company profile
We operate in the field of Facility Management Services by providing our customers a range of services to simplify and enhance key business operations. We can offer our clients, both public and private, a very high standard of services in terms of technology, quality and organization. Our services cover a wide range of activities through which the customers can concentrate fully on their core business, gaining efficiency and thereby avoiding waste suboptimal use internal resources, of while taking advantage of highly skilled professionals.
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summary THE CONSORTIUM ..................................................................
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The seats...................................................................... Human Resources Corporate Government of Activities ................................................ Functions and role of Central Government .........................
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Heritage Realty ...................................................................
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Design and Construction ................................................ Management and Maintenance ....................................... Heat Management ........................................................ Energy Management ......................................................
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TECHNOLOGIES and services for health facilities ...............
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Principal Services Offered ............................................... Laundry hire service Managing internal wardrobe to health facilities Mattresses for the treatment of decubitus Rental and sterilization ................................................... Warranty treatments: manufacturing and sterilization plants .... Logistics Integrated management systems and biomedical technologies ............................................ Health technology assessment
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Medical informatics ....................................................... Health care .................................................................. Bed making service
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ENVIRONMENT .......................................................................
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Alternative Energy Waste management ...................................................... Green areas maintenance ..............................................
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ENVIRONMENTAL HEALTH ........................................................
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Cleaning ....................................................................... Sanitization healthcare Disinfestation and rat extermination ..................................
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INFRASTRUCTURE WORKS .......................................................
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SECURITY ..............................................................................
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Concierge and security ...................................................
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LOGISTICS .............................................................................. • Porterage CATERING ............................................................................... CERTIFICATIONS .......................................................................
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THE CONSORTIUM Facility Management Services The CIS operates in the field of Facility Management Services by providing its customers a range of services to simplify and enrich all key business operations. We can offer our clients, both public and private, a very high standard of services in terms of technology, organizational quality. Innovating thinking as well. The services provided by CLS cover a wide range of activities, through which customers can concentrate fully on their core business, gaining efficiency, without any waste of internal resources and professionals are uniquely qualified. Wi propose our selves the following strategic partners: • • • • •
Public and private Sanitary and socio-public and private health Industries Infrastructure Tertiary
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Milano Lanciano Roma
Our seats • Roma - Lanciano • registered office: Milano.
Human Resources Human resources development constitutes a firm commitment to our organization. We have always believed that a healthy corporate culture can not be separated from the human resources involved and we are aware of the centrality of its role at every level. Refresher courses and training to create inside us an unavoidable sense of belonging and participation that translates into the total reliability of our doing. These basics allow the Consortium to address the challenges of an evolving market with qualified, responsible and motivated personnel.
Corporate Values Quality and Safety We believe that the combination of quality and security is inseparable in the performance of services that we provide, always aiming at meeting customer needs. Innovation Constantly looking for new methods and technologies to offer a service edge. Constancy Aware of the responsibilities arising from the services that we offer, we are always present to respond to market demands. Training Training and education are the principles that we have always followed and that helped us grow over the years. These are the principles that will accompany us in the pursuit of our goal: continuous improvement.
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Government of Activities The growing complexity of integrated service management processes has required the adoption of a appropriately structured and organized Central Government according to the various contexts of application. The management processes are in fact characterized by high complexity resulting from various factors such as the variety of services, people and roles involved, the multiplicity of spaces and their managed functions, the amount and heterogeneity of systems, structures and technologies, the amount of information from various sources and destination. Processes for efficiency, the Central Government of the CIS, the structure of coordination and control interventions, as well as management of information flows, pursues two objectives: monitoring and integration of different services.
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Functions and role of Central Government Our aim is to ensure the achievement of predetermined performance levels and the subsequent sharing of information with the client. The operational model of the CIS includes several activities such as: • • • • • • • • •
the implementation of information system; optimization of the general plan of operations; the issue and transmission of work orders; the storage and processing of feedback information; information processing and transmission of reports to clients; distribution of information; the identification and reporting of designated critical subjects; the activities of technical and administrative support; other support activities (training, establishment of procedures, etc..).
