Business Matters September 2017 by Greater Victoria Chamber of Commerce

THE RHYTHM OF A NEW BEAT: DEL MANAK

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CONTENTS BUSINESS MATTERS September 2017 Business Matters is a bi-monthly publication of the Greater Victoria Chamber of Commerce and a key business resource targeted to 2,000 business leaders in our community. The Greater Victoria Chamber of Commerce is a progressive, inclusive and dynamic community leader. It is a supportive resource for business people who wish to learn, grow and create a stronger business and a more robust and sustainable community.

To advertise in Business Matters, contact us at: The Greater Victoria Chamber of Commerce 100-852 Fort St. Victoria, BC V8W 1H8 250-383-7191 chamber@victoriachamber.ca

In July The Chamber hosted the Summer Soiree at the Fort Common. Turn to page 9 to see our upcoming events.

Hands Full at the Office

The Rhythm of a New Beat: Del Manak

Chamber CEO Catherine Holt sat down with the Victoria Police Department's new Chief Constable Del Manak.

Chamber Elections

Chamber Events: Something for Everyone!

Introducing Our New Members

Member Snapshots

Member Survey: It's All About YOU

In September, we will ask you to elect four new members to the 2018 Board of Directors. Learn about the nominees here!

Nothing can duplicate the moment when you connect with the people you need to do business with face-to-face.

Welcome to those who’ve decided to join the people who get things done. Membership—it's about the company we keep.

The strength of The Chamber is our members and the people who run these outstanding businesses. Get to know Tom Benson, Shelley Morris and Kelly Hawes.

For the second year in a row, we asked our members to rate The Chamber on the three pillars of membership—Benefits, Connections/Events and Advocacy. See the results here!

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BUSINESSMATTERS | SEPTEMBER 2017

HANDS FULL AT THE OFFICE Employers around Greater Victoria are increasingly facing the spectre of empty desks and work undone. Employees are making hard decisions around their jobs and what’s best for their child. The result is a drain on productivity and performance.

The lack of affordable, government-regulated child care spaces in Greater Victoria is having a direct impact on employers, workers and our economy. Some of The Chamber’s members were able to put a face to the problem. “As an employer in the Victoria area, McElhanney is actively looking for experienced staff to help with our growth as a company,” says Brian White, Division Manager, Environmental Services and a Senior Environmental Engineer for McElhanney Consulting Services Ltd. “We often interview candidates, and have current team members, with young families that are struggling with child care costs and availability of supply. In several instances, staff members and/or their partners are balancing work shifts and careers (reduced work time, evening and weekend work, etc.), simply not working or deferring going back to work after parental leave. Many of these individuals are professionals and experienced contributors to the economy. As the economy continues to grow and the labour market tightens we anticipate child care concerns to be an ongoing topic of discussion with new and existing staff.” “We are in the midst of one of the worst labour shortages that many business owners have experienced,” Jennifer Hawes, VP, Human Resources and Community Development, ColdStar Solutions Inc. says. “And if safe, affordable and quality-based childcare was easily available we strongly believe this would help alleviate this labour crisis. A win for all involved!” (See more from Jennifer in a related side-bar) Child care is a fundamental workforce requirement. But right now there is inadequate space and staff and it is too expensive for a working family. “In an expensive city like Victoria you need a two income family, which means you need child care. So demand is growing, especially from families moving here from Vancouver,” indicated Kristina Wilcox, Co-Executive Director of the Fairfield Gonzales Community Association, which runs non-profit child care, “We don’t have enough staff to fill the child care demand. We need space and the staff to work there if we get it.” And with regard to the cost, Kristina added, “We have staff in our own office that have had to quit because they can’t afford to pay for child care, especially if they have more than one child.” She says the problem is really for working families, “The current child care subsidy is so low it really only applies to people with almost no income, like students.” The City of Victoria is sufficiently concerned about the problem to have an ongoing working group that includes The Chamber, trying to come up with solutions.

BUSINESSMATTERS | SEPTEMBER 2017

“We’re convening all interested parties, along with non-profit daycare operators, at one table to address child care both for the economy and for the children of the city,” stated Mayor Lisa Helps. “Coverage is terrible and the city and the number of families in it are growing. We need to make it better if we want to keep the city liveable.” Some of the key issues that need to be addressed are: AFFORDABILITY For a working family, child care and housing are typically the two highest expenses. According to Victoria Child Care Resource and Referral (CCRR), the average monthly cost of full-time child care for kids under 5, as of February 2017, was between $812 and $1,128 per month. That adds up to more than $10,000 a year per child and at least $40,000 from birth to kindergarten. The problem is exacerbated for a family with more than one child and continues with the need for after-school care and care during school vacations. AVAILABILITY The 2016 Canada Census data reveals the gap between our regional population of children and the number of child care spaces. The most acute gap is for infants and toddlers where we have roughly one licenced child care space for every eight children. And the gap is likely to expand. Between 2011 and 2016 our population of adults likely to have children (25 to 39 year olds) and our population of children under 11 both grew 9 percent.

“We’re convening all interested parties, along with nonprofit daycare operators, at one table to address child care both for the economy and for the children of the city. Coverage is terrible and the city and the number of families in it are growing. We need to make it better if we want to keep the city liveable.” — MAYOR LISA HELPS, CITY OF VICTORIA To overcome this drag on our economy and to ensure children have a safe and stimulating start in life, child care needs the same level of government attention and investment as the other fundamental underpinnings of our economy such as education, transportation and health care. And, as with these other fundamentals, the defining factor is universality: all British Columbians have access to health care, a public education and roads. To benefit working parents and their children, child care needs to expand from a subsidy program for low income families to a program available for everyone who needs it. There are some important steps the Province can take. FIRST, ENSURE QUALITY The province should fund additional space

in the post-secondary system for early childhood education training and increase operating subsidies for child care centres adequate to pay a wage that reflects the education and responsibility of these workers. SECOND, ENSURE ACCESS There has been talk for years about using public school land and facilities for child care. Fourteen schools in our local school districts are used for Strong Start, early childhood development classes for children from birth to school age. Child care seems an equally compatible use. Employers can also accommodate child care centres as an amenity for employees. See side bar on Andrew Sheret Limited’s experience. THIRD, ENSURE AFFORDABILITY BC needs a universal program similar to the one Quebec started in 1995. It has

QUALITY For child care to be safe and beneficial for kids, it must meet government regulations, which means using qualified staff. Our current lack of early childhood educators limits child care spots as licenced child care operators can only offer as many spaces as they can staff. According to CCRR, average wages, as of June 2016, are under $20.00 per hour which is not competitive in a city with the second lowest unemployment rate and one of the highest costs of living in the country. Unfortunately, an increase in child care workers’ wages means the care costs more for parents already struggling to foot the bill. Poor child care affects more than the labour pool today, it also affects the labour pool of tomorrow. “The research is compelling. The quality of children’s early experiences has lifelong effects. Good quality helps all children thrive. But, poor quality environments can do harm,” says Richard Stanwick, Chief Medical Health Officer, Island Health and a member of the city’s working group. “More than 30 percent of BC children enter kindergarten vulnerable in one or more areas.”

