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www.age.co.nz Monday, February 5, 2018
WATER-MART WAIRARAPA CELEBRATING NEW OWNERSHIP
Continuing on a family tradition
New Owner for a Long standing Wairarapa Business Water-Mart Wairarapa has a new owner and is now under new management. Richard & Veronica McNaughton have purchased the business from Rod and Prue Miller. “I always knew I would enjoy it – and I do, “says Richard. “It’s challenging, but very rewarding”. Richard is deeply grateful to the previous owners, Rod and Prue Miller for the opportunity and their support. “They’ve been very supportive over the transition period. “It’s a big business with many moving parts and is a lot for a new owner to get their head around,” says Richard. Water-Mart has a large market share and is the main provider of plumbing, drainlaying, gas ÿ tting and rooÿ ng
services in the Wairarapa. Richard intends to ensure it maintains its market position by building a reputation for exceptional customer service and has put systems in place that support the large team, and to ensure that our customers’ expectations are met – and exceeded.
to take Water-Mart to the next level.
at the end of the day.
“My background certainly drew me to Water-Mart as a business opportunity and is an area I’m really interested in and thought I could add value to,” says Richard.
His wife, Veronica, is a teacher at Hadlow, daughter, Pippa, is 6 and his Son, Ryan, is 10.
Having said that, Richard is also very aware of his role in leading and supporting the team.
We are members of the Master Plumbers’ and the Rooÿ ng Association “I’ve been very lucky to inherit a of New Zealand and stand behind fantastic team of professionals and our work with the Master Plumbers’ my focus will be on supporting guarantee. them in their roles, investing in Richard has extensive experience in our apprentices and creating property development and managing opportunities for our sta° to grow sta° of around 100 people through and develop personally. That is my key another business. priority,” says Richard. Having completed signiÿ cant multisection developments and working with many developers, Richard and his team are in an excellent position
Running a business like Water-Mart is full on and you might think Richard is too busy for anything else in his life! But family is absolutely his top priority
WATER-MART WAIRARAPA 2017 LTD
Richard’s step-daughter, Natasha, already works within the business and is the company Accountant. Richard hopes his younger children will follow suit, but it will be up to them when they are ready. Add family into the mix and Richard can’t possibly have time for anything else, right? Wrong. Somehow he squeezes in his other passion – sport. To switch o° from work Richard trains as a triathlete! But Water-Mart is front and center for Richard at the moment – as he himself says, “The buck stops with me”.
GENERAL ENQUIRIES hello@watermart.co.nz SUPPLIER INVOICES accountspayable@watermart.co.nz REQUEST A QUOTE requestaquote@watermart.co.nz
0800 370 0006 CALL US NOW
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Monday, February 5, 2018 Wairarapa Times-Age
WATER-MART
WAIRARAPA CELEBRATING NEW OWNERSHIP
Technology puts customers first Implementing a new IT system has certainly had its challenges. On 1 October 2017 the old system was merged with our new system and the process did not go according to plan. We then engaged the assistance of Richard Oh from Ohnyx IT services, and our Accountants Osborne Group. “Melanie Edwards from Osborne Group has been vital and has worked closely with Natasha. Gavin and Jason from Osborne Group have also been a huge help and we thank them for that,” says Richard. At Water-Mart it’s not uncommon for multiple phone lines to be ringing at the same time – It’s like a mini call center. The timing is perfect for Water-Mart as it is growing fast and the technology we are putting in place will help us manage the workload, deliver and provide top service to our customers. It is important that we put systems and processes in place that ensure the customer experience is a pleasant one.
Automated systems also mean that time will be freed up in the office enabling the administration team to focus on our customers rather than manual processes. Checklists have been developed so no stone is left unturned. Richard is conscious that technology is only as good as the people behind it. “I believe in hiring the best people, paying them well and investing in them” says Richard. One of the most satisfying aspects of rolling out our IT project has been seeing a new
found confidence the staff have developed with technology.
this is my pet project and I am spending a fair bit of my time on it” says Richard.
Training and development is also key not only to Water-Mart but to the industry as a whole. Richard takes his role as an employer and industry leader very seriously when it comes to bringing young talent through and training them. “We live in a growing and thriving region and Water-Mart is a key employer. I believe in developing and growing our young people and offer apprenticeships across our range of services,
Water-Mart covers the costs associated with the apprenticeships, and also sends its staff on courses to keep their skills current and to a high standard. With a significant investment in both technology and people, Water-Mart is poised to go from strength to strength and customers and clients will see that reflected in a streamlined and exceptionally high level of customer service.
