Jamaica Your Nearshore Advantage in Access, Labor and Technology
September 2011
Agenda • Investor Assistance • Jamaica Quick Facts • Why Jamaica • Near Shore
- Easily Accessible
•Our People •Cultural Compatibility •Great Infrastructure •Solid and Redundant Telecoms Infrastructure •Trained and Available Labour pool •Stable Political Environment •Government Support •Incentives • Recognized
by thought leaders
•Technology Companies in Jamaica •Summary •Contact Information **JAMPRO Confidential
Investor Assistance JAMPRO
WHO WE ARE Jamaica Promotions Corporation (JAMPRO) Jamaica’s investment and export promotion agency
Established in 1988 Our Purpose Attract and assist investors Promote development of Trade and Industry Strengthen and find markets for exporters Work to improve country’s business climate Work to improve country’s investment attractiveness
**JAMPRO Confidential
Jamaica Quick Facts OVERVIEW OF JAMAICA Population: 2.83 million. The third largest Caribbean island. Largest English speaking island in the Caribbean. GDP per Capita: US$8300. Literacy Rate: 87.9%. Democratically elected government, every 5 years.
Source: Statistical Institute of Jamaica
**JAMPRO Confidential
Jamaica Quick Facts Native English Speaking Populace
3rd Largest English Speaking workforce in the Americas
Source: JAMPRO
**JAMPRO Confidential
ICT: Why Jamaica Easily Accessible Location
Source: JAMPRO
**JAMPRO Confidential
ICT: Why Jamaica Talented People Microsoft Imagine Cup The world’s premier student technology competition
Jamaica 2010 Winners Jamaica’s team Xormis 2010 Winners of the Interoperability Award
Jamaica Regional Champions Jamaica has been regional Champions four time in 8 years Team Xormis
http://www.microsoft.com/presspass/press/2010/jul10/07-08msimaginecupwinnerspr.mspx **JAMPRO Confidential
ICT: Why Jamaica Our People Culturally Compatible with North America • We understand the NA way……we GET IT…. • • • •
Due to our established tourism industry Due to the large number of Jamaicans visiting/with relatives in North America Due to usage of similar products used in NA Due to high consumption of NA media
Source: JAMPRO
**JAMPRO Confidential
ICT: Why Jamaica Great Infrastructure Extensive Air/Freight/Road Links
• •
Three international airports….numerous flight options to NA….easy to get in and out Extensive road network…..good public transport…..flexibility in location choice **JAMPRO Confidential
ICT: Why Jamaica Solid and Redundant Telecoms Infrastructure
ARCOS CJFS MAYA ECFS
To Miami - 1:30hrs To New York - 3:00 hrs To Los Angeles – 4:00hrs
Image courtesy of LIME Image courtesy of LIME Jamaica Image courtesy of LIME Jamaica
Island and carrier redundancy with multiple sub sea fibre routes connecting Jamaica to the world Source: Flow Jamaica and LIME network diagrams
**JAMPRO Confidential
Ample bandwidth capacity ensures that multiple telecoms providers offer a wide choice of circuits including T1, DS3 and OC3.
ICT: Why Jamaica Meeting today’s labour demands Significant and Available Labour Pool
University of the West Indies (UWI)
Northern Caribbean University (NCU)
University of Technology (UTECH)
19 Universities an numerous online programmes 7,500 new professionals graduate from universities/technical schools annually 20,000 persons graduate from high school annually.
**JAMPRO Confidential
ICT: Why Jamaica Preparing for future labor demands The e-learning Jamaica Project
11000 Teachers trained and deployed
Creating the technology versed high school graduate
Use of electronics applications and processes to learn
Web Based learning …Computer Based learning… Virtual Classrooms…Digital collaboration **JAMPRO Confidential
162 public high schools and 8 Teachers Colleges equipped with computers and local area networks
ICT: Why Jamaica Stable political environment WHAT WE DON’T HAVE Military coup risk Major insurgency/rebellion risk Political terrorism risk Political assassination risk Civil war risk Major urban riot risk Ethnic Tensions Threat or terrorism……etc.
**JAMPRO Confidential
WHAT WE HAVE Political rights/functioning of political institutions Freedom of association Freedom of Political Rights Freedom of Press Freedom of Civil Society Fair Electoral Process Free movement of persons, information, Fairness of judicial process…..etc.
ICT: Why Jamaica Government Support
Member of WIPO Enactment of the Cyber Crime Bill Training support through the National Training Agency Signatory to all relevant international intellectual Property agreements
**JAMPRO Confidential
ICT: Why Jamaica Government training support The HEART TRUST Jamaica’s National Training Agency
**JAMPRO Confidential
TRAINING SUPPORT
Custom Training programs
Partners with investors for employee training/certification.