BUSINESSMATTERS | SEPTEMBER 2017

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increased the percentage of parents in the workforce, their after tax income, their contribution to tax revenue and the number of children in regulated child care. Some assessments say it has returned more to the government in tax revenue than it has cost. Ontario plans $1.6 billion for 45,000 new spaces in public schools, public buildings and in workplaces by 2022. Its objective is “a universally accessible child-care system for Ontario families.” In BC, the NDP election platform promised affordable, accessible, quality child care: “Together with the federal government, municipalities, businesses, First Nations and others, the BC NDP will create a $10-a-day child care plan…. Over time, the plan will pay for itself by empowering parents with the choice to continue their careers and boost our economy.”

Canada finishes a shameful dead last in federal funding for child care among 20 developed countries in the Organization for Economic Cooperation and Development (OECD). We spend $82 a year per child, the US spends about $150 and the median is almost $300.

BUILDING BLOCKS OF CHILD CARE IN BUSINESS Many of The Chamber’s businesses face challenges related to child care. We’ve included two case studies from members on the issues and solutions that they’ve used to address the problem. Andrew Sheret Ltd. has been in business for over 120 years and specializes in plumbing, kitchen and bath and a wide variety of methods for heating and cooling including solar. Andrew Sheret has a history of innovating, being one of the first in the industry to implement a pension plan. Eric Findlay, President continued that innovative approach when they designed their new Splashes Bath and Kitchen Centre in Victoria. “When we were designing our new building we knew we would only need half the space. We recognized there is difficulty finding child care downtown and selfishly thought it would be a good amenity for the building and fill a need for our own employees,” indicated Eric. Research was done to find an excellent child care operator and they were provided with a sub-market rate rent and the space was designed to meet the stringent requirements for daycare licensing. When asked about the experience, Eric replied, “It’s been fantastic. The daycare expanded when they opened and they filled up fast but they allocate a few spaces to meet the needs of our staff and the other tenants in the building… I would certainly encourage other landlords and businesses to consider it as an amenity for staff.” The biggest challenge to date has been finding sufficient qualified staff. Coldstar Solutions Inc. specializes in transporting food products throughout

Finally, Canada finishes a shameful dead last in federal funding for child care among 20 developed countries in the Organization for Economic Cooperation and Development (OECD). We spend $82 a year per child, the US spends about $150 and the median is almost $300. The International Monetary Fund (IMF) suggests Canada reduce average child care costs by 40 percent by spending $8 billion a year—which would pay for itself through increased economic activity and taxes from more women working. The new federal plan is for under $700 million a year and only for low-income families. Child care has lingered on the fringes of government programming and funding because, rather than an economic issue, it has been characterized as a women’s and children’s issue with archaic undertones about whether or not women should be in the workforce or at home. A fully functioning modern economy ensures safe, regulated child care is available so a working life is possible for every mother and father and the future generation is given a leg up on life.

southern BC with a workforce of 185 employees. Jennifer Hawes, VP Human Resources and Community Development has seen a disturbing trend with both staff and family failing to find—and afford—child care. “The staff member wants to come back. ColdStar wants them back. And yet, what do I hear more often than not? That the staff member can’t find the care they are seeking. If they can, it’s often at a price that is outrageous,” indicated Jennifer. For those who find a way to come back, employers and employees are still facing hurdles. Employees may require time shifts so each partner takes a shift doing childcare, becoming “ships passing in the night”. Or for those who find affordable childcare options, there can be significant employee downtime due to sudden staffing changes with their provider. Universally funded care addresses many of these issues, but Jennifer is concerned that low pay scales for child care providers will continue to be an obstacle in providing reliable, well-staffed care. “If child care providers make a living wage they tend to stay in their job longer. Less turnover is good for the employer of the child care provider, greater consistency for the child, perfect for the parent to make relationships,” states Jennifer. “Providing accessible, affordable, quality-based child care is a complex issue. It will take all sectors to make it happen, including the business sector. Like the saying goes, ‘it takes a community to raise a child’.”

BUSINESSMATTERS | SEPTEMBER 2017

The Rhythm of a New Beat

DEL MANAK

orn and raised in Victoria, Chief Constable Del Manak started his policing career with four years of service with the Vancouver Police Department. He came to VicPD in 1993, where he has spent the last 23 years in a variety of sections and roles. Chief Manak spent five years in the VicPD Traffic section, where he was a collision analyst and part of the escort and drill team. He helped create the Integrated Road Safety Unit (IRSU) in the Capital Regional District. The success of this pilot program led to the expansion of other IRSU units throughout the province. Promoted to the rank of Inspector in 2006, Chief Manak served as the Officer In Charge of Human Resources for over three years. He has personally hired nearly one quarter of VicPDâ&#x20AC;&#x2122;s current members. He then oversaw the Patrol Division until he was promoted to Deputy Chief Constable in June 2010 and Chief Constable in July, 2017. Chief Manak is a graduate of the Dalhousie University Police Leadership Program and the FBI's National Academy Program. He is involved in coaching baseball, hockey and soccer and has proudly coached over 30 teams through the years.

BUSINESSMATTERS | SEPTEMBER 2017

We (The VicPD) need to know when community events are occurring. People are social and want to gather and have festivals and events—they bring us together. So we want to be at them and engaged and be part of the community. Not separate but as community leaders. — DEL MANAK Chamber CEO Catherine Holt sat down with Chief Manak to get his insights into policing in Victoria. What are your priorities as Chief? It is vital that we build community trust through great service. Long gone are the days when the police are elitist and we tell you what we will do. It’s turned around. Police agencies that are progressive and connected do it by being well-respected and building trust and confidence. For example, we need to know when community events are occurring. People are social and want to gather and have festivals and events—they bring us together. So we want to be at them and engaged and be part of the community. Not separate but as community leaders. We conducted a community and business survey in early 2017. In September, we’re looking at the trends and then at our strategic plan—and changing it. If we don’t, what was the point of asking our community and businesses what matters to them? We have a mental health plan to help our community and our staff. We in policing need to do a better job in supporting our staff in health and wellness. We send our men and women into situations most people are not comfortable with. They are often dealing with so much trauma it can trigger posttraumatic stress. Sometimes it’s one troubling incident and other times it’s the cumulative effects of many incidents. It can happen to anyone on our staff. We need to recognise when people are put into those difficult situations and build resiliency and self-care. They need follow-up discussions to determine what response is required, such as time off, counselling, or peer discussion. Instead of leaving it and then finding out they are emotionally injured months or years later—and in the meantime helping people while not in best mindset to do it. And then there’s the mental health and addiction issues in our community. Policing is very different now. VicPD responds to everything because there is no one else there 24/7. It’s not about law enforcement and crime rates. It’s about