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Heritage Realty Real estate assets, in their many functions, have become the primary financial component, a real resource to be exploited through careful management geared to maximizing income and minimizing costs. The space is then used to dynamically providing the highest quality working environment. The objective of CIS is the highest attention to people in their workplace and their productivity needs, aiming at combining the strategies in the short, medium and long term customer. Starting then with the design and implementation of a proposed employment of space, the CIS is responsible for managing the efficiency. The scientifically designed property management system , plays an essential role in service delivery, ensuring the maintenance of value and proposing new organizational methods, allowing the integration and rationalization of CIS activities with those of the customer.
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Design and construction The experiences and skills developed in different areas of engineering and the multidisciplinary approach enables us to successfully confront the complex issues of design, whether it be to develop the technical and economic feasibility and / or environmental sustainability of single projects , it is necessary to plan and control the redevelopment of an urban area, or to study a program of infrastructure networks or the protection and management of natural resources. The integration of cultures and technical professionals (engineers, architects, planners, geotechnical, etc.) with those of the social, legal, economic, financial Italy allows the consortium to support services successfully in the private and public clients in formulating and ‘engineering of several major programs, with particular sensitivity to development and redevelopment projects. We have also developed a remarkable ability in the field of economic evaluations, the partnership between public and private sectors and in Project Finance, Private Sector in the awareness that it will have an increasingly important role in economic development and projects of general interest.
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Management and Maintenance Management and maintenance of real estate and technological systems The real estate and technological systems management?(electric, water and health, fire, medical gases, etc..) are carried out beyond the concept of normal maintenance activities, to take full responsibility for the results in terms of achieving and maintaining performance levels established by the client. The strengths of the CIS regarding the choice looks like: • ORGANIZATIONAL - Efficient use of human resources, materials and streamlining of procedures available - Ensure the maintenance of service standards and performance expectations - Traceability, and maintenance activities carried out, both employment and involvement of dedicated human resources. • OPERATIONAL / MANAGEMENT - Rationalization of execution times - Continuity Management Service - Update of all the critical activities and any return useful for management control. • ECONOMIC / FINANCIAL - Reduce costs with the customer’s internal distribution of annual costs and more depreciation - Simplification of accounting and preparation of financial management and performance - Continuous monitoring of maintenance costs. The CIS provides the service in compliance with the UNI 11136:2001 regulation, which considers outsourcing the service technical management, as an “integrated process of implementing both phases of the cognitive programmer, and “organizational and management”. As part of the service we provide a series of coordinated and integrated activities such as: • Census and quantitative knowledge of real estate and plant; • Planning and execution of maintenance; • Managing a call center “CALL CENTER” for receipt of requests for assistance maintenance and coordination of these interventions; • Implementation of a computerized information system to support the activities.
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Heat management The heat management is responsible for operation and maintenance of heating, cooling and technology in general and the supply of both liquid and gaseous fuels, for public buildings (hospitals, municipalities, institutions, sports facilities, etc..) which save both on the fiscal side and on energy. In the management of the CIS system it uses a remote control system that allows supervision and continuous monitoring of all parameters of functional systems and experts in energy management, high level of professionality, with managerial, technical, economic and financial, legal and communication skills that support decision makers in the policies and actions related to energy.
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Energy Management As an ESCO (Energy Service Company), we employ highly skilled professionals to design, implement and manage the entire power plants, for industrial and civil purposes. We design for our customers the best solution to their energy needs, offering advice on legislation, regulations and access to Italian and European economic incentives, dealing with system installation, analyzing in advance the local context and structure of buildings and ensuring management and maintenance of the systems. We also offer qualified solutions for integrated energy management loop. Years of accrued experience and research in the field of services linked to technological systems in the energy field have allowed to develop projects and services perfectly compatible with environment and business needs. In particular, the CIS offers its design services, construction and maintenance of facilities for production, processing, use and management of energy, such as: • • • • • • • • • •
Transformer Power plants Substations Power stations and uninterruptible power supplies or reserves Telecontrol and remote control systems Systems of public lighting with remote control Civil and industrial electrical installations Special systems Safety systems Air conditioning systems
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TECHNOLOGIES AND SERVICES CIS is a global partner of the World Health Organization, able to provide a full range of integrated services to support health activities. Not only facility management, but specialized activities with high added value. The CIS is a reliable partner in the integrated management of health services, technology and hotel, as it is able to offer a global competence, supported by significant management experience, technical and professional organization in the health sector. The CIS, with the formula of service, meets the needs of the healthcare facility: setting up structures and technologically advanced equipment in time by diluting the investment cost. In this context, with technically experienced staff and we take care of organizational design and construction of building works and plant, provision of equipment and furniture, maintenance, supply and management of medical devices and healthcare personnel with specific skills.