Island-wide network for institutional and on-the-job training
Technical support and financing for training
RECRUITING SUPPORT
Assistance with Screening & recruitment of workers
Assesses/certifies on-the-job learners.
ICT: Why Jamaica Comprehensive and Standardized Incentive Framework
0 restrictions
0%
0%
on Repatriation of foreign exchange
Income Tax exemption on profits in perpetuity
Import duty exemption on capital equipment
**JAMPRO Confidential
Employee training benefits from HEART
ICT: Why Jamaica Recognized by thought leaders
**JAMPRO Confidential
ICT: Why Jamaica Recognized by thought leaders Action 3: BPO "Offshore" Delivery Hot Spots 2008 Will Not Stay Static Canada CRM, HR, F&A
Ireland CRM and F&A
Hungary, Poland, Czech Republic, Romania CRM, F&A, HR, Procurement China and Vietnam HR, F&A, CRM
Jamaica F&A Brazil CRM, F&A
Mexico CRM, F&A Costa Rica CRM, HR, F&A Chile CRM
South Africa Doc. Man., CRM
India CRM, F&A, Insurance
Argentina CRM Current BPO "offshore" delivery location Up & coming BPO delivery location
**JAMPRO Confidential
Philippines F&A and CRM
ICT: Why Jamaica MNC and Local Technology Companies
MNC LOCAL
MNC LOCAL
ICT: Why Jamaica Sample of BPO Companies operating in JAMAICA
‌.and they are doing a range of contact centre outsourcing activities -Finance and accounting -Customer Service -Debt Collection -Tech Support -Graphic Design -Claims and Payroll processing
**JAMPRO Confidential
ICT: Why Jamaica “I could not recommend a better place for any foreign investor than Jamaica, given its key location as a crossing point between North America and South America.” “We have been welcomed with open arms by the Government and by Jamaica Trade & Dennis O’Brien, Founder of Digicel
Invest (JAMPRO) - the island’s promotion agency, in helping us establish our mobile phone company.”
“Jamaica has the potential to become a strong destination for BPO and IT services. While it is not a “one size fits all” location, the country currently has a relatively robust contact center presence.
With significantly lower BPO pay scales, low attrition levels, a well-educated population and convenient proximity to North America, it has the right ingredients for success.”
**JAMPRO Confidential
Ann Harts, President HartsGroup Inc.
ICT: Why Jamaica “….Jamaica does have an excellent telecommunications infrastructure. The Fibralink submarine cable network provides enhanced delivery of business and broadband traffic.
Jamaica is linked to the Americas Region Caribbean Ring System (ARCOS-1) submarine cable in the Dominican Republic; the link to ARCOS-1 provides seamless connectivity to US, parts of the Caribbean, Central America, and South America……”
“……there are a number of attributes that remain attractive for outsourcing vendors. Not only is the country’s mother-tongue English (a hard-to-find commodity south of the US border), it also possesses a diverse and growing graduate pool, and the cultural familiarity with Western consumer goods and services is very strong…..”
**JAMPRO Confidential
Peter Ryan, OVUM
ICT: Why Jamaica In Summary Potential as the #1 English Near-shore Hub for North America Unique Advantages
General Advantages Lower Operating Costs Strong and educated workforce with high unemployment Global Connectivity Govt. Support/ Incentives Stable economy and currency Low Attrition Great Business Infrastructure
Source: JAMPRO
**JAMPRO Confidential
True Near-shore (within 4 hours distance) Neutral English accent Close affinity with US, Canada, UK A proficient and scalable workforce Dedicated zones for BPO sector Ideal Work-Play destination Customer service orientation
Contact Us ……ON THE WEB http://www.tradeandinvestjamaica.org/ ………ON THE PHONE OR IN PERSON JAMAICA HEAD OFFICE 18 Trafalgar Road Kingston 10, Jamaica W.I. Phone: +1 876 978 7755; 978-3337 Toll Free: +1 877 INVESTJA (468 4352) Fax: +1 876 946 0090 email: info@jamprocrop..com MONTEGO BAY OFFICE UGI Building, 30 Market Street, 2nd Floor, Montego Bay, St. James Jamaica W.I. Phone: +1 876 952 3420 Fax: +1 876 952 1384 email: crobinson@jamprocorp.com
**JAMPRO Confidential
OVERSEAS CANADA OFFICE 303 Eglinton Avenue East, 2nd Floor Toronto, Ontario, M4P 1L3, Canada Tel: 416-932-2200 (main), 416-598-3008 Fax: 416-932-2207 Toll-Free 1-877-744-2208 email: rkerr@jamprocorp.com
LONDON OFFICE 1 Prince Consort Road, London SW7 2BZ, England Phone: + 44 20 7 584 8894 Fax: + 44 20 7 823 9886 email: ljones@jamprocorp.com