Exit Survey Report
This report measures passengers and visitors departing Jersey for the month of February 2024.
The methodology for these statistics is modelled on the International Passenger Survey conducted by the UK Office for National Statistics. Passengers are selected at random to take part in face to face interviews as they are leaving Jersey’s ports. There are two elements; the Passenger Calibration Survey and the more comprehensive Visitor Exit Survey.
This report is for the Passenger Calibration Survey which reflects a short set of questions designed to break down (or calibrate) departing passengers. This short survey provides a profile of passengers leaving Jersey e.g. the proportion that are tourism visitors vs the proportion who are residents travelling off-island.
Throughout this report, annual figures for 2024 are compared with 2023 to present annual change and with 2019,as the latterreflects themost recent yearin which travelwasnot impacted by the Covid-19 pandemic and is still being used as a benchmark year for the travel industry.
Survey fieldwork ceased to be implemented in March 2020 due to the start of Covid-19 and the significant impact it had on travel. Survey research was not able to commence again until early 2022.
All figures in this report have been rounded independently to the nearest 10 and so the figures in columns and rows may not always sum exactly to total figures presented in the tables or graphs. For more information about data collection see the methodology section at the end of this report
Passenger Exit Survey – February 2024 1 Passenger Exit Survey February 2024
Volume of visitors in Feb 2024 remains unchanged from Feb 2023 and has recovered to 65% of 2019 levels.
Monthly passengers by type for February
Number of passengers
Visitors Other passengers
Number of overnight visits increases by 9% compared to Feb 2023 whilst day visits are at lowest level since at least 2017.
Monthly visits by type for February
Overnight Day
1 1 Other passengers includes residents travelling off-island, seasonal workers, visitors who are travelling offisland for day trips etc. but are returning to Jersey and those visitors who are in Jersey in transit.
Passenger Exit Survey – February 2024 2
Monthly Exit Survey Results 1
0 10,000 20,000 30,000 40,000 50,000 60,000 70,000 2017 2018 2019 2022 2023 2024
February 2024 -
Year
0 5,000 10,000 15,000 20,000 25,000 30,000 2017 2018 2019 2022 2023 2024 Number of visits Year
Number of visitors travelling for leisure in Feb 2023 is at 41% of 2019 peak.
Monthly visits by purpose for February
Number of nights spent by leisure visitors at less than half of pre-pandemic levels.
Monthly visitor nights by purpose
Number of nights
Passenger Exit Survey – February 2024 3 0 5,000 10,000 15,000 20,000 25,000 30,000 2017 2018 2019 2022 2023 2024
visits Year
Other VFR Business Leisure 0 10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000 2017 2018 2019 2022 2023 2024
Number of
Year
Other VFR Business Leisure
Number of visitors from the UK increases by 14% since 2023.
Monthly visits by key markets for February
Number of visits
Number of nights spent by UK visitors at lowest level since at least 2017 due to decrease in average length of stay (ALS).
Number of nights
Monthly visitor nights by key markets for February Other
Passenger Exit Survey – February 2024 4 0 5,000 10,000 15,000 20,000 25,000 30,000 2017 2018 2019 2022 2023 2024
Year
Other
Germany France Ireland Other CI UK 0 10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000 2017 2018 2019 2022 2023 2024
countries
Year
countries Germany France Ireland Other CI UK
Number of visits made by scheduled air services increases by 14% since 2022 whilst the number of visits made by scheduled ferry decreases by a fifth (20%).
Monthly visits by mode of travel for February
Number of visits
Scheduled air Scheduled ferry Private plane Visiting yachtsman Cruise
Average length of stay (for all visitors staying at least one night) has decreased since the peak of 2022 and is now similar to that recorded in 2017.
