Business Matters January 2016 by Greater Victoria Chamber of Commerce

Patchwork Policing

Profile: Emterra Environmental

Message from 2016 Chair

BUSINESS MATTERS

January 2016 VICTORIACHAMBER.CA

Al Hasham 2016 Board Chair

BUSINESSMATTERS | January 2016

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CONTENTS BUSINESS MATTERS January 2016 Business Matters is a bi-monthly publication of the Greater Victoria Chamber of Commerce and a key business resource targeted to 2,000 business leaders in our community. The Greater Victoria Chamber of Commerce is a progressive, inclusive and dynamic community leader. It is a supportive resource for business people who wish to learn, grow and create a stronger business and a more robust and sustainable community while respecting people, planet and profit. To advertise in Business Matters, contact us at: The Greater Victoria Chamber of Commerce #100 - 852 Fort St. Victoria, BC V8W 1H8 250-383-7191 chamber@victoriachamber.ca

Message from 2016 Chair

Patchwork Policing

Member News

The Chair of the Greater Victoria Chamber of Commerce reflects on the strength of The Chamber and his plans for 2016. Read why approaching policing from the lens of taxpayer value can contribute to the health and safety of our community. New appointments, openings, partnerships and awards. Keep up to date with what is happening in our community.

Chamber Events: Something for Everyone!

Introducing Our New Members!

Profile: Emterra Environmental

Advocacy in Action

Nothing can duplicate the moment when you meet face-to-face the connections you need to do business. Welcome to those who’ve decided to join the people who get things done. Membership—the about the company we keep. Read why this company specializing in waste management and recycling thinks Greater Victoria’s future will be all about the local economy. Updates on issues of interest to Greater Victoria’s business community.

Publication Mail Poste-Publications 40005319

BUSINESSMATTERS | January 2016

2016

GREATER VICTORIA

BUSINESS AWARDS

NOMINATIONS NOW

Business Leadership • Business Person of the Year • New Business • Business of the Year • Employer of the Year • Innovation • Outstanding Customer Service • Sustainable Business Practices • Young Entrepreneur of the Year • Employee of the Year

VICTORIACHAMBER.CA/NOMINATE

DEADLINE JANUARY 29, 2016 Info on 2016 awards program, videos of last year’s winners and more at

victoriachamber.ca

BUSINESSMATTERS | January 2016

2016

Chair's Message In business, it's easy to let building good relationships with those around you take a backseat to dealing with the daily aspects of running your business. But not taking care to nurture relationships with your clients, employees, suppliers, and others is one of the biggest mistakes you can make. As the owner of Maximum Express Courier and Max Furniture, my focus has always been on building relationships with current and future clients together with the business community at large. As the Chair of the Greater Victoria Chamber of Commerce (The Chamber) for 2016, I see this also as one of The Chamber’s strengths. We are the connection you can’t do without, helping to build successful businesses in Greater Victoria. Over the next year, The Chamber’s Board will work to enhance the value of your membership as well as advocate on behalf of our members and the business community. This is where you can plug in. If you have questions about your membership or encounter an obstacle standing in the way of your business objectives, come talk to me, my fellow board members, or The Chamber’s staff. You are our priority and collectively as The Chamber, we get things done. The Chamber’s expert staff, committed volunteers, and 1,400 member organizations gives us the horsepower and influence to succeed. Under the strategic leadership of the 2016 Board of Directors, The Chamber acts as the hub for business communication and collaboration. The Board itself reflects the changing face of the business community, and has the unique ability to reach into distinct business areas and ethnic groups. This 17-person team will work hard for you and the Greater Victoria business community, to ensure The Chamber’s continued excellence in delivering results. I’d like to recognize Frank Bourree, The Chamber’s Chair from 2013 to 2015, for his leadership and mentorship over the past two years. I’d also like to recognize Nigel Brown, Kathleen Burton, Dee Govang, and Jared Webb, who have completed their terms on The Chamber’s Board. I thank each and every one of them for their service and hard work. I am confident the coming year will be exciting and challenging, full of promise and opportunity. I am excited about the future of Greater Victoria and its vibrant economy. I continue to take great pride in my involvement with The Chamber, the region’s largest and most influential business association and advocate. I look forward to talking with you and making things happen. I wish you a successful and prosperous 2016,

Al Hasham

2016 Chair Board of Directors Greater Victoria Chamber of Commerce

BUSINESSMATTERS | January 2016

Photo by Bill Crocker

Patchwork Policing Are there opportunities for more value for money for Greater Victoria taxpayers?

For decades, there has been much debate regarding police services in Greater Victoria. This should not be a surprise, given the complex system of policing throughout our region. We have two different pieces of legislation governing seven police forces with at least four funding mechanisms—more if you factor in the various integrated teams. Each force has policing priorities that can depend on municipal budgets.

How are Greater Victoria’s police forces governed? We have four independent municipal police forces: Central Saanich, Oak 6

BUSINESSMATTERS | January 2016

Bay, Saanich and Victoria, each governed by the B.C. Police Act. The region also has three RCMP detachments: North Saanich/Sidney RCMP, Sooke RCMP, and Westshore RCMP, each organized under the authority of the RCMP Act. Under the B.C. Police Act, the RCMP is responsible for municipalities with a population below 5,000 persons, e.g. Highlands and Metchosin. Municipalities with a population exceeding 5,000 must assume responsibility for police services within their boundaries. Such municipalities have three options:

1. Contract with the provincial government for RCMP municipal police services, e.g. Sooke. 2. Contract with an existing independent municipal police department, e.g. Esquimalt. 3. Form an independent municipal police department, e.g. Central Saanich. The operations of the RCMP are governed by the RCMP Act and are subject to the contractual agreements between the various levels of government, e.g. a Municipal Police Unit Agreement. Independent municipal police departments are governed by a police board, a nonpartisan body whose role is to provide governance, budgetary control, and policy direction. From a practical perspective, dividing police resources along city borders makes little—if no— sense.

