NEWSLETTER
Issue #1 | November 2016
Aloha!
Waiea Front Desk 744.0390 frontdesk@waiea.org Residential Relations Mgr. Bryan Axtell 722.4457 bryan@waiea.org Concierge Karlie Ragan & Miwa Chung 225.0027 518.0099 concierge@waiea.org General Manager Fernando Bastos 744.0241 fernando@waiea.org Assistant Manager Beth Rademacher 744.0134 beth@waiea.org Administrative Assistant Kelsey Blackmore 744.0495 kelsey@waiea.org
On behalf of The Howard Hughes Corporation and the future Board of Directors, we would like to welcome you to Waiea and thank you for a successful key turnover event. We have been enjoying the opportunity to get to know you all over the past few weeks, and we are excited for the bright future of this magnificent Association! E komo mai
Annual Meeting & Proxy The first annual meeting of AOUO 1118 Ala Moana (Waiea) will be held: Wednesday, January 4th in the Theater, Waiea 7th floor Beginning at 6:00 PM (sign-in begins at 5:30 PM) In order for the meeting to take place, we need to first establish quorum. Quorum means that more than 50% of all members of the Association must participate either in person or by proxy. (You will find a copy of the proxy attached to the end of this newsletter.) If you did not yet submit your proxy, please complete the attached form and submit to the Front Desk or Management Office ASAP. Even if you plan to attend the meeting, it is necessary to submit this form in advance to establish quorum. If quorum is not obtained by January 2nd, the meeting cannot take place and the Association will incur additional costs to repeat the proxy process until quorum is achieved. On the proxy form, you can select one of 4 options: #1. Your proxy goes to the Board as a whole. #2. Your proxy is divided equally among the Board members. #3. You may give your proxy to an individual by writing in their name. #4. For quorum purposes only. - If you do not wish to vote or if you plan to vote in person at the meeting.
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Issue 1 | November 2016
Warranty In order to provide the best service for any Warranty or Orientation-related issues in your home, contractors are making their way through the building one to two floors at a time to maximize efficiency and alleviate the need for elevator use. They are currently making their way from Level 28 all the way down the tower over the next few weeks. A team of contractors and The Howard Hughes Corporation staff are coordinating with owners to complete all outstanding punch list issues. If they have not yet reached your floor, please be patient as they make their way through the building. As always, please contact the Front Desk with any urgent items needing immediate attention such as water leaks or clogged drains. For Warranty items, please contact Alexis Whaley at the email provided below who will schedule an inspection of the issue. Warranty Contact Info: o Urgent Items – Call the Waiea Front Desk at (808) 744-0390 o Warranty Items – E-mail Alexis Whaley at alexis.whaley@howardhughes.com
Construction Updates The Howard Hughes Corporation will continue to issue regular updates throughout the final phases of construction. In the meantime, there are few upcoming projects that, while necessary, will impact our normal operations: Ÿ Wednesday, December 7th:
Simplex Grinnell and Schindler Elevator will be testing the elevator key fob system beginning at midnight (Tuesday night/ Wednesday morning). One elevator at time will be taken off-line during this process for about two hours. Additionally, there will be not be any hot water between the hours of midnight to 5AM. Later that day, one elevator will be shut down for State Inspection from 8AM until 11AM. Elevators 1 & 4 will still be operational. Ÿ Thursday, December 8th:
Simplex Grinnell and Electricians Inc. will be testing all smoke guard drops on elevator 4 (makai elevator) to ensure they are operating properly (this is the panel above the elevator entry - see photo). Testing will require access to each A and B unit foyer in the tower. Elevator 4 will not be accessible during this time and an alarm will go off during the test. Please be prepared for noise and disregard any alarm calls. Please also be aware that contractors will be scheduling a time to seal the majority of the flooring on the amenity deck. No date has been set for this project yet, but understand that the entire 7th floor will be closed for the duration of the project. Detailed information will be provided once the contractor has set a date to complete the work. Finally, please keep in mind that contractors and window washers will continue to work on the exterior of the building from hanging platforms and scaffolding. It is recommended that you close your window blinds during working hours to ensure privacy.
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Construction Issues We may experience construction related issues such as inconsistent A/C, hot water, cable TV, elevators, or others. Please let us know of any issues and we will keep all residents posted of any known concerns that may affect the Association through the eblasts (email broadcast communication). Please pay attention to these messages, as they contain important information regarding building operations.
Issue 1 | November 2016
Unit Modifications Regulations regarding home renovations or modifications are outlined in the Association Declaration (Section XI-B); in the Bylaws (Article VII, Section 4); and in the House Rules (Section VIII). Typically, Board approval would be required for any projects that affect the plumbing, electrical, or fire systems; structural modifications such as adding/removing walls; replacement of flooring; alterations of limited common areas; or any changes that can be viewed from outside of the home. You will find the form you need to submit for these types of modifications/renovations attached.
