May Business Matters 2016 by Greater Victoria Chamber of Commerce

MARINE CONSERVATION: TO THE STRAIT AND NARROW

GREATER VICTORIA: ON THE MOVE!

PROFILE: TITAN BOATS

BUSINESS MATTERS

May 2016 VICTORIACHAMBER.CA

2 0 1 6 GREATER VICTORIA

BUSINESS AWARDS

See the winners and finalists inside

+ G OV E R N O R S ’ LIFETIME AC H I E V E M E N T AWA R D W I N N E R S

Lynda & Murray

FARMER BUSINESSMATTERS | MAY 2016

• • • •

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2 0 1 6 GREATER VICTORIA

BUSINESS AWARDS

14 Governors’ Lifetime Achievement Winners, Murray and Lynda Farmer at the Shaw Centre for the Salish Sea.

CONTENTS BUSINESS MATTERS May 2016 Business Matters is a bi-monthly publication of the Greater Victoria Chamber of Commerce and a key business resource targeted to 2,000 business leaders in our community.

To the Strait and Narrow

Member News

The Chamber believes the proposed National Marine Conservation Area Reserve in the Southern Strait of Georgia can contribute to our economy, attract investment, create household-sustaining jobs and support businesses. Openings, partnerships and awards. Keep up-to-date with what is happening in our community.

Greater Victoria: On the Move!

As Islanders, Greater Victorian residents and businesses need a diverse off-island transportation network that has the capacity to support our economy and quality of life.

The Greater Victoria Chamber of Commerce is a progressive, inclusive and dynamic community leader. It is a supportive resource for business people who wish to learn, grow and create a stronger business and a more robust and sustainable community.

Special Insert: 2016 Business Awards

Chamber Events: Something for Everyone!

To advertise in Business Matters, contact us at:

Introducing Our New Members!

Profile: Titan Boats

Advocacy in Action

The Greater Victoria Chamber of Commerce 100-852 Fort St. Victoria, BC V8W 1H8 250-383-7191 chamber@victoriachamber.ca

Publication Mail Poste-Publications 40005319

Celebrate excellence in our business community as we look at the winners and finalists for the 2016 Chamber Business Awards. Nothing can duplicate the moment when you meet face-to-face the connections you need to do business. Welcome to those who’ve decided to join the people who get things done. Membership—it's about the company we keep. Titan Boats manufacture aluminum boats that save lives. Locally designed but internationally used for search and rescue, police and fire fighting, environmental vessels and more. As the largest and most influential business association in Greater Victoria, The Chamber is the voice of its members and the business community. Stay up-to-date on The Chamber’s advocacy work.

BUSINESSMATTERS | MAY 2016

ANEKA FRIESEN (LEFT) WITH HER SUPERVISOR TINA

Co-op student helps BeFit Society take its next step

Last summer, BeFit Society needed help to build its business plan from the ground up. The local non-profit organization, which aims to promote active aging and run medical fitness programs for Victoria’s growing population of seniors, hired UVic MBA co-operative education (co-op) student Mansi Sehgal (right) to do just that. Over four months, Mansi created a business case to help supervisor Allan Gilchrist (left) pitch the BeFit Society initiative to potential stakeholders, attract

investment and promote the idea in the wider community. “BeFit Victoria has undertaken a great initiative aimed at helping the community in the long run,” says Mansi. “It was exciting to work on a project that is new for Victoria residents.” Mansi is one of many co-op students working for local employers to benefit Greater Victoria and beyond. Coop students make ideal short-term employees at organizations of all sizes.

Contact us to find the right co-op student for your hiring needs. Co-operative Education and Student Employment camosun.ca/cese 250.370.4100 4

BUSINESSMATTERS | MAY 2016

Co-operative Education Program and Career Services uvic.ca/employers 250.721.6616

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beauty as well as our lifestyle and economy through the establishment Réserve d'Aires marines nationales de conservation of the Strait of Georgia National proposée Marine Conservation Area (NMCA) Reserve. Réserve de proposed parc national du Canada des Îles-Gulf “The establishment of a National terrestre Marine Conservation Area Reserve in the Southern Strait of volet marin Georgia is a good idea,” said Bruce Carter, CEOdeof the Greater Victoria Les limites du projet réserve d’aire marine nationale de conservation peuvent encore être définies ne Chamber of Commerce, “We etbelieve sont donc pas des limites définitives ni légales. it can contribute to our economy, attract investment, create householdsustaining jobs, and support businesses.” of an NMCA 0 To bring the concept 10 20 km Reserve to reality, we need a sound January 2011 and stable regulatory framework.

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THE BEAUTY OF OUR OUTDOORS IS Gulf Islands National Park Reserve FUNDAMENTAL TO WHO Terrestrial WE ARE AS A REGION. Marine Component

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VICTORIA

Managed by Parks Canada, the overall plan for NMCAs is to divide Canada's Pacific, Arctic and Atlantic Oceans and Great Lakes into 29 marine regions. Parks Canada's goal is to represent each of these distinct marine regions

Île San Juan Island (U.S.A.)(É.-U.)

The 2011 proposed boundaries of the Strait of Georgia National Marine Conservation Area (NMCA) Reserve

with a national marine conservation area. Five of the marine regions are found in British Columbia, including the SALISH SEA Strait of Georgia. MER DES SALISH NMCAs are protected from ocean dumping, undersea mining, and oil and BUSINESSMATTERS | MAY 2016

gas exploration and development, but permit activities such as fishing, shipping and recreational activities. Fishing and marine transportation are managed by Fisheries and Oceans Canada and Transport Canada, respectively, in collaboration with Parks Canada. NMCAs are governed under the Canada National Marine Conservation Areas Act. One exception is the Saguenay-St. Lawrence Marine Park, which was established in 1998 by a separate piece of legislation that has a number of unique conditions, such as the requirement to table a management plan within a year of park establishment.

Strait of Georgia NMCA Reserve In 2003, Canada and British Columbia signed a memorandum of understanding to establish a NMCA Reserve in the Southern Strait of Georgia. The region is the smallest of five found on Canada's Pacific coast, yet it is also one of the most productive. It is also the region most intensively used by British Columbians and the many visitors that enjoy these waters each year. The

A NMCA Reserve is established when there are First Nations land claims in an area. Given the number of unresolved First Nations claims in the Southern Strait of Georgia, an NMCA Reserve would be established pending resolution of the claims. Once all claims are resolved, the area would become a NMCA.

rich sub-tidal communities provide some of the best scuba diving in North America. In addition, pleasure cruising is world-class, whether it be in a yacht or a kayak.

Impact on Commerce and Residents Once the Southern Strait of Georgia NMCA Reserve is established, ownership of provincial lands— including the seabed—would be transferred to the federal government. For waterfront residential and commercial properties, that means the submerged lands below the hightide watermark would be transferred from the Province of B.C. to the Government of Canada.

Beyond the transfer of submerged lands, there is a complex jurisdictional maze that includes First Nations, regional districts, municipalities, transportation authorities, and island trusts. This area also has more than 100,000 residents and countless visitors who have relied on easy and free access to the waters for decades. Such a delicate operating environment has a direct impact on residents’ quality of life as well as on business. One of the frequently discussed business impacts surrounding the navigable waters within the 2011 proposed boundaries is marine transportation; it is BC Ferries “backyard” and a transit route for thousands of cargo shipments per year. “The establishment and management of zones within the NMCA Reserve must not negatively affect the shipping to or from Canada’s main West Coast port,” said Carter. There are many practical questions that still need to be answered, such as how will the NMCA Reserve operations—including enforcement— be funded? Who makes the decision to halt or alter commercial vessel

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traffic patterns if zones need to be established or amended? How will the success of the NMCA Reserve be measured? Who will manage affected land use, e.g. issue permits for private infrastructure that extends below the high-tide watermark? These are questions that need to be answered before the NMCA Reserve is implemented to ensure a welcoming business environment and public support.