community care. Calls for service are up 16 percent over the last five years. That includes the totality of what we respond to so we can maintain social order. Upwards of 60 percent of our work is social, not law enforcement. The tone of every organization is set at the top. What tone do you set? What we do matters. Our community and investing in our people is most important. We have some of the best, most progressive, highly competent and engaged leaders in this police department at all levels. That starts from hiring them with the right skill set and competence: independent thinkers, problem solvers and people who care about their community. Then we need to give them the right tools and training and mentorship. What have you been doing to overcome problems with the department’s culture, related to the actions of the previous three chiefs, and build the culture that you’re talking about? Well, first of all, I’m born and raised in Victoria. I’ve come up through the agency. I’ve had the opportunity as head of HR for three years to hire over a quarter of the staff that are here now. I know our people, believe in them and trust them.

move people along that looked like they posed a threat—not for enforcement. We got significant feedback that people felt that having police around had a positive impact. And we want to get ahead and prevent crime and use technology to help us. We equip our officers with smart phones and predictive analytics. You can use data to look at crime in a neighbourhood or a crime that is trending. You can look forward and prevent it by predicting where, when and what crime is likely to happen. But how do we meet expectations given taxpayers’ unwillingness to pay? I would like us to look at a regional approach to help share the load. In addition to the expectation that you maintain social order, there are criminal threats to Victoria, like the Hells Angels’ involvement in local pot stores, gang violence, on-line targeting of children, terrorist threats. How do you keep your eye on all of that? Unequivocally Victoria and Esquimalt are safe, but safe because VicPD is attentive to where crime trends are going. We work with RCMP and national security enforcement teams on terrorism and on ensuring violent extremism and radicalization is not occurring in our community.

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And I have a “made in Victoria and Esquimalt” solution. I’m not trying to import a program or culture or initiative from outside the department. I think that’s what police chiefs often try to do without understanding what the current climate and culture is within the organization. What are your biggest challenges? Educating the public and politicians on the work load. An investigation that used to take minutes now takes hours or a whole shift because of new policing and investigation standards and higher public expectations. The public wants police to be visible. They feel safer, especially with foot patrols. For example, tent city. We were there to calm the community or to

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BUSINESSMATTERS | SEPTEMBER 2017

RAGING PRAISE

To those who have met Del Manak during his many years of service as a police officer, this short letter says it all: Manak shows humour and common sense Times Colonist June 16, 2017 Re: “Victoria-raised interim chief appointed as new top cop” Did the Canadian Museum for Human Rights know about Police Chief Del Manak’s appointment before Victoria did? For the Winnipeg-based museum already has our new chief on a T-shirt. It’s on display in the case dedicated to the Victoria Raging Grannies. The photo on the T-shirt shows Manak, a sergeant at the time, gently hauling some of us Grannies out of the lobby of the Ministry of Health, back in 2002. “Am I going to get a record?” I squawked. “Not with your voice,” he replied. It is that combination of good humour and common sense that has brought him to where he is today. We Grannies are proud to know him. Anne Moon Victoria

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BUSINESSMATTERS | SEPTEMBER 2017

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Upwards of 60 percent of our work is social, not law enforcement. — DEL MANAK Events around the world influence how we plan for community events. Many of these threats we weren’t even talking about three years ago: like the Promenade in Nice, Westminster Bridge and Stockholm. These are “lone wolf”—or we call them “known wolf”—attacks. They are selfradicalized terrorists. How do you plan and prepare if they aren’t actively engaged with anyone? If you look at Canada Day, we now use hostile vehicle mitigation strategies. We’re doing what we can to prevent something from happening in our jurisdiction. What’s your personal brand? I am a person who is kind, caring and respectful. I believe in fairness and being a good listener. I believe in continuous learning and continuous improvement. Having these qualities helps me be a better leader and helps me run the organization in a manner that is progressive and responsive to the community.

Having watched you for a number of years—I would say you are also a supercommunicator and you use a lot of humour. What is that motivated by? One of the areas where people fall down at work, on teams and in relationships is a break-down of communications. You can never have enough communications. Communications is listening as much as talking. It’s a key principle and tool for leaders to have. I like to communicate and have people understand what I’m thinking and the direction of the organization, while also listening to leaders in the community and organization about where we need to go. And it’s important to pause and create stress-free environments and a culture that allows us to looks at the lighter side with a bit of self-deprecating humour. Leadership teams thrive when they can be real, honest and use a bit of humour. I also want the community to see the real me—to know the real chief. In a uniform, I’m at a disadvantage as it creates a barrier. Humour helps to break it and show people you’re no different than them. I’ll be at Our Place talking to people who think we are targeting them. When they see I can sit next to them, have a sense

of humour and listen to them, people feel more comfortable that I’m the chief. What’s been unexpected in your new role? The outpouring of support I’ve received. It’s been overwhelming. I’ve received hundreds of emails, texts, cards from people I’ve only met once—or never met. You don’t do things to get somewhere, you do it because that’s who you are as a person—you care. So when it accumulates to having the top job, it’s very humbling. Police departments have traditionally been white men places. You are an unusual appointment on that basis. I think someone who has had to navigate an organization that is not populated by a diverse range of people does learn a lot about success, survival, communications, engagement and getting ahead because you have extra challenges to get through. It starts with good parenting. First, my parents instilled a strong work ethic: work twice as hard as the next person and don’t complain. Second: treat everyone with respect, as you would want to be treated.

Being appointed the chief constable, I represent the true Canada. We are multicultural and diverse. It takes time in many organizations. I’m the first visible minority to be selected as chief in the history of the department—founded in 1858. I see that as a tremendous honour. What I found interesting is that the coverage in Victoria was all about this being an internal appointment—“Victoriaborn officer gets top job”. The coverage in Vancouver was all about me being the first Indo-Canadian police chief. Your appointment changes the perception of the police department. The point of diversity in any organization is to say we reflect the community we are in. I totally agree. So for example, tomorrow I’m going to Victoria library’s VIP reading club to read a book to kids. I see that as important. If I’m in my office doing e-mails there’s something wrong. I need to be out of my office engaged in the community and talking to the officers so they feel supported. That’s where I’m going to be most effective.