DwellingLIVE An automatically generated email was sent out to all registered residents last week from a system called DwellingLIVE. This is the system that powers our Waiea community website and resident portal. We will be using this to manage resident & agent contact information, authorization of guests (temporary and permanent), amenity reservations, incoming mail & packages, building announcements and notifications, and more. You can access this portal by visiting www.waiea.org and logging in using your email and the automatically generated password provided to you in your email. (Please be sure to check your junk mail if you did not receive this email in your inbox.) There is a secondary site called the maintenance portal which is accessible through the community website. It is also powered by DwellingLIVE, but requires a secondary login. From this site, you can access manuals and maintenance information for the features and appliances in your home. You can also view a calendar of regularly scheduled maintenance, and set up reminders to ensure you stay up-to-date. Please take the time to log in and familiarize yourself with these 2 sites, as you will find many useful resources here.
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Issue 1 | November 2016
Key Fobs
Parking Enforcement
Residents will receive a total of 4 key fobs per home and 1 garage access puck per parking stall. Previously, owners received 1 or 2 fobs with their keys at turnover. Once we receive the programmed fobs from the contractor, additional fobs will be issued to all residents. The key fob access panels will not be activated until these additional fobs are issued and the system has been thoroughly tested.
Please be sure to park your vehicle in your assigned parking stall(s). If you need assistance locating your stall, please contact the Management OfďŹ ce for assistance. Guest parking are reserved for visitors only and all other parking stalls are owned by other residents.
Access Policies To better protect the building property and residents, contractors should always be registered with the Front Desk. Also, if your home is on the market, please be sure your agent checks in with us regarding Waiea's Real Estate Showings policy. Our building docs do not allow for open houses. Instead, we ask that agents contact our Front Desk at 808.744.0390 or frontdesk@waiea.org to inform them in advance of any private showings. This would include the date, time, name of any agents involved in the showing, and a list of expected potential buyers. You can ďŹ nd the Visitor Access Policy, Contractor Access Policy, and Real Estate Showings Policy on the Waiea community website: www.waiea.org.
Valet Services
Tipping & Hiring
The Howard Hughes Corporation will continue providing valet service from 8 AM until 5 PM throughout the end of the year. Once the proper insurance is in place, the Association will begin the valet program which offers parking 24/7.
The Board of Directors will be established in January 2016. Once the Board is in place, building policies will be reviewed and revised as necessary.
Eventually, our staff will take over valet services. This is at no cost to residents, as it is included in the monthly maintenance fees. However, in order to utilize the Association valet service, you will need to be registered for the program. If you indicated on your resident registration during key turnover that you would be interested in participating, you will be contacted to complete the valet registration process soon.
In the meantime, current policies do not per mit the hiring of Waiea employees for personal business or allow for Waiea staff to accept tips for service. Holiday gifts to employees are allowed.
Happy Holidays!
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Issue 1 | November 2016
Lanai Storage
Air Conditioning
If you have any storage or boxes stored on your lanai, please be sure to remove it. Waiea House Rules state that only furniture and plants may be kept on the lanais.
There are a variety of reasons that condensation occurs; but, if your air conditioning appears to be ‘sweating', it is not always a cause for concer n. Often some basic precautions can be taken to resolve the problem such us closing any open windows or doors.
Meet the Front Desk Ambassadors It takes a high-performing team to deliver the best-in-class residential services that we strive to provide at Waiea. We would like to introduce you to some of our Ambassadors that bring invaluable experience to our team: Mar Roby Lead Ambassador (Japanese Speaker)
Eunice Monteclar Ambassador
Mar Roby is Waiea’s Lead Ambassador. She has been supervising front desk operations in luxury condominiums for more than 6 years. Mar speaks fluent Japanese and possesses exemplary skills in working with people and developing teams.
Eunice Monteclar brings more than 20 years of experience in the hospitality industry from the front desk at Halekulani Hotel. Her professional qualifications and background is extremely valuable for us in the residential area. Mar and Eunice will continue to use their expertise and talents to coach all Front Desk Ambassadors. Training will be on-going to ensure the proficiency of all members of our team. As the amenities reach completion, Ambassadors will begin to receive hands-on training from the sub-contractors on all features. This technical training paired with our 5 Star Training program will prepare our team to provide the expected level of service and living experience deserving of the residents of Waiea.
Concierge Services Our dedicated, full-service Concierge team will tend to your personal needs, offer insight on the City of Honolulu, and connect you to all that the Hawaiian Islands have to offer. Our team is pleased to assist with any inquiry or request, no matter how small or extravagant it may be. They are looking forward to creating custom itineraries for all your business needs, family adventures, or once-in-a-lifetime unforgettable experiences.
Office Hours 9:00 AM – 6:00 PM, Daily concierge@waiea.org Office Phone: 808.744.0396 Karlie Cell: 808.225-0027 Miwa Cell: 808.518.0099
Attachment 1 Proxy for Annual Meeting
Attachment 2 Architectural Modification Application for Approval
Please Note: only the home owner has the right to apply for approval for architectural modification. The Associatiion reserves the right to deny applications completed by any person other than the home owner.
--- OFFICE USE ONLY --⃝ Approved as submitted
⃝ Approved subject to conditions (noted below)
⃝ NOT Approved
Approved by: _______________________________________________________ Date: _____________________________ Signature or Email Reference: ____________________________________________________________________________ Notes: ________________________________________________________________________________________________ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________