Information & booking face to face in a travel agency

INFORMATION & BOOKING FACE TO FACE (Template)

AGENT:

Greets, including part of the day (morning, afternoon, evening) (sir /madam) and offers help. e.g. Good morning, madam. How may I help you?

GUEST:

Greets, including part of the day (morning, afternoon, evening) and says that he/she wants. e.g. Good morning. I would like some information about some holidays in Lanzarote.

AGENT:

Confirms help e.g. Please, take a seat and I´ll give you all the information you require.

GUEST:

Thanks the agent e.g. Thank you very much

AGENT:

Asks when the trip is taking place e.g. When would you like to travel?

GUEST:

Answers when he/she is planning to travel e.g. It would be for the first two weeks of July.

AGENT:

Asks which elements of tourism he/she wants to book e.g. And‌would you need just accommodation, fly & drive or a package holiday?

GUEST:

Answers what he/she requires e.g. We would like a package holiday as we are travelling with our two little babies.

AGENT:

Offers some possibilities e.g. Of course, madam. These are the package holidays we can offer you. As you can see in the brochure, everything is included in this package, not only the flight but also the transfer to and from the airport and the resort. It is a 4-star resort with allinclusive.

How old are your little ones?

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GUEST:

Answers the agent e.g. Both of them are 15 months. They are twins.

AGENT:

Completes the information e.g. I see. So they just pay airport taxes as they do not have to pay anything for the resort or the transfer.

(The client can ask some other questions) GUEST:

Asks about the price e.g. How much would it be?

AGENT:

Provides the price e.g. It would come to €800 plus the airport taxes for the babies, which will be €37 each.

GUEST:

Thanks and either books or returns e.g. Perfect! I´ll talk to my partner and come back in a few days.

AGENT:

Thanks and says goodbye e.g. Of course, madam. We will be looking forward to seeing you. Have a nice day! Goodbye!

GUEST:

Thanks and says goodbye e.g. Thank you. Goodbye!

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