2020 BOARD OF DIRECTORS
MET @ THE CHAMBER
CEO MESSAGE
BUSINESS MATTERS Embracing the Opportunity of Low Unemployment
Help Wanted
VICTORIACHAMBER.CA
2 0 20 A
DVOCAC PRIORIT Y IES
Now Hiring! Hire Me?
Working together to build good business and great community.
Winter 2020
TRUSTED INDUSTRY LEADER. SMALLER CARBON FOOTPRINT. As a proud community partner for over 80 years, Butler Concrete & Aggregate continues to provide top quality products while staying competitive utilizing the latest technologies. Ask us about our recently increased production capability and how we can make your project greener!
We are committed to reducing our impact on the environment.
V I C TO R I A • C E N T R A L S A A N I C H • S O O K E • D U NC A N For a full list of services and location info, visit our website at butlerco.ca or call 250-652-4484.
2
BUSINESSMATTERS | WINTER 2020
Working together to build good business and great community.
BUSINESS MATTERS Winter 2020
Business Matters is a bi-annual publication of the Greater Victoria Chamber of Commerce and a key business resource targeted to business leaders in our community. The Greater Victoria Chamber of Commerce is a progressive, inclusive and dynamic community leader. It is a supportive resource for business people who wish to learn, grow and create a stronger business and a more robust and sustainable community.
To advertise in Business Matters, contact us at: The Greater Victoria Chamber of Commerce 100-852 Fort St. Victoria, B.C. V8W 1H8 250-383-7191 chamber@victoriachamber.ca
BC Premier John Horgan speaks at a Chamber Business Leaders Luncheon on Feb. 26, 2019.
CONTENTS 5 6 10
CEO Message
The Chamber is staying focused on measuring how we optimize services, connections, advocacy and resources.
2020 Advocacy Priorities
How The Chamber’s advocacy efforts support our economy and employers.
2020 Board of Directors
Meet the multi-talented 15-person Board of Directors that represents our 1,400 members.
12
Feature: The Opportunity of Low Unemployment
17
Chamber Events: Something for Everyone
18
Introducing Our New Members!
25
Met @ The Chamber
Publication Mail Poste-Publications 40005319
Working together to build good business and great community.
Greater Victoria business leaders finding new ways to attract and retain workers.
There’s nothing like meeting face-to-face to make the connections you need to build your business and your community.
Welcome to those who’ve decided to join the people who get things done. Membership — it’s about the company we keep.
We know that making important connections is vital to your business’s growth. We want to help you with that. Read about people who Met @ The Chamber.
BUSINESSMATTERS | VOLUME 15 | ISSUE 2
3 3
HIRE A CO-OP STUDENT Hire employees with real-world skills relevant to today’s workplace.
Co-operative Education Program and Career Services uvic.ca/employers 250.721.6616
Co-op and Career Services camosun.ca/cecs 250.370.4410 4
BUSINESSMATTERS | WINTER 2020
Working together to build good business and great community.
MESSAGE FROM CEO CATHERINE HOLT
Prioritizing The Chamber Business Matters is our opportunity to talk to you about how The Chamber is doing. You’ll see a nice summary of our advocacy work and a feature on our top advocacy priority — finding workers. We introduce our new board members and our many new Chamber members, for which we are very grateful. There’s information on valuable services and goods offered by our members and by The Chamber and we conclude with Met@TheChamber, which showcases some great connections. I’d like to talk about how we measure our performance. Like any well-run organization, The Chamber has identified important things to keep our eye on to ensure we’re fulfilling our mission, “Working together to build good business and great community,” and our vision, which is to be the most diverse and influential business association in the region. We support our mission and vision through four broad goals: optimize services, connections, advocacy and resources. I report on Key Performance Indicators at every board meeting to allow our directors to monitor our performance on your behalf. We survey our members each year and get a good response rate of about 10 per cent. Thanks to all who responded. We ask a range of questions, including overall satisfaction with Chamber services. The response in 2019 was exceptional — 96 per cent of members are satisfied or highly satisfied. For that, I say thank you to our dedicated staff of 10. We track attendance at our events and have had a steady increase the last couple of years with more than 6,000 attendees in 2018 at 65 events. This included two exceptionally large audiences for the Premier and the Governor of the Bank of Canada. We had a slight decline in 2019, with 62 events and more than 4,600 attendees. But our array of speakers was outstanding, including the federal Finance Minister as well as five other federal cabinet ministers, and the Premier for a second year. We also held our signature Greater Victoria Business Awards, recognizing the fantastic achievements of our members, as well as many busy mixers, mingles, networking breakfasts and roundtables. A measure we are particularly proud of is the reception we get for our weekly newsletters: Chamber Events on Mondays and BizNews on Wednesdays. More than 3,300 people receive them and, more importantly, we have an average open rate of 38 per cent — almost twice the industry standard. And we regularly surpass the 45 per cent mark when we have a particularly juicy topic. You may recall popular subject lines, such as: Victoria Council’s ‘motion sickness’ self-induced (46%); Why there is no such thing as a business community (47%); Will Citizens’ Assembly see light of day? (46%); or BC gov’t relocating to Langford (45%). A thanks to our devoted readers! Members and their employees can subscribe on our website under Weekly BizNews, where you can also find our back issues. We track our media coverage and had an exceptional year. The Chamber appeared in the media advocating to government on behalf of our members more than 300 times in 2019. We also track decisions made by government that align with what we are advocating, and are happy with the outcome of about 16 positive decisions on issues such as childcare funding, reducing the gap between business and residential property taxes in some communities, progress on the Citizens’ Assembly,
Working together to build good business and great community.
government funding for affordable workforce housing, a transportation strategy for Victoria, withdrawal of onerous measures proposed for the Employment Standards Act and more police officers in Victoria. Our members are the reason The Chamber can deliver on its mission and vision. We’ve held steady at about 1,400 members for a number of years. That’s about 10 per cent of all businesses with employees in the region, according to Statistics Canada. In 2019, we met our goal of retaining 85 per cent of our members year-over-year. And we attracted about 180 new members. Thanks for joining us! We are also pleased to have tripled the number of municipalities that are members. Victoria, a long-standing member, was recently joined by Saanich and Langford. They’ve been very active relationships, providing input to the municipalities and information for our members. We’re also proud of our growing number of members who run indigenous businesses. Of course, we wouldn’t be a business association without talking about the money. We get absolutely no funding from anyone other than our members, allowing us to freely advocate on their behalf. Members will be pleased to know we hit our targets of balancing our budget. Everyone benefits from more business connections, diversity and influence. If you know an organization in the private, public or not-forprofit sector that should join The Chamber, please send them our way!
Catherine Holt Chief Executive Officer
BUSINESSMATTERS | VOLUME 15 | ISSUE 2
5
2020 ADVOCACY PRIORITIES FINDING AND KEEPING WORKERS
Each year, after consultation with our members, board, and public policy and advocacy committee, The Chamber identifies key issues presenting obstacles to our mission of “working together to build good business and great community.” Below are the priorities The Chamber identified for 2020.
Greater Victoria continues to have one of the lowest unemployment rates in Canada. There are simply not enough workers available for the many jobs our region’s employers need to fill. We also face a challenge bringing new workers to our region and keeping them here, as many find it too expensive to live or to raise a family. The solution is to address the underlying issues:
TRANSPORTATION OPTIONS The Chamber has been vocal in calling for a regional approach to transportation, and the provincial government responded by announcing it was working on the South Island Transportation Plan, expected to be unveiled in early 2020. A regional transportation plan is needed to reduce commute times, improve active-mobility networks, ensure parking downtown and expand transit. Well-planned transportation is vital to making sure we use our limited geography wisely.
ACCESSIBLE CHILD CARE After housing, child care is the second largest expense for working families. The Chamber applauds all levels of government for making new investments in child care. But there’s still work to do. Our region needs more child care spaces and more trained staff, and child care must be affordable to allow working parents to fully participate in the workforce.