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NOMINEES FOR THE 2018/2019 BOARD OF DIRECTORS

CHAMBER ELECTIONS Each fall The Greater Victoria Chamber of Commerce holds an election for new board members. Each board member is elected for a two year term with staggered renewal dates—this year we are asking members to elect four members of the board. Election ballots will e-mailed to the main contact for your organization on Friday, September 15. The Chamber uses a weighted voting system, based on the number of employees. Voting will close Thursday, October 5. If you are The Chamber’s main contact for your business and did not receive your ballot on September 15, please contact us at 250-383-7191.

Kris Wirk

Lise Gyorkos

President Page One Publishing

Partner Dickson, Dusanj & Wirk

Incumbent Director

Incumbent Treasurer

ise Gyorkos is the president of Page One Publishing, which she and company cofounder Georgina Camilleri have grown into one of B.C.'s largest independent magazine publishers. Page One will celebrate 20 successful years of business in 2018. As co-publisher of Douglas magazine, and YAM magazine, Lise contributes in a significant way to the creation of a vibrant entrepreneurial region. She is passionate about the needs of small business and promoting local economic development. Lise gives her time to many community causes and organizations. She is currently a board member with the Greater Victoria Chamber and the board liaison for the Prodigy Group. She is also a board member with the Greater Victoria Housing Society and past-chair of the Victoria Hospital Foundation's Visions Gala.

ris Wirk is a partner with the accounting firm Dickson, Dusanj & Wirk where he works with local owner operated businesses, individuals and non-profit organizations providing accounting, taxation and advisory services. He has an honours’ Bachelor of Commerce degree from the University of British Columbia, and received the Western Canada Gold Medal for the highest standing in Western Canada for the Chartered Accountant entrance exam. Kris currently serves as the Chamber’s Treasurer and was previously the Treasurer for the Island Prostate Centre. Kris is born and raised in Victoria and believes strongly in supporting local businesses and wants to continue to assist the Chamber in advocating for a business environment that will allow entrepreneurs to succeed.

Lise is a champion of our region, promoting a healthy foundation for growing strong businesses and a dynamic economy.

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im is a dynamic hospitality professional with an extensive background in the travel and hospitality industry and with experience in Europe, Canada and Japan. Kim currently works as a revenue driver at the Oswego Hotel, and also serves as Vice President of the Capital City Executive Association and as part of the Ambassador Committee of the Greater Victoria Chamber of Commerce. Kim has also served overseas as the Executive Director of The Danish Chamber of Commerce in Japan and as an active member of the Victoria community, he is very much interested in how tourism affects BC as well as labour supply and retention in the province. Combining all of his international and domestic experience, Kim hopes to assist The Chamber in serving its members to his full potential.

BUSINESSMATTERS | SEPTEMBER 2017

Rahim Khudabux GM and Owner Max Furniture

ahim is the GM and Owner of Max Furniture a locally owned and operated furniture store specializing in Canadian Made and good quality furniture for your home or office. Graduating from the University of Victoria in 2007 Rahim has owned and operated 4 business in Victoria and loves to call it home. Rahim has worked closely with the Chamber since his business career started in Victoria and he served as the Mingle Lead for two years on the Prodigy Group Committee. Involving himself in the community, giving back and attending virtually every event he can—Rahim “The Dream” prides himself on business development, community support, dance offs at the Harbour Cats games and mentorship as those are the reasons he is able to be successful in business. Rahim wants to be on the Chamber board to ensure that that the voice of business is heard in the region from ALL sizes of businesses.

NOMINEES FOR THE 2018/2019 BOARD OF DIRECTORS

Moira Hauk

Regional Manager South Island Coastal Community Credit Union

Patricia Jelinski

Ian Batey

CEO United Way Greater Victoria

Principal IPB Consulting Services

Incumbent Member-at-Large

oira's service with chambers include past Chair of the Qualicum Beach Chamber and 1st Vice Chair of the Duncan Cowichan Chamber. Moira is currently a member of the Victoria Chamber’s Finance Committee. An active volunteer, Moira has participated on many board committees across the Island that focus on housing affordability and economic development. The business issue that sits on Moira's radar is the recent disbandment of the Ministry of Small Business and Red Tape Reduction. Small business is the backbone of our Island, providing meaningful employment and acting as a driver of the economy. Loss of focus in this important area could have a negative impact on job creation, business attraction, external investment, and diversity in business. Active involvement in the Chamber movement has been good for our business. Our role as advocates will be to keep governments' eyes on these important issues.

atricia Jelinski is the CEO of United Way Greater Victoria. She brings over 18 years of senior executive leadership to her work through positions in organizations across North America in the private, public and non-profit sectors leading business development, community investment, brand building and fund development. United Way is the largest non-government funder in the region and Patricia leads the organization working in partnership with over 300 businesses in Victoria and across the CRD. Her experience working within multi-stakeholder environments including her work with government, tourism, economic development, foundations, corporate partners and social service organizations supports her approach to bringing business and community together to achieve common goals. Patricia serves on the Chamber’s Executive Committee. She is also a Director on the Boards of bc211 and the Victoria Coalition to End Homelessness.

orn, educated and raising his family (with wife Anne) in Victoria, Ian is serious about economic growth and prosperity for individuals and community. As Principal, IPB Consulting, he provides essential advice to free enterprise and NFP sector organizations built on enduring relationships, trust and transparency. Ian has significant leadership expertise in business, governance, philanthropy, homelessness, affordable housing and major sport events through the Institute of Corporate Directors, Coalition to End Homelessness, GV Housing Society, Our Place, Bayview Place and PGA Canada’s Cardtronics Open. A contributing Chamber member since 2009, he serves on the Policy and Government Affairs Committee. Employment housing and entrepreneurism ground truth Ian’s vision for our community—a continuously vibrant and competitive business environment with a robust supply and retention of highly qualified, skilled and motivated people.

Andy Spurling

Owner and President Proline Management Ltd.

ndy is an owner and President of Proline Management Ltd. Andy helps the communities Proline serves be positive and desirable places to live and provides growth opportunities for Proline’s employees. Andy is a lawyer, returning home ten years ago to work in the family business. Proline believes strongly in community service, supporting many local organizations. Andy gives his own time to the community as a member of the Victoria Real Estate Board’s Strata Initiatives Task Force, the Real Estate Council’s Strata Management Advisory Group, as past-President of the local Family Business Association and as a director of Beacon Community Services. As a Chamber director, Andy looks to bring a unique perspective to issues involving housing and family business in Victoria.

