Part 2: Little Known Smart Ways To Revise Negative/Neutral Feedback – eBay Feedback Revision Tip Series By EBay Virtual Assistants If you notice common selling tactics of top eBay sellers or power sellers, you will notice that they have a flawless feedback score. How do they manage to get 100% feedback or 99% feedback? Their customers never face issues? Packages don’t get delayed? They never come across customer emails who are unhappy with their product/service? Well, as you know, it is impossible to answer all questions as YES. The truth is even the best sellers have to face unhappy customers once in a while, like other newbies. But what they do differently is, they work on the feedback left by their dissatisfied customers immediately and work to offer them a feasible solution. So, if you want to become a successful seller on eBay with a 100% feedback, you will have to simply follow the eBay feedback revision tips shared by eBay expert Virtual Assistants at OBVA Inc. We have experience in helping many eBay client stores maintain a successful track record all the way to 100% feedback ratings and high sales month after month. In our last post, we wrote about the most common reasons “Why Customers Leave Negative Feedback Or Neutral Feedback on eBay.” Now we are going to write how to get them removed to get back to your 100% feedback score.
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eBay Feedback Revision Tip 1 – Work On A Solution Immediately – Preferably Within 24 hours Whenever your customer leaves negative or neutral feedback, respond to them immediately saying that you are working on their feedback to solve their issue. This would make them feel confident about your store that you are there to take care of their issues. Try to offer them immediate solution. Let us take an example of item not received in time. In this situation request your customer to wait for stipulated time frame to receive the item. After the time frame is over, do email them asking if they have received their item. They will surely respond you to let you know the fact. If they didn’t receive it, confirm their mailing address once again which may be reason for lost and promptly send the replacement. Now if you request them to remove the feedback, they will surely revise the feedback. Work out on a solution that is feasible for both the parties. Customers are nice to you if you are nice to them. After all, they are very much like you and me, humans!
eBay Feedback Revision Tip 2 -Send Regular Reminders In this busy world, your customers are busy with their day to day life, just like you and me. Therefore, they may not have the time to bother about the ebay feedback revision. So, it is important that you send regular reminders. Send friendly reminder emails to your customers for the feedback to be revised. Do not harass them by sending too many emails. Good customer service will half way solve the problem of unwanted feedbacks. So make sure you avoid 7 customer service mistakes that can result in a negative feedback. You can also follow the 4 Rules That OBVA eBay Virtual Assistants Follow To Maintain Positive Feedback.
eBay Revision Tip 3 – Deliver What You Promised Once your customer has revised the feedback, do deliver what you promised them. If they left a feedback commenting that they did not receive the product and then you promised a replacement, send that replacement immediately. However, in cases where feedback was revised by a simple humble request, do not forget to sincerely thank the customer for being nice to you. In simple words, acknowledge their help! We all know the saying “Prevention is better than Cure”. Hence it is wise to avoid unwanted feedback that may arise due to poor customer service, over exaggerating www. obvainc.com
the item quality when it is not actually met, delay in product delivery, unclear return policy, unclear item description etc.. Make sure you do your best to be transparent while writing your listings, title, description and also have clearly arranged return policy, refund/replacement policy, shipping policy to ensure that customers have access to information that matters. If you do not have time to do all that is required, then hire eBay virtual assistants who can work with dedication for your eBay store and help you make it a success! Let us connect to learn together. Here is the link to friend us on Facebook and Twitter. Let us learn together and do better eBay business. Grab our RSS feed for more updates on holiday selling tips. If you need assistance to manage your eBay/Amazon store, please contact us. “We do not work for your competitors�
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