Decision-Making Environment

We anticipate the Government of Canada and the Province of B.C. will have numerous regulatory challenges facing the proposed Georgia Strait NMCA Reserve, including: • continuing to allow high concentration of commercial and recreational marine traffic in the area while protecting the area, • there is the potential for a variety of inter-departmental jurisdictional issues, e.g. fishing and marine transportation falling under both Fisheries and Oceans and Transport Canada and in collaboration with Parks Canada, and • the proposed NMCA Reserve is If you’re looking for help to grow your business, let our Business expected to fall under the Canada National Marine Conservation Banking Specialists offer you solutions tailored to your needs. Areas Act, and as such, would We’re not open earlier, later, and even on Sundays;1 so we’re ready address specific conditions relating to the Southern Strait of Georgia’s whenever there’s a convenient time for you. unique environment. Commercial activities within the Bruce Read Southern Strait of Georgia are critical Manager, Business Banking Servicesfor help to grow your business, let our Busin If you’re looking to our economy. Vancouver Island’s (250) 356-4018 ext. 301 TD Business Business Banking Banking Specialists Specialists are are here here to to help. help. TD BankingIf you’re Specialists offer you solutions tailored to your needs coastal communities stand to be bruce.read@td.com looking for for help help to to grow grow your your business, business, let let our our Business Business If you’re looking 1 greatly affected by the proposed Victoria City Centre We’re open even onto Bankingearlier, Specialists later, offer you youand solutions tailored toSundays; your needs. needs. so we’re rea Banking Specialists offer solutions tailored your NMCA Reserve, namely their real 1080 Douglas Street We’re We’re open open earlier, earlier, later, later, and and even even on on Sundays; Sundays;11 so so we’re we’re ready ready Small servicing your community. SmallBusiness Business Advisors servicing your community. estate prices, their businesses, as whenever there’s a convenient time for you. Victoria, BC V8W 2C3Advisors whenever there’s a convenient time for you. whenever there’s a convenient time for you. well as their way of life. This leads Bruce Read Read Bruce Read Bruce to a highly charged and politicized Cheryl Duff Bruce ReadBusiness Manager, Business Banking Banking Services Services Manager, (250) 356-4018 ext. 301 environment that can interfere If you’re looking for help to growBusine your Small Business Advisor Manager, (250) 356-4018 ext. 301 Manager, Business Banking Services bruce.read@td.com bruce.read@td.com with sound policy decision making, 250-356-4018 ext. 300 (250)Victoria 356-4018 ext. 301 Specialists offer(250) Victoria City Centre Centre City Banking you 356-4018 solutions 1080 Douglas Douglas Street Street consequently leaving the region 1080 cheryl.duff@td.com bruce.read@td.com Victoria, BC V8W 2C3 Victoria, BC V8W 2C3 vulnerable to complex change driven We’re open earlier, later,bruce.read@td.c and even on S Victoria City Centre Victoria City Centre Cheryl Duff Duff by vocal minorities instead of sound Victoria City Cen 1080 Douglas Street 1080Cheryl Douglas Street Small Business Business Advisor Advisor Small whenever there’s a convenient time for 250-356-4018 ext. 300 300 principles. Victoria, BC V8W 2C3 Victoria, BC V8W 2C3 250-356-4018 ext. 1080 Douglas St

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Parks Canada has hired a full-time employee to manage the specific file, and is working on a number of studies to develop a comprehensive understanding of the region and to reach a determination of the feasibility of the proposed NMCA Reserve. “The Chamber expects to see a thorough analysis of current and forecasted commercial and 1

Trisha Thame Trisha Thame Trish Thame 3675 St.St. Small Business Advisor 3675Shelbourne Shelbourne Victoria 250-405-5260 ext. 300 Victoria trisha.thame@td.com 250-405-5260, 250-405-5260,ext. ext.256 256 Victoria Cedar Hill trisha.thame@td.com trisha.thame@td.com 3675 Shelbourne Street Victoria, BC V8P 4H1

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recreational activity, as well as how such activity may be affected by the establishment of an NMCA Reserve— before the reserve is created,” said Carter. “This is a national reserve and the costs should be born nationally, not by those located within or near the proposed boundaries.” The proposed Southern Strait of Georgia NMCA Reserve should balance the needs of the economy with the environment. Issues should be anticipated and questions answered prior to implementation. Critical points need to be incorporated into separate legislation to ensure a stable and transparent decisionmaking environment for all stakeholders.

Conclusion · Located in the heart of downtown Victoria, steps from the Inner Harbour, the Legislative Buildings and the Royal BC Museum. · Ferries to Seattle and Port Angeles are at our doorstep. · Newly renovated 110 guest rooms comprising of standard double doubles, king and queen rooms and loft rooms with kitchens. · Complimentary Hot Breakfast Buﬀet. · Complimentary wireless internet and business centre. · Pet-friendly rooms. · Hunters Restaurant overlooking the Inner Harbour, featuring the ﬁnest in casual dining. · Traditional Afternoon Tea in our Heritage Mansion. · On-site bicycle tours. Special discount for Chamber of Commerce members

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BUSINESSMATTERS | MAY 2016

The Chamber appreciates the need to balance the conservation of our environment with the preservation of our economy. The Chamber recognizes that the beauty of British Columbia is intrinsically tied to tourism, external investment, and the health of our communities. The Chamber is supportive of continued dialogue regarding the proposed NMCA Reserve in the Strait of Georgia, provided the Strait of Georgia’s unique environment and its importance to the health and prosperity of the regional economy is clearly recognized. We have seen too many voices oppose far too many ideas that really make sense, so let’s start with YES! 55 YES, we respect and want to protect our natural environment. 55 YES, we want a marine conservation area the builds our natural capital. 55 YES, we want a marine conservation area that contributes to our economic well-being. Conservation of our environment and building a healthy economy is squarely in our wheelhouse—we are on the bow wave of an opportunity to showcase our leadership in land and marine stewardship. “The devil will be in the details,” said Carter. “Let’s to do this right.”

Terry Farmer Cares Although happy to work quietly behind the scenes, a spotlight was once again shone on Terry Farmer when he was awarded the Governor General’s Caring Canadian Award by his Excellency the Right Honourable David Johnston, Governor General of Canada. Created in 1995, the Governor General’s Caring Canadian Award recognizes living Canadians and permanent residents who have made a significant, sustained, or unpaid contribution to their community, in Canada or abroad. Farmer truly cares about making his city a better place for everyone. In particular he was recognized for his work as director of the Pacifica Housing Advisory Association, an organization that provides housing for low-income families and individuals with special needs and his ability to procure funds to upgrade the 75-yearold YMCA sports centre while honorary chair of Camp Thunderbird. Terry is the Co-Founder and Chair of Accent Inns and has also been a recipient of The

Chamber Governors’ Lifetime Achievement Award. Accent Inns: member since 1992

MEMBER NEWS

National Recognition The Vancouver Island Construction Association (VICA) received the Partner Association Award of Excellence at the Canadian Construction Association’s (CCA) Terry Farmer receives his award from the Right Honourable Annual Conference David Johnston, Governor General of Canada on March 9 in New Orleans. The award criteria looks at the “We are incredibly honoured to receive association’s efforts in industry enhancement through government this recognition,” said Greg Baynton, relations and public relations; CEO of VICA. “With the support of education, including new programs industry partners, VICA has provided and courses; and membership support the necessary leadership to bring in the areas of growth and innovation. the broader construction community together to explore infrastructure Vancouver Island Construction delivery best practices and to continue Association: member since 1986 building a more cohesive construction community.”

