6 Factors That Determines Your Performance Metrics In AmazonBy OBVA Virtual Assistants Amazon virtual assistants at OBVA have been sharing many tips to sell stuff on Amazon. In this post we discuss the 6 factors that can improve your selling. What makes a difference between a normal seller and a top rated seller? To achieve more sales, a top seller finds ways in each and every corner to improve his business. Successful selling not only relies on writing effective listing description for your products but you need to constantly check your Amazon selling metrics to ensure that you are good at managing your sales. So how would you like to improve your selling? You need to constantly look into the ways to manage your performance metrics in Amazon.
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1. Customer Metrics Amazon is improvising its selling metrics to meet the expectation of its customers. As a store owner you need to check your seller performance metrics regularly. Tamebay blog posted about Amazon introduce 24/7 communication metric requirements in which it says “Sellers who respond to 90% or more of their messages within 24 hours have nearly 24% less negative feedback than sellers who take longer to respond.” Therefore it’s good to reply to your customer’s queries as immediately as possible. You can hire customer service professionals who are good at managing customer service for your store.
2. OnTime Delivery Score Amazon has included on time delivery score, a new feature to achieve better customer satisfaction. Make sure that you ship your orders within 2448 hours of purchase and confirm the order dispatch status in the manager order section to avoid negative scores on your selling metrics. Therefore confirm dispatch by including ship date, shipping suppliers (Royal Mail, USPS, UPS, Fedex) and the tracking numbers. Now you can easily check your ontime delivery score in the performance metric section and sell stuff on Amazon.
3. Managing orders As we are working on effective Amazon/eBay store management for our clients, we would like to share from our experience that 2% ofnegative Feedback for Amazon Online Store arise due to stock inventory issues. Make sure you check your order section regularly and when you go out for stock for some products, immediately check those listings in your Amazon store and change the listing status accordingly. If in case the buyer orders the products that you go out of stock for some reason, immediately write to buyer with an apology, explanation and offers for replacing with other product or full refund. This simple effort can certainly help you avoid negative feedback www. obvainc.com
4. Including basic shipping information to buyers Always try to include all basic shipping information when you ship items to your customers. According to Amazon seller support “Including tracking information for your shipments can help buyers verify the status of their packages and anticipate the delivery of their items”. When you communicate your buyers with basic information, it will assure about your store services that certainly avoids claims and feedback.
5. Customer service Always be prompt in replying to your customer’s queries. If you need additional information to get back to them, ask them for some time to get back to them with the information. If they didn’t receive replies,which leads to irritation, frustration and eventually feedback. Here are few tips which can help you in handling negative feedback. Apart from feedback problem, late replies also results in seller performance rating issues. Follow basic email etiquettes from 101 Email Etiquette Tips to write polite, nice emails. It is better if you do customer service for your store twice a day. This will greatly improve your seller metrics. If you find it challenging to set time out for customer service more than once daily, hire Amazon Virtual Assistants from OBVA for managing your Customer Service, Feedbacks and Claims within turn around time.
6. Feedback Feedback also measures your store performance. Failing to resolve your buyers problems affects your store ratings negatively. Try to avoid 7 Customer Service Mistakes That Can Get You Negative/Neutral Feedback In Amazon. Contact your buyers with immediate and best solutions to solve their issues and concerns. It is always good to hire virtual assistants for your business to follow 4 Rules To Manage Positive Feedback Ratings For Clients.
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As a store owner, you might be busy in other revenue generating tasks for your business. However, to increase your selling and to manage a good score, you need to hire assistants who can well take care of your business on your behalf. We at OBVA take care ofcomplete store outsourcing services for Amazon/eBay clients. Our customer service experts will keep your customers happy by quickly sending professional replies to their queries. Hire us today to lead a worry free life. “We do not work for your competitors”
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