PERSONALIZED SERVICE AT Every Turn

AFTER BEING PART OF THE ACQUALINA TEAM FOR NEARLY A DECADE, THE ESTATES AT ACQUALINA’S ASSISTANT HOUSEKEEPING MANAGER JAMES CAPULONG SAYS THERE’S STILL NO TASK TOO BIG OR SMALL WHEN SERVING RESIDENTS.

By Sherri Balefsky Hanson

Where are you from?

Pampanga, the Christmas and culinary capital of the Philippines.

Describe a typical workday.

Between greeting coworkers, residents, and guests with the utmost welcoming attitude and ensuring satisfying experiences, there are no tasks I wouldn’t tackle on a typical day! When we attend to the smallest details, we all succeed.

How do you ensure you are always exceeding guest expectations?

I listen to the people around me – not only their verbal communication but also their body language. I look for “golden nuggets” in case they share a reason for their visit, such as a birthday, anniversary, or graduation. I use that information to create a memorable stay and experience.

Tell us something not many people know about The Estates at Acqualina.

As a new property, we have several unique amenities, including an ice-skating rink, a bowling alley, an F1 racing simulator, a nightclub, a FlowRider surfing simulator, and more.

What is the best part about working at Acqualina?

The culture. Leadership empowers us to take ownership of our daily operations.