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MEMBER NEWS HR Powerhouse on Vancouver Island In April, TallSky Consulting Group merged to become a part of Chemistry Consulting Group creating a dynamic union of business and human resources (HR) services on Vancouver Island. “We are very excited about this new partnership,” said Eileen Harper, Principal, TallSky. “Now we will be able to provide our clients with additional services to help them grow their business or organization.” Chemistry is a leader in business and HR consulting, conference management, as well as international recruitment; and TallSky has enjoyed unprecedented success as a trusted and highly experienced HR consulting firm. With the combination of the two teams and over 10 years experience in the community, the newly merged and rebranded company will provide an even greater and more comprehensive range of HR and recruitment services for Vancouver Island. Chemistry Consulting Group: member since 2006

TallSky Consulting Group: member since 2015

Celebrating the Power of YOU The United Way of Greater Victoria celebrated the success of their participation focused campaign during their SpiritFest evening by thanking the 10,725 loyal donors and 2,000 additional participants who joined Cliff LeQuesne of The Q!, Robin Farrell of Kool Mornings and their fundraising efforts Jack Knox of the Times Colonist at the United Way's SpiritFest to raise $5.5 million Some of the United Way’s 2015 for those who need it most in Greater campaign highlights include the new Victoria. Raise the Red campaign and using “The citizens of Greater Victoria online tools like the Impact Calculator have stepped up yet again and to actually measure what a donation demonstrated their commitment can accomplish. to building a strong and inclusive United Way of Greater Victoria: member community,” says Patricia Jelinski, since 1972 CEO of the United Way. “While many of us have a support system to help Laughter Finds a Home overcome those challenges—others If you’re walking down View Street and need a helping hand. That’s why hear raucous laughter, it’s because United Way was established and why after two years of searching, Yuk Yuk's it’s still relevant today.”

LOCK OUT YOUR COMPETITION Thompson Cooper is Victoria’s leading source for legal advice focused on intellectual property.

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BUSINESSMATTERS | MAY 2016

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MEMBER NEWS Comedy Club has found a home in downtown Victoria. Owners David Wilcox and Yona Rodiboux-Depue will be opening the comedy club at 751 View Street, formerly the DejaVous Nightclub, above Hermann's Jazz Club. The Victoria location will launch with four nights of comedic entertainment, three nights of professionals and one amateur night. There are even rumours of a karaoke night. Yuk Yuk's is celebrating over 40 years in Canada and boasts more than 160 professional comedians as part of its nationwide roster. Yuk Yuk's Comedy Club: member since 2015

The Empress Appoints a New General Manager Exciting renovations continue as management also goes through some changes. Indu Brar is the first woman appointed as general manager of the 108-year-old Fairmont Empress. Under her watch renovations will continue as planned with completion slated for spring 2017. Born and raised in Calgary, Indu, has been with Fairmont for 27 years, most recently the Fairmont Waterfront Hotel in Vancouver—also during a time of extensive renovations. Indu connects east coast hospitality with west coast through her broad experience working across the continent at major hotels such as The Plaza in New York, Boston’s Fairmont Battery Wharf and the Fairmont Winnipeg among others. Fairmont Empress Hotel: member since 1962

Shining a Light Home-grown Carmanah Technologies excels in bringing a little light into the darkness. Their recent economic turnaround of the company is just one more way they are lighting the way. On their 20th anniversary, they’ve taken a company that was losing $5 million U.S. a year to one earning more than $68 million U.S. last year—a 56 percent growth over 2014. Carmanah provides self-contained solar LED solutions to 110 markets worldwide with the key selling points of both reliable power and reduced carbon emissions. Clients include everyone from NASA to airports in Africa and municipalities in the UAE looking to light up cross walks. Recent expansion wins include the

acquisition of Finland-based Sabik Group. Congratulations Carmanah on brightening our corner of the world. Carmanah Technologies: member since 2000

Lise Gyorkos and Georgina Camilleri of Page One Publishing at Douglas' Annual 10 to Watch Awards

Douglas turns 10! Page One Publishing launched Douglas in 2006, at a time when Greater Victoria was ripe for a truly high-quality publication that spotlighted the world-class Vancouver Island entrepreneurs that live and work here. Case in point: for Douglas magazine's 10th anniversary, they celebrated at their Annual 10 to Watch Awards on April 6 by doing what they love: shining the spotlight on amazing new businesses. With a 30 percent growth in the last year alone and expansion to include the entire South Island, from Sidney to Nanaimo, the folks at Douglas are committed to creating a magazine that punches above its weight in terms of quality. Here’s to another 10 years of leading-edge content and design! Page One Publishing: member since 2004

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BUSINESSMATTERS | MAY 2016

GREATER VICTORIA:

ON THE

MOVE!

LIVING ON AN ISLAND—EVEN ONE AS BIG AS VANCOUVER ISLAND—LEADS TO A UNIQUE WAY OF LIFE. WE DON’T JUST LOAD UP THE CAR AND GO SOMEWHERE—IF WE WANT TO GO OFF-ISLAND, WE HAVE JUST TWO OPTIONS: SEA OR AIR. As Islanders, we need a diverse offisland transportation network with considerable capacity to support our economy and quality of life. Our offisland transportation network has a surprising capacity. In 2015, more than 10.2 million people came into or left Greater Victoria. The off-island network also has considerable diversity: plane, helicopter, and a variety of vessels— ferries, high-speed catamarans and even barges.

Our Gateways Greater Victoria’s off-island transportation is focussed out of three major gateways: Upper Peninsula, the Inner Harbour, and Ogden Point. THE UPPER PENINSULA The Upper Peninsula is Greater Victoria’s busiest gateway, moving nearly 8.9 million people in 2015. Home to BC Ferries’ Swartz Bay Terminal and the Victoria International 12

BUSINESSMATTERS | MAY 2016

Airport. It also is the only Canadian port-of-call in the Washington State Ferry system. • BC Ferries is Canada’s largest ferry operator, providing year-round vehicle and passenger service on 24 routes to 47 terminals, moving 2015 upwards of 20 million people each year. The Upper In 2015, its Swartz Peninsula Bay Terminal alone moved over 7 million people via its #1 route to Tsawwassen (5,882,599), its #4 Inner Harbour to Fulford Harbour (652,910) and #5 route to various terminals within the Gulf Islands Ogden Point (472,688). • Victoria International Airport is the 10th busiest airport in

Canada, with more than 120 daily flights throughout North America. Operated by the Victoria Airport Authority, its market catchment area includes Greater Victoria as well as many smaller communities throughout the southern tip of Vancouver Island and the Gulf Islands. • Washington State Ferry system moves vehicles and passengers from Sidney to the San Juan Islands and Anacortes. THE INNER HARBOUR The Inner Harbour moves people by boat and float plane between Victoria and mainland B.C. as well as the U.S. In 2015, approximately 900,000 people came and left Greater Victoria via three operators: 1. Harbour Air: The sole flight operator at present, Harbour Air flies passengers between Victoria and three Metro Vancouver destinations as well as Whistler. 2. Black Ball Line: The Coho vehicle ferry traveles between Victoria and Port Angeles, Washington. 3. Clipper Navigation Ltd.: The Clipper’s high-speed catamaran passengeronly service sails between Victoria and Seattle. OGDEN POINT Ogden Point is a 12-hectare deepwater port facility in the heart of James Bay and has a heliport to the north. The port can accommodate vessels of up to 300 metres. The site is managed by the Greater Victoria Harbour Authority (GVHA), a not-for-profit corporation. Ogden Point is currently the busiest cruise ship port-of-call in Canada, with 228 ships scheduled for the 2016 season, which is anticipated to bring in more than 500,000 people to Victoria

PASSENGER COUNTS BC Ferries (Swartz Bay)

7,008,197

Victoria International Airport

1,710,825

Washington State Ferries

139,039

Black Ball – Coho

400,000*

Clipper Navigation Ltd

225,000*

Harbour Air

275,000*

Cruise ships

500,000*

HeliJet

N/A TOTAL: 10,258,061 * Estimate provided by operator

Did you know? Victoria Shipyards typically has four maintenance contracts on cruise ships a year, each one valued between $5 and 6 million and employing 300 people.

and generate over $100 million in economic impact. Helijet has a terminal at Ogden Point and provides helicopter service between Victoria and Vancouver’s downtown and airport. COMMERCIAL MARINE TRANSPORTATION The lifestyle we enjoy does not happen without the movement of commercial goods to and from Greater Victoria, of which the majority is transported by sea as it is often the most cost-friendly route. There are three main operators, BC Ferries, BlackBall and Seaspan’s commercial ferry. BC Ferries and BlackBall’s commercial services are incorporated with their overall vehicle service. Seaspan provides daily, scheduled service between the Mainland (in Delta and Surrey) and Vancouver Island (in Nanaimo, Duke Point and Swartz Bay).