BE INSPIRED Visit our showroom for the latest in design and function. Our experienced showroom consultants will work with you to find the perfect solution for your building or renovation project. Masterton. 421 Queen St. Ph 06 370 0040 www.plumbingworld.co.nz
Proud to support Water-Mart Wairarapa
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www.age.co.nz Monday, February 5, 2018
WATER-MART WAIRARAPA 2017 LTD
OUR TEAM
Fresh new faces at Water-Mart Water-Mart has hired two new people to join the Water-Mart team.
Sam Buck
BATHROOM DESIGN AND SALES CONSULTANT Samantha (Sam) Buck is a specialist in bathroom design & plumbing retail products. She is currently working on an upgrade to the Water-Mart showroom to showcase the latest in bathroom design and product trends.
Alastair McDonald is our design and plumbing estimator. Alastair works closely with Nick Miller and Charlie Horsham, who manage the plumbing team, by supervising our plumbers out in the ÿ eld and interacting with our clients. Alastair will be the point of contact for our builder /developer clients, and is responsible for pricing larger commercial jobs. Alastair was a plumbing inspector at the Masterton District Council. “We are thrilled to have Alastair on board.
“Sam is a great addition to our team,” says Richard.
“Alastair’s previous experience will be invaluable, and he has a genuine desire to make sure the customers needs are meet” says Richard.
“She’s got a friendly and approachable nature and is an expert in the huge range of products we have available”.
Proud to be working alongside Water-Mart Wairarapa to help achieve their goals and visions
Contact Jason or Gavin
DESIGN AND ESTIMATION
Water-Mart partners with Plumbing World, which means they have access to a huge range of beautiful plumbing products from tapware and baths.
TYRE & AUTO SERVICES
Ph. 06 378 8569
Alastair McDonald
3 Waltons Ave, Kuripuni, Masterton 78 Main Street, Greytown www.osbornegroup.co.nz
• • • •
Bes tWor kmat es . Andt heywon’ tf or gett or et ur nyourt ool s.
New & used tyres Puncture & Vulcanised repairs Batteries • Alloy wheels Wheel alignments
Proud to support Water-Mart Wairarapa
361 Queen St South, Masterton
Phone 06 378 2955
First consultation is free
Providing exceptional design & service for over 80 years • •
JOINERY • PAINTING CONSTRUCTION/ FIT OUTS
Leas eaDMaxf r om $299 +GSTPerMont h
i Loadf r om NoDepos i t &$499PerMont h
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Contact our team today Bot hCor ner sDi x onAndHar l equi nSt r eet sMas t er t on 08001 041 03| www. eas t woodmot or gr oup. co. nz Akura Road, Masterton | Phone 06 377 4025 Email admin@rigg-zschokke.co.nz | www.rigg-zschokke.co.nz
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Monday, February 5, 2018 Wairarapa Times-Age
WATER-MART
WAIRARAPA CELEBRATING NEW OWNERSHIP
Meet the Water-Mart Wairarapa team OFFICE TEAM RICHARD MCNAUGHTON MANAGING DIRECTOR
NATASHABRUCKER (AT) ACCOUNTANT/ OFFICE MANAGER
JODY MARSHALL-GREGORY ADMINISTRATION
TRACEY OAKLY MARKETING AND CREDIT CONTROL
DOON FINLAYSON ROOFING FOREMAN DESIGN AND ESTIMATION
VAUGHAN SMITH PURCHASING
DI HUNTER CUSTOMER SERVICE TEAM LEADER
DOTTI WHITTAKER CUSTOMER SERVICE
EMILYMURRAY AFTER SCHOOL ASSISTANT - FIRST JOB
BRIAN ELLIS (BOOGIE) DRAIN LAYER
MATT BUNNY PLUMBER
TONY DOUGLAS PLUMBER
CAMPBELL BUNNY PLUMBER
BRUCE O’NEALE DIGGER OPERATOR
NICK MILLAR PLUMBING FOREMAN AND BACKFLOWTECHNICIAN
PLUMBERS, GAS FITTERS AND DRAINLAYERS
WILLIE WAITERE PLUMBER & FIRE INSTALLER
CHARLIE HORSHAM PLUMBINGFOREMAN AND GAS SPECIALIST
ALASTAIR MCDONALD DESIGN, ESTIMATION AND COMMERCIAL CLIENTS
BRENDON MURRAY PLUMBER & DRAINLAYER
TODD EVANS PLUMBER & GAS FITTER
SIMON COLLIER PLUMBER
BEN FOREMAN PLUMBER & DRAINLAYER