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903 Yates At Quadra | 250.381.6000 7 am - 11 pm 125-2401 C Millstream Road | 250.391.1110 8 am - 11 pm BUSINESSMATTERS | SEPTEMBER 2017

ADVERTORIAL

Group Benefits for All As a small business owner, sometimes it feels like you have to do it all. Making sure your business and staff are taken care of is no easy task especially when everyone’s health and wellness directly affects the success of your business. On top of this, it can be stressful when unexpected problems come up that require an expert opinion—we don’t all have a team of specialists on hand at a moment’s notice. The good news is that The Chamber’s Group Insurance plan looks after both sides of your business going well beyond just providing you with health and dental coverage. Did you know that they have a free Business Assistance Service (BAS) feature that’s included in every Chamber’s Plan at no additional cost? This confidential service provides access to up to nine hours of professional accounting, counselling, legal or human resource experts who understand the difficulties small business owners face. So when you’re faced with a challenging situation, you can feel comfort in knowing that you have somewhere to turn for support. When faced with a legal dilemma, this service provides practical and current interpretations of company, partnership,

taxation and insolvency law, plus all relevant aspects of common and civil law. Receive answers to questions concerning shareholders, directors, employees, creditors and other stakeholders, including consumers, the community and the environment. Or when the numbers don’t add up, advice from a professional enables owners and managers to strengthen management and control functions through expert counsel. Obtain answers and recommendations to solve business accounting challenges, make informed compliance decisions and better manage company finances. When facing a technical human resource issue, from termination processes and overtime pay to legislative or labour law concerns, BAS provides you with confidential support and guidance, via telephone. In addition to the management services provided, BAS provides confidential employee referral services to private counselling if they’re experiencing personal issues.

Rob Jack with a client Isn't it time you took advantage of this benefit for your business, employees and their dependents? Keep your most important asset, your people, healthy and well taken care of with the Chambers of Commerce Group Insurance Plan—the most popular employee benefits plan in Canada for small business. The Chambers of Commerce Group Insurance Plan is used by over 35,000 small to medium-sized businesses across Canada. From Vancouver to Halifax, and everywhere in between, small business owners just like you continue to enjoy comprehensive benefits coverage at affordable rates. For over 19 years, Jack Insurance and Financial Services has helped Greater Victoria Chamber of Commerce members design a Chambers of Commerce Group Insurance plan reflecting the size and requirements of their businesses.

250-383-9866 | rob@jackinsurance.ca | www.jackinsurance.ca

MARINE CONSERVATION: TO THE STRAIT AND NARROW

GREATER VICTORIA: ON THE MOVE!

PROFILE: TITAN BOATS

BUSINESS MATTERS

MARINE CONSERVATION: TO THE STRAIT AND NARROW

GREATER VICTORIA: ON THE MOVE!

PROFILE: TITAN BOATS

BUSINESS MATTERS

May 2016 VICTORIACHAMBER.CA

2 0 1 6 GREATER VICTORIA

May 2016 VICTORIACHAMBER.CA

MARINE CONSERVATION: TO THE STRAIT AND NARROW

GREATER VICTORIA: ON THE MOVE!

BUSINESS MATTERS

2 0 1 6 GREATER VICTORIA

BUSINESS

See the winners and finalists inside

AWARDS

G OV E R N O R S ’ LIFETIME AC H I E V E M E N T AWA R D W I N N E R S

Lynda & Murray

FARMER

Lynda & Murray

FARMER

BIZNEWS | BOX ADS | BUSINESS MATTERS BUSINESSMATTERS | MAY 2016

MESSAGE FROM 2016 CHAIR

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BUSINESSMATTERS | MAY 2016

PROFILE: EMTERRA ENVIRONMENTAL

NOW! January 2016

VICTORIACHAMBER.CA

PATCHWORK POLICING

MESSAGE FROM 2016 CHAIR

PROFILE: EMTERRA ENVIRONMENTAL

BUSINESS VICTORIACHAMBER.CA MATTERS OR CALL 250-383-7191

Al Hasham 2016 BOARD CHAIR

May 2016 VICTORIACHAMBER.CA

BUSINESS AWARDS

PATCHWORK POLICING

PROFILE: TITAN BOATS

BUSINESSMATTERS | SEPTEMBER 2017

January 2016

VICTORIACHAMBER.CA

Al Hasham 2016 BOARD CHAIR

BUSINESSMATTERS | MAY 2016

PATCHWORK POLICING

MESSAGE FROM 2016 CHAIR

BUSINESS MATTERS Al Hasham 2016 BOARD CHAIR

PROFILE: EMTERRA ENVIRONMENTAL

January 2016 VICTORIACHAMBER.CA

CALENDAR OF EVENTS SEPTEMBER SUNDAY

MONDAY

TUESDAY

OCTOBER WEDNESDAY THURSDAY

FRIDAY

SATURDAY

SUNDAY

MONDAY

TUESDAY

WEDNESDAY THURSDAY

FRIDAY

SATURDAY

SUMMER SOCIAL SERIES

September Business Mixer with the Saanich Peninsula, WestShore and Sooke Chambers September 21 | 5 to 7 p.m. Camosun College, 4461 Interurban Rd.

Prodigy Group September Mingle September 14 | 5 to 7 p.m. Bay Centre, Outdoor Patio - 4th Fl 1150 Douglas St.

BUSINESS LEADERS LUNCHEON

Harvest Dinner September 7 | 6 to 8:30 p.m. Woodwynn Farms - Creating Homefulness Society, 7789 W Saanich Rd.

INDUSTRY TOUR

Point Hope Maritime September 19 | 7:30 to 9 a.m. Point Hope Maritime, 345 Harbour Rd.

Bill Stewart October 3 | 11:30 a.m. to 1 p.m. Victoria Marriott Inner Harbour 728 Humboldt St. Prodigy Group October Mingle October 12 | 5 to 7 p.m.

October Business Mixer October 19 | 5 to 7 p.m. The Lion's Den Restaurant at Save On Foods Memorial Centre, 1925 Blanshard St. Small Business Month October Check victoriachamber.ca to see all the seminars, luncheons and other activities planned for Small Business Month!