How are Greater Victoria’s police forces funded? Policing is primarily funded through property taxes, the rate for which is set by each municipality’s council. Eight Greater Victoria municipalities have the RCMP for municipal

policing: Highlands, Metchosin, View Royal, North Saanich, Sidney, Sooke, Colwood, and Langford. The cost of municipal RCMP policing is broken down into three different costsharing formulas. 1. Municipalities with populations exceeding 15,000 persons, e.g. Colwood and Langford are responsible for 90 percent of the cost of their RCMP police services. 2. Municipalities with populations between 5,000 and 15,000, e.g. View Royal, North Saanich, Sooke, and Sidney, are responsible for 70 percent of the cost. 3. Highlands and Metchosin, both with populations under 5,000, pay less than 50 percent of the total cost for police services. For example, the Westshore RCMP Detachment is funded by three different cost-sharing formulas, one for the two communities under 5,000, another for the two over 15,000, and yet another for the one—View Royal—that falls in between. Residents and businesses in each of the five municipalities pay a different tax rate, e.g. Langford businesses pay 1.9941 and residents 0.6647 per thousand of

Greater Victoria Police Services Police Service

Officers

Municipality

Pop. (2011)

Central Saanich Police Department

Central Saanich

15,936

Oak Bay Police Department

Oak Bay

18,015

North Saanich/Sidney RCMP Detachment

North Saanich Sidney

11,089 11,178

Saanich Police Department

152

Saanich

109,752

Sooke RCMP Detachment*

Sooke

11,435

Victoria Police Department

243

Esquimalt Victoria

16,209 80,017

Westshore RCMP Detachment

Colwood Highlands Langford Metchosin View Royal

16,093 2,120 29,228 4,803 9,381

*Sooke RCMP Detachment is also responsible for Port Renfrew, pop. 139 (2011) taxable assessment, while Metchosin businesses pay 0.5064 and residents 0.2067. Individuals and businesses in municipalities with independent municipal police forces pay 100 percent of their local policing costs. The tax rate for residents and

businesses in Oak Bay, Saanich, Central Saanich and Victoria can vary greatly. For example, the 2015 tax rate for a business operating in Central Saanich is 1.82195 percent, while one in Victoria 4.7397. For Central Saanich residents, the rate is 0.98318 and Victoria 1.5172.

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While the required funding structure was known to each of these municipalities when they created their own police force, other aspects have since changed and greater demands are being placed on local forces. Whether it is the challenge of addressing financial and cyber-crime or the social issues of homelessness, the nature and complexity of policing has changed—and will continue to change—over time. Given the effect that municipal budgets have on policing priorities, it only makes sense that an equitable funding model for all B.C. municipalities would help to equalize the administration of justice throughout Greater Victoria.

H ea ve n ly!

How do Greater Victoria’s police forces operate? Each municipality can have its own distinct policing requirements. For example, Victoria has the seat of government, it is also the daytime working centre and the region’s nighttime playground. As such, the Victoria Police Department may have more officers on duty at bar closing on a Friday night or at the B.C. Legislature on Canada Day than any other department or detachment. In addition to municipalities’ police requirements, external pressures can cause increases to policing costs. For example, B.C. municipalities began to receive invoices in 2015 for DNA analysis services. This new charge to local governments flows from an agreement between the Province of B.C. and Government of Canada with regard to Biological Casework (DNA) analysis. Faced with already burgeoning costs, hard choices must be made, leading to municipalities having to focus on policing priorities or raise tax rates. The municipal disparities in law enforcement can have a great impact on the region as a whole, as crime tends to move towards areas of least resistance. For example, if illegal activity triggers police enforcement in one municipality but not in another, then it only makes sense that type of

illegal activity flourishes in the latter, potentially attracting similar and related illegal activities. Within Greater Victoria, there are a number of integrated units, overseen by a joint management team, aimed to provide a regional approach to law enforcement and crime prevention. Examples include: Integrated Major Crime Unit, Integrated Road Safety Unit and the Mobile Youth Service Team. Not all municipalities are on each integrated team; their composition tends to be aligned with municipalities’ policing priorities. Such teams create economies of scale, provide access to specialized equipment, training and personnel, as well as increase the effectiveness in addressing criminal activity affecting more than one community. Greater Victoria has seen a variety of integrated units form and collapse over the years. For example, in 2009, Victoria Police Department withdrew from the integrated crime-fighting unit, citing financial constraints and pressures on department resources. From some individual municipalities’ perspective, it might seem worthwhile to withdraw from an integrated team when its specific policing priorities are not being met. Others might see their involvement in an integrated team as more of an “insurance policy,” i.e. access to specialized expertise and resources that it does not have retain on its own. Few criminals or policing problems confine themselves within a municipality; prostitution, the drug trade, organized gangs, and violent serial offenders have increasingly regional, national, and international patterns that require a regional approach.