ROOFERS VINNIE VAN DER LINDE GASFITTER & PLUMBER
NATHAN OAKLY GASFITTER, PLUMBER & DRAINLAYER
CHRIS CASHA ROOFER
JOSH PEEL ROOFER
RIKI EDWARDS ROOFING APPRENTICE
CHRIS SHERLOCK ROOFING APPRENTICE
STEVIE MILLER PLUMBING APPRENTICE
ERIC WALDEN ROOFER
REECE LETT ROOFING APPRENTICE
RICHIE WYETH PLUMBING APPRENTICE
STEPHEN DOUGLAS ROOFER
BATHROOM RENOVATION SPECIALISTS
BOBBY MARTIN-HUME PLUMBING APPRENTICE
TAYLORWILSON PLUMBING APPRENTICE
JAYDEN ROBERTS PLUMBING APPRENTICE
BRENT SUGRUE ROOFER
BEN FINLAYSON ROOFER
MIKE TE WHARE ROOFER
SAM BUCK BATHROOM DESIGN AND SALES CONSULTANT
DENNIS BLAKE FOREMAN - BUILDER
BEN TE WHARE BUILDER
LOCALS FINANCING LOCALS
CARL BELWORTHY ROOFER
JOSH SLATTERY-COLES BUILDING APPRENTICE
PROUD TO BE ASSOCIATED WITH THE WATERMART CHARITABLE TRUST HOME BUILD Cnr Queen & Park Streets Masterton 06 370 0070 | wbs.net.nz
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WATER-MART WAIRARAPA 2017 LTD
Services Water-Mart provide
Plumbing
From domestic to commercial, industrial and rural, home maintenance, effluent systems, renovations and all new work - we have a specialist to give advice on which solution is most suitable for your needs. Water-Mart Wairarapa’s scope of work includes but is not limited to: • All pipework and installations on new builds • Bathroom and Laundry Renovations • Hot water cylinder maintenance and installation • Sink, toilet, tapware or shower repairs and installation • Dishwasher & waste disposal Installation • Kitchen tapware including instant boiling/ chilled tapware • Water Filter maintenance and installation • Leak and blockage detection • Pipe repairs and replacement • Roofing, Flashing, Down pipes, Gutters & Spouting • Waste & Water Pumps • Gas fire, water heating or home heating maintenance and installation • Solar water Systems • Underfloor heating • Emergency plumbing - 7 days a week Customer service and satisfaction is our number one priority, match this with a
qualified and experienced team and you needn’t look further for a solution to your plumbing and roofing needs.
Roofing
Is your roof tired, faded, dented or rusty? Does the cosmetic look of your existing roof leave you completely underwhelmed? If you are looking to lift the aesthetic look of your home or commercial property whether are wanting to sell or not, nothing can be a quicker, brighter face lift for your property than replacing the roof with a metal roofing solution. Not only are you investing in a profound refurbishment of your property using quality and long lasting metal material but also investing in its protection as a new roof eliminates: • Structural weakness • Leaks • Mould • Damaged ceilings Sleek new lines and a refreshed street appeal are now apparent and if selling, only adds to the maximum amount sought in a sale. It now has wow factor! We are the experts in bringing to life the largest part of a residential property or commercial building, the roof. We only work with quality roofing materials to ensure you receive best value for money and with licensed tradesmen so you ultimately have a long lasting, aesthetically
On behalf of the team at
Providing a wide range of general legal services for over 50 years including: Residential, Farm and Commercial Property Deals Wills, Trusts & Estate Planning Relationship Property Buying & Selling a Business Taverner Keys & Co are proud to act for Water-Mart Wairarapa
pennyelliott@xtra.co.nz barrykeys@xtra.co.nz christinschetter@xtra.co.nz
28-32 Belvedere Road, Carterton Phone (06) 379 8158
Wagg’s Holden we would like to
Congratulate
Richard for taking ownership of Water Mart. Wagg’s Holden are proud to have been servicing Water Marts fleet for 20 years and we look forward to continuing that great service.