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Principal Services Offered Laundry hire service
The CIS provides an integrated service rental and cleaning of the entire flat linen (sheets, sleepers, blankets, etc..), packaged underwear (all divided by the health personnel for emergency service workers, “118”, as well as staff dedicated to business support services to clinical care) and mattresses, ensuring compliance with the regulations as well as a high quality of products and services provided. The services we offer Customer include hiring, washing and disinfection of high visibilità Personal Protective Equipment. For the preparation of the operating room and the CIS interventional activities offer reusable gowns and drapes to “barrier effect”, made of trilaminar tissues, with high breathability and sterile disposable high quality non-woven. Managing internal wardrobe to health facilities
As integration to the CIS laundry hire service, with trained and skilled staff, it offers a service to manage the wardrobe in local health facilities and related activities of collection, delivery of linen at the point of use for the management of beds and the dressing of health personnel. Mattresses for the treatment of decubitus
C.I.S. provides rental services and sanitation systems such as anti-bedsore mattresses and dynamic fluctuations in air loss.
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Rental and sterilization Hire and Sterilization Rental and sterilization of surgical instruments This is a full service consisting in the hiring, maintenance and sterilization of surgical instruments and involved in the outpatient department for laparoscopic surgical activities. The activities of service delivery for sterilization of surgical instruments essentially cover the following processes: the initial decontamination, dirty instrument transportation in special containers from the central compartment to surgical sterilization; acceptance of material drawn from appropriate management information system; cleaning / disinfection of instruments; packaging of surgical instruments in clean containers and / or bags under the following checklists agreed with the customer, identification of containers and sets with special bar code, retorting; release device in accordance with the provisions of the law. The proven experience and professionality of the CIS is able to understand customer requirements and provide different procedure trays for each type of intervention designed to optimize and rationalize the kit composition.
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Warranty treatments: manufacturing and sterilization plants Plants and laundry mattresses with advanced technology and equipment, regulatory compliance, application-specific operating protocols, computer systems support to all activities and highly qualified, trained and motivated staff, can ensure the efficiency and effectiveness of our services. In order to comply with the technical standard EN 556-1:2002 referring to UNI EN ISO 9001:2000, and more particularly to the UNI EN ISO 13485:2004 “Medical Devices: Quality Management System” which defines “special” sterilization “as the result which can not be verified by subsequent testing of the product”, CIS sterilization activities are performed by reconditioning in technologically advanced sterilization centres and responsive to local regulations. In this context, the entire process including the collection, decontamination, washing, drying, packaging, sterilization treatment and storage devices is to be carefully monitored along the course of all its phases.
Logistics C.I.S. logistics management, considered strategic for the proper and punctual performance of the distribution services of textiles, medical devices and health, daily employs qualified personnel and appropriate means to ensure compliance with sanitation standards.
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Integrated management systems and biomedical technologies CIS has specific skills and its expertise can ensure a “safe use, economical and appropriate” biomedical technology, information and communication technology equipment as well as in serving health facilities, including through a computerized management. The main activities are: • Inventory and acceptance tests • Preventive and corrective maintenance of installations and equipment • Periodic checks of electrical safety and functional checks • Validation of critical areas: environmental monitoring of anesthetic gases, microclimatic checks and calculation air filtration systems testing, testing of equipment. Emergency equipment and supplies • Implementation of software between the technologies and the information system of health facility • Management of data network and telephony, fixed and mobile • Management of computer equipment for office use • Training and upgrading of health workers for proper use of technology
Health technology assessment Making use of professionals specialized in different disciplines, the CIS is a valuable help in planning purchases and technical-economic evaluation of facilities, equipment, medical systems, information technology and communications.