OFFICE CLOSURES

Labour Day September 4 Thanksgiving October 9

LEARN MORE ABOUT INTELLECTUAL PROPERTY STAY INFORMED BY VISITING THE ARTICLES AND NEWS SECTION ON TCLLP.CA

Thompson Cooper is Victoriaâ&#x20AC;&#x2122;s leading source for legal advice on intellectual property. dthompson@tcllp.ca 250 389 0387 tcllp.ca

TCLLP Business Matters Ad August 2017.indd 1

2017-07-24 10:43 AM

BUSINESSMATTERS | SEPTEMBER 2017

{NEWMEMBERS} June 1 to July 31

Bunah Home Inspections

Chops Lawn Enforcement

Canada Scooters & Medical Supply 2005

Cold Comfort Ice Cream

Buying a home is a big decision. It can also be a little intimidating as you weigh many factors to make the best decision for you and your family. We can help. 778-432-2115 www.bunahhomeinspections.ca

Canada Scooters provides independence to seniors specializing in indoor and outdoor mobility aids. We are your one stop shop for all your mobility needs. 250-383-7383 www.canadascooters.com

100% locally owned and operated landscaping company. We specialize in lawn care, general yard maintenance, gutter cleaning, hedge trimming and more! 250-857-4144 chopslawnenforcement.com

We are dedicated to making a high-density, quality ice cream. We do our best to avoid any ingredients that have been genetically modified and we use mostly organic ingredients, incorporating local fruits, herbs, and other locally produced items. 778-433-5215 www.coldcomfort.ca

Cora Breakfast and Lunch

Cora restaurants are committed to promoting the importance of eating breakfast, and to creating unforgettable food experiences for customers, by providing high-quality products and service in a warm, family atmosphere. 250-381-2672 www.chezcora.com/en

Earthgroove Activewear

At EarthGroove, inspiration and creativity is at the centre of our design process and combines to express the youthful, edgy style and attitude of our customers.EarthGroove brings fun and energy into your workout look. 780-231-9399 earth-groove.com

Check out these sweet deals from other Chamber members! Do you have an amazing deal or promotion that youâ&#x20AC;&#x2122;d like to advertise to Chamber members and our community? We can help get the word out. Email membership@victoriachamber.ca to find out how you can get your deal on this page.

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50% off for Chamber Members

OFFER EXPIRES NOVEMBER 15, 2017

T H E B A Y C E N T R E . C A

Get the Times Colonist Delivered to Your Business. One copy for you, one copy for your waiting room.

Tuesday - Friday OFFER ENDS OCTOBER 31st, 2017 Call 250.380.5325 www.yyjairportshuttle.com

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{NEWMEMBERS} June 1 to July 31

Envirosystems Incorporated

Envirosystems is one of the fastest growing industrial and environmental services organizations in North America and prides itself on delivering local expertise from coast to coast. 250-380-0436 www.envirosystemsglobal.com

Everest - Jerry Liu

Everest works with its clients to help guide them through the most informed decisions about all funeral-related issues and then puts those wishes into action. 778-987-2977 everestfuneral.com

Ly Siu Consulting

Ly Siu assists small and medium-sized businesses with all their health benefits and human resources needs. She can provide a customized and cost-effective benefit plan that gives the greatest value while meeting your organizational goals and budgets. 250-634-2055 www.lysiuconsulting.com

Good Planet Company

The Good Planet Companyâ&#x20AC;&#x2122;s mission is to help you live a simpler, greener, healthier life! We aim to empower you with the most up to date information and the best green products on the market. 250-590-3500 www.goodplanet.com

Mac Tools

Mac Tools is a worldwide supplier of automotive repair tools. From hand tools, tool boxes, and specialty items; to a full range of power tools, electronics, and shop equipment, Mac Tools has it all. 250-588-8665 www.mactools.ca/en-ca/Pages/default.aspx

Personal Passage Planning. A division of Seahorse Ventures Inc. A Personal Passage Plan enables clients to manage planned and unplanned Life Events. This also lessens the burden on loved ones or entrusted others who may step in to assist or find themselves left behind. 778-433-5112 www.personalpassageplanning.com

We are a vertically integrated development company that can go from initial sketches to: engineering design, architectural drawings, rezoning & development, financial modeling and civil construction. 250-386-6600 www.scaladevco.com

17.VictoriaChamberAd2 2017-07-21 7:10 AM Page 1 O DLU MB R OWN.CO M

Odlum Brown clients benefit from independent, unbiased advice. Odlum Brown Model Portfolio vs S&P/TSX Total Return Index (June 2008 - July 2017)1

162%

We help people on their journey towards their full health potential. With individualized programs and innovative technology, we treat and educate each patient based on their values and the best available evidence. 250-800-1220 horizonsholistichealth.com

32% Odlum Brown Model Portfolio

Holy Cow Communication Design is a full-service advertising agency offering brand strategy, graphic design, integrated campaign development, website and digital expertise. 250-655-6597 www.holycowcom.com

Q Academy is a Vancouver Island Technology Training facility. The Academy acts as the first technology-focused learning institution on the Island providing straight-up industry-driven training programs. 250-298-5059 qacademy.ca

Scala Developments Consultant Ltd.

Horizons Holistic Health Clinic

Holy Cow Communications

Serving Victoria, British Columbia, and beyond with tasteful, classy, and elegant photography, the way it was always meant to be. 204-823-3870 couture.photography

Q Academy

Fish Eye Productions Inc

We empower brands to connect with global audiences live from sea to space with innovative live streaming solutions. 250-208-5924 www.fisheyeproject.org

Portrait Couture

S&P/TSX Total Return Index

Returns are from June 18, 2008 to July 15, 2017. The Odlum Brown Model Portfolio was established by the Research Department in December 1994, with a hypothetical investment of $250,000. These are gross figures before fees. Past performance is not indicative of future performance. Trades are made using the closing price on the day a change is announced.

If you invested $1 million in the stocks held in the hypothetical Odlum Brown Model Portfolio1 at the peak of the Canadian stock market in June 2008, prior to the credit crisis, your holdings would be worth $2.62 million today. Your $1 million investment in a portfolio that replicated the performance of the S&P/TSX Total Return Index would be worth only $1.32 million. For over 94 years, Odlum Brown Limited has been one of BCâ&#x20AC;&#x2122;s most respected investment firms, thanks to the vision of our founders, the passion and dedication of our employees, and the trust and loyalty of our valued clients. Contact Branch Manager Peter Jando at 250-952-7777 to learn more. Visit odlumbrown.com for more information.

Member-Canadian Investor Protection Fund

BUSINESSMATTERS | SEPTEMBER 2017

{NEWMEMBERS} June 1 to July 31

Skyscraper Source Media

Operates the website SkyscraperPage.com, a skyscraper enthusiast website containing skyscraper diagrams and a discussion forum. www.skyscraperpage.com

The Executive Network

The Executive Network manages the natural workcycle of employees to ensure productivity and growth. Ultimately, we manage your most important asset— your people—and your most important performance measure—their performance. 250-389-2848 executivenetwork.ca

The Salient Group

The Salient Group is focused on the creation and restoration of compact, walkable and vibrant communities in urban environments. 604-669-5536 www.thesalientgroup.com

HIRE A CO-OP STUDENT Hire employees with real-world skills relevant to today’s workplace.