Call your local Holden dealer today
06 377 5169 WAGGSHOLDEN.CO.NZ
87-93 Dixon Street, Masterton David McGillicuddy 027 6939303 Philip Svensek 027 5313166
appealing and structurally sound roof with exceptional guarantees to match.
Bathroom Design
Finding the thought of organising your upcoming bathroom project a little overwhelming? What product to choose, what will work within the space or existing set outs, what tradies do you need and in which order, and most importantly where to start!? Our specialist Bathroom Design and Sales consultant Sam can put your mind at ease and take all the hard work and stress out of your hands. With over 8 years experience in the industry Sam can guide you through the process, from concept to completion, with a full compliment of tradespeople working with or alongside our team we can offer complete project management for your project. For Sam attention to detail is paramount, communication is key and only the very best solution for your specific requirements is acceptable. Utilising her vast product knowledge and working alongside local suppliers using reputable brands with market leading warranties, Water-Mart Wairarapa can provide you with the perfect bathroom for your needs.
Heating A warm home is one of life’s simple pleasures, and an essential element for a healthy home. But choosing the right solution can be confusing. Water-Mart offer a one-stopshop for heating, giving you the ability to compare options and get expert advice on what form of heating will be the most cost-effective and efficient for your unique situation. For Wood Burners we take pride in supporting NZ made products offering a large range of market leading brands inculding Yunca, Pyrolitic, and Masport. Call in today and speak with either Charlie or Dianne our in-house experts on what fire to purchase for your home.
Drainlaying From domestic to commercial, industrial and rural our drainlayers are simply the best in the business. Home maintenance, effluent systems, renovations and all new work can be covered by us. In fact, if its stormwater or a septic system Water-Mart Wairarapa are the people to help you from design concepts to completion.
Water Filtration
Gasfitting
Working alongside market leading brands like Rinnai, Rheem and Masport we are able to offer a wide range of gas heating and hot water options for your consideration. All associated pipe and valve work necessary can be installed by Water-Mart, completing the job with a Certificate of Compliance. We are the service agents in the Wairarapa for Rinnai, Delonghi, Fisher & Paykel, Smeg, Parmco and other leading brands.
Water-Mart Wairarapa Ltd are able to supply a wide range of filters to meet your needs. We can supply and install filtration systems for domestic, commercial, agricultural, education and medical applications. We can also provide and install domestic and commercial instant hot water taps with filtered ambient, cold or sparkling options.
QUALITY WORK AT COMPETITIVE PRICES From small maintenance work to Award Winning homes
Photos by Paul McCredie
Metal roofing, cladding, structural and rainwater products Proud suppliers to Water-Mart Wairarapa
• • • •
Modern Housing Commercial Construction Alterations Bathrooms • Kitchens
• Authentic renovation of early NZ homes a specialty • Multi Award Winning Registered Master Builder
We wish the new owners of Water-Mart Wairarapa all the best.
D R Borman Ltd
221 High Street, Solway, Masterton P 06 370 8692 E office@borman.co.nz www.borman.co.nz
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Monday, February 5, 2018 Wairarapa Times-Age
WATER-MART
WAIRARAPA CELEBRATING NEW OWNERSHIP
Hamill Realty Creating an ambience with a unique fireplace in your home Water-Mart has a huge array of heating and fires available to suit every possible heating need. There is nothing better than a warm and cosy home. Summer might not seem like the ideal time to be thinking of fires but Water-Mart have some great ideas about how to create an atmosphere in your home with fires all year round. Outdoor fires are very popular to create that beautiful ambience for evening barbeques outdoors. When building your home thinking about a fire in the early stages of planning can really help define your home’s layout and create a point of difference. Water-Mart stocks a number of ranges of fires including Bosca, Fires by Design, Masport, Rinnai and many more.
options and longer log burning time. Pyroclassic Fires are also the environmentally conscious choice because they emit only half the level of carbon than other clean air log burners. Pyroclassic Fires are the first wood fire manufacturer to achieve carboNZero certification in the world. The fires come in two sizes – mini and IV – and can be fitted with a wetback to heat water. The top surface of the fires can also be used for cooking purposes making it a truly versatile addition to any home. Pop in to Water-Mart at chat to Di Hunter our Customer Service Team Leader about how to create a wonderful atmosphere with a gorgeous fire in your home today.
They are best known for their exclusive rights to Pyroclassic Fires. Pyroclassic Fires are unique in several ways – particularly for their wonderful colour
harcourts.co.nz
Contributor to realestate.co.nz
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WATER-MