LE ADE RSHIP | PR AC TICE
From Age to Z How to lead a multigenerational team By MELISSA J. ALFARO
I
emailed her a week ago, I thought, as I tapped my fingers impatiently on my desk. Why hasn’t she responded? She knows our deadline is approaching. I had requested feedback from a new staff member regarding a major project, but I had not heard back. I had observed this young woman in the office, wireless headphones in her ears, sending texts and navigating social media. It seemed like an unusual way to work, but I had to admit she was completing ministry tasks quickly, competently and efficiently. Finally, I picked up my smartphone and sent her a text. To my surprise, I received an articulate and insightful reply within minutes. It was apparent she had been busy with the project all along. In that moment, I realized she had not missed it; I had missed it. I had misinterpreted her silence as disengagement. In reality, this young staff member, like many members of Generation Z, simply
THE SILENT GENERATION
28
Fall 2021
preferred texting rather than using email. I don’t intend to promote stereotypes or make broad generalizations. However, understanding there are some generational differences in the way people process information, approach change, and communicate can make collaboration easier. My colleague and I were working toward a common goal, but we were approaching it in different ways. I realized the need to learn how to lead a multigenerational team.
Five Generations Pew Research Center divides the population into five generations: • The Silent Generation (born from 1928–45) • Baby Boomers (1946–64) • Generation X (1965–80) • Millennials (1981–96) • Generation Z (born after 1996) Our churches include a range of generations, and ministry teams should reflect that reality. Generational diversity expands our reach, broadens our perspective, and increases our collective strength. Of course, it also poses some challenges. Five Questions Leading a multigenerational team effectively requires an intentional, strategic approach. That
BABY BOOMERS
GENERATION X