Tommy’s Auto Upholstery and Accessories

Tommy’s Auto Upholstery is a local, familyowned business that has been serving Victoria since 1949. We specialize in cars and trucks, as well as marine and commercial upholstery. We carry a large inventory so we can provide fast, friendly service. 250-383-8941 www.tommysautoupholstery.ca/

Top Dog Daycare & Spa

Top Dog Daycare and Spa is an established, enjoyable, safe environment where dogs have the opportunity to further develop their social and communication skills. 250-920-3647 www.topdogvictoria.com

Co-operative Education Program and Career Services uvic.ca/employers 250.721.6616

Co-operative Education and Career Services camosun.ca/cese 250.370.4100 18

BUSINESSMATTERS | SEPTEMBER 2017

TOTO USA - Canada West

TOTO Ltd. is the world’s largest bathroom products manufacturer headquartered in Japan since 1917. We have 38,000 worldwide employees and are listed on the Tokyo Stock Exchange. 888-295-8134 www.totousa.com

Tulip Cafe & Rice Bar

A charming, mindful, independently owned cafe & rice bar serving breakfast, lunch, dinner, dessert, coffee and tea in the heart of downtown Victoria. 250-884-6665 www.eattulip.com

Tulipe Noire

We pride ourselves on bringing women of all ages the best in today’s casual designer fashions. We enjoy getting to know our customers and helping them choose clothing that makes them feel and look great ... all year round and for all occasions. 250-370-5000 www.tulipenoire.com

UOMO Modern Barber

Located in Cook Street Village, Uomo Modern Barber is centrally located in the heart of Victoria. We are a modern barbershop that specializes in men's grooming with an Italian perspective. 250-595-1771 uomomodernbarber.com

Urban Development Institute Capital Region

The Urban Development Institute is a national non-profit association (with international affiliations) of the development industry and its related professions that is non-partisan in its activities. 250-383-1072 www.udicapitalregion.ca

Valhalla Pure Outfitters

Valhalla Pure Outfitters is locally owned and been in Victoria since 1991. We specializes in equipment and clothing for camping, hiking, climbing and travelling. 778-432-3579 www.vpo.ca

West Coast Weddings

West Coast Weddings was created with the goal of providing brides and grooms with the latest in fashion, style, decor and more in the wedding scene. 519-835-3001 www.westcoastweddings.com

Wolf Meal Prep

At Way of Life Foods (WOLF) order from our online weekly menu, delivered right to your door. Gluten-free, no refined sugar. Saves you time, energy and money. 250-217-6465 www.wolfmealprep.com

MEMBER SNAPSHOTS

The strength of The Chamber is our members and the people who run these outstanding businesses. These interviews have been edited for length and clarity. To see the full interviews, or find out how you can be featured, visit our website www.victoriachamber.ca

TOM BENSON Chief Experience Officer WildPlay Element Parks What’s your favourite thing about your job? I get WILDPLAY to go to very cool FINANCES, BUILDS AND places and then work with an OPERATES ADVENTURE awesome team PARKS THROUGHOUT NORTH to figure out AMERICA. WE TAKE PEOPLE how to create OUTSIDE THEIR COMFORT something ZONES SO THEY GROW AND that will bring ACHIEVE MORE. “PLAY MORE. humans, nature FEAR LESS. CHANGE THE and adventure together. Business WORLD.” lunch or after work Our culture and the people that hold it drinks? Business breakfast true. How is technology changing your or a game of pool. What project business? Mobile devices are changing the is your business proudest of? Opening way we interact with guests. The pace of the world’s most famous zipline that whisks change is challenging but the opportunities people to the base of Niagara Falls. What’s are enormous. What is the one thing no new with your business? We are now one understands or knows about your growing into the United States with new business? Everyone thinks we’re all about parks opening in New York City and Albany. fun when we have a more serious motive… What is your company’s greatest strength? fear reduction. How is your business

involved in the community? We support a variety of causes, but our most famous is likely our naked bungy jumping event—the funds support the schizophrenia society. What is one job you could never do? Right now I don’t think I could be a paramedic. Those poor folks are dealing with incredible stress with what is going on with drug use in our cities. What are you passionate about? I am passionate about human potential. If you believe you can do a thing or not, you’ll be right. I support the “you can” part of that. What’s your favourite sport to play/be a fan of? Paragliding is on the top of my list. What do you think is the most important life lesson for someone to learn? Your life is not a dress rehearsal. Do not live it in a comfort zone. How do you relax? I do what might be thought of as extreme sports. I find that the calm focus that I get from them lasts for days. What’s your favourite mode of transportation to get around town? Love my motorcycle. Smell everything. See everything. Feel everything. Could you manage without your cell phone? Yes. I am fluent in morse code.

WILDPLAY ELEMENT PARKS: MEMBER SINCE 2006

SHELLEY MORRIS Chief Executive Officer The Cridge Centre for the Family How and when was your business founded? In 1873 as the BC Protestant Orphans’ Home by Edward and Mary Cridge, to look after children who were orphaned and destitute. What is the best perk of your job? Looking out my window at children at play (that and the amazing food prepared by our chef and his team!). Best team-building moment or program you’ve ever experienced? Honestly, the way our team came together to pull off the Royal Visit last year on the very same morning that we were hosting our major annual fundraiser Ride for Refuge involving hundreds of people and 18 charities. It was profoundly humbling to watch my amazing board, society and staff come together. What is your company’s greatest strength? Our people and our faith. Any famous company legends/stories/ ghosts? There was knock on the door of the orphanage to find a young baby on the doorstep. A note was attached to the baby that read “Please—please keep my dear little baby for me! I can’t support him now for I have to earn my own living.”

There was a card torn diagonally THE CRIDGE as well, it read, CENTRE FOR THE FAMILY "His name is IS PLACE WHERE PEOPLE Arthur, I don’t FIND HOPE AND DIRECTION want to give him up, but WHEN THEY’RE THE MOST can’t keep VULNERABLE AND IN NEED. him yet. I’ll WE HAVE 144 YEARS HELPING bring the PEOPLE TO BE OVERCOMERS other half of AND TO REACH THEIR the card when FULLEST POTENTIAL. I come for him.” Sadly, she never came back. apologize—even if you’re 100% certain that Decades later, a man the other person is 99% wrong—be the first walked in to my office and said, I’m baby to apologize for your 1%. What is the best Arthur. How are you involved with The advice you’ve ever received? The further Chamber? The Chamber has often been up the ladder you go the more your a** is a valuable source of education for us as exposed. Learn to live with it and not take we navigate our organization through an it personally. Favourite summer activity ever changing landscape. What was your to do in Victoria? Butchart Gardens—it’s first job? Mcdonalds. Favourite activity magical. What’s your favourite mode of to do after work with your friends? I love transportation to get around town? Have to go to the movies, and I love a glass of to confess—my car. What’s something wine in my own backyard in the sunshine. people don’t know about you? I jumped What’s your favourite sport to play/ out of an airplane. be a fan of? BLUE JAYS. What do you think is the most important life lesson THE CRIDGE CENTRE FOR THE FAMILY: for someone to learn? Be the first to MEMBER SINCE 1995