There are two main marine transportation methods—“live”, where shippers transport their goods over themselves, and “drop”, where shippers drop off their shipment at one end and pick it up on the other. BC Ferries offers both services, while BlackBall provides live and Seaspan offers drop. Did you know? Seaspan commercial ferries has 17 departures per week out of Swartz Bay!

The Future There are a variety of changes on the horizon to increase the capacity and diversity of our off-island transportation network. For example: • In the Upper Peninsula, the Victoria International Airport has expanded its apron, allowing for new overnight parking for planes and motor vehicles. The apron expansion is strategic, allowing for future upgrades to take place. • In the Inner Harbour competition is heating up. Brisbane-based Riverside Marine is establishing its own highspeed catamaran passenger service between Victoria and Vancouver, as is Clipper Navigation.

• At Ogden Point, the GVHA is working on identifying potential uses for the land, including yacht and bus storage along with industrial, retail and commercial tenants to serve the densely-populated neighbourhood. • Seaspan is expanding its fleet of seven vessels, welcoming two new self-propelled ferries November 2016 and February 2017. “Increased options are good for business, good for customers,” said Al Hasham, Chair of the Greater Victoria Chamber of Commerce. “When there are more choices, there is competition, which often leads to better pricing.”

Conclusion Greater Victoria’s off-island transportation network gateways offers businesses, residents and visitors a range of choices between Greater Victoria and key locations. “Increasing the capacity and diversity of our options contributes to our economy and enhances our quality of life,” said Bruce Carter, CEO of the Greater Victoria Chamber of Commerce. “The Chamber will continue to work with provincial and federal governments to ensure competitive and sustainable transportation options.”

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G OV E R N O R S ’ L I F E T I M E AC H I E V E M E N T AWA R D WINNERS

Murray and Lynda at the Trades Education and Innovation complex at Camosun College. It is the second largest trades facility in British Columbia providing an education to 2,700 students each year.

Philanthropy is not just a way of life but a labour of love for Murray and Lynda Farmer. Nothing underlines that more than the story of when they met 36 years ago at a United Way of Greater Victoria annual general meeting. “It’s been a lot of fun,” says Lynda. “We are fortunate that our values are similar in terms of what is important in life. Since the early days, we have shared a lot of common interests. It’s a pleasure for us to have shared those experiences together.” 14

BUSINESSMATTERS | MAY 2016

“It’s gratifying that we are receiving this award together because we are a partnership in everything we do and everything we are involved in we basically do it together,” said Murray. “I learned a long time ago that in life it’s important to support one another— whether it’s your partner in life, a work colleague or a friend, you are better for the effort. I think that Murray and I have found that supporting one another in whatever your interests are means you get to share in that success. It doesn’t get better than that,” said Lynda.

Lynda (Johnston) Farmer was born in New Westminster. A graduate of the University of British Columbia and Simon Fraser University, her working life began in the non-profit sector, working initially for the Canadian Red Cross Society and then the Arthritis Society, which led to a 35 year commitment to community volunteer work. Murray graduated from the University of Victoria in 1968 with a bachelor’s degree in economics. Starting as a renovation and construction manager with Farmer Construction he moved on to specialize in crane rentals through his company Commercial Crane Ltd., all while serving on numerous boards including Chair for both the Vancouver Island and Canadian Construction Association. Since that fateful day 34 years ago, the Farmers have helped raise millions of dollars towards projects in the Greater Victoria region leaving a permanent imprint of generousity on everything they do. “Giving back is a no brainer,” says Murray. “In our endeavours we have got much more from what we have done in the community than what we put forward as far as I’m concerned.” “People sometimes ask us why we get involved and it’s really because of the people you meet,” said Lynda. “Whether it’s the volunteers that we have worked with or the faculty and staff at UVic or Camosun or the Ocean Discovery Centre, it enriches our life.” Murray added, “This community is incredible. People are always willing to give their time, their money, their expertise. We live in a wonderful community.” Over the past three decades, education has been the cornerstone of their philanthropic efforts. “We have lots of natural resources in British Columbia but our best natural resource is our people,” said Murray. “Education is something that enriches your mind, your culture and something you never lose. Lifelong education is so important because everything is changing so quickly.” Added Lynda, “We are lucky in Victoria. We have so many wonderful educational institutions and the working relationship between all three of those organizations is outstanding.” Lynda began her involvement with Camosun College as part of the Camosun College Foundation. She

2 0 1 6 GREATER VICTORIA

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went on to serve six years on the Board of Governors at Camosun College, two of which were in the role of Chair of the Board. “I found my experience at Camosun to be one the most fulfilling times in my life,” said Lynda. “I was very taken with their focus on student-centred learning and hearing the wonderful stories of people finding their passion in life—it doesn’t get better than that.” Murray, an alumni of the University of Victoria was asked to sit on the Board of Governors in 2002, serving two years as the Chair before being elected as Chancellor in 2009, serving two three-year terms and presiding over 79 convocation ceremonies. “As an alumni, when I was asked to join the board of governors I jumped at the opportunity,” said Murray. “Serving as Chancellor was probably the richest period of my life. The exposure to wonderful people, meeting incredible students, it was an experience I will never forget and will always treasure.” “Murray and Lynda’s contributions are inspirational, not only to UVic but to our entire community and also to higher education right across the spectrum. Their fingerprints are all over so much of what we do,” said Jamie Cassels, president of the University of Victoria. “Fifty years from now the impact of their leadership and contributions will still be felt and in fact, will be amplified by the continued growth and evolution of some of the initiatives that they began.” “Being involved with Camosun and UVic we have seen so many examples of people who have found a path in life—that’s what life is about, it’s about learning,” said Lynda. Added Murray, “There are so many great stories we have heard about people turning their life around through education.” As Co-chairs of the TRADEmark of Excellence campaign, the Farmers have played a key role in helping to raise $5 million dollars towards the new trades education complex and the refurbishment of eight existing facilities on campus. Opening in March of this year, the Trades Education and Innovation complex is the second largest trades facility in British Columbia providing an education to 2,700 students each year.

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“The new trades building is vital to Vancouver Island,” said Murray. “We have a huge demographic crunch coming as the baby boomers are retiring. There is going to be such an extreme shortage of skilled trades people and this new facility coupled with the revamped existing buildings is going to allow us to enhance the trades program and provide an improved teaching environment for Camosun’s dedicated faculty and staff.” “The entire project shines a spotlight on the many rewarding careers that exist in trades,” said Lynda. “The new building is a reflection on the pride that people feel in choosing the trades as a career path.”

“My background is in heavy construction and crane rentals,” said Murray. “For over 20 years I ran a company called Commercial Crane in Victoria and Vancouver. I saw firsthand just how important those jobs in the trades are to our economy and to their families. These are good jobs. They pay well, they are gratifying because you can see exactly what you accomplished.” Murray added, “The image of the skilled trades is changing. In construction we used to have this dilemma of people thinking it was a dirty trade. It’s not, it’s high tech. It requires intelligence, skills and training.”

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SANDI s 12 Year

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BUSINESSMATTERS | MAY 2016

The new complex includes the Farmer Family Atrium providing students in different trades program an area in which to come together and interact, much like what they will hopefully experience on the job site. “Both Murray and Lynda have spent a long time supporting education in our community,” said Sherri Bell, President of Camosun College. “Their drive, desire and passion makes a difference in the community and a huge difference for students of all backgrounds.” Their passion to encourage lifelong learning took a different bent in 2006. The Farmers worked together as campaign co-chairs to help raise $5 million dollars towards the establishment of the Shaw Centre for the Salish Sea in Sidney, British Columbia. “When the idea first came forward there was a space in a building and that’s all there was there,” said Lynda. “The oceans are so critical in our lives and future of the planet,” said Murray. “It’s important everyone is educated on what happens in and near the ocean and what effect that has on everyday life.” Murray added, “The Shaw Centre for the Salish Sea is an educational centre that provides entertainment that educates everyone from grandchildren to grandparents about this huge ecosystem that surrounds us.” “This centre is very dear to our hearts,” said Lynda. “We feel it’s a wonderful addition to the community of Sidney.” How do these two very hard working individuals relax? Apparently with more work. Twelve years ago the Farmers purchased Bonnie Brae farm, an old dairy farm of about 30 acres in Central Saanich and converted it into an equestrian centre. The facility holds up to 50 horses and sees over 100 school-aged children a week as well as many more children who attend summer camps at the centre. “The centre evolved out of a hobby when we both started riding horses but quickly turned into a passion,” said Lynda. “We really do enjoy watching and witnessing the young people that come through Westside and observing their growth from a young child into an adult. I believe that being around horses teaches you a lot about yourself. It’s really a remarkable transition.” Murray says the centre ties in nicely with their focus which is education.

