dream makers

By Sherry Balefsky Hanson

As a dual-licensed spa therapist at Acqualina Spa, Lakita Rudolf provides exceptional experiences by listening to guests’ needs and concerns to customize their treatments. “I always ensure my guests are comfortable and safe in my hands,” she says. “My intention is for them to leave in a state of bliss and relaxation.”

“One time, it was a guest’s birthday,” Lakita recalls. “After she was relaxing on the table, I quietly placed a happy birthday sign on the wall. When she saw the sign at the end of the treatment, she started crying. She appreciated the gesture.”

Apart from making guests’ days, Lakita says her favorite thing about working at Acqualina is her fellow team members. “I have the best team,” she says. “I know I can count on management for their support and am grateful for the opportunity to grow in my field.”

Lakita Rudolph - SPA TherapistMiami, FL Joined Acqualina: 2014

For spa guests, Lakita recommends the Detox Package, which includes a body scrub, a customized body and scalp massage, and a poolside lunch, or the Rejuvenating HydraFacial, which combines the HydraFacial machine with a traditional facial.

Named “Employee of the Year” in December 2022, Silina Fleuregiste applies exceptional five-star service in everything she does. She says her favorite thing about working at Acqualina is that “Every Dream Maker respects one another.”

Silina’s typical workday involves more than cleaning rooms; it is about creating memorable guest experiences. “My guests’ expectations are my priority,” she explains. “Before leaving each room, I ensure everything is perfect.” She recalls one time a guest left their phone behind. She immediately gave it to security, who returned it to the guest before they departed the hotel.

She says her favorite thing about working at Acqualina is that

EVERY DREAM MAKER RESPECTS ONE ANOTHER.

Gracia Racine, Acqualina’s “Employee of the Year” in December 2021, is a dry-cleaning presser, a position that goes beyond laundry.

“After my co-workers wash the clothes, I press them, ensuring no detail is missed,” he says. “I don’t compromise on my standards. I do not return any garment unless it’s immaculately pressed and presented.” He recalls a guest who had detailed requests for how they wanted their laundry handled. Gracia ensured all instructions were followed, and the guest was extremely satisfied. “My favorite thing about working at Acqualina is helping our guests look their best, whether for a business meeting or a romantic dinner,” he says.

Gracia says guests typically expect outstanding service at five-star hotels, but they are always in awe at Acqualina as the service exceeds their expectations.