Conclusion Greater Victoria residents should have confidence in their police force, regardless where they live, play and work. They should not expect different levels of service when they cross a municipal border. Residents deserve a common governance, integrated police resources, an equitable funding model, and a regional approach to crime prevention and enforcement. Approaching policing from the lens of taxpayer value is more than cost-benefit analysis, it provides an illuminating perspective that contributes to the health and safety of our community.

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Vancouver Island

It’s so much more than just a name. The YMCA-YWCA invests in the health of children, teens and young adults, supports families through life stage transitions and actively engages young leaders in the betterment of their communities. As cities and regions grow, the organizations that support them need to grow with them in order to meet their increased demands. The YMCA-YWCA is no different and has now reached the stage in its growth and development that enables the expansion of services and programs island-wide. As part of its commitment to growth, the YMCA-YWCA has officially changed its name to the YMCA-YWCA of Vancouver Island.

The recent expansion to the communities of Langford and View Royal are just the first stage in the long-term growth strategy to deliver outcomebased growth through partnership development and innovation.

The Y remains committed to its flagship facilities in Downtown Victoria and will continue to offer the same extensive programs and services including Health, Fitness & Aquatics, Child Care, Young Mom’s Program and the Pandora Youth Apartments.

CEO, Jennie Edgecombe, “These are exciting times. We are always looking for opportunities to help build strong and healthy communities. We look forward to the possibility of future expansion up-island in regions such as Nanaimo and Courtenay/ Comox. The future looks bright!”

As other communities and regions present additional expansion opportunities, the YMCA-YWCA of Vancouver Island will continue to assess and expand to meet demand and interest.

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MEMBER NEWS Growing Businesses! Not only has Harbour Air added Salt Spring Air to its stable, it has construction underway for a $4 million floating terminal. Built in partnership with Washington state's Kenmore Air, the two-storey terminal will operate under a 20-lease lease with the City of Victoria. The on-water terminal will be in front of 950 and 1000 Wharf St., adjacent to Ship Point. Pizzeria Prima Strada, Victoria's first and only certified authentic Neapolitan pizzeria, officially opened its new location this week at 1990 Fort St. In business since 2008, Pizzeria Prima Strada has three locations, the new one on Fort, the other two at 2960 Bridge St and 230 Cook St. T. Charlotte Hoggard Inc., an independent provider of sales tax and forensic consulting services, has expanded her Victoria-based services, and recently opened an office in Nanaimo. President Charlotte Hoggard has practiced exclusively in both these areas for over 20 years.

Victoria-based Vecima Networks, which manufactures products for broadband access to cable and wireless networks, has signed a supply agreement with a major cable operator in the U.S. to support its network wide alldigital conversion across the country. "To date, Vecima has shipped and The new Pizzeria Prima Strada at 1990 Fort St. received orders from this operator an increase of 15.4 percent over totaling approximately $8.6 million," the previous year. Camosun was said Sumit Kumar, President and CEO. recognized primarily for its contribution Awards and Recognition! to technology, sport, manufacturing and social innovations that help smallCamosun College was named to-medium enterprises become more one of Canada’s top colleges for competitive, productive and effective. research income in October in the annual Canada’s Top 50 Research Vancouver Island Brewery is on a Colleges report. Camosun attracted winning streak! The Beverage Tastings $1,612,000 in total sponsored research Institute in Chicago, Illinois awarded income during the reporting period, Vancouver Island Brewery three medal

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Adrienne Lockstead, The Bay Centre's Marketing Director, accepts the International Council of Shopping Centers' Silver Award on October 19 in Toronto.

distinctions in the Tastings.com World Beer Championships: In December, they were awarded gold medals for Hermannator Ice Bock and Hermann’s Dark Lager, and a silver medal for Islander Lager. General Manager Barry Fisher was candid over the announcement. “I can’t help myself,” he confessed. “I’m excited even after thirty years that globally respected judges place our brands at the top of worldwide competition.” Times Colonist's Jack Knox was named British Columbia's commentator of the year at the annual Jack Webster awards dinner in Vancouver in November. Knox started writing his column on a weekly basis in 1997, and became a full-time columnist in 2000. The annual award is presented by the Jack Webster Foundation, dedicated to excellence in British Columbia journalism. Ten Chamber members were recognized last November at the EcoStar Awards for their outstanding environmental achievements and leadership and for being local champions of initiatives and innovations that contribute to a vibrant future in which our communities and ecology both prosper: Emterra Group (Climate Action Award), Abeego Designs (Eco-Preneur of the Year Award), Carmanah Technologies Corp. (Greenest Office Award), Pizzeria Prima Strada (Greenest Restaurant - 25+ Employees Award), Oughtred Coffee & Tea Ltd. (Manufacturing Excellence Award ), Habitat for Humanity - Victoria (Social Impact

Award), AXYS Technologies Inc. (Technology Excellence Award), Inn at Laurel Point (Tourism Excellence Award), Monk Office (Waste Management Award), and Swan Lake Christmas Hill Nature Sanctuary (Water Stewardship Award). At the Royal Society of Canada's annual meeting in Victoria last November, University of Victoria faculty members: playwright Joan MacLeod, chemist Frank van Veggel, and philosopher James Young, were welcomed as new fellows, Canada's highest academic honour. Merry Maids of Victoria was awarded the company’s top award at its annual seminar held in San Diego last November. Of more than 850 franchises across North America, Merry Maids of Victoria was presented with the Dallen Peterson Founder’s Award for exemplifying the highest quality in business operations, including customer service and employee satisfaction. Merry Maids Victoria is the first Canadian franchise to receive this honour. The International Council of Shopping Centers (ICSC) has announced the winners of the 2015 Canadian Shopping Centre Awards competition, recognizing Canada’s most innovative shopping centres for outstanding achievement in marketing, development and design, and retail store design. Hillside Shopping Centre has won a Gold in the marketing category for their OceanWall initiative, while The Bay Centre a Silver, also in the marketing category for their “Win it Forward” Christmas campaign.