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“We believe that education is the key to the future,” said Murray. “A hundred young children come through the centre each week. They learn responsibility and it really helps their self-esteem.” Reflecting on the past three decades the Farmers say the most rewarding part has been the people they meet. “In everything we have done we have had the absolute pleasure of working with teams of incredible people and volunteers,” said Murray. “They have enriched our lives and in working together and getting to know one another lasting relationships have been formed.” Leaving a lasting legacy and inspiring others comes naturally to this dynamic duo. So what advice would they give those coming after them? “When opportunities come your way take them,” said Lynda. “Step into it, take on the challenges and you will grow as a person—anything is possible.”

Top left: Murray riding Sherman and Lynda riding Banjo in the summer of 1993 in Clinton B.C. Above: Murray and Lynda at their 10th wedding anniversary garden party Left: Murray as the Chancellor of the University of Victoria

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Victoria Residential Builders Association

Incorporated in 1940, the Victoria Residential Builders Association (VRBA) is the professional voice of the residential construction industry with a membership of 160 builders, designers, trades and suppliers. VRBA acts as an advocate on behalf of its members on housing affordability and consumer protection including mandatory education and training for builders, a uniform building code, and relief from the Property Transfer Tax—all introduced by the province in the past year. Each year the VRBA recognizes outstanding projects at the CARE Awards in order to honour and encourage excellence in their industry.

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Emterra Environmental

Emterra Environmental is a Canadian leader in waste diversion and recycling solutions that help municipal and commercial clients work toward zero waste. With locations ranging from Victoria to across Canada and even into Michigan, they provide an innovative approach to recycling, organics and waste collection services to maximize diversion. Emterra is dedicated to mitigating the environmental impact of its operations, and has invested millions of dollars in leading edge technology to expand its fleet of low-emissions compressed natural gas (CNG) trucks, many of which are now used in the Capital Regional District to collect blue box recyclables. This green technology enables the organization to reduce both air and noise pollution and their fuelling stations provide access to other fleet owners who want to use cleaner burning fuel.

Just like the Greater Victoria Chamber of Commerce, we’re here to help all kinds of businesses. Whether you’re starting out or hugely successful, we offer a range of business products and services. Plus, we have a friendly and helpful team to help you along the way. Find out how we can help your business by visiting a branch, or coastcapitalsavings.com. You can also contact us at 250.483.7000.

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Kingsters Bin Sanitizing Services Kingsters Bin Sanitizing Services Ltd. (Kingsters) cleans and sanitizes commercial garbage and organics bins on site, ridding them of 99.9 percent of germs and bacteria. Victoria and surrounding communities are benefitting from Kingsters’ eco-friendly mobile service. The grey water is collected on board their trucks and then properly processed at a licensed waste water treatment plant. Foul odors and rotting food debris in the trash bins are being eliminated with a hands-free cleaning system that is not only environmentally friendly and hygienic, it’s a refreshing solution to dealing with bins. Kingsters is very proud to be working in a growth industry directly reducing human impact on the earth’s ecosystems.

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20 BUSINESSMATTERS | MAY 2016

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Equilibrium Massage Therapy Inc.

Equilibrium Massage Therapy Inc. is an award-winning clinic and Victoria’s largest provider of massage therapy. Established in 2006, a superior client experience and professional caring therapists have been the reason behind the company’s success year after year as they continue to serve— and destress—the community. Equilibrium is celebrating 10 years in Victoria and just finished their best year ever. Equilibrium was the recipient of Victoria’s Top Choice Awards for Massage Therapy in both 2015 and 2016 and were early innovators with online booking. Equilibrium looks forward to continuing on the path of outstanding service and growth.

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2 0 1 6 GREATER VICTORIA

BUSINESS AWARDS WINNER

Mayfair Optometric Clinic (MOC) is a business built on a foundation of ethical integrity with a mission to offer every client the best eye care possible. Opened in 1998, Dr. Stephen Taylor leads by example, empowering his professional team to deliver exceptional customer service with the patients’ best interest in mind. Offering comprehensive eye exams, contact lenses and a full optical dispensary, MOC carefully considers the budget, lifestyle and eyewear needs of every client. Relationships are key to delivering quality results to their customers, partners and employees. That continuity of service and knowledge is delivered by a tightly knit staff several who have been with MOC for ten years or longer. A strong desire to be an industry leader in Victoria is what sets Mayfair Optometric Clinic apart, today and for the past 18 years.

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Crust Bakery Crust Bakery has been pegged as one of Vancouver Island’s finest boutique artisan bakeries, since making its debut into Victoria’s bakery scene in late 2013. Crust Bakery is owned and operated by the dynamic husband and wife team, Crystal and Tom Moore. Crust Bakery has built a solid reputation for excellence. Each and every day, the baking team create beautiful artisan breads from scratch, without the use of any additives or preservatives. Crust Bakery is renowned for all of its food, but a few items really stand out (and sell-out early each day!). They include their much-loved pork and fennel sausage rolls, with the delicate hand-made butter puff pastry, and their infamous “cronuts”. No matter how many they make, there are never enough!

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22 BUSINESSMATTERS | MAY 2016

BUSINESS OF THE YEAR (26+ EMPLOYEES)

2 0 1 6 GREATER VICTORIA

BUSINESS AWARDS

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MD Charlton Company Inc. Thirty-five years ago, the M.D. Charlton Company was founded by a local police officer to provide essential products to police departments, Canadian military and private security companies with an eye to quality customer service. Since acquiring the business 12 years ago, CEO and President, Alec Rossa has grown the business to be the number one security supply company in Canada with sales in excess of $30 million in fiscal 2016 and a staff of over 50. During this dynamic national growth, Alec has maintained the head office in Victoria, founded on his philosophies of community-based corporate citizenship. Alec has fostered a family approach to the company culture with an average staff tenure of 15 years, with some staff approaching their 25th year.

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BUSINESS AWARDS WINNER

Pizzeria Prima Strada

Pizzeria Prima Strada is a full-service, VPN (Verace Pizza Napoletana) certified pizzeria specializing in wood-fired pizza. In operation since 2008, they have grown over the years and currently have three Victoria locations, employing over 80 people. Pizzeria Prima Strada was an early implementer of VPN and was the first to market in BC. They are currently the most highly referenced Neapolitan Pizzeria in Canada. Prima Strada recognizes the importance of the triple bottom line. They are carbon neutral; offer extended health and dental benefits to all employees, participate in the BC Transit ProPass program, invest heavily in manager education and donate generously to the community. Corporately they achieve these goals while maintaining profitability in a volatile economy and a challenging industry.

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www.timescolonist.com/capital BUSINESSMATTERS | MAY 2016 23

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Macdonald Realty Ltd. opened their Victoria office in 2009. From the beginning, this intimate, close knit group, prided itself on conducting their business with professionalism and integrity. Over the past six years, the office has grown at an exceptional pace now with four locations on Vancouver & Salt Spring Islands and over seventy agents. The office is one of partnership and collaboration, where everyone is encouraged to bring forward ideas that will lead to more accomplishments. A win-win environment. With the support of our Vancouver corporate office, there is a strong commitment to creating a cohesive team through ensuring that everyone’s voice is heard. This commitment to partnership, professionalism and respect, has led to the distinction of being the largest integrated and independently owned real estate brokerage in B.C.