Average length of stay for overnight visits in February
Average number of nights
Passenger Exit Survey – February 2024 5 0 5,000 10,000 15,000 20,000 25,000 30,000 2017 2018 2019 2022 2023 2024
Year
3.5 3.3 3.1 4.4 4.0 3.6 0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0 2017 2018 2019 2022 2023 2024
Year
Table A1: February 2017 to 2024
Passenger Exit Survey – February 2024 6
visits Visits Nights Visits Visits Nights Visits Nights Visits Nights Visits Nights Visits Nights Overnightvisits 25,889 79,910 330 14,730 64,460 15,880 63,600 17,300 62,700 -33% -22% 9% -1% Dayvisits 1,820 1,190 1,250 860 -53% -31% ALS Visits Nights Visits Visits Nights Visits Nights Visits Nights Visits Nights Visits Nights TotalLeisurevisits 14,400 0 6,064 6,350 5,860 -59% -8% -Overnightvisits 14,060 40,200 0 5,840 22,790 5,680 18,200 5,740 18,100 -59% -55% 1% -1% -Dayvisits 340 0 230 670 120 -65% -82% -ALS TotalBusinessvisits 5,640 130 3,130 4,500 4,470 -21% -1% -Overnightvisits 4,380 11,460 130 2,810 10,370 3,990 15,530 3,970 15,450 -10% 35% -1% -1% -Dayvisits 1,250 0 320 510 510 -60% 0% -ALS TotalVFRvisits 5,630 200 5,500 5,550 5,630 0% 1% -Overnightvisits 5,560 25,270 200 5,420 29,030 5,490 28,440 5,560 24,560 0% -3% 1% -14% -Dayvisits 60 0 90 60 70 2% 5% -ALS TotalOthervisits 2,040 0 1,210 740 2,200 8% 199% -Overnightvisits 1,880 2,970 0 660 2,270 730 1,430 2,040 4,590 8% 54% 181% 221% -Dayvisits -ALS UK 20,120 12,710 0 12,400 0 14,180 0 -29% 0% 14% 0% -Overnightvisits 63,570 51,300 47,450 13,770 46,130 -27% -3% -Dayvisits 410 -ALS OtherCI 5,400 2,040 0 1,840 0 1,920 0 -64% 0% 5% 0% -Overnightvisits 9,520 5,100 3,600 1,480 3,320 -65% -8% -Dayvisits 440 -ALS Ireland 160 40 0 10 0 90 0 -42% 0% 900% 0% -Overnightvisits 610 110 30 90 980 60% 3519% -Dayvisits 0 -ALS France 960 570 0 2,210 0 1,490 0 56% 0% -33% 0% -Overnightvisits 1,870 1,920 5,530 1,490 8,740 368% 58% -Dayvisits 0 -ALS Germany 50 50 0 30 0 60 0 31% 0% 97% 0% -Overnightvisits 40 190 110 60 400 802% 251% -Dayvisits 0 -ALS Other 1,040 520 0 650 0 420 0 -60% 0% -36% 0% -Overnightvisits 4,300 5,840 6,890 420 3,130 -27% -55% -Dayvisits 0 -ALS Scheduledair 24,410 70,960 13,860 55,350 13,350 51,950 15,190 49,600 -38% -30% 14% -5% Scheduledferry 2,840 8,410 1,730 8,770 3,410 11,240 2,720 12,840 -4% 53% -20% 14% Privateplane 370 370 310 310 330 330 230 230 -37% -37% -30% -30% Visitingyachtsmen 90 170 20 40 50 80 20 40 -80% -78% -59% -54% Cruisepassengers - - 0 0 0 0 0 0 0% 0% Dayvisits 1,820 - 1,190 1,250 860 -53% -31% 1-3nights 18,930 38,430 8,960 20,590 10,470 21,850 12,110 26,450 -36% -31% 16% 21% 4-6nights 4,540 20,520 3,580 16,120 3,690 16,260 3,590 16,310 -21% -20% -3% 0% 7nights 1,430 9,990 960 6,750 650 4,540 650 4,570 -55% -54% 1% 1% 8+nights 990 10,970 1,220 21,000 1,070 20,960 940 15,370 -5% 40% -12% -27% Mode of departure 21,190 65,700 2,720 8,370 260 260 50 80 0 Duration of stay 1,690 15,560 33,190 5,090 22,270 1,030 7,110 870 11,850 0 1,200 4,920 5.9 1,400 3,170 3.4 5,170 2.2 Country of residence 59,470 1,490 250 50 190 2.0 1,530 1,460 4,970 4.5 Change24/19 Change24/23 Nights Purpose of visit 35,540 3.1 2.9 3.9 3.2 3.2 13,310 3.9 Change24/23 55,710 -14% 2% 24,230 -34% 6% 2021 2022 2023 2024 3,040 37,890 48,460 49,270 330 15,910 17,130 18,160 27,710 Change24/19 57,290 2019 3-yearaverage2017to 2019 Visits 22,540 1,690 Nights Topline 74,420 3.3 3.1 4.4 4.0 3.6 Visits 11,590 11,380 220 6,100 18,050 3,270 30 3-yearaverage2017to 2019 2019 2021 2022 2023 2.8 2.6 3.7 22,510 5.4 5.2 2,910 1.6 4.5 3.4 2.0 4,730 1,370 5,000 2024 3.9 4.4 2.3