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Thank you to everyone who helped make our 33rd Annual Dinner Auction Gala at the Union Club on Saturday, November 23 a success. We had a great time at this sold-out event, and are pretty sure the 200 business leaders and owners from across Greater Victoria who attended did as well! We also thank all our generous donors; the auction items were fun, valuable and unique. Last but not least, we thank our sponsors for helping give the annual gala the prestige and pizzazz that our attendees are eager to experience year after year. The Chamber will use the money raised to fund Chamber efforts in 2016, helping to keep Greater Victoria's community vibrant and economy prosperous.

For more event photos, visit victoriachamber.ca

Thank you to our sponsors

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BUSINESSMATTERS | January 2016

CALENDAR of EVENTS

January SUNDAY

MONDAY

February

TUESDAY

WEDNESDAY THURSDAY

FRIDAY

SATURDAY

SUNDAY

MONDAY

TUESDAY

WEDNESDAY THURSDAY

FRIDAY

SATURDAY

Prodigy Group January Mingle

January 14 | 5 to 7 p.m. Collins Barrow Victoria Ltd and the Keg Steakhouse & Bar 500 Fort St.

Seminar

Chamber Week | February 15-19

January 26 | Noon to 1 p.m. The Chamber 852 Fort St.

Create and Deliver a Compelling Elevator Pitch

Merchant Services De-mystified

for your small business?

Seminar

February 16 | 2 to 4 p.m. The Chamber 852 Fort St.

Big plans for your small bus

January Business Mixer with Tourism Victoria

January 21 | 5 to 7 p.m. CARSA @ the University of Victoria

February Business Mixer

February 18 | 5 to 7 p.m. Coastal Community Credit Union & Insurance 762 Fort St.

TD Business Banking Specialists are here to help.

Member Breakfast

February 17 | 7:30 to 9 a.m. GoodLife Fitness @ the Bay Centre 4th Floor - 1150 Douglas St.

g plans for your small business?

you’re looking for help to grow your business, let our Business anking Specialists offer you solutions tailored to your needs. We’re open earlier, later, and even on Sundays;1 so we’re ready whenever there’s a convenient time for you.

TD Business Banking Specialists are h Big plans for your small If business? you’re looking fortohelp to grow your business, le TD Business Banking Specialists are here help.

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TD TDCanada CanadaTrust Trustcan canhelp helpwith withyour your Banking Specialists offer you solutions tailored to business businessbanking bankingneeds needs We’re open earlier, later, and even on Sundays;1 so

Bruce Read Manager, Business Banking Servicesfor help to grow your business, let our Business If you’re looking (250) 356-4018 ext. 301 TD Business Business Banking Banking Specialists Specialists are are here here to to help. help. TD BankingIf you’re Specialists offer you solutions tailored to your needs. bruce.read@td.com looking for help to grow your business, let our Business If you’re looking for help to grow your business, let our Business 1 Victoria City Centre We’re open earlier, later, and even on Sundays; Banking Specialists offer you solutions tailored to your needs. Banking Specialists offer you solutions tailored 1to your needs. so we’re ready 1080 Douglas Street We’re We’re open open earlier, earlier, later, later, and and even even on on Sundays; Sundays;1 so so we’re we’re ready ready whenever there’s time Victoria, BC V8W 2C3 whenever there’saa convenient convenient time for you. for you.

there’s a convenient time for you. Small community. SmallBusiness BusinessAdvisors Advisorsservicing servicingyour yourwhenever community.

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Cheryl Duff Small Business Advisor 250-356-4018 ext. 300 cheryl.duff@td.com Victoria City Centre 1080 Douglas Street Victoria, BC V8W 2C3

Bruce Read Read Bruce Bruce ReadBusiness Manager, Business Banking Banking Services Services Manager, (250) 356-4018 356-4018 ext. ext. 301 301 (250) Manager, Business Banking bruce.read@td.com (250)bruce.read@td.com 356-4018 ext. 301 Victoria City Centre Centre Victoria City 1080 Douglas Douglas Street Street 1080 bruce.read@td.com Victoria, BC V8W 2C3 Victoria, BC V8W 2C3

Trisha Thame Trisha Thame Trish Thame 3675 St.St. Small Business Advisor 3675Shelbourne Shelbourne Victoria 250-405-5260 ext. 300 Victoria trisha.thame@td.com 250-405-5260, 250-405-5260,ext. ext.256 256 Victoria Cedar Hill trisha.thame@td.com trisha.thame@td.com

Cheryl CherylDuff Duff Small Business Advisor 1080 1080Douglas DouglasSt. St. Trish Thame Thame Trish 250-356-4018 ext. 300 Victoria Victoria Small Business Advisor Small Business Advisor 250-405-5260 ext. ext. 300 300 cheryl.duff@td.com 250-405-5260 250-356-4018, ext. 240 250-356-4018, ext. 240 trisha.thame@td.com trisha.thame@td.com Victoria City Centre Victoria Cedar Hill cheryl.duff@td.com cheryl.duff@td.com Victoria Cedar Hill