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Medical informatics We strongly believe in the integration of administrative processes, organizational and clinical support for innovative models that promote continuity of care and the centrality of the citizen. Convinced that technological innovation and in particular the application of computer systems and telecommunications in the medical field have an increasingly significant role, we offer products and services to the Customer Information and Communication Technology (ICT) for the supply and management of all integrated systems and solutions for medical informatics. The CIS, using health professionals and through the use of information and communication technologies for the exchange of information useful for diagnosis, treatment and prevention of diseases and injuries, research and evaluation, is to edge in the design, implementation and management of telemedicine and telecare services, all in the interest of improving the health of individuals and communities.
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Health care The home care system of the CIS is to run clinical trials involving care in an integrated health facility immediately referring to the patient. This integrated communication system provides a timely and accurate flow of information, to help ensure the treatment from hospital to home. The Team of the CIS before you start treatment at home, plans the following actions: • Receive complete care plan and the patient’s therapy. • Meeting with the patient and his family in order to involve them in the process of autonomy and self-care intervention. • Provision of patient care and technical expertise and equipment necessary for home care, as well as dedicated software for the management of all diagnostic and therapeutic activities.
Bed making service The staff of the CIS provides the supply of clean linen, to remove all the bedding and its remake in full compliance with all hygienic and sanitary standards. With OSA staff (social welfare Operator) qualified, the CIS provides the smooth progress of surgery in the bed making public and private health facilities.
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ENVIRONMENT Alternative Energy The CIS is an ideal partner in building plants for renewable energy such as solar, thermal, heat pumps, micro CHP and sustainable building interventions. The services associated with are as follows: • preliminary studies, aimed at the characterization and the determination of the size of the plants • Pre-feasibility studies and preliminary calculations • inspections of retail • cost / benefit analysis aimed at determining the correct sizing of the system and the payback time • supply, transportation and installation of each product constituting the system • care and management practices related to connections to existing mains supply until the commissioning of the plant production (common, local, GSE SpA, Enel SpA, etc.).
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Waste management Waste management is an activity of public interest and is regulated by the state to ensure maximum protection. For waste management is the set of policies to manage the entire process of waste from their production to their ultimate fate, and involve the following: the collection, transport, treatment (recycling or disposal) and also reuse of waste materials usually produced by human activity, in an attempt to reduce their effects on human health and the environment. Fully in line with this approach, the CIS is responsible for the complete management of waste from collection to its processing (recovery and disposal). The collection is made in such a way as to favor the activities of material recycling and recovery. The European Union has, in fact, defined the priorities to be given to integrated waste management (implemented in Italy at first and later by the Ronchi Law Decree 152/2006): reduction of waste production and its harmfulness, the need to reuse and recycle products, promote the recovery of energy from waste. The CIS has fully implemented these guidelines in its activities.
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Green areas maintenance Aware that the proper maintenance of outdoor green areas and plants helps to give a positive internal structure and working environment, we have developed management programs for public and private green. We offer childcare services and government heritage green inside and outside the buildings employing specialists of the art of green. We study solutions, design and create green spaces and gardens. Activities • Grass cutting • Weeding • Distribution of pesticides • Watering and management of irrigation systems • Removal of dead plants and dead branches • Cleaning of lawn and garden • Potted plants maintenance • Management of indoor plants • Cleaning and maintenance of benches • Cleaning and maintenance of lamps and lighting • Removal of dry leaves • Cleaning the exterior and interior spaces of the grid and collection of rainwater.
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ENVIRONMENTAL HEALTH We deal with environmental health services and cleaning services for public and private, industrial plants, hospitals, schools, clinics, religious institutions, community, pharmaceutical companies. Thanks to years of experience we find ourselves in the market with cutting edge technology and we operate throughout the country, offering a wide range of services that are responsive to the needs of the customer. The efficiency of advanced equipment, highly qualified and trained personnel and certified products, allows us to grant excellence in the offered services.
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Cleaning The hygiene, cleanliness and order are thus key elements in any operating environment. No matter healthcare facilities, offices, schools, airports, etc.., CIS meets these complex needs and different levels of regulation, with qualified and proven procedures. The constant technological upgrade allows the solution of any of the critical issues in accordance with customer specifications. As part of its production or semi-finished food, the CIS carries out monitoring programmed to control the level of production lines with bacterial detection systems-date.