February Totalpassengers Total
data – January to Jun 2017 to 2022
Table A2: Cumulative Jan to Feb 2017 to 2024
data – January to Jun 2017 to 2022
3-yearaverage
Passenger Exit Survey – February 2024 7 Yeartodate Totalpassengers Total
Visits Nights Visits Visits Nights Visits Nights Visits Nights Visits Nights Visits Nights Overnightvisits 47,581 164,436 740 25,310 111,060 28,830 133,600 30,890 133,940 -39% -19% 14% 20% Dayvisits 5,260 2,340 2,280 1,470 -57% -2% Visits Nights Visits Visits Nights Visits Nights Visits Nights Visits Nights Visits Nights Totalleisurevisits 21,430 0 9,050 8,420 9,580 -55% 14% -Overnightvisits 20,850 67,040 0 8,750 32,570 7,670 25,180 9,370 31,690 -55% -53% 22% 26% -Dayvisits 590 0 310 750 220 -63% -71% TotalBusiness visits 13,370 270 7,360 8,650 7,450 -44% -14% -Overnightvisits 9,530 22,910 270 6,150 19,950 7,390 27,210 6,620 22,770 -31% -1% -10% -16% -Dayvisits 3,840 0 1,210 1,260 830 -78% -34% TotalVFRvisits 12,750 470 9,630 12,260 11,950 -6% -3% -Overnightvisits 12,300 67,800 470 9,490 55,500 12,160 77,390 11,840 69,860 -4% 3% -3% -10% -Dayvisits 450 0 150 100 100 -77% 1% TotalOthervisits 5,300 0 1,590 1,780 3,380 -36% 90% -Overnightvisits 4,910 6,690 0 920 3,040 1,610 3,830 3,060 9,620 -38% 44% 90% 151% -Dayvisits 390 0 610 170 310 -19% 88% UK 38,960 132,150 22,900 90,570 23,530 96,910 26,070 98,470 -33% -25% 11% 2% OtherCI 9,460 13,210 2,590 5,870 3,160 5,550 2,890 5,020 -69% -62% -9% -9% Ireland 210 820 120 450 110 300 180 1,600 -15% 95% 73% 442% France 1,500 3,380 930 3,410 2,360 6,470 1,680 10,190 12% 201% -29% 57% Germany 80 260 60 220 80 490 140 990 89% 276% 80% 102% Other 2,630 14,840 1,060 10,540 1,870 23,890 1,390 17,670 -47% 19% -26% -26% Scheduledair 47,650 149,020 24,490 95,610 26,400 116,970 28,650 115,590 -40% -22% 9% -1% Scheduledferry 4,380 14,500 2,530 14,790 4,090 15,960 3,210 17,810 -27% 23% -22% 12% Privateplane 700 700 590 590 570 570 460 460 -35% -35% -20% -20% Visitingyachtsmen 120 220 40 80 60 100 50 90 -63% -58% -26% -11% Cruisepassengers 0 0 0 0 0 0 0% 0% Dayvisits 5,260 - 2,340 2,280 1,470 -72% -36% 1-3nights 31,650 61,510 15,470 34,130 17,800 36,460 19,090 41,190 -40% -33% 7% 13% 4-6nights 10,080 45,620 5,890 26,530 6,350 28,520 7,360 33,370 -27% -27% 16% 17% 7nights 2,710 18,960 1,410 9,900 1,360 9,510 1,440 10,100 -47% -47% 6% 6% 8+nights 3,150 38,350 2,530 40,500 3,310 59,100 3,000 49,280 -5% 29% -9% -17% 32,360 2024 10,070 44,750 1,800 12,500 3,010 44,690 0 0 4,500 26,710 54,140 4,600 18,810 460 460 80 120 100 560 2,550 16,230 40,940 136,680 5,720 7,660 430 3,010 2,340 6,590 3,350 7,110 250 34,950 122,140 11,600 65,760 180 3,600 9,930 28,150 3,580 11,790 490 13,510 Change24/23 Visits Nights 17,200 2021 Change24/23 103,760 33% 46,090 13% Duration of stay Mode of departure Country of residence Change24/19 52,840 -41% 27,640 2022 16,700 54,920 2022 64,330 3-yearaverage2017to2019 2021 6,080 740 Change24/19 107,180 -20% 2023 85,810 2024 88,510 31,110 2023 2019 2019 Visits Nights 41,580 156,080 4,500
