back. Join community organizations, give back to our society,” Terry counsels. Speaking of support and encouragement, Terry modestly indicates that he wouldn’t have been able to achieve this on his own. When asked about what he is most proud of, his ever present grin widens and the accomplishments of his daughter Mandy and son Devlin flow. He mentions the incredible support from his wife Leslie and children as they truly grew up in the hotel business. And over the years that support has grown to the point where Mandy has followed in her father’s footsteps and took up the reins as President and CEO of Accent Inns in 2008. Somehow knowing Terry and his boundless energy, that just means we’ll be seeing more of his efforts around town as he continues to make Victoria an even better place to live.
“I worked with Terry when we were both in the Junior Chamber of Commerce where the motto was ‘Earth’s great treasure lies in human personality and service to humanity is the best work of life.’ And of no one is that more true than Terry.” Brian Small
“Jane and I cannot think of a more deserving individual who truly epitomizes what this award is meant to recognize! Thank you for all of your contributions which have led to making Victoria a better place for everyone.” Dwayne & Jane Peverett
“Our society depends on our young people, but we have to encourage them in their efforts. We also have to
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