Sanitization healthcare Disinfecting medical facilities We have gained considerable experience in the field of Environmental Contamination Control. We are an ideal partner for structures particularly sensitive to issues such as hygiene and health care. We are able to develop and propose solutions to each customer and validation protocols for operating rooms and “clean room�, with the aim to certify the operation according to specific regulations in accordance with the standards of safety and quality.
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Disinfestation and rat extermination CIS is responsible for disinfection against all species of insect and pest, rodent control against mice and rats, the disinfection of microbes and bacteria, pathogens, weed control and removal of birds and reptiles in both internal and external environments. Each service is preceded by a technical inspection, which involves the scrutiny of the environmental conditions of the places to be treated in order to formulate the most appropriate method of intervention. The work is done by our technical staff and the products used are the best on the market and are all registered at the Ministry of Health as a medical-surgical device.
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INFRASTRUCTURE WORKS The CIS operates in various sectors of civil engineering: roads, bridges, viaducts, tunnels, construction, static recovery, restoration, railways, underground railways, hydraulic systems, dams, docks, dumps, land management, consolidation of landslides, central energy, airports. It uses a broad technical experience and cutting-edge technologies and innovative. Activities: • Design • Construction • Rehabilitation and restoration of monuments • Civil Engineering • Road construction (bridges, viaducts) • Hydraulic Engineering (dams, ports, etc..) • Ingegneria idraulica (dighe, porti ,ecc.)
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SECURITY The service is the way in which customers wish to present to employees, guests and employees. For this reason, CIS defines and chooses carefully, together with the customer profile and skills of the resources that will provide the service. In particular we offer the following services: • Study and construction of barriers to control access for staff and visitors centers, offices, airports and governments, these environments where high flows are concentrated and where people need a high degree of acceptance and verification of the resulting flow exit. • Design and installation of alarm and video surveillance with robust technologies. • Report all alarms of the day related to safety equipment. • Access Control • Opening and closing offices • Supervision
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Concierge and security Not only the building but also the reception staff determines that the customer’s first impression is made against the company. An impeccable appearance and good manners are a prerequisite. Personnel are required legal knowledge, communication skills, a behavior that inspires confidence, intuition, empathy and ability to cope with unforeseen situations. A prepared reception not only exerts a positive impression on customers and their guests, but also on the same employees. It’s basically the daily expression of culture. We have developed a concierge service that can be customized depending on the needs of each customer. In this way, we offer personalized reception services. Our services: Visitor Services • Home Management • ID badges • Information for visitors • Managing suppliers and companies outside the register requests • Control access permissions • Management of ID badges for outside companies Suppliers and external firms • Control access permissions • Management of ID badges for outside companies Control and installation of video surveillance systems and key management • Housing key • Registry keys Telephony Services • Receiving calls • Call Forwarding
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LOGISTICS The warehouse management, receipt and distribution of goods are essential activities for the proper functioning of any organization. These activities are carried out in a timely, flexibile and efficient manner. CIS provides integrated logistics service to public and private. For reasons of space and reducing operating costs, they choose to relocate their warehouse to the supplier or in logistics platforms created for the purpose. We collaborate with our clients in analyzing their needs and individual solutions in the proposition. All activities are structured and managed by qualified personnel experienced in the use of automated techniques-date. Our experience in the health sector has enabled us to develop activities in the different stages preceding and following the distribution of drug and all medical supplies. The management is done through computerized systems that interact with those of the Healthcare Facilities making the service flexible, accurate and timely.
Porterage CIS also operates in the field of delivery and porterage. The service performs tasks related to loading and unloading of goods, storage, collection and delivery of mail, parcels, printed matter, parcels and packages by using self-propelled vehicles, according to the intervention requested. With our trucks we provide delivery services to external customers at various locations.
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CATERING Nowadays food is an innovative way not to just operate at a satisfactory level of culinary, but it means above all to meet the different needs of different types of structure. CIS provides a high level of service in every situation and a flexible range of products to satisfy various needs. In a hospital setting where nutrition has a complementary role in the treatment of a patient, thanks to a team of experts, dietitians and nutritionists offer a balanced range of diets. In fact we offer our customers the opportunity to create a personalized project as well as patients, even for visitors and employees. In schools and universities the food service is characterized by specific caloric requirements subject to careful monitoring by parents. To meet this need, we created a specific project for supply of meals to children and school children, university students and teaching staff.