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24 BUSINESSMATTERS | MAY 2016

ACRT-14-57_Victoria Bus Awards Mag.indd 1

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The Root Cellar Village Green Grocer

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BUSINESS AWARDS WINNER

The Root Cellar Village Green Grocer has set itself apart with its local focus, sourcing their products from close to 200 island and BC farmers and producers, allowing their customers the comfort of knowing where their food comes from, and the assurance that it was sourced with care. They are passionate about food waste reduction ensuring that less than 1 percent of the produce they buy is being composted and each week they donate in excess of 227 kg of produce to The Rainbow Kitchen. Growing the next generation of healthy eaters, local school children are also given educational tours on waste reduction and sustainable food choices. The Root Cellar reminds us that the simple act of eating, can do more than simply feed our bodies, it can nourish our community.

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Eagle Wing Whale & Wildlife Watching Tours Since its inception in 2005, Eagle Wing has grown to be the leader in sustainable ecotourism on Canada’s west coast. It was the first whale watching company in Canada to become a member of 1% for the Planet, to achieve a Gold award certification by Green Tourism Canada and the first to be recognized for being carbon neutral. If those weren’t enough firsts, it was also the first to add a wildlife sustainability fee to its rates with 100 percent of those funds being donated equally between the Pacific Salmon Foundation and the Centre for Whale Research. In addition for their commitment to the environment, they have been recognized for their success, leadership and innovation in Canada’s tourism industry, for going above and beyond to offer travellers a superior tourism experience.

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BUSINESSMATTERS | MAY 2016 25

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26 BUSINESSMATTERS | MAY 2016

The Root Cellar Village Green Grocer The Root Cellar Village Green Grocer has set itself apart with its local focus, always starting first here at home to source their products for every department, allowing their customers the comfort of knowing where their food comes from, and the assurance that it was sourced with care. Tempting you with the city’s largest selection of local, organic and conventional produce, island-sourced meats and specialty deli items prepared by skillful house butchers in The Chop Shop, a huge spectrum of dairy and cheeses, local breads & baking, artisanal grocery products, and a boutique floral & nursery department. The Root Cellar reminds us that the simple act of eating, can do more than simply feed our bodies, it can nourish our community.

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2 0 1 6 GREATER VICTORIA

BUSINESS AWARDS WINNER

StarFish Medical StarFish Medical is Canadaâ&#x20AC;&#x2122;s largest medical device, design, development and contract manufacturing company. Founded in 1999, Starfish innovations overcome challenging medical technology obstacles to improve health and save lives throughout the world. StarFish-assisted patents span over 150 cardiovascular, digital health, IVD, ophthalmology, optics, and ultrasound medical devices. Examples include 3D ultrasound from inside the beating heart, spinal surgery for ALS patients, and platelet analysis using lasers for safer transfusions. Their Pathfinderâ&#x201E;˘ process for medical device product definition is centred around identifying then solving the right problem for clients. It saves time and resources throughout the technology and product development phases of medical device commercialization by taking client concepts and applying them in the real world.

School of Business

WWW.LLAMAZOO.COM

The world looks different from here.

Gustavson

LlamaZOO Interactive Inc. has set its sights on revolutionizing education by developing an e-learning platform that marries interactive 3D, with gamification, and teaching methods based on cognitive neuroscience. The first product built on the platform is EasyAnatomy. Catering to the fields of veterinary and animal science education, it features a fully interactive 3D canine model that can be manipulated and taken apart, layer by layer, organ by organ, on smartphones, tablets, and desktop computers. LlamaZOO is currently partnered with six leading universities from around the world to help develop and utilize the application.

WWW.STARFISHMEDICAL.COM

BUSINESSMATTERS | MAY 2016

BUSINESS PERSON OF THE YEAR SPONSORED BY

united way of greater victoria

John Wilson TOGETHER, WE ARE POSSIBILITY When you invest in United Way, it is an opportunity for your business and employees to come together and raise funds for vital programs that sustain our social and economic fabric.

In 2015, thanks to support from our donors in over 300 workplaces United Way funded more than 110 community programs and helped 97,000 individuals change their lives.

uwgv.ca 28 BUSINESSMATTERS | MAY 2016

2 0 1 6 GREATER VICTORIA

BUSINESS

WILSON’S TRANSPORTATION LTD.

AWARDS WINNER

John Wilson is CEO of the Wilson’s Transportation. Under his leadership, sales have increased 140 percent and the fleet has expanded from 40 buses to more than 140. In addition to its core business offering of bus charters and rentals, the company has added Gray Line Sightseeing, YYJ Airport Shuttle and BC Ferries Connector services to its group of companies. To round out its offerings, the company also operates a busy mechanical and body shop facility where its contracts include retrofitting BC Transit buses. John has become well-known as an active community leader, sponsor and endorser of Vancouver Island sports teams and athletics. In 2014, John joined the ownership group of the Victoria Grizzlies and most recently the local ownership group for the Victoria HarbourCats.

WWW.WILSONSTRANSPORTATION.COM

Ken Kelly

DOWNTOWN VICTORIA BUSINESS ASSOCIATION Over the past 30 years, Ken has focused on revitalizing downtowns across Canada. For the past 10 years, he has been instrumental in developing the vision for downtown Victoria and for creating the foundation for a positive, impactful downtown business association. Ken’s spirit of collaboration has nurtured numerous downtown festivals and events, including the hugely successful Car Free Day and the annual light-up in Centennial Square in partnership with the City of Victoria. In 2012 the DVBA launched the Centennial Square Ferris Wheel, which carried close to 20,000 riders over the past three years. His commitment to invaluable research on the core - including the first census of the downtown Victoria workforce - are lasting legacies for a vibrant downtown community that will leave a permanent mark on this region.

WWW.DOWNTOWNVICTORIA.CA

YOUNG ENTREPRENEUR

2 0 1 6 GREATER VICTORIA

BUSINESS AWARDS

SPONSORED BY

Regan McGrath METRICS CHARTERED PROFESSIONAL ACCOUNTING

ROYAL ROADS UNIVERSITY

2 0 1 6 GREATER VICTORIA

BUSINESS AWARDS WINNER

Regan McGrath, CEO of Metrics Chartered Professional Accounting, is a natural leader and entrepreneur. In 2014, she saw an opportunity in the accounting sector and founded Metrics introducing financial technology tools to automate accounting processes and transform the accounting experience. Metrics has experienced incredible growth (548 percent year over year) while experiencing less than two percent client attrition. Their client list now extends across Canada, with peak growth in Victoria, Vancouver and Toronto. The Metrics model is disrupting the traditional accounting archetype and continues on its mandate to constantly be at the forefront of technology solutions for business. Regan ensures giving back to the community is a priority and currently sits as the Treasurer and Director of the Board of Dance Victoria.

WWW.GETMETRICS.CA

Sharon Rai

SHARON RAI HAIR & MAKEUP ARTISTRY

Sharon Rai Hair & Makeup Artistry has been in business for 8 years; during that time she has elevated normal hair styling and makeup services to a new level by offering a unique on-location, or in-studio, hair and makeup experience. Ms. Rai’s all-inclusive luxury packages look after a bride’s beauty needs from the moment she says, “I will” to the moment she says, “I do.” The company is unique in offering a totally exclusive, and inclusive, experience ensuring every element of a bride’s beauty preparations is worry-free. An international industry leader she has been featured in many prestigious industry magazines, including Italian Vogue and Wedluxe Magazine; and has worked on many celebrities.

WWW.SHARONRAI.COM

Determination. We encourage it.

You have great things inside you. Like the drive to succeed. Let the transformative power of our cohortbased learning model put your work and life experience to great use. You’ll collaborate with like-minded, industryleading peers every step of the way in a practical and personalized platform for success. If you’re ready to build your career, and your network, let’s talk. We see great things ahead.