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If you’re looking to growBusiness your business, let our Business Whether your staffing need is temporary or Manager, Banking Services Services for help permanent - or somewhere in between ext. 301 to Banking Specialists offer(250) you 356-4018 solutions tailored your we can help. needs. 1 bruce.read@td.com We’re open earlier, later, and even on Sundays; so we’re Our specialties include: ready Victoria City Centre Cheryl Duff Duff Victoria City Centre 1080Cheryl Douglas Street Small Business Advisor Administrative Professionals Human Resources Small Business Advisor whenever there’s a convenient time for you. 250-356-4018 ext. 300 300 Street Light Industrial Legal Victoria, BC V8W 2C3 250-356-4018 ext. 1080 Douglas cheryl.duff@td.com cheryl.duff@td.com Victoria City City Centre Centre Victoria 1080 Douglas Douglas Street Street 1080 Cheryl Duff Victoria, BC V8W 2C3 Victoria, BC V8W 2C3

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Bruce Read Shawn Johnson Shawn Johnson Manager, Business 2406 Ave. 2406Beacon Beacon Ave. Banking Services Call us today Cheryl Duff (250) 356-4018 ext. 301 Sidney Sidney 250.381.3254 bruce.read@td.com 250-655-5244, ext. 230 250-655-5244, ext. 230 Business Advisor Small 1124 Fort St, Victoria, BC Victoria City Centre shawn.d.johnson@td.com shawn.d.johnson@td.com 250-356-4018 ext. 300 1080 Douglas Street cheryl.duff@td.com talentcor.com Victoria, BC V8W 2C3

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Trish Thame Cheryl Duff 1080 Douglas Street Small Business Advisor Talentcor is a division of Design Group Staffing Inc. Small Business Advisor Victoria, BC V8W 2C3 Banking Bankingcan canbe bethis thiscomfortable comfortable 250-405-5260 ext. 300 250-356-4018 ext. 300 ® 1 1 Individual branch hours vary. ® The TD logo and other trade-marks are the property of The Toronto-Dominion Bank. Individual branch hours vary. The TD logo and other trade-marks are the property of The Toronto-Dominion Bank. trisha.thame@td.com M00574 (0914) (0914) cheryl.duff@td.com M00574 Victoria Cedar Hill Trish Thame ®/®/ Victoria City Centre TheThe TDTD logologo andand other trade-marks areare thethe property of of TheThe Toronto-Dominion Bank or or a wholly-owned subsidiary, in Canada and/or countries. other trade-marks property Toronto-Dominion Bank a wholly-owned subsidiary, in Canada and/orother other countries. 3675 Shelbourne Street 1080 Douglas Street Small Business Advisor Victoria, BC V8P 4H1 BUSINESSMATTERS | January 2016 Victoria, BC V8W 2C3

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The Group Benefits Plan Made Specifically for Small Business The Chambers of Commerce Group Insurance Plan is used by over 25,000

Rob Jack with a client small to medium-sized businesses across Canada. From Vancouver to Halifax, and everywhere in between, small business owners just like you continue to enjoy comprehensive benefit coverage at affordable rates. For over 17 years, Jack Insurance and Financial Services has helped Greater Victoria Chamber of Commerce members design a Chambers of Commerce Group Insurance plan reflecting the size and requirements of their businesses. Jack Insurance and Financial Services: Member since 1998

250-383-9866 | rob@jackinsurance.ca | www.jackinsurance.ca

join us for our monThly minGles “This is your opportunity to meet and connect with young career-driven professionals and emerging leaders in the Greater Victoria business community. Come on out we’d love to see you!” -Kathy Khouri, Chair of the Prodigy Group

facebook.com/ProdigyGroup twitter.com/ TheProdigyGroup

BUSINESSMATTERS | January 2016

New Members October 1 to November 30 4sight Financial

4Sight Financial has been providing financial planning and investment advice to business owners and affluent clients since 1999. 778-433-6346 4sightfinancial.net

Advance Collision Ltd.

When you bring your vehicle to Advance Collision Ltd., you are bringing it to the leading automotive collision repair and painting facility in the Greater Victoria area. We have been providing excellent automotive repair services since 1963. 250-388-4491 www.advancecollision.com

Art of Headshots

Art of Headshots portrait studio specializes in headshots for corporations, actors and a variety of professional branding such as LinkedIn and “About Us” pages. 778-403-6360 artofheadshots.com

artbarn

artbarn international is an on-line art gallery, event curator, and contemporary creative projects space. We offer all sorts of good advice and help in acquiring, managing, choosing great art. 604-355-2484 www.artbarninternational.com

Christine Schrum Copywriting & Social Media

For the past ten years, I have provided copywriting, social media, marketing, public relations and more to high-end retailers and small-town non-profits. 250-858-3033 www.christineschrum.com

Citizen Design Build Inc

Citizen is a design and build firm specializing in urban residential construction and commercial tenant improvements. 250-590-3960 www.citizenbuilding.ca

EncoreFX

EncoreFX empowers businesses to make smarter foreign exchange decisions by connecting them to premier foreign exchange risk management solutions. 250-412-5253 encorefx.com

Flagship Solutions

Flagship Solutions is a government relations and public relations company. We specialize in developing and implementing innovative strategies. Through these, we help our clients achieve their objectives. 236-237-1429 flagshipsolutions.ca

Great Western Exchange Corp

Great Western Exchange Corporation, owned by Sylvia Blenkin and her husband and business partner Brian Higgins, is a commercial property management and development company. 250-881-2905

High Definition Roofing Ltd.