2020 6
IMMIGRATION AND INTEGRATION Without increased immigration, Vancouver Island will face a severe shortage of workers over the next decade. We need workers to move to our region from elsewhere in Canada as well as from other countries. Creating post-grad co-op opportunities for international students could create a path to citizenship for people already working here. We also need to ensure our local Indigenous population and all of our diverse communities are fully integrated into Greater Victoria’s economy.
AFFORDABLE HOUSING The No. 1 expense for workers in Greater Victoria is the cost of their home. The Chamber will continue advocating for a multi-pronged approach. All levels of government need to encourage an increase in the supply of private-market housing as well as investing in housing for all — including affordable rental units and nonmarket housing for working families. This is a complex issue, and The Chamber will advocate for all levels of government to work together with the private sector on solutions that improve the quality of life for everyone.
BUSINESSMATTERS | WINTER 2020
Working together to build good business and great community.
2020 ADVOCACY PRIORITIES
SAFE COMMUNITIES The foundation of our daily lives depends on feeling safe in our homes, our cities and our workplaces. Our region’s vibrant and safe neighbourhoods are an attraction for visitors as well as people relocating to our community for a better quality of life. We need to ensure all citizens and visitors feel secure in downtown Victoria.
HOMELESS SOLUTIONS
POLICING
ENFORCEMENT
HEALTHCARE
Without adequate support networks, people struggling with mental health and addictions are at risk of becoming homeless.
The disconnect between our region’s urban and suburban neighbourhoods is clearly evident in how our region is policed.
As anti-social and criminal behaviour becomes more visible in downtown Victoria, we risk driving away businesses and citizens who pay the taxes needed to fund police and other agencies that provide evidence-based solutions.
A merger of the Saanich and Victoria police departments would be a good first step to address the capacity and resource problems facing Victoria’s police department, while providing new opportunities for Saanich officers.
Businesses pay property taxes that municipalities use to maintain order. Safe communities require the rule of law, but, to be effective, laws must be enforced.
Due to many factors, more and more people are finding themselves without a regular doctor. This can lead to untreated health issues and increased workplace absenteeism.
We need our municipalities to enforce bylaws that ensure safe environments, and we need our police departments to be able to respond in a timely matter when called to help.
Solutions include using technology to make it easier for people to access medical expertise, and creating incentives for more medical professionals to locate here.
BETTER REGIONAL SERVICES One of the best ways we can directly improve all of our economic opportunities is to ensure that we have efficient, accountable and transparent government. In 2019, Saanich and Victoria began a votermandated process to hold a Citizens’ Assembly in 2020 looking into the pros and cons of amalgamation. Yes, merging Greater Victoria’s cities, towns and districts has been talked about for decades, but we now have the two largest municipalities engaging in a formal process. That’s encouraging. The Chamber believes combining two great communities will create an exceptional city that will be better able to compete for workers, visitors and investment against same-sized cities across Canada.
Engage with the best — find your next team member today! Working together to build good business and great community.
POST YOUR JOB ONLINE AT:
BUSINESSMATTERS | VOLUME 15 | ISSUE 2
7
Telemedicine Services
Offering a new front door to healthcare in Canada.
Convenience Members have 24/7 access to Teladoc by phone or app wherever they are located.
Telemedicine Services offers convenient access to quality healthcare when and where members need it most.
Greater access Visits happen within an hour of contact, so members can get the care they need when they need it, without the long wait.
Members can visit with a certified physician by phone or video for a broad array of episodic healthcare issues. During the visit, they can receive a diagnosis, treatment recommendation, and even be prescribed medicine when necessary.
Clinical quality Each doctor is board-certified by the College of Family Physicians of Canada to ensure the highest standards of quality.
With Telemedicine Services, members can stop waiting for care and get back to feeling better, faster. And clients benefit by seeing an increase in productivity and a decrease in absenteeism.
84%
of Canadians believe employers have a responsibility to support 2020 1 BUSINESSMATTERS | WINTER 8 their employees’ health.
$2.7B
lost by employers per year due to family-related health issues.2
50%
of Canadians are not able to schedule a doctor’s appointment on the 3 Working together to build goodsame business greatday. community. orand next
2020 ADVOCACY PRIORITIES
FAIR REGULATIONS We live in an age of change. New technologies continue to disrupt and transform society, creating opportunities and challenges for communities. The Chamber has always evolved with the times, but we don’t think change should force existing businesses to compete with one arm tied behind their back. All levels of government need to make sure regulations provide a level playing field for everyone.
Fair regulation also applies to business property taxes. The Chamber has successfully kept a spotlight on Greater Victoria’s municipalities, making sure they “mind the gap” between business and residential taxes. And, in partnership with other chambers, we were able to get the provincial government to agree to review BC Assessment’s “highest and best use” practice to ensure it’s fair to small businesses and non-profits that provide important services to our community.
CLIMATE CHANGE SOLUTIONS Environmental chaos is never far from the headlines. Our members tell us they are concerned about all of the risks to their business related to climate change.
We need government to invest in initiatives that help with the social transition to a lifestyle that protects our environment.
— including planes powered by electric motors — are already making a difference.
They also tell us about the work they’re doing to meet public expectations and transition to a low-carbon economy.
There needs to be opportunities for businesses that reduce their greenhouse gas emissions, eliminate waste and operate in a sustainable manner.
Greater Victoria has an opportunity to be at the forefront of global change.
It’s clear that innovation led by business is key to finding solutions to climate change.
Solutions such as public and private buses and better infrastructure for electric vehicles
In 2020, The Chamber will continue to work to help businesses take the lead on climate solutions that will benefit all of us.
Sign-up for BizNews on our website to stay informed about our advocacy priorities and member news.
2020
PUBLIC POLICY & ADVOCACY COMMITTEE
The Chamber’s Board of Directors rely on the Public Policy and Advocacy committee for recommendations on shaping policy that helps build good business and great community in Greater Victoria.
Chair: Kris Wirk, Partner, Dusanj & Wirk
Frank Bourree, CEO/Owner, Chemistry Consulting
Vice-Chair: Carmen Charette, VP External Relations, UVic
Greg Baxter, Advertising Director, Times Colonist
Al Hasham, President and CEO, Maximum Express Courier & Freight
Ian Batey, Principal, IPB Consulting Services
Brianna Green, Marketing Specialist, Wilson’s Group of Companies
Jeff Bray, Executive Director, Downtown Victoria Business Association
Captain (Navy) Sam Sader, Base Commander, CFB Esquimalt
John Treleaven, 1st Vice-Chair, Grumpy Taxpayer$
Charlotte Salomon, Sr. Partner, McConnan, Bion, O’Connor & Peterson
Lise Gyorkos, President, Page One Publishing
Christina Clarke, CEO, Songhees Development Corporation
Tom Plumb, President and CEO, Kinetic Construction
Working together to build good business and great community.
BUSINESSMATTERS | VOLUME 15 | ISSUE 2
9
The 15-person Greater Victoria Chamber of Commerce’s Board of Directors represents the diverse Chamber membership. The influential board works with decision-makers at all levels of government to support our region’s business interests as well as maximize the value of membership with The Chamber. The Chamber’s CEO, Catherine Holt, is the 15th member of the board and a member of the Executive.
EXECUTIVE
2020 Board of Directors Dan Dagg • Past Chair Dan is the President and CEO of Hothouse Marketing, a leader of socially responsible business acceleration that applies strategic discipline, creativity and advanced digital technology to help organizations meet business goals — faster. Dan has been on the Chamber Board since 2010.
John Wilson • Chair John is the President and CEO of The Wilson’s Group of Companies, Vancouver Island’s largest privately owned bus company and an industry leader in BC. The Wilson’s Group operates Wilson’s Transportation, the YYJ Airport Shuttle, BC Ferries Connector, Gray Line Sightseeing Victoria, VI Connector, Capital City Station and Cafe, CVS Tours & Sightseeing, Tofino Bus and Vancouver Island Coach Lines. John has served on The Chamber’s Board since 2011.
Moira Hauk • Treasurer Moira is the Regional Manager, South Island for Coastal Community Credit Union; the largest Island-based Credit Union. With over 600 employees, Coastal Community is a strong supporter of economic development across the Island. Moira began serving on The Chamber’s Board in 2019.