Business 1.877.778.6227 royalroads.ca/business

BUSINESSMATTERS | MAY 2016 29 Publication

GVBA

Created By

RRU Brand Creative

THANK YOU FOR ATTENDING THE

SPRING MARKETPLACE MIXER SEE I N O YO U F O R C TO B E R T MAR HE NE XT KET P M I X L AC E ER!

THANK YOU TO OUR DOOR PRIZE DONORS • Premiere Suites • Talentcor • Kingfisher Oceanside Resort and Spa • Canadian College of Performing Arts

BOOK YOUR FALL BOOTH TODAY! VICTORIACHAMBER.CA OR CALL 250-383-7191 DIGITAL PRINT & IMAGING

join us for our monThly minGles “This is your opportunity to meet and connect with young career-driven professionals and emerging leaders in the Greater Victoria business community. Come on out we’d love to see you!” -Kathy Khouri, Chair of the Prodigy Group

facebook.com/ProdigyGroup twitter.com/ TheProdigyGroup www.prodigygroup.ca

30 BUSINESSMATTERS | MAY 2016

EMPLOYEE OF THE YEAR

2 0 1 6 GREATER VICTORIA

BUSINESS AWARDS

SPONSORED BY

CHEK NEWS

Nathalie Ghoos MACDONALD REALTY LTD.

Nathalie Ghoos joined Macdonald Realty in 2010 and has been a pillar of the office ever since. Nathalie embodies the company’s core values with her commitment to professionalism, respect and integrity. In her six years with this office, she has been instrumental in major changes, and has made sure these changes were smooth for all involved. She truly is a master of the win-win situation. The support provided by Nathalie to individual realtors, staff members and to the company is a major part of the success experienced in the island offices. Along with her many other endeavours, she has spear-headed efforts to make the office more environmentally friendly and expanded her efforts out to the community by organizing several charity drives and successful office functions.

Keep informed with the new CHEK News app!

WWW.MACREALTY.COM

2 0 1 6 GREATER VICTORIA

BUSINESS AWARDS WINNER

Gord Bridges

WILSON’S TRANSPORTATION LTD.

For over 10 years, Gord Bridges has worked for Wilson’s Transportation moving from his position as a driver to Operations Manager/ Pier Manager. His hard work and dedication has made him a valued employee and a vital member of the company. Gord continually works to improve procedures and working together with the Greater Victoria Harbour Authority has put together a “Cruise Ship Driver Training Program” that has been instrumental in the company’s shore excursion transportation business. Always thinking of customers, Gord holds himself and the company to the highest standards of safety, continuing to research and help find new ways to improve the business. His positive attitude and fantastic energy continues to make our company stronger and a more pleasant place to work.

WWW.WILSONSTRANSPORTATION.COM

BUSINESSMATTERS | MAY 2016

CALENDAR OF EVENTS MAY

JUNE

SUNDAY

MONDAY

TUESDAY

WEDNESDAY THURSDAY

FRIDAY

SATURDAY

SUNDAY

MONDAY

Member Orientation Beer Tasting

May 17 | 11:30 to 1 p.m. Harbour Towers Hotel & Suites 345 Quebec St

Y YJ

eats TICKETS ON SALE NOW! Tuesday, June 21 5-7 pm @ Market Square

Ticket, sponsor and participant info victoriachamber.ca or 250-383-7191

32 BUSINESSMATTERS | MAY 2016

May 25 | 1:30 to 4 p.m. The Chamber, 852 Fort St. May 26 | 4:30 to 6:30 p.m. Vancouver Island Brewery 2330 Government St.

Celebrating 12 Years as CEO

June 7 | 4 to 7 p.m. Inn at Laurel Point 680 Montreal St.

SATURDAY

May Business Mixer

Minister of Public Safety and Solicitor General Luncheon

FRIDAY

50 Ways to Grow Your List

May 19 | 5 to 7 p.m. Paladin Security, 420 William St

WEDNESDAY THURSDAY

AGM & Mayoral Address

May 10 | 11:30 am to 1:30 p.m. Hotel Grand Pacific, 463 Belleville St.

TUESDAY

Prodigy Group June Mingle

June 9 | 5 to 7 p.m. Diversity Auto Films 111-2740 Bridge St. June Business Mixer

June 15 | 5 to 7 p.m. Victoria HarbourCats @ Royal Athletic Park, 1014 Caledonia St. YYJ Eats

June 21 | 5 to 7 p.m. Market Square, 560 Johnson St.

Experience an exciting variety of gourmet food samples, local wine, craft beers and specialty cocktails.

February 1 to March 31 Arts Desire Beauty Bar

Our nail boutique offers acrylic and gel sets and fills with a wide range of fun nail art! Visit our lash boutique for a set of gorgeous eyelash extensions. 250-590-5579 www.adbeautybar.com

At Ease Living Property Management At Ease Living is a unique rental experience dedicated to both the landlord and tenant experience. Be shown a different rental experience, hire a property manager committed to you. 250-891-5527 www.ateaselivingpropertymanagement.com

BD Designs

Looking for a freelance graphic designer? That’s crazy, because you just found one! Together, we’ll create something distinctly for you and your needs. 250-818-2825 www.bddesigns.biz

Canadian HAZ-MAT Environmental

If you are buying, renovating, or demolishing a home or business built before 1990, we can identify: asbestos, mould, lead, hantavirus, silica, mercury, arsenic, PCBs and ozone depleting substances. 250-891-8611 www.haz-mat.ca

NEW MEMBERS

Carstar Victoria - Pretech Collision

Christine Lintott Architect

Castro Boateng Fine Catering

Coast Capital Insurance Services Ltd. (Western Financial Corp)

Pretech Collision offers a wide range of auto body repair services to provide customers with a hassle free auto repair experience while performing high quality reconstructive paint and body repairs. 250-385-7344 pretechcollision.com Castro Boateng, Executive Chef, and his professional team are pleased to offer fine catering services for corporate events, wedding receptions, cooking classes, winetastings, foraging adventures, dinner parties and celebrations of all description. 250-588-9398 castroboateng.com

Category 12 Brewing

Dedicated to the pursuit of exceptional beer, Category 12’s head brewer and founder, Michael Kuzyk, has been brewing beer for nearly 20 years. After leading the creation of several world-class research labs, he decided it was time to make his own. 250-652-9668 category12brewing.com

Christine Lintott Architect offers resiliency in the marketplace, affording clients an effective and low overhead practice without compromising professional services. 250-384-1969 lintottarchitect.ca

Coast Capital Insurance can help protect you, your family and your stuff if something bad happens. You name it, we insure it. 844-802-7600 www.coastcapitalsavings.com/personal/ insurance

Coast Mountain Benefits Inc.

We can save you between 32 and 75 percent on health, dental and vision care costs. If you own your own business, we set up and administer pay as you go private health services plans for you and your family. We are owned and operated here in Victoria. 250-590-5747 www.coastmountainbenefits.ca

Code Designs Inc.

A Canadian firm of architects, consultants, and designers specialising in a wide range of residential projects. 250-590-0593 www.codedesigns.ca

We’ve got the locals smiling. • FAMILY AND COSMETIC DENTISTRY • TMJ PROBLEMS • LAUGHING GAS & FULL SEDATION SERVICES FOR THE ANXIOUS PATIENT

UR BOOK YO L A T N E D AY! APPT. TOD 76 250.381.98

823 Broughton St | UrbanSmilesVictoria.com

BUSINESSMATTERS | MAY 2016

ing things, take charge of HEARING LOSS IN THE WORKPLACE HEARING LOSS IN your health and give us a