BUSINESSMATTERS | SEPTEMBER 2017

KELLY HAWES CEO ColdStar Solutions Inc What’s your favourite thing about your job? Watching food production—fascinating! VANCOUVER What is the best perk ISLAND COMPANY of your job? The BC SPECIALIZING Ferries buffet. I eat IN INDEPENDENT there. A lot. What’s GROCERY WHOLESALING, your favourite Chamber event? TRANSPORTATION, THIRD CEO breakfasts. PARTY LOGISTICS AND COLD Great networking, peeve? When people say STORAGE WHICH SERVICES business focussed “it can’t be done.” How is ALL OF VANCOUVER and fun. What is your your business involved in the ISLAND AND THE GULF company’s greatest community? My wife founded ISLANDS. strength? A ‘can-do’ The Community Food Program attitude and approach. which now provides donated and Need a problem solved? Ask us, other food products, some of which CSI we’ll help on just about anything! Why do purchases, to 9 different agencies. It equals you like working in your industry? People $112,000 in food and donated services have to eat so our business is relatively annually. What is one job you could never recession proof and I like being able to do? Having a job that requires sitting at support other local businesses and starta desk looking at Excel spreadsheets all ups. What was it about a boss/co-worker/ day. Favourite activity to do after work employee that made them great to work with your friends? Drink wine. Any wine….. with? My wife and I work together. It’s What was your first job? Pumping gas important to note—in different buildings and cleaning windshields for $3/hour. The doing different things!! Hence why we got to good ‘ole days! What are you passionate our 31st wedding anniversary successfully. about? My granddaughter, Madilyn. Have Do you have a business etiquette pet I shown you the thousand pictures I have

of her, recently? What did you do on your summer vacation/planning to do? Two amazing weeks at Lake Cowichan. Boating, swimming, fishing and reading. What is the best advice you’ve ever received? In business—surround yourself with the best insurance agent, the best lawyer and the best accountant and NEVER be afraid to hire for your weakness. What’s your favourite mode of transportation to get around town? My Harley. What’s something people don’t know about you? Sometimes I drink scotch instead of wine…. On the serious side, I do a lot of mentoring for those trying to start businesses. I am very passionate about that.

COLDSTAR SOLUTIONS INC.: MEMBER SINCE 2012

Your business is our highest priority We’re about making your business better with competitive pricing and customized service.

COURIER, FREIGHT & LOGISTICS

maxcourier.com info@maxcourier.com 250.721.3278

20 BUSINESSMATTERS | SEPTEMBER 2017

Member Survey It’s all about

YOU With every call, every email, every faceto-face greeting and handshake we hope that the team at The Chamber is making all of our members feel valued and that we’re meeting the overall needs of the membership. And there is nothing more satisfying than knowing that we have succeeded. For the second year in a row, we asked our members to rate The Chamber on the

Benefits offered by The Chamber

three pillars of membership—Benefits, Connections/Events and Advocacy. The results were heartening: • 96 percent of respondents indicated a positive approval rating of satisfaction with the current benefits (nearly 6 percent higher than last year)

33.3% Somewhat Satisfied

• 66 percent felt that Chamber connection opportunities were excellent and 32 percent felt that they were on par with other events

62.5% 4.2%

Satisfied

Dissatisfied

• 70 percent felt that Chamber advocacy efforts were effective Although it was good to see the positive support for our efforts, it was truly interesting to see what was working and what wasn’t for our members. BENEFITS It was an eye opener that the three items that were seen to be most beneficial weren’t our cost-saving benefits but exposure opportunities. Over 68 percent of respondents identified The Chamber’s online membership directory as one of the most beneficial aspects of membership. It was good

to see that the extra efforts that have been put into the online directory including improvements to Search Engine Optimization (SEO) as well as adding social media and video options have been a success overall. Not one to rest on our laurels, the membership team is working to provide enhanced directory options and new social media links. This will roll out over the next 2-4 months, so don’t hesitate

Stevenson Doell Law Corporation We offer the following services:  Real Estate  Wills & Estates  Family Law  Personal Injury We will do home visits Free Consultation for Chamber Members Call 250-388-7881 www.stevensondoell.com

www.technologyguys.ca

BUSINESSMATTERS | SEPTEMBER 2017

will include a benefit that we think has real potential as a money saver for you—and your employees—discounted home insurance rates from TD Home Insurance. CONNECTIONS/EVENTS It wasn’t a surprise that the top three reasons respondents belong to The Chamber were: being a part of the business community, connections with other members and socializing with business professionals.

Photos from the Summer Soiree at the Fort Common (above) and Bannock and Brews on the Harbour (below).

to provide your feedback on what you’d like to see. Also in the top three were Chamber advertising and sponsorship as well as the member-to-member special offers. Recent brainstorm sessions with the staff have generated new ideas on how to leverage our very strong social media channels to provide even more exposure for our event sponsors and promoting our members. The area where we saw the most room for improvement was on items like our gas discounts for businesses and their employees, courier discounts and office supply discounts where we saw between 27–40 percent of respondents indicating that they were unfamiliar with the offers. Over the next few months we’ll highlight one of our benefits weekly in BizNews. This

You’ll hear us refer to The Chamber as a tribe or clan or even family. With 1,400 members— with over 35,000 employees—working together to build a strong and dynamic business community, there is no better definition. At each event, the room hums with business being done—and of course, fun being had. Chamber Business Mixers were once again the top connection opportunity followed by Marketplace Mixer and our various Business Leader luncheons. We’ve have great success with several new events, such as our Social Media Seminars, Summer Social Series and YYJ Eats, and next year we’re thinking about something special to celebrate being 155 years young. ADVOCACY The local economy is key for our members, 98 percent ranked this as the most important issue for their business. The close parallel between this and the second most important issue—local government: governance and services—clearly demonstrates the area where the membership is expecting The Chamber to help. We have our work cut out for us working with the municipal and provincial governments to improve the regional financial climate and to ensure that the gap between commercial and residential tax rates does not grow. Both affordable housing as well as labour supply and retention tied as the third most important issue. The Chamber hopes to work closely with the new provincial government to facilitate affordable workforce housing in the region to provide just one more reason for prospective employees to choose Greater Victoria as their place to work and play. THE FUTURE The best way to continue to grow our vibrant community is with successful businesses. The Chamber has nearly 155 years of expertise in building that successful business climate and supporting our businesses in doing what they do best. Based on your feedback we will continue to shore up our three pillars of support—Benefits, Connections/Events and Advocacy—to provide a solid foundation for your continued growth and success.

22 BUSINESSMATTERS | SEPTEMBER 2017

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