Kris Wirk • Vice-Chair As a partner with the accounting firm Dusanj & Wirk, Kris brings over 15 years experience in providing accounting and tax services for owner-managed businesses, individuals and non-profit organizations. Kris has served on The Chamber’s Board since 2016.
Christina Clarke • Secretary Christina is CEO for the newly created Songhees Development Corporation, presiding over 10 companies and partnerships on behalf of the Songhees Nation. Christina has served on The Chamber's Board since 2018.
CELEBRATE SUCCESS & LEADERSHIP SAVE THE DATE: MAY 12, 2020
VICTORIACHAMBER.CA/EVENTS 10
BUSINESSMATTERS | WINTER 2020
Working together to build good business and great community.
2020 Board of Directors DIRECTORS Rose Arsenault Rose is Branch Manager at Agilus Work Solutions (formerly Talentcor). Rose was awarded the Chamber Member of the Year in 2019. Rose rejoined The Chamber’s Board in 2019.
Ian Batey As Principal, IPB Consulting, Ian provides advice to individuals and organizations built on enduring relationships, trust and transparency. He contributes significant leadership and energy to the community in an effort to increase affordable housing and end homelessness. Ian has served on The Chamber’s Board since 2018. Carmen Charette Carmen is the Vice-President External Relations at the University of Victoria, one of Greater Victoria's largest employers and contributors to the economy. Carmen has served on The Chamber's Board since 2016.
Judith Ethier Judith is the Chief Administrative Officer at the Greater Victoria Harbour Authority overseeing the sustainability and stewardship of Victoria’s working harbour. Judith began serving on The Chamber’s Board in 2019.
Did You Know? The Chamber also has a Board of Governors comprised of all past Chairs of the Greater Victoria Chamber of Commerce.
Brianna Green • Chair Prodigy Group Brianna is the Marketing Specialist for Wilson’s Group of Companies where she is eager to expand her knowledge in the field of Marketing and Advertising. Brianna began serving on The Chamber’s Board in 2019 in her role as the Chair of the Prodigy Group.
Dr. Pedro Márquez Pedro is the VP – Research, International, Marketing and Business Development at Royal Roads University, working closely with business and the community to capitalize opportunities, synergies and advancement, both in Canada and Mexico. Pedro began serving on The Chamber’s Board in 2019. Tom Plumb Tom is President and CEO of Kinetic Construction. Kinetic employs 140 people across three branch offices in British Columbia and has over 20 active construction projects on the Lower Mainland and Vancouver Island. Tom began serving on The Chamber’s Board in 2019 Captain (Navy) Sam Sader Sam is the Base Commander of Canadian Forces Base (CFB) Esquimalt, one of Greater Victoria’s largest employers and contributors to the economy. Sam began serving on The Chamber’s Board in 2019.
Paul van Koll Paul is a Senior Manager at KPMG where he provides accounting, assurance and tax services to businesses, not-for-profit organizations and individuals. Paul began serving on The Chamber’s Board in 2019.
Governors act as an advisory group for the Chamber’s current Board of Directors. From our founding in 1863 onwards, there has been a litany of leaders who have consistently spoken out on behalf of business and supported our community. Go to victoriachamber.ca/chamber-history for a comprehensive list.
Working together to build good business and great community.
BUSINESSMATTERS | VOLUME 15 | ISSUE 2
11
Help Wanted
Now Hiring! Hire Me?
I A Job Seeker’s Market
t was a busy morning for Dana, whose full name is being withheld by The Chamber (when talking about your living, there’s an understandable sense of vulnerability. This holds true for Dana, though most objective observers would marvel at her résumé, her education and her ambition).
On the morning of her last job interview, the 20-something had been teaching administration and leadership to a diverse class of hopeful cadet officers. People much older than herself paid close attention, appreciating the experience she earned from a decade as a sea cadet as well as a business school grad. But on this morning, she excused herself a little early so she could change out of her uniform and arrive in plenty of time to compose herself for the fifth interview she had been invited to, after sending out 16 targeted applications. Of those, nine employers rejected her outright. Three screened her out through phone calls and two invited her to formally meet in person. Looking for work can be a trying experience, but should it be this difficult at a time when employers are saying their biggest struggle is finding and keeping staff?
Embracing the opportunity of low-unemployment 12
BUSINESSMATTERS | WINTER 2020
THE STATS Greater Victoria has one of the lowest unemployment rates in the country. In 2019, only Quebec City was consistently lower than our region. According to Statistics Canada, the national unemployment rate at the end of 2019 was about 5.9 per cent. In British Columbia, the provincial rate as of November 2019 was 5.0 per cent. In Greater Victoria for the same period, it was 3.5 per cent — and that was up from 3.2 per cent the month before. Working together to build good business and great community.
THE CHALLENGES Far and away the biggest issue that members of the Greater Victoria Chamber of Commerce talk about is their difficulty finding and keeping workers. At a Chamber-hosted roundtable breakfast of community leaders in 2019, many CEOs shared versions of the same story. “We have an economy in transition and a population that has one of the highest costs of living in the county,” says Catherine Holt, CEO of the Greater Victoria Chamber of Commerce. “Greater Victoria is the seat of the provincial government and we have had growing employment for public sector workers. We also have thriving tech and tourism industries that are hungry for people to fill positions that range from exceptionally specialized to entry-level work. I hear daily from employers struggling to come up with creative ways to find workers and then keep them after they’ve been hired.” At the CEO breakfast, some employers said they tried the federal Foreign Temporary Worker program, but after doing the legwork to bring workers to Canada they were frustrated when they moved on for other opportunities. Many reported they couldn’t find people to staff their commercial kitchens or retail counters. Some said they had to curb growth because they didn’t have enough people to meet the existing demand. Creative strategies include relying more on automated processes or luring qualified employees here from elsewhere in Canada.
Business Leaders speak about Attracting and Retaining Workers in October 2019. He’s expanding operations to 350,000 cubic feet from 242,000 cubic feet in order to better compete with online retail. The changes mean he’s had to think like a technology company in some ways, such as creating new software and equipment to better track and sort inventory. “We’re developing our future managers to be data scientists,” Young says. The company has programmers developing algorithms that make sure customers can find what they’re looking for quickly, while also encouraging them to linger long enough to find deals they hadn’t expected. Most of his managers have been promoted from within the company, Young says, noting he came up through the ranks himself (he started working as bagger at the age of 12, but that’s a longer story).
“Canadian Tire for me has always been an extended part of my community,” Young says. That history helps him inspire his employees, encouraging them to grow their careers regardless of where they start in the company. A social committee helps staff connect and develop a sense of pride in their place of employment. If staff feel valued, they make customers feel valued as well. A positive workplace culture is key to retaining employees, and quality people attract other quality people to the organization. However, even the best run businesses are struggling with the region’s low unemployment rate. Jobs that require employees to work overnight or do menial tasks are tough to fill, Young admits. “I think it does make it more complex, and harder to retain people,” he says.
TOP 10 OCCUPATIONS BY 2028 (WORKBC.CA)
A MEMBER’S APPROACH Justin Young, (above) owner of Canadian Tire Hillside, turned to outside talent to fill nine key positions. He said he attracted those workers by helping them manage the high cost of relocating to Victoria. The nine brought families, creating a net migration of about 20 new people to our community. Young, who won The Chamber’s Business Award for Leadership in 2018, is a dynamic employer who understands the need to constantly evolve.
TOP 10 OCCUPATIONS
JOB OPENINGS
Retail salesperson
4,700
0.9%
Registered nurses and registered psychiatric nurses
4,290
1.6%
Nurse aides, orderlies and patient service associates
4,090
2.2%
Retail and wholesale trade managers
3,910
1.0%
Administrative officers
3,280
1.1%
Social and community service workers
2,880
2.0
Food counter attendants, kitchen helpers
2,640
1.6%
Janitors, caretakers and building superintendents
2,510
1.1%
General office support worker
2,440
1.1%
Light duty cleaners
2,290
13%
Working together to build good business and great community.
GROWTH
BUSINESSMATTERS | VOLUME 15 | ISSUE 2
13
THE OUTLOOK And all indicators suggest the lack of workers is only going to get worse.