THE WORKPLACE

In my job as an Audiologist, I help The good news is that today’s people manage their hearing. high tech hearing aids are SixtyIn percent of as Canadians with extremely effective Institute at mitigating my job an Audiologist, Better Hearing hearing loss are in the workforce or completely eliminating the I help people manage their showed that unaddressed and it’s often the onespercent closest to hearing. Sixty of issue. hearing loss can pose sigus, who notice thewith presence of lossWhy Canadians hearing nificant Wait?barriers to producareloss. in the workforce and it’s tivity, performance, career hearing oftenand waitlifelong too longearnthemissing? ones closest to us,People success Whatoften are you address this issue, until is it that who notice the presence of to ings. The good news One hearing of my favourite becomes for the loss. quotes is today’sproblematic high tech hearing “hearing loss is more visible than people around them. If aids are extremely you effective What are you missing? any hearing aid”. It’s difficult to suspect you are missing things, at mitigating or completely myare favourite quotes take knowOne whatof you missing in charge of your health and eliminating the issue. is “hearing more visi-give us a call for a comprehensive the workplace andloss howisoften Why Wait? ble than anytohearing you don’t respond a name aid”. hearing assessment. It’s covered difficult tofrom know what under call. AIt’s recent study Better your Chambers Insurance People often wait too long youInstitute are missing inthat the work-benefits. Hearing showed Your benefits mayuntil also it to address this issue, place and how often you unaddressed hearing loss can help with the problematic cost of a hearing becomes for respond to atoname aid. the them. If posedon’t significant barriers If apeople hearingaround loss is workplace call. A performance, recent studycareer from you suspect youhearing are missproductivity, related, testing and aids success and lifelong earnings. are fully covered by WCB.

call for a comprehensive hearing assessment. It’s covered under your Chambers Insurance benefits. Your benefits may also help with the cost of a hearing aid. If a hearing loss is workplace related, testing and hearing aids are fully covered by WCB.

Dr. Erin Wright

M.Sc., Au.D, Audiologist

Dr. Erin Wright Broadmead Hearing Clinic M.Sc., Au.D, Audiologist

The Chambers Plan business assisTanCe serviCe (bas) Provides for boTh The business owner and Their emPloyees. for business owners ManageMent ServiceS

Provides up to six hours of Legal, Accounting and Specialized Human Resource services combined, per calendar year.

HuMan reSource coacHing

Confidential telephone coaching helps address a wide range of challenging people issues, including performance management, absenteeism, conflict and difficult behaviour.

479-2969 4430 Chatterton Way In the Broadmead Office Park

for emPloyees

When an employee is consistently absent from work, or underperforming, there is a strong probability a personal issue is the cause. Owners now have the resources available to help employees deal with situations affecting performance, through face-to-face counselling with a trained professional.

bas is a free serviCe builT inTo eaCh Chambers Plan emPloyee benefiT Program. you will inCur no ouT-of-PoCkeT exPenses when aCCessing These serviCes, nor are you required To submiT any Claim forms.

479-2921 1932 Oak Bay Avenue Oak Bay & Foul Bay

for more information on what the Chambers Plan can do for you, contact us today.

robert Jack | Jack insurance & financial services rob@jackinsurance.ca | Phone: 250.383.9866 | fax: 250.383.6241 #201, 1137 yates street, victoria, bC v8v 3n1

ADVERTORIAL 34

BUSINESSMATTERS |

MAY 2016

oakbayhearing.com

February 1 to March 31 Columbia Fuels Inc.

Columbia Fuels is a petroleum distribution company that has been proudly offering commercial bulk fuels, Shell lubricants and an extensive Cardlock network to Vancouver Island since 1993. 250-213-7808 www.columbiafuels.com

d.g. bremner & co

NEW MEMBERS

Galatia Realty Inc

Galatia Realty inc. is a family-owned business member of the Groupe Denux. We provide quality rental housing and commercial spaces in Victoria, Nanaimo and Montreal. 250-920-5435 www.groupedenux.com

Greater Victoria Festival Society

A luxury sportswear store for men, focusing on adult denim and fabulous shirts. We offer complimentary gift wrapping and a no-hassle return policy to make gift giving easy! 778-265-5340 dgbremner.com

The Greater Victoria Festival Society develops and promotes civic spirit and pride with the creation of festivals, parades and special events. Engaging in activity that is beneficial to the community as a whole. 250-382-3111 www.gvfs.ca

Driftwood Brewing Company

Harbord Insurance

Distinct and local, at Driftwood Brewery, we aspire to create a unique profile in every beer we make. And, from the moment we sold our first keg, we’ve upheld a commitment to never cut corners on quality, character or style. 250-381-2739 www.driftwoodbeer.com

I&V Commercial Cleaning

The primary mission of I&V Commercial Cleaning is to meet the individual needs of each client and to become the leading professional commercial cleaning service provider in Greater Victoria by achieving the highest level of customer satisfaction. 250-634-0840

KreekSpeak Enterprises Inc

Adam Kreek and his team at KreekSpeak Enterprises offer relevant, powerful, and transformative teaching on personal leadership and effective teamwork. 250-418-5695 www.kreekspeak.com

TeenFest Canada

Harbord Insurance Services Ltd provides a full line of insurance products including home, auto, marine, commercial, travel and life, to more than 25,000 clients in the Greater Victoria area. 250-388-5533 www.harbordinsurance.com

The mission of TeenFest Canada is to promote the development of young people in achieving their full physical, intellectual, and social potential whereby they have the opportunity not only to grow and learn, but to have fun at the same time. 778-440-7277 teenfest.ca

Exercise Your Way

Sheena Bull, of Exercise Your Way, is a personal trainer and fitness intuit, author, blogger and social entrepreneur. ACSM Certified 250-538-8581 transformyourlife.love

Fairfield Gonzales Community Association

Enhancing the quality of life in Fairfield and Gonzales by involving community members in identifying and acting on the needs of area residents. 250-382-4604 www.fairfieldcommunity.ca

Forsch Marine

Forsch Marine carries on the tradition of one-on-one customer service that sets us apart from all the “big” dealerships. We strive to make your servicing experience a fair and enjoyable one. 250-655-9265 forschmarine.com

Four 12 Roofing Ltd.

Providing a wide range of high-quality roofing services, Four12 roofing has consolidated a very good reputation among homeowners and business owners. 250-216-7923

FILE & SMILE STRESS FREE TAX FILING  professional tax return preparation including personal & self-employed  reasonable rates  friendly & expert service

184 - 911 Yates St.  250-360-2281

LibertyTaxCanada.ca or call:1-866-290-2222

BUSINESSMATTERS | MAY 2016 35

JACK INSURANCE & FINANCIAL SERVICES (250) 383-9866

VALUE-ADDED FEATURES OF EMPLOYEE BENEFIT PLANS When considering an employee benefit program, most people typically think primarily about health and dental benefits. But many plans have other services that can be equally important to your employees, so it’s critical to consider these when searching for an employee benefit plan. The Chambers of Commerce Group Insurance Plan offers a number of value-added benefits that are included at no additional cost! Best Doctors® services, for instance, is included in every program. If you face a serious medical concern, you want to ensure the accurate diagnosis is made and you are getting the correct treatment for your illness. Best Doctors has access to over 50,000 world renowned specialists to confirm the diagnosis

and treatment options without the patient ever having to leave home. To learn more about a particular treatment or the medication you’re taking, the Chambers Plan health and wellness website my-benefits health® provides employees with tools, resources and trusted health information. Every Extended Health plan offers Chambers Plan participants PVS discounts of up to 20% on eyewear, and 10% on laser eye surgery, hearing aids, and hearing devices at participating providers, allowing them to maximize their benefit plan dollars. All Chambers Plan’s programs include Business Assistance Service (BAS), a confidential service providing access to professional accounting, counselling, legal and human

resource experts who understand the challenges small business owners face. Through the Chambers Plan BAS, firms have access to expert advisors able to help their business grow. And unlike many programs, the Chambers Plan is a not-for-profit program, so any surpluses at the end of the year go back into the Plan to support all participating firms. All of these features set the Chambers Plan apart, so when you compare benefit programs it’s worthwhile to look for value-added benefits like these. They can make all the difference to you and your employees! To learn more about Chambers Plan benefits, please contact your local advisor.

A De Vine Evening of Wine & Spirits Enjoy a four-course seasonal dinner, served long-table style, prepared by Castro Boateng Fine Catering featuring wine and spirit pairings by de Vine Vineyards. Travel there in style with L.A. Limousines. Tickets on sale now!

victoriachamber.ca or call 250-383-7191

Thursday, July 7 | 5-8 pm de Vine Vineyards 6181B Old West Saanich Rd.