In the Community SCSO’s Patch

Hello from the integrated welfare facility, also known as The Link. We are over the road from the camp gates in Portal Close.

There are also offices of The Hive, SSAFA and the Community Development Officer. There are various clubs run from the facility, Bumps and Babies, Air Play, Ben Club and Brownies. If you are interested in any of these activities, please contact Pauline. thomson103@mod.gov.uk, for further information. We also have on offer, for meetings, a snug or classroom backed up by excellent kitchen facilities. The hall is available on most weekends except Bank Holidays; this is a great place for children’s parties.

I’m available on my work mobile 07825 906502, email Paul.Royer342@ mod.gov.uk or old-fashioned letter through the post if you have any enquires about SFA applications, works services or any housing related matters, or just need a good rant or chat - always makes you feel better, and the coffee is always on here!

On the housing front, I have started to see an improvement to some work services. I know there are still many issues in the Southeast, but the local teams are working hard to improve the service. Remember, before calling me please follow the process. Call 0800 031 8628. If you have a missed appointment, please claim. If you have a complaint, please make sure you complain. Without this, the service cannot improve and the stats will be clouded to show a better service than you are currently receiving.

Here are the links:

• To discuss applications, allocations and requests, contact; HomeServices@pinnacleservicefamilies.co.uk

• To send in any medical/OT reports for the case managers to review, contact; HomeServicesConfidential@pinnacleservicefamilies.co.uk

• To discuss retention enquiries or to send in supporting evidence for retentions, contact; Retentions@pinnacleservicefamilies.co.uk

• For queries relating to existing repairs or to raise a new repair, use our Repairs form or contact; Repairs@pinnacleservicefamilies.co.uk

• To discuss or book statutory gas or electrical inspections, contact; ComplianceSupport@pinnacleservicefamilies.co.uk

• To raise or discuss complaints, compliments or compensation, contact; CustomerSolutions@pinnacleservicefamilies.co.uk

Until