Family-owned and locallyoperated, Dodd’s Furniture & Mattress has become Vancouver Island’s largest independent furniture retailer… because of YOU!
WorkBC’s Labour Market Outlook for Vancouver Island forecasts that people retiring from the workforce will create 109,200 job opening by 2028. As well, another 44,600 jobs are expected to be created due to economic growth.
THE OPPORTUNITIES The demand for people has had some positive outcomes. Previously overlooked groups, including First Nations and immigrant communities, are now being courted for help. Ruth Mojeed, (below) who created the Inclusion Project to support the integration of diverse communities, says there seems to be a gap between organizations looking for workers and people new to Canada looking for a decent job.
Gordy Dodd 2019 Governors’ Lifetime Achievement Award Winner Get the latest design trends & styles in-store and online: • Functional, affordable, and customizable furniture • Mattress gallery: Scott Living by Restonic, Tempur-pedic, Kingsdown, Sealy, and Stearns & Foster • Certified design consultants at 3 fabulous showrooms
Experience unparalleled selection and customer service the way it was meant to be.
VICTORIA
715 Finlayson St. (250) 388-6663
NANAIMO* CAMPBELL RIVER
4900 Uplands Dr. (250) 390-1125
825-12th Ave. (250) 287-8361
*New Nanaimo location: Spring 2020
doddsfurniture.com
14
BUSINESSMATTERS | WINTER 2019
“Many factors account for this kind of misalignment and missed opportunities for newcomers and employers,” Mojeed says, noting that misunderstandings are often at the root of this disconnect. Employers want people with Canadian experience and certification, while job seekers sometimes face language barriers or don’t know how to navigate the hiring process.” And, sadly, even with rock bottom unemployment rates, hiring biases and discrimination still exists. Mojeed says both sides can do better at breaking down barriers. Employers can be more accommodating of different worldviews and experiences, while offering opportunities for workers to develop new skills. They might find themselves earning the trust of a new community that refers more people to the employer. At the same time, she encourages newcomers to get involved. Network. Seek mentors and reach out to people who might offer guidance. Or, if nothing is working, she says start something yourself. “If you can’t find an employer, find a business partner, and together, contribute to making a difference,” she says “And when you employ others, ensure you do so with a mind to be inclusive.”
Working together to build good business and great community.
Christina Clarke, CEO of the Songhees Development Corporation, (left) said the unemployment rate among indigenous communities on southern Vancouver Island is much lower now than it has been in the past. However, there are still many people who are underemployed. “One thing employers can do is make sure they post positions (they’re recruiting for) at the nations,” Clarke said. Understanding the value of family and traditional responsibilities among indigenous communities is also beneficial, Clarke said. Employers who promote a workplace culture that balances work and home life, through flexible hours or job sharing, have more appeal. Somewhat serendipitously, the current low unemployment rates have helped with the reconciliation efforts of all levels of government. Having indigenous people in a workplace creates natural opportunities for building relationships, ensuring everyone has opportunities to build a better future.
“I’m not surprised that business sees the challenge of low unemployment as an opportunity to change their practices,” says Holt. “Now we need all levels of government to do the same. The Chamber has been calling for investment in workforce housing and better transportation planning to make sure workers can afford to live and commute to jobs in Greater Victoria. We also see funding of affordable child care as a chance for British Columbia to be the province of choice for young families looking to put down roots, create a life for themselves and contribute to their community.”
She went into her fifth interview feeling comfortable and confident. The meeting went well, and she hit it off with her potential employers. They ended up offering her the job the same day.
THE ERA OF JOB SEEKERS
To help our members connect with great employees, The Chamber launched our job board in the fall of 2019. The service has quickly become successful, as job seekers value employers who enjoy the good reputation that comes with being a Chamber member.
Low unemployment is certainly a boon to people building their career. Remember Dana, the ambitious young woman with a great résumé who had about a dozen of her applications rejected? “I think (the employer) was worried I was going to leave or become unsatisfied with the position in a short period of time,” she said, admitting that was a possibility. “It was not hard finding jobs to apply for,” she said, adding that she also had the support of a partner who had landed a career job in the city. “I’m taking advantage of the fact I can be more picky right now.”
Dana accepted, even though the position paid less than other potential jobs. What sold her was the reputation of the company and its work culture, as well as the opportunity to grow her career once she was part of the team. “I didn’t accept the position for what it is, I accepted it for what it could be.”
THE CHAMBER APPROACH
In 2020, The Chamber will expand the reach of our job board by using the proceeds to market our region to potential employees in other Canadian cities. Greater Victoria is an exceptional place to live, work and raise a family, and our low-unemployment rate can help attract more workers to Vancouver Island. To learn more, visit: www.victoriachamber.ca/jobs
“Businesses are the source of innovation that responds to market demands and public expectations,” Chamber CEO Holt says. “Through our members, we have worked closely on solutions including advocating for a post-degree co-op term for international students. We think this would be a great way to create a potential path to citizenship for employees who have training in Canada and who are getting hands-on work experience. Co-op students often stick with the companies that hire them because they’ve had a chance to show they can do the job and they’ve made invaluable connections.”
“I found that radio works well because it pays
FACING THE FUTURE Greater Victoria can expect a low unemployment for years to come, which means employers need to adapt.
for itself. It drives people to the website and
That challenge is an opportunity to become an even better company, says Dave Cowen, CEO of Butchart Gardens, who was one of the guest panelists at a 2019 Chamber Business Leaders Luncheon focused on Attracting and Retaining workers.
go hard on The Q! and it worked!”
As an employer of as many as 700 staff during peak season, Cowen says Butchart Gardens works to treat staff as importantly as their visitors. The company has diversified its workforce, hiring people of different ages and backgrounds, and is as flexible as possible.
they pick up the phone to call. We decided to
- Brody Funk, owner, Super Plumber
www.VictoriaAdvertising.ca Hear what some of our other clients have to say at www.VictoriaAdvertising.ca/client
Working together to build good business and great community.
BUSINESSMATTERS | VOLUME 15 | ISSUE 2
15
Co-operative education for International students Hailing from warm Kerala in India, Abhijith (Ben) Cyriac, made the jump to the least cold place he could find in Canada and landed at Camosun College. After earning a Bachelor of Commerce degree from Mahatma Gandhi University and accumulating work experience, Abhijith decided to seek new challenges in Canada. “I was hoping to come to BC for my post-secondary studies – I wanted to be in the non-cold region of Canada,” says Ben. “I was advised to come to Camosun as it has a good reputation for international students.” Ben decided to enrol in the Post Degree Diploma in Accounting to build on the Bachelor’s Degree he received in India. Intending to enhance his education to the fullest potential and immerse himself in the Canadian job market, he decided to pursue the optional co-op internship. However, he needed additional help which is where Employment Facilitator Heather McDonald from Camosun’s Career Lab stepped in. “My resume was very bad,” says Ben. “Heather helped me with it and the cover letter. That’s one of the biggest reasons why I got my co-op at Rugby Canada.” Ben feels the other reason he secured a co-op was that Camosun has a good reputation with employers. As a Finance Assistant at Rugby Canada, he was responsible for a variety of tasks.
“The Career Lab at Camosun is very beneficial for international students,” says Ben. “I had no idea about the volunteering experience and co-op experience and what they can do here to boost your resume in the job market.”
CO-OP & CAREER SERVICES
Co-operative Education Program and Career Services uvic.ca/employers | 250.721.6616
“Ben was fantastic, a very hard worker indeed,” says Jennifer Braem, Director of Finance at Rugby Canada. “He mainly assisted with the audit process in terms of preparing year end documents and providing documentation to auditors. To any future employers I would say that he is pleasant and diligent. ” During his co-op, Ben entered the Co-op and Career photo contest and won the People’s Choice award. After completing his formal co-op, Rugby Canada was so thrilled with Ben that they offered him an opportunity to stay on. “I was not going to get my CPA, but after meeting with all of the CPAs at Rugby Canada they are actually motivating me to get one,” says Ben. “So I think I’ll be getting one.”