High Definition Roofing Ltd. is Southern Vancouver Island’s trusted roofing contractor. 250-208-8866 roofingvictoria.ca

Iron Workers Local 97

Local 97 remains committed to ensuring fair wages and worker safety. 604-709-3008 ironworkerslocal97.com

Iron Yoga Performance

Delivering powerful results for your every need: Olympic weightlifting, strength/ personal training, meal planning, yoga, and group training. 250-616-7524 www.ironyogaperformance.com

Beanstream

Since 2000, Beanstream Internet Commerce Inc. has provided payment, risk management and authentication solutions to some of North America’s leading companies and institutions. 250-472-2326 www.beanstream.com

Canadian Home Builders’ Association of Vancouver Island

The Canadian Home Builders’ Association of Vancouver Island (CHBA-VI) is the voice of the residential construction industry. CHBAVI is built on a commitment to supporting the success of their members and promoting affordable, quality service to consumers. 250-755-1366 chbavi.com

Checkfront

Checkfront makes it easy to manage bookings and customers in a unified tool set while seamlessly integrating into popular services that empower your business. 250-818-5020 www.checkfront.com

COMMERCIAL CLEANING SERVICES

“CLEAN OFFICE, CLEAN CONSCIENCE”

** Partial proceeds from each month’s bill will be donated to a charity of your choice in December 2016. ** Some restrictions apply (Call us for more details)

Offices Medical & Dental Clinics Long-Term Care Facilities Schools & Day Cares Restaurants

And many more

Get started with a free, no obligation quote for commercial cleaning services

250.389.0214

janiking.ca/vancouverisland BUSINESSMATTERS | January 2016

New Members October 1 to November 30 IsleShare Cycle

IsleShare Cycle provides customized bike share solutions to hotels and resorts, businesses, residential developments, and universities and colleges. 250-508-0045 www.islesharecycle.com

Qual-Box

Qual-Box provides qualitative market research services, on-line and off-line. Smart support for your business decisions 250-858-8701 www.qual-box.com

Quality Foods - View Royal MedGenesis Therapeutix Inc.

MedGenesis Therapeutix (MedGenesis) is a privately-held biopharmaceutical company committed to developing and commercializing innovative therapeutics to provide life-enhancing treatments to patients with serious neurologic diseases. 250-386-3000 www.medgenesis.com

Mosaic Information Technologies Ltd. We have a crew of talented individuals, dedicated to excellent customer service. Mosaic’s goal is to help businesses move to proactive management of their information technology needs. 250-591-1777 mosaicit.ca

Quality Foods is a Vancouver Island original grocery store. More than your average fare, such as Island Smokehouse pulled pork, hot Chinese food and more! 778-433-3291 www.qualityfoods.com

Raptor Mobile Auto Detailing

Locally-owned and operated, our goal is to provide exceptional service for all your auto detailing needs. We will come to you and leave your vehicle spotlessly clean. 250-858-6892 raptordetailing.com

Rayola Creative

Rayola is a graphic design agency that excels at smart, effective, hand-crafted creative for arts, environmental, educational and entrepreneurial clients who want to make a difference in the world. 250-294-1902 rayola.com

SG Power

SG Power is a multi-line motorcycle, boat and outboard dealership. With many manufacturers trying to draw customers to lots and showrooms featuring only their own brands, SG Power encourages you to comparison shop. 250-382-8291 sgpower.com

Smythe Debt Advisors

Smythe Debt Advisors have been helping individuals, families and businesses become debt-free since 1980 with nine convenient locations. We can help you keep your assets and get out of debt, without going bankrupt. 250-382-2668 smythedebtadvisors.com

Socoloco Technologies Inc.

We are a technology company devoted to our clients. We provide our clients with tailor-made software and well-engineered business solutions while creating and implementing our own technologies and business ideas. 778-403-2138 socoloco.ca

Meetings & Banquets

• Central Location • Large Private Deck • Great Value & Free Parking • Capacity for up to 150 guests For Details Call: Geoff Parker | 250-475-7156 geoff.parker@saanich.ca 1400 Derby Rd. Victoria, BC saanich.ca/golf

BUSINESSMATTERS | January 2016

October 1 to November 30 stimulicreative

New Members

stimuli creative is a professional creative studio located in downtown Victoria. We create brands. We stimulate relationships. We love communicating and are passionate about making a difference to your audience. 250-733-2484 stimulicreative.com

TallSky Consulting Group

We provide a broad range of strategic human resource services, including fullservice executive and staff recruitment, organizational design, operations review and reporting, and facilitation for overall strategic business planning. 250-888-5133 tallsky.ca

Terrace HR & Business Solutions Ltd.

We provide human resources consulting and leadership coaching services that help organizations and individuals become more effective, efficient and successful. 250-208-0254

Victoria Vision Eye Care

Dr. Heidi Webster, Dr. Meghan Hildebrand and their staff are committed to helping you have clear vision and healthy eyes throughout your life. 250-383-2821 www.victoriavisioneyecare.ca

WOW Women of Change

Our vision is to share and reach a million women within a safe and fun environment by collaborating with the WOW membership network via events, workshops, and conferences. 250-704-8178 www.ladyglife.com

WREN (Women’s Real Estate Network)

WREN, the Women’s Real Estate Network aims to empower women to purchase, manage and profit from income-generating real estate. 250-532-1625

Prices like they’re straight outta 1985! Get back to business with savings so low you will think you went back in time. We’re clearing out furniture floor models with savings to get you back to school and back to business. Furniture clearance, school supplies, even Buy One Get One on selected sale items.