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CERTIFICATIONS SGS - ISO 14001:2004 Environment Design, construction, maintenanceandservicefacilitiesofferingservicesto: hydrothermal, firefighting, irrigationanddrainage, electrical systems, publiclighting. Installinghardwareandsoftwarefor computer systemsandtelecommunications. SGS - ISO 14001:2004 Environment Collectionandtransport for hazardousandspecial non-hazardouswastedisposal and recovery. SGS - ISO 9001:2008: Quality Collectionandtransport for hazardousandnon-hazardouswastedisposal andrecovery SGS - ISO 9001:2008: Quality ‘ Constructionandmaintenanceof roadsandhighways, aqueducts, irrigationanddrainage. CERTIQUALITY - OHSAS 18001:2007: Security Laundryservice, finishing, disinfection, sterilization, distributionandrental of linen, materasseriaandsensitivematerials, anddeliveryof real-TNT CERTIQUALITY - ISO 9001:2008: Quality ‘ Laundryservice, finishing, disinfection, sterilization, distributionandrental of linen, mattressesandsensitivematerials. SupplyeffectsofTNT. Clinical Engineeringactivities: management, maintenance, acceptancetesting, disposal, periodicauditsof securityof biomedical technologies. Environmental healthandsafetyinhealthcare. CERTIQUALITY - ISO 13485:2004: Medical Devices Production Production, sterilizationanddisinfectionof operatingroomsterilekits, textileeffects andsurgical instruments. CERTIQUALITY - UNI EN 14065 System RABC Applicationof bio-contaminationcontrol systemsfor textilelaundryprocessed (TTRgarments, mattressesandpillowsfor hospitals, flatwork, andpackagedfor healthfacilitiesandtheoperatingroom,High-visibilitywarningclothing). CERTIQUALITY - EN 471: Heads High visibility ‘ Samplingplanfor testinghigh-visibilityclothingsubject towashingprocess Industrial M.EC(operatingroomsterilekit) CERTIQUALITY - M. EC (sterile surgical instruments) Approval of QualitySysteminorder toaffixtheCEDeviceDoctors(Dir.93/42/CE) for OPERATINGROOMSTERILE(TEXTILE) CERTIQUALITY - M. EC (sterile surgical Instruments) Approval of QualitySysteminorder toaffixtheCEDevicemark Doctors(Dir.93/42/CE) for SterileSurgical Instruments SGS - ISO 9001:2008: Quality Constructionof roads, aqueducts, pipelines CERTIQUALITY - ISO 14001:2004 Environment Laundryservice, finishing, disinfection, sterilization, distributionandrental of linen, mattresssesandsensitivematerials. SupplyeffectsofTNT.Clinical EngineeringActivities: management, maintenance, acceptancetesting, disposal, periodicauditsof securityfor biomedical technologies. Environmental healthandsafetyinhealthcare. SGS - ISO 9001:2008: Quality ‘ Facilitymanagement for publicandprivatecompanies: cleaningandsanitationservicesin residential, industrial, hospital, rodent andpest control services. Nursinghomecareservices SGS - ISO 9001:2008 + CE bituminous and concrete Constructionof roads, highways, bridgesandviaducts. Constructionof irrigationanddrainage systems. Arrangement of riverbedsandstreambeds. Constructionof special structures. SGS - ISO 14001:2004 Environment Facilitymanagement for publicandprivatecompanies: cleaningandsanitationservicesin residential, industrial, hospital, rodent andpest control services. Nursinghomecareservices SGS - ISO 9001:2008: Quality ‘ Design, construction, maintenanceandservicefacilitiesofferingservicesto: hydrothermal, firefighting, irrigationanddrainage, electrical systems, publiclighting. Installinghardwareandsoftwarefor computer systemsandtelecommunications.
Milano registered office Corso di Porta Vittoria, 5 20122 MILANO (MI) Tel. +39 02 760050099 Fax +39 02 76004330 Roma commercial offices Via Po, 22 00198 ROMA Tel e Fax +39 06 64781680 Lanciano plant Zona Ind.le loc.ta Cerratina 66034 LANCIANO (CH) Tel. +39 0872 508033 Fax +39 0872 508664