Applied Learning, Co-op and Career Services camosun.ca/cecs | 250.370.4410
Join us in expanding your network, being inspired or learning something new. Every year, the Greater Victoria Chamber of Commerce hosts more than 60 events for our members. From business mixers and educational seminars, to luncheons with business leaders and gala dinners, each event offers our members distinct benefits.
WE’RE THE CONNECTION YOU CAN’T DO WITHOUT
MEMBER ONLY EVENT PRIVILEGES
MIXERS, MINGLES & NETWORKING Connect and develop business relationships that go beyond the ordinary. The Chamber and Prodigy Group host monthly get-togethers that are must-attend events for anyone building a business. We invite you to join us for a seriously social time that is guaranteed to help boost your professional career. BUSINESS AWARDS Held annually in the spring, this award-winning gala event recognizes businesses in the Capital Region that have achieved a standard of excellence in the community through their own abilities, efforts and initiatives. BUSINESS LEADERS SERIES This series features informative breakfast or luncheon presentations by business, government and institutional speakers on various topics. Political leaders, high profile business people, and recognized experts keep Chamber members up-to-date on topical events and issues affecting the business community. YYJ EATS YYJ Eats is one of Victoria’s most popular food festival events brought to you by The Chamber. Come experience an exciting variety of gourmet food samples, local wine, craft beers and specialty cocktails created and presented by some of Victoria’s best restaurants and libation producers. ANNUAL AUCTION GALA Serving as The Chamber’s major fundraising event, all proceeds from the Annual Dinner Auction support our work as the largest and most influential advocate for business in the region. We are 100 per cent member funded. This gala event occurs in the fall, and features both a silent and live auction, and showcases more than 200 items from our members!
•
Free admission for all employees to attend 22 networking events The Chamber hosts every year
•
Opportunity to host a Networking Event (Mixer/Mingle)
•
Highlight your business at our Marketplace Mixer
•
Promote what you do at quarterly networking breakfasts
•
Host a networking breakfast
•
Employees of members can join the Prodigy Group committee — a community of emerging business professionals
•
Employees of members can access the Prodigy Group’s Mentorship Program
•
Access to an Ambassador for peer support from an experienced member
•
“Maximize your Membership” information sessions available to all employees
•
Dedicated Chamber Membership Manager
PRIORITIZE CHAMBER MEMBERSHIP IN 2020. Ask us how! members@victoriachamber.ca 250-383-7191 victoriachamber.ca
SAVE THE DATE! 2020 SIGNATURE EVENTS: Marketplace Mixer March 19, 2020
2020 Business Awards May 12, 2020
Working together to build good business and great community.
YYJ Eats
June 9, 2020
38th Annual Auction Gala
October 28, 2020
BUSINESSMATTERS | VOLUME 15 | ISSUE 2
17
{CHAMBEREVENTS} 2020 Business Awards Information Session January 9 | 12 to 1 p.m. The Chamber 100 - 852 Fort St. Prodigy Group January Mingle January 9 | 5 to 7 p.m. Spinnakers Brewpub & Guesthouses 308 Catherine St. Business Mixer with Destination Greater Victoria January 23 | 4:30 to 6:30 p.m. Future Home of Max Furniture 3460 Quadra St. BUSINESS LEADERS LUNCHEON
What’s Ahead for BC Housing? Shayne Ramsay, CEO of BC Housing January 28 | 11:30 a.m. to 1 p.m. The Union Club of British Columbia 805 Gordon St. Prodigy Group February Mingle February 13 | 5 to 7 p.m. IMfit 205-733 Johnson St. CHAMBER WEEK
Member Networking Breakfast February 19 | 7:30 to 9:30 a.m. Orchid Room - Sandman Hotel 2852 Douglas St.
18
BUSINESSMATTERS | WINTER 2020
February Business Mixer February 20 | 5 to 7 p.m. Inn at Laurel Point 680 Montreal St. BUSINESS LEADERS LUNCHEON
Joy MacPhail, Chair of ICBC March 4 | 11:30 to 1 p.m. Delta Ocean Pointe 100 Harbour Rd.
BUSINESS LEADERS LUNCHEON
Mark Collins, BC Ferries March 12 | 11:30 to 1 p.m. Victoria Marriott Inner Harbour 728 Humboldt St.
Sign-up for Chamber Events and BizNews on our website to stay up to date!
Celebrate your Chamber during Chamber Week: February 17-21
Working together to build good business and great community.
{NEWMEMBERS}
Welcome to The Chamber’s new members since Spring 2019. Active Recovery We’re passionate about empowering our clients with the education and exercises they need to get better. We use our extensive physiotherapy experience with injury rehabilitation and exercise prescription to help you recover faster! (250) 940-3530 www.activerecovery.ca
BCG Construction BCG offers a wide range of professional services from project management to scheduling, cost estimating and constructability reviews, value engineering, claims analysis, quality control inspections and procurement services. (250) 361-6502 www.bcgconstruction.ca
Adele Fraser Coaching Specializing in leadership and team coaching, Adele Fraser Coaching helps you take it to the next level. Whether you are practicing at the top of your game, swinging to catch the next rung of your career ladder, or on the hunt for rediscovering you. (250) 418-0866 www.adelefraser.ca
Belmont Market (Crombie REIT) Belmont Market is poised to be the shopping destination in Langford. 100% owned by Crombie REIT and currently estimated at 160,000 square feet. 1(587) 955-6828 www.crombie.ca
American Express American Express is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success. (604) 961-8561 www.americanexpress.com/canada Anna Wray Personal Real Estate Corporation Anna Wray has been with Colliers for over 15 years, with a focus in Commercial Real Estate. (250) 414-8444 www.collierscanada.com/en-CA/Experts/AnnaWray Annex Fitness We are a 6,000 sq ft wellness campus located in the heart of downtown Victoria. We offer workouts in three separate state-of-the-art studios: Barre, Spin and Strength. We believe in functional and athletic-based movements that leave you feeling empowered. (403) 519-1230 www.annexvictoria.com Arthur Murray Dance Studio We are excited to bring the Arthur Murray Lifestyle to Victoria. From those seeking personal fulfillment, fitness and the joy of dance to those aiming to become performing artists and competitors. If you let us, we will change your life. (250) 940-6050 www.victoriaarthurmurray.com Artisanal Gold Council The Artisanal Gold Council is a not-for-profit organization dedicated to improving the opportunities, environment, and health of the millions of people involved in the artisanal and small-scale gold mining sector. (250) 590-9433 www.artisanalgold.org
Best Buy - Uptown We believe technology is amazing and aspire to enhance our customers’ lives through technology — anywhere, anytime. (250) 419-7670 www.bestbuy.ca Beyond Buzz Marketing Want to improve your presence but don’t know what to do? We provide private instruction sessions to teach you how to run your own social media and online marketing. (250) 588-5515 www.beyondbuzzmarketing.com Bilston Creek Farm We host workshops and retreats that invite guests to immerse themselves in farm experiences while taking in the beauty of this historic place. Join one of our upcoming events or bring your own — including weddings — to life. (778) 533-7550 www.bilston.ca Black & White Event Rentals From Victoria to Campbell River and Port Hardy, we are your best source for Vancouver Island tent rentals, tables, chairs, dishes and glassware for beautiful weddings and special events. We have been creating special moments for over 25 years! (778) 433-1282 www.bwparty.com Blackberry Creative Blackberry Creative is an advertising strategy and design team. We create everything from full-on brands and collateral stuff to social media and old-school print campaigns. (250) 752-6100 www.blackberrycreative.ca
Working together to build good business and great community.