visits
2017to2019
Methodology notes
Survey fieldwork ceased to be implemented in March 2020 due to the start of Covid-19 and the significant impact it had on travel. Survey research was not able to commence again until early 2022. Following the survey cessation, passenger numbers continued to be tracked; figures showed that the Covid-19 pandemic significantly impacted travel to and from the island throughout 2020, 2021 and early 2022. According to data provided by Ports of Jersey and Condor Ferries, passenger arrivals in Jersey during the first year of the pandemic (2020) were at around a fifth (21%) of the level recorded in 2019. 4insight took over the project, and full launched in March 2022.
Due to the Covid situation that was ongoing throughout 2020 and 2021, the Exit Survey did not run during those years.
The tables above contain figures for 2021 based on the data that was collected through the Government of Jersey’s travel registration form that arriving passengers were required to complete before travelling to Jersey during this period. Please note that the 2021 data should be viewed in light of the following caveats:
• The methodology relating to the 2021 data as compared to the 2022 data is different, as the 2021 data originates from the self-completed Government travel registration form and the 2022 data (and other years of data) are based on the Exit Survey data. This difference in the methodology must be kept in mind when making comparisons between the 2021 and 2022 data.
• The Exit Survey data includes a grouped category of "Other" in relation to visit purpose, which is included within the total number of visits. The Government travel registration form contained different visit purpose categories and did not have the same definitions that applied to the purpose of visit question in the Exit Survey.
• ‘Leisure/Holiday’ was added as a visit purpose option to the Government travel registration form in May 2021.
• The Government travel registration form data relates to arriving passengers rather than departing passengers and relied upon self-completion. Closer scrutiny of the data highlighted some data quality issues, possibly due to people misunderstanding the questions or answer options within the form.
• The 2021 data from the Government travel registration form was published on the Government of Jersey’s website. Certain adjustments were made by Visit Jersey to proportionately reallocate unstated or ‘don’t know’ responses with calculations based upon the travel registration data grossed up by passenger arrivals data.
In December 2021 4insight took over the contract to administrate the Exit Survey and analyse/report on the data. The fieldwork and analysis processes were piloted during February 2022, going live in March 2022.
As fieldwork had not yet commenced in January 2022, the breakdown of visitor figures for that month are based on estimates (informed by data collected in the same period of previous
Passenger Exit Survey – February 2024 8
years) and actual passenger number provided by the Ports and Condor.
Passenger Exit Survey – February 2024 9
