DIALOGUE 1 Alberto (HW): Good evening , Sicarus bar, Albert speaking, how may I help you? Adrian (Client): Good evening, I would like to reserve a table. Albert: All right sir, for what day would that be? Adri: For next Saturday please. Albert: For how many people would that be? Adri: It is for twelve people. Albert: Would you like it for lunch or for dinner? Adri: I would like it for dinner please. Albert: At what time would you like your table? Adri: At half past nine please. Albert: could I have the name for the reservation please? Adri: Yes, it´s Adrian Peterson. Albert: Could you spell your surname please? Adri: Yes sir, it´s P-E-T-E-R-S-O-N. Albert: Could you give me a contact number please? Adri: Of course, it´s 666333222. Albert: So, it´s a table for twelve people, next Saturday at half past nine sir. Adri: Yes, it´s perfect. Excuse me: is the restaurant a la carte or with set menus? Albert: We have got both, sir Adri: And may I pay with credit card and cash? Albert: Of course sir, we do accept both. Adri: Excuse me, is the restaurant near Prado Museum? Albert: Yes sir, it´s in Castellana street, just near Prado museum. Adri: Thanks a lot for you help. Albert: You are welcome Mr. Peterson, see you next Saturday.
Catering Services Management. 2016-2017
DIALOGUE 2 Manager.- Good morning, Dominos Pizza, Peter speaking, may I help you? Client.- Oh my….wrong number sorry. M.- Ok, no problem. Have a nice day. Bye. C.- Bye (RING) Head waiter.- Good morning, Txacoli’s restaurant, Ruben speaking, may I help you? Client.- Good morning . I’d like to make a reservation. HW.- All right, sir. For what day would that be? C.- For next Saturday. HW.- For how many people would that be? C.- It’s for 4 people. HW.- Would you like it for lunch or for dinner? C.- I’d like it for lunch. HW.- At what time would you like your table? C.- I’d like it at 2 o’clock. HW.- Could I have the name for the reservation, please? C.- Yes, it’s Diego Smith HW.- Could you spell your surname, please? C.- Of course, it’s S-M-I-T-H HW.- Could you give me a contact number, please? C.- Yes, it’s 123456789 HW.- So, it’s a table for 4 people, next Saturday at 2 o’clock C.- Could I have a set menu? HW.- Of course, it will consist of 4 dishes and 1 dessert. C.- And may I pay with credit card? HW.- Of course. We do accept most credit cards.
Catering Services Management. 2016-2017
C.- Excuse me. Do you have a parking space? HW.- Of course, we have it. C.- And how can I get to the restaurant? HW.- It’s in Gran Via Street, next to Callao underground. C.- Thank you very much for your help. HW.- Not at all, Mr. Smith. We are looking forward to seeing you. Good-bye. C.- Godd-bye.
Catering Services Management. 2016-2017
DIALOGUE 3 Me (): Good morning. Bacira Restaurant, Rocio speaking, how may I help you? Sandra (Client): Good morning, I would like to make a reservation. Me (): All right, madam. For what day would that be? Sandra (Client): For next Saturday, please. Me (): Would you like it for lunch or for dinner, madam? Sandra (Client): I would like it for dinner. Me (): For how many people would that be? Sandra (Client): It's for six people. Me (): At what time would you like your table? Sandra (Client): At half past nine, if it's possible. Me (): Yes, it is. Could I have the name for the reservation? Sandra (Client): Yes, it's Sandra Raleigh. Me (): Will you spell your surname, please? Sandra (Client): Of course, it's R-A-L-E-I-G-H. Me (): Could you give me a contact number, please? Sandra (Client): Yes, it's 222 333 111. Me (): Ok, so it's a table for six people, next Saturday at half past nine. Is it ok? Sandra (Client): Yes, it's perfect. Excuse me, have you got any facilities for disabled? Me (): Yes, of course! We have got ramps for disabled. Sandra (Client): Ok. And the last question please, how can I get to the restaurant? Me (): it's in 16, Castillo Street, Near Amaya Theatre. Sandra (Client): Thank you very much for your help! Me (): Glad to help, Miss Raleigh. We are looking forward to seeing you. Goodbye! Sandra (Client): Goodbye, thanks!
Catering Services Management. 2016-2017