Bos Yard & Garden Maintenance Service Bos Yard & Garden Maintenance Service is a Victoria-based company, servicing Greater Victoria. At Bos Yard & Garden we uphold the highest standard of quality workmanship and unsurpassed service, with a variety of packages and services. (250) 580-7648 www.bosyardandgarden.com Brandigenous Brandigenous makes custom-branded products you want to use, with a focus on quality over quantity and clever branding. (250) 889-7907 www.brandigenous.ca Britech HVAC We want you to be comfortable in your home, whether you are in need of a new furnace, fireplace, air conditioning unit, duct cleaning or repair to an existing system, we keep you in your comfort zone. (778) 432-4446 www.britechhvac.com British Columbia Investment Management Corporation (BCI) British Columbia Investment Management Corporation (BCI) is a leading provider of investment management services for British Columbia’s public sector and one of the largest asset managers in Canada. (778) 410-7100 www.bci.ca Burkhart Construction At Burkhart Construction Management, we treat each project as a unique opportunity to make our clients’ lives more enjoyable. We take on these projects with the strength of a largeresource company and the heart of a craftsman. (778) 677-4040 www.burkhartconstruction.ca Canadian Residential Inspection Services Canadian Residential Inspection Services, Ltd. is dedicated to performing the highest quality, unbiased home inspection with courteous, prompt professional service. (250) 634-8985 www.canadianresidentialvictoria.com Chuck Meagher Century 21 Queenswood Realty With 34 years experience as a full time Realtor I know Greater Victoria inside out. I deal in single family homes, multi-family townhouses, condominiums and am active in project marketing for new construction and residential building lots. (250) 661-4484 www.virealestategroup.com
BUSINESSMATTERS | VOLUME 15 | ISSUE 2
19
{NEWMEMBERS} Chuck’s Burger Bar Chuck’s is a chef-driven premium burger joint taking all things burgers, poutines, craft beer and cocktails to a level unmatched in the industry! (250) 590-9866 www.chucksburgerbar.com City of Langford Langford is the urban core of the West Shore, also known as the Western Communities. A young, growing community of over 25,000 with ambition and a modern, West-Coast style. (250) 478-7882 www.cityoflangford.ca CL Web Developers We exist to deliver cutting-edge web technologies and services that maximize customer experience and sales for new and evolving businesses. (250) 634-0441 www.cldevs.com Climbing Fox Tree Service The team at Climbing Fox Tree Service offers professional, friendly and experienced tree service, arborist services and hedge services to Victoria and southern Vancouver Island. (250) 896-4208 www.climbingfox.com Complex Fire Protection Ltd. The dedicated team at Complex Fire Protection Ltd. is on standby 24/7, year round, to provide reliable service to the communities around Vancouver Island. (250) 686-0868 www.complexfireprotection.com Construction Foundation of BC Construction Foundation is a registered Canadian charity. We build community through engagement in charitable initiatives and a commitment to industry-focused education and research that benefits all British Columbians. (250) 220-5861 www.constructionfoundation.ca
Cubic Transportation Systems Canada, Ltd. Cubic Transportation Systems designs and manufactures automated fare collection systems. CTS offers integrated fare-collection systems, including access control, fare payment, revenue control, card distribution and vending, data communications and more. (604) 398-2050 www.cubic.com/transportation Cycle BC Rentals Cycle BC has Canada’s largest selection of motorcycles, scooters and bicycles. Locally owned and operated, we have been in business for over 25 years. (250) 380-2453 www.cyclebc.ca Delco Building Maintenance (2007) Ltd. Providing janitorial maintenance and power cleaning services for commercial clients and property management companies on the South Island. (250) 383-0331 www.delcobuildingmaintenance.ca
DesignCoast Creative DesignCoast Creative is a multidisciplinary boutique agency offering brand creation, graphic design and web design. Our studio also displays art and unique, hand-made items from artisans throughout the west coast of BC. (250) 590-9119 www.designcoast.ca Dr. Lee Thompson Mini Lip & Botox Victoria We are a family of medical professionals and trained experts in the art of injections and laser technologies. We have more than two decades of experience in the aesthetic industry. (250) 880-2462 www.drleethompson.com Dr. Mackenzie Brooks More than 30 years experience as a counselling psychologist. Life/Leadership/ Business Coach; Consultant; Team Developer; designs and delivers private workshops; facilitator. Works with individuals over 16 years of age as well as couples. (250) 888-0517 www.drmackenziebrooks.com
2020 Thursday, March 19, 2020 Book Your Booth Today! victoriachamber.ca/events
Consumer Protection BC Consumer Protection BC is the regulator of a variety of sectors and specific types of consumer transactions in British Columbia. (888) 564-9963 www.consumerprotectionbc.ca Cube Management Consulting Ltd. We commit to supporting businesses along every stage of their improvement life cycle. We understand your objectives and industry, and support your business with sound, independent advice alongside high quality services that are specific to your needs. (250) 532-0419 www.cubeconsulting.ca
20 BUSINESSMATTERS | WINTER 2020
Working together to build good business and great community.
{NEWMEMBERS} Drain Pro Plumbing Drain Pro’s plumbers specialise in plumbing, heating, gas, drainage, installations, excavation, renovations, camera inspection and hot water tanks. 24/7 emergency service “Call in the Pros” (250) 652-5588 www.drainproplumbing.ca
Genus Capital Management Genus Capital Management is an independent investment management firm based in Vancouver. Founded in 1989, we create innovative investment solutions and tailor them to meet your needs. 250-891-9420 www.genuscap.com
Golin Cinemas Capitol 6 at 805 Yates St. is a luxury multiplex in downtown Victoria featuring six restored screens and giant leather power recliners that lean all the way back at the push of a button for ultimate comfort. (778) 265-9749 www.capitol6.ca
Eluma Beauty Inc (Elate Cosmetics) We make cosmetics that are healthier for you, and healthier for our planet. Sustainable and affordable. Community based and globally conscious. Life. Love Community. Elate Cosmetics (250) 590-5530 www.elatecosmetics.ca
Ghostit Ghostit organizes your marketing process with an all-in-one solution for online content. (250) 415-3093 www.ghostit.co
Happy Roads Auto Service Centre Our motto is fixed right, priced right, guaranteed, and along with our commitment to honesty and integrity, this provides peace of mind for our customers. (778) 922-0988 www.happyroadsauto.ca
Esri Canada Esri is the world’s leading GIS software provider. Our solutions help organizations across industries make timely, informed and mission-critical decisions by leveraging the power of geography. (250) 383-8330 www.esri.ca F12.net F12 delivers business IT support for organizations striving to embrace technology’s benefits, not its complexities. (250) 940-4030 www.f12.net Flaman Fitness Flaman Fitness is committed to customer satisfaction. We provide the highest quality equipment and the widest selection, backed by the expertise of a dedicated, knowledgeable and courteous staff. (250) 590-9858 www.flamanfitness.com Focus Health Clinic A clinic focused on hormones and reproductive health, for women in all stages and transitions in life; from menarche to menopause, infertility, pregnancy and postpartum support. (778) 400-6360 www.focushealthclinic.com Four Frames Photo Booth Four Frames Photo Booth provides interactive photo experiences with custom photo booth rentals for social events, conferences, brand campaigns and more. (250) 266-1697 www.fourframesphotobooth.com Genesis Victoria Our mission is to introduce a new way to experience both vehicle purchases, and ownership. (236) 882-1819 www.genesisvictoria.ca
Rene, who lives at Rest Haven Lodge, enjoys some time in Malika’s company.
It Feels Like Home At Broadmead Care, we want to create environments that support our Purpose: to build communities where people can experience wellbeing and happiness, where young and old connect and build friendships, and where people feel a sense of belonging. We need your help to do so. Donate today at www.broadmeadcare.com/donate BECKLEY FARM LODGE | HARRIET HOUSE | NIGEL HOUSE | REST HAVEN LODGE VETERANS HEALTH CENTRE | VETERANS MEMORIAL LODGE Broadmead Care 4579 Chatterton Way Victoria BC V8X 4Y7 Tel: 250.658.0311 Broadmead Care Society is a registered charity. #129290383 RR0001
Working together to build good business and great community.