Think Monk... BUSINESS | RETAIL | INTERIORS | TECHNOLOGY

Yuk Yuk’s Victoria

Join us at Yuk Yuk’s new Victoria location for live, uncut comedy—opening soon! 250-588-3038 yukyuks.com/victoria

For business solutions & locations: 250.384.0565 | monk.ca Greater Victoria Area & Sidney - Free delivery Monday-Friday (Some exceptions apply)* *BOGO event. Buy one, get one free. On selected items. See in-store for details.

BUSINESSMATTERS | January 2016

PROFILE:

Emterra Environmental Emterra Environmental is a family-owned and operated company specializing in waste management and recycling. It has a fully integrated approach to collecting, processing and marketing waste materials ranging from recyclables, garbage, organics, used tires, and liquid wastes.

20 BUSINESSMATTERS | January 2016

Actively working in the Capital Regional District (CRD) since the introduction of curbside recycling in 1989, Emterra has operations in nine B.C. communities. You’ll also find Emterra keeping it clean in Manitoba, Ontario, Saskatchewan and Michigan. For this edition of Business Matters, we interviewed Ed Walsh, Emterra’s Vice President of Operations, B.C. How would you describe Emterra? We started in 1976 as a small recycling company and after being in business for almost 40 years, we’re still focused on diverting waste from landfill. Now, we just recycle more items and more types of wastes! Emterra (formerly International Paper Industries) started Victoria’s first curbside collection of recycling back in the late 1980s. Emterra has had the CRD curbside recycling contract for the past ten years, collecting more than 18,000 tonnes of recycling from residents and businesses— from North Saanich to Sooke—every year. We serve 124,000 homes in 13 municipalities plus the Juan de Fuca electoral area, and our current contract is until at least 2019. Emterra is progressive and takes risks. We adopt new technologies so we can operate more efficiently and effectively. For example, we just completed the construction of our second compressed natural gas (CNG) fueling station in the province and first CNG dedicated waste and recycling station on the island. What do you see in the future for waste management in Greater Victoria? I think the future will be all about the local economy. There are already many initiatives taking place here where

For its commitment to embracing green technologies and helping local communities divert more resources away from the landfill, Emterra Victoria received the 2015 EcoStar Award in the Climate Action category by the Synergy Sustainability Institute. The award was presented to Emterra on November 10 during an awards gala at the Inn at Laurel Point in Victoria. small businesses and organizations are thinking differently about how to reduce waste. Just like the 100-mile diet, we see the same thing happening on the other end of the supply chain. With the waste that they generate, they want it handled locally. We already operate a local recycling facility and are working on composing collected food scraps for eventual use in community gardens and farms. What is the best thing Emterra is doing for Greater Victoria We are leading by example in regards to alternative fuel—namely CNG— which produces 20 percent fewer

carbon emissions than diesel. We’ve converted our Greater Victoria fleet of 16 trucks to CNG as well as creating a new CNG fuelling station, which we are making available to other business owners who are thinking about converting to a more environmentally friendly fleet. What is it like working at Emterra? We have approximately 40 staff based in Victoria, including drivers, equipment operators, and support staff, all working hard for our environment and community. While helping the environment, we’ve also made it a point to have inclusive hiring practices to enrich our team and the diversity of ideas. For example, our senior management team is made up of 35 percent women and 24 percent visible minorities. We also work with different community organizations to find meaningful jobs for difficult-to-employ individuals. What is Emterra proudest of? We’re very proud to have grown our business by protecting our environment and communities, while creating a reputation as an excellent service provider that is always looking at “transforming waste to resources.” From recycling liquids such as pop and juice into ethanol, recycling old

tires into floor mats and collecting and processing blue box recyclables, Emterra is most proud of the difference it has made in the recycling industry not only within Greater Victoria, but across Canada. Fun Facts • Number of employees: 1000 across Canada plus Michigan • Fleet composition: 550 trucks • Emterra is one of the largest privately held recycling and waste companies in Canada providing collection and processing service to over 10 percent of the Canadian population. • Emterra annually ships about 500,000 tonnes of recyclables to end-markets to be re-manufactured into new products. • Emterra recently opened its newest Compressed Natural Gas (CNG) fuelling station in Mississauga, Ontario, which is the largest CNG fuelling station in Canada open to the public. • In 2015, over 25 percent of Emterra’s fleet will be CNG-powered, making it one of the largest CNG fleets in Canada. Emterra Environmental: member since 2015

We’ve got the locals smiling. • FAMILY AND COSMETIC DENTISTRY • TMJ PROBLEMS • LAUGHING GAS & FULL SEDATION SERVICES FOR THE ANXIOUS PATIENT

BOOK YOUR DENTAL APPT. TODAY! 76 250.381.98

823 Broughton St | UrbanSmilesVictoria.com BUSINESSMATTERS | January 2016

Advocacy in action We stand up for you. As the largest and most influential business association in Greater Victoria, we are the voice of our members and the Greater Victoria business community. Our views are sought after and respected by government business and industry leaders as well as media.

Business Leaders Series

The series features informative breakfast or luncheon presentations by business, government and institutional speakers on various topics of interest to the Greater Victoria business community. Minister Stone B.C. Minister of Transportation and Infrastructure, Todd Stone, was The Chamber's guest speaker at the Oct. 29 Business Leaders' Luncheon, speaking about infrastructure investments in the region—past and present, such as the McKenzie Interchange ($85 million), Westshore Parkway Extension ($22 million), Belleville Terminal ($17 million), and the 60-year lease for Blackball Ferries. Minister Fassbender B.C. Minister of Community, Sport and Cultural Development, Peter Fassbender, was The Chamber's guest speaker in November at a Business Leaders' Luncheon, speaking about governance within the Capital Region District. Minister Fassbender shared with guests that he has invited Greater Victoria mayors for a facilitated dialogue in early December to discuss how to best integrate services and governance. He also stated the Province will not force municipalities to do something they do not want to do, and that this discussion was to consider how to move forward as a region and how the Province of BC could support these efforts. "It looks like the regions will be left on its own with the Province facilitating discussions," said Chamber CEO Bruce Carter. "Can we find the local leadership to address this issue?" Jessica McDonald Jessica McDonald, the CEO of BC Hydro, was a Chamber guest speaker at another November Business Leaders' Luncheon, and spoke on BC Hydro’s plan to power B.C. now and 22 BUSINESSMATTERS | January 2016

into the future. Local infrastructure investments include: Horsey Substation Replacement, a $32 million project replacing and upgrading the substation that supplies power to the downtown core, Horsey to George Trip Substation Cable Replacement Project, a $47 million project intended to increase the reliability of the supply to Greater Victoria, and BC Hydro Operations Centre, a $30 million facility in Saanich.

Recent Chamber Initiatives

A Unified Voice to Create Jobs! On November 7, the Greater Victoria Development Agency (GVDA) hosted a public summit, attended by more than 35 local politicians and representatives from First Nations, the University of Victoria, Royal Roads University and Camosun College as well as from many other organizations and businesses. The summit discussed a proposal to fund a new regional economic development model. If the majority of municipalities agree to fund the new model, the GVDA—a Chamber committee—would dissolve, and an appropriately funded organization dedicated to regional economic development would start operations. Nanaimo and Vancouver currently invest more than $4 per capita; comparatively Greater Victoria's municipalities are investing less than $1 per capita. As of December 12, 11 out of 13 municipalities have voted to accept this proposal. Chambers Unite For Fair Taxes An existing Chamber resolution calling for changes to federal tax treatment to increase rental inventory is now part of the Canadian Chamber of Commerce's policy agenda, ready for presentation to the newly elected federal government. The resolution was adopted at the Canadian Chamber of Commerce's annual general meeting in October. "We collectively have agreed to advocate for fair tax treatment, such as the deferral of capital gains tax on the sale of residential rental and mixed-use property as well as the allowance of a 100 percent refund of GST paid by businesses investing in rental housing," said Chamber CEO, Bruce Carter. The overall vacancy rate for rental accommodation is Victoria is 1.2 percent, down from 2.7 percent April 2014. A 3 percent vacancy rate is considered indicative of a balanced market.

BC Chambers Agree on Need to Update Legislation “Regional governments play an important role in our communities,” said Chamber CEO Bruce Carter. “As B.C. grows, the role of the regional government becomes more important, but the underlying legislation—namely Local Government Act and Community Charter—no longer functions effectively in this changing environment.” A new Chamber resolution calling for modernization of legislation relating to local governance, Rebalancing Municipalities and Regional Districts, was approved by The Chamber’s board and adopted by the BC Chamber earlier in 2015. The resolution recommends that the Province: modernize regional district legislation, eliminate the conflict between municipal and regional governments, and consider assigning authorities to regional districts without the need for agreements. BC Ferries The Chamber has long been an advocate for affordable ferry rates. As a gateway to Vancouver Island, BC Ferries facilitates commerce throughout Vancouver Island. Although all routes are slightly more profitable in 2015, the major routes are still operating at a profit, while the minor and northern routes continue to operate at a loss. The Chamber believes this puts BC Ferries in an untenable position, leaving them few choices but to further increase fares. The Chamber therefore commends BC Ferries for its recent initiative to provide 50 percent savings on vehicle fares for select sailings. "We applaud BC Ferries' market-based approach and are happy to see such flexibility and potential savings offered to Greater Victoria residents, whether they sail with BC Ferries for pleasure or work," said Greater Victoria Chamber of Commerce CEO, Bruce Carter. "This initiative—coupled with BC Ferries' work to rationalize routes and adopt alternate fuels—helps to minimize costs and to move rates within reach of all residents."

In the News!

In October and November, The Chamber was in the media more than 45 times, speaking on issues of interest to the business community, e.g. amalgamation, regional transportation, regional economic development and the federal election.

Vancouver Island

Your Island. Your Y. The YMCA-YWCA of Greater Victoria is pleased to announce its name change to the YMCA-YWCA of Vancouver Island as part of its ongoing commitment to bringing community-based programs and services to our Island.

Building Healthy Communities Victoria Downtown Y

Langford Westhills Y

View Royal Eagle Creek Y

250-386-7511

OPENING APRIL 2016

www.victoriay.com

BUSINESSMATTERS | January 2016

24 BUSINESSMATTERS | January 2016