BUSINESSMATTERS | VOLUME 15 | ISSUE 2
21
{NEWMEMBERS} iA Securities - Doug Ransom & Lionel Johnson Financial Advisors Doug and Lionel are proud to provide their clients with bespoke financial, estate, cash flow, insurance and succession planning services. (250) 412-3499 www.iavaleursmobilieres.ca
Kiaro Kiaro means light. Because cannabis can be, well, illuminating and because this plant we love is finally having its moment to shine. Stop by. The only good thing we appreciate more than cannabis is a good question about it. www.kiaro.com
IMfit IMfit Health Innovations Inc. is a health and fitness company that offers proprietary services and training programs to eliminate pain and dysfunction, achieve aesthetic results, and increase sports performance. (778) 265-4348 www.imfitreform.com
Knapp Resolutions Knapp Resolutions provides tailor-made conflict resolution and mediation in Greater Victoria. Cherolyn understands that most people prefer to have conflicts resolved rather than endure the financial and emotional costs of litigation. (778) 966-1357 www.knappresolutions.com
Island Kids Physio Kids Physio Victoria is thrilled to be offering physiotherapy services tailored specifically to children and teens of all abilities. (250) 590-1033 www.kidsphysio.ca Jawl Residential Ltd. Jawl Residential is a real estate development company dedicated to creating vibrant residential communities. (250) 940-4504 www.jawlresidential.com Jonathan Horvatin Jonathan Horvatin is a Brand Specialist, helping you to craft compelling visual identities and a marketing strategy to match! (647) 880-6523 www.horvat.in Jubilee Medical Clinic The Jubilee Medical Clinic is a family practice and walk-in clinic. For your convenience, our family practice and walk-in clinic is close to many specialty medical clinics and offices, pharmacy and laboratory services and is wheelchair accessible. (250) 592-3441 www.jubileemedicalclinic.com Kardel Kardel’s mission is to help people with developmental disabilities have a good life and to respect their personal choices. (250) 382-5959 www.kardelcares.ca Kevin Cooper-Life and Health Insurance With an extensive background in the Financial Services Industry, I am proficient in both the personal and corporate markets. Of greatest interest, in particular, is assisting business owners to significantly reduce their personal and corporate taxes. (778) 966-6525
Kwench Enterprises Inc. We are a coworking culture club made up of individuals and companies who value curiosity, connection, learning and life balance. (250) 888-4950 www.clubkwench.com Less But Better Less But Better is an individualized coaching service that uses home/office organization techniques and systems as tools to uncover a desired state of clarity, calmness and possibility. (250) 885-4613 www.lessbutbetter.ca
Moe’s Home Victoria Moe’s Home Victoria brings a wide range of quality furniture and decor from around the world to Victoria. Design made simple! Come in and let our staff help you create a home that reflects your true spirit! (250) 590-6637 www.moeshome.ca MRG Group - Capital Ballroom Capital Ballroom is Victoria’s premier live venue situated in beautiful downtown Victoria, British Columbia. The venue plays host to a variety of shows including rock, rap, DJs, drag and local cultural events. (250) 920-9950 www.thecapitalballroom.com Natural Elements Coaching We are a Canadian coaching, leadership, and negotiation training company in the real estate industry. (604) 962-4333 Oaklands Community Association The Oaklands Community Association’s vision is to provide a welcoming, engaging, sustainable community where all members can live, learn and thrive. (250) 370-9101 www.oaklandscommunitycentre.com
Lexi Development Group Inc. As a design-driven developer, we build living experiences that transcend the ordinary. Elaborate details and elevated style accentuate every home we craft, while integrity and passion steady our focus to exceed expectations. (604) 779-5394 www.lexigroup.com Lucid Payments Lucid Payments offers fully supported payment solutions designed to promote and advance our clients’ success. (780) 860-5301 www.lucidpayments.ca Mavericks Solutions Mavericks Solutions offers the engineering knowledge and service to renovate or construct beautiful, safe, and resilient homes. (250) 634-0196 www.maverickseng.com Mindful Zone Mindful Zone is brain and mindful communication in real time. At our Brain Spa, we offer light and infrared therapies. Our mindful talks and program build personal and business success in the here and now. (250) 888-5814 www.mindfulzone.ca
Brain Spa:
Light & Infrared Therapy
Private sessions will improve concentration, better sleep and inner happiness, focusing on the Pineal Gland and building Neuro Pathways while reducing physical and emotional pain or discomforts.
Special Gift
Light & Infrared Therapy
$45.00 per 30-minute session (regular price $65.00)
www.mindfulzone.ca info@mindfulzone.ca 250-888-5814 826 Maltwood Terrace, Victoria, BC Canada V8V 5C8
22 BUSINESSMATTERS | WINTER 2020
Working together to build good business and great community.
{NEWMEMBERS} Pacific West Mortgages Mortgage brokerage specializing in mortgages for real estate investors, self employed and high net worth individuals. (778) 896-6732 www.robertkleinmortgagegroup.com Pacifica Housing Advisory Association Pacifica Housing is a not-for-profit housing provider offering subsidized, supported and affordable housing to over 1,500 people in Greater Victoria, Duncan and Nanaimo. (250) 385-2131 www.pacificahousing.ca Paul’s Motor Inn Located in the heart of Victoria, Paul’s Motor Inn offers 75 comfortable and spacious guestrooms. Enjoy room complimentary parking, high-speed WiFi and mini refrigerators. (250) 382-9231 www.paulsmotorinn.com Pho Tru - Vietnamese Vietnamese restaurant providing the best and healthiest food at an affordable price. (250) 590-7925
Poke Fresh Inspired by traditional Hawaiian cuisine, Poke Fresh will satisfy your need for healthy and delicious fuel all day long. See us in Cook Street Village. (250) 380-0669 www.pokefresh.ca
Royal Roads University Student Association The Royal Roads University Student Association is the student voice, promoting cross-program collaboration, and improving a sense of belonging on campus. (250) 588-6125 www.rrusa.ca
Postmedia - Victoria Postmedia Solutions gives you the power to grow your business. We blend media expertise with smart marketing. It’s the perfect balance of creativity and science to propel brand awareness, engagement, conversion and loyalty. (519) 255-5508 www.postmediasolutions.com
Sailor Jack Consignment For 15 years we’ve been helping Victoria families stretch their budgets by providing quality clothing and gear for babies, kids, moms and moms-to-be. (250) 382-5225 www.sailorjack.ca
Prestige Office Services Prestige Office Services specializes in office furniture installations, reconfigurations, repairs and custom work, with an emphasis on customer service. (250) 658-3724 www.prestigeofficeservices.com Pristine Hardwood and Stone Inc Exceptional craftsmanship elevating your space to the next level. (250) 514-2410 www.pristinefloors.ca Puran Technologies Ltd., operating as Janasi Industries Janasi is a trusted company with thousands of active natural gas installations spread out across the world. Decades of industry experience and design innovation have resulted in the most reliable and cost effective natural gas solutions available. (250) 744-5880 www.purantech.com Regroove Solutions Inc. As a Microsoft Partner for over 15 years, we help teams harness Microsoft Cloud Technologies to run a more effective business through projects and coaching. (250) 222-4575 www.regroove.ca Resounding Success Coaching and Consulting Services (416) 476-5714 www.resoundingsuccess.ca Roll.Focus. Productions Roll.Focus. Productions provides video content for companies across Canada, ranging from promotional videos to live broadcasting, aerial video and corporate workshops. We have the team and the solutions to bring your vision to life. (778) 678-8070 www.rollfocus.com
Working together to build good business and great community.
Shake Cocktails Your one stop shop for event bartending needs. What makes our full service bar different? Your guests are given the opportunity to customize their cocktails with our five simple syrups (sugar-free options available) and custom garnish. (250) 634-8231 www.shakevictoria.com Spaces | Regus Regus is the global leader of work-space solutions. With more than 2,000 business centres in 750 cities, and 100 countries, Regus products and services allow you to focus on your core business. (778) 410-5002 www.regus.ca Sport for Life Sport for Life is a movement to improve the quality of sport and physical activity in Canada. (778) 433-2066 www.sportforlife.ca Sure Systems We believe there is a better way to do IT support. We provide entrepreneurs and business owners with uncomplicated systems that provide powerful IT solutions.. (778) 746-4123 www.suresystems.ca Teim Consulting TEIM is a consulting and business development firm specializing in Corporate Social Innovation (evolution of CSR). Providing organizations with short and long-term CSI strategy, including Certified B-Corporation preparation and execution. (250) 260-3861 www.laurenduffield.ca TEV WEB Marketing TEV WEB Marketing creates engaging written and visual digital content that tells the unique story of your brand. (250) 216-5588 www.tevweb.com
BUSINESSMATTERS | VOLUME 15 | ISSUE 2 23
{NEWMEMBERS} Toastmasters International District 21 Toastmasters International is a non-profit educational organization that teaches public speaking and leadership skills in 143 countries. (250) 886-5689 www.d21toastmasters.org
Victoria Hospitals Foundation The Victoria Hospitals Foundation works in partnership with Island Health to enable donations to every area of care at Royal Jubilee, Victoria General and Gorge Road hospitals. (250) 519-1750 www.victoriahf.ca
Turmeric Indian Cuisine Turmeric Indian Cuisine is a family-owned and operated authentic Indian restaurant located in the beautiful Goldstream Village in Langford. (778) 551-1620 www.turmericvictoria.com
Victoria Native Friendship Centre The VNFC offers open access services with a mandate to encourage and promote the well-being of urban Indigenous peoples by strengthening individuals, family and community. (250) 384-3211 www.vnfc.ca
UrsaSol Indigenous Designs UrsaSol is an Indigenous web design and services company operated in Victoria, on the traditional territories of the Lekwungen and WSÁNEĆ peoples. (778) 587-7233 www.ursasol.ca Vanderleek Roofing Vanderleek Roofing Inc. is focussed on roofing repairs and replacements of flat-roofing systems for commercial and residential buildings. Call for a free estimate. (250) 880-3179 www.vanderleekroofing.com
DELUCA VEALE CHAMBER 7.5” X 4.7” 12/05/19
Vituary Solutions Inc Custom software development as well as consulting on Agile processes, DevOps and software architecture business. (250) 634-3929 www.vituary.com Volunteer Victoria Volunteer Victoria is the primary volunteer recruitment and resource centre for Greater Victoria. Our mission is to inspire everyone to volunteer. (250) 386-2269 www.volunteervictoria.bc.ca Westcom Business Solutions Inc. Westcom offers flexible IT Support plans for your business. Whether you are looking for someone to call when you need support or a fully managed monthly plan, we have a solution that fits. (778) 401-6160 www.westcomit.com
Victoria Speciality Hardware & Plumbing As a residential and commercial supplier of quality plumbing and hardware finishing elements, the VSHL team is a leader in customer service! (250) 598-2966 www.vshl.ca
Victoria Sports & Social Club We create a better community for adults to live, play, work and connect. We provide the largest, most organized and FUN outlet of adult co-ed ADsport – leagues, tournaments, social events and classes. (250) 381-8326 www.vssc.ca
Whistle Buoy Brewing Company We are a local independent microbrewery and taproom located in historic market square. (778) 977-0582 www.whistlebuoybrewing.com *New members up to November 30, 2019.
Lower Fees. Higher Investment IQ. The DeLuca Veale difference. Now in Victoria. Call us today 778.433.2000 | delucaveale.com
Investment Counsel
Jonathan Veale CIM CFA Founder & Portfolio Manager
Richard DeLuca BCom CIM Founder & Portfolio Manager
24 BUSINESSMATTERS | WINTER 2020
Jim Stewart BSc AACI Co-Founder RealStream & Real Estate Asset Manager
FILE NAME: DeLuca Veale Chamber ad DATE: 12/05/19
P RO U D D I S T R I B U TO R O F R E A L S T R E A M
Brenda MacFarlane MBA CFP CIM FCSI EPC Portfolio Manager
Sean Dixon BSc Econ Associate Portfolio Manager
Working together to build good business and great community.
At The Chamber we know business grows and runs better when smoothed by the influence of connections. We want to help you with that. Here are two stories of people who made valuable connections through The Chamber. See more connections at victoriachamber.ca/met-atthe-chamber.
MELANIE MURRAY
Senior Manager of Business Development, Canadian Western Bank
“When you go to mixers, it may be a little overwhelming. But once you start to see the friendly faces, it really becomes a community” MARGARET LUCAS Executive Director Business Development PARC Retirement Living
Melanie Murray and Margaret Lucas More than eight years ago, Melanie Murray, Senior Manager for Business Development at Canadian Western Bank, and Margaret Lucas, Executive Director for Business Development at PARC Retirement Living, met at a Chamber Mixer and began to develop a professional and personal relationship. Throughout the decade, both Murray and Lucas have made the most of Chamber networking opportunities to grow their businesses and their networks. “My husband and Melanie worked together when he was a small business owner, and he introduced us at a mixer,” Lucas says, adding that the pair made a connection that evolved over the years beyond a business relationship, into a friendship.
Lucas also serves as a mentor for the Prodigy Group, directly offering one-onone professional development to a budding entrepreneur.
“When anyone under the age of 40 is unsure how to jump into things, I always recommend getting involved with the Prodigy Group and the Greater Victoria Chamber of Commerce.”
“Margaret and I keep in touch, and try to connect each other with other people we have met through The Chamber,” Murray says. “If you’re new to the area or trying to grow your network or business, I would absolutely recommend The Chamber.” Murray also finds herself often recommending Chambers Plan Group Insurance, due to its large coverage and affordability for small business owners. “It’s a great package, I encourage all of my clients to come talk to The Chamber for more details.” Murray and Lucas are regulars at Chamber events, always working on building their networks. “When you go to mixers, it may be a little overwhelming. But once you start to see the friendly faces, it really becomes a community,” Murray says. “I enjoy going to Chamber events a lot. It has really helped build my network.” “You have to get involved,” Lucas says. As a former chair of The Chamber, Lucas emphasizes the importance of active participation. “It takes large groups of people to make a change, and that’s how The Chamber works. We all want to help businesses, and to help our community thrive.” Working together to build good business and great community.
BUSINESSMATTERS | VOLUME 15 | ISSUE 2 25
“The Chambers Plan insurance is about 30 per cent cheaper than the plan I had before.”
Darren Wright and Robert Jack
DARREN WRIGHT Owner, Island Outfitters
ROBERT JACK Owner, Jack Insurance and Financial Services
The Chamber provides numerous benefits to business owners and employees. Included in these benefits is the Chambers Plan Group Insurance, a way for business owners to save. A couple of years ago, Robert Jack, owner of Jack Insurance and Financial Services, and Darren Wright, owner of Island Outfitters met over coffee to discuss the benefits of Chambers Plan Group Insurance. After getting connected through The Chamber, Jack was able to provide Island Outfitters with the same amount of coverage as their previous insurance provider, but at a substantially reduced rate. “The main reason I signed up to be part of The Chamber was because of all the benefits, especially the medical benefit package,” Wright says. “The Chambers Plan Group Insurance is about 30 per cent cheaper than the plan I had before, since I’m a small business owner.” Keeping staff healthy and productive is another big part of looking after the bottom line. New health benefits, such as Teladoc, give employees 24/7 access to a doctor who can issue a prescription, avoiding spending hours in germ-filled waiting rooms for basic healthcare needs.
Huntingdon Manor Hotel 330 Quebec Street, Victoria BC www.huntingdonmanor.com
“It is very economical” Jack says. “There is a lot of cost efficiencies with the Chamber Plan, and your dollars go further.” Although the insurance plan was the primary reason these two connected, both Jack and Wright have been taking advantage of other Chamber benefits. “Becoming a member of The Chamber gives you the opportunity to meet people face-toface,” Jack says. “Going to Chamber events has allowed me to get an introduction to a lot of different businesses in Victoria — businesses I probably wouldn’t have been able to talk to without that connection. “I end up getting referrals from a lot of the Chamber members I work with. It’s all about getting to know someone and feeling you can trust them. That’s why you do business with them.” Wright says he recommends Chamber membership for any business owner.
26 BUSINESSMATTERS | WINTER 2020
Versatile Meeting Space Located In Victoria’s Inner Harbour Ideal For Groups Up To 40 Guests. 250 381 3456 catering@huntingdonmanor.com Working together to build good business and great community.
With your gift, you’re helping Island kids like Weston, Emma, Lucy, and Clara have access to the health care they need.
Join us as champions for the health of every Island family by donating to our Kids First Fund today! give@islandkidsfirst.com 250-940-4950 islandkidsfirst.com
formerly
Working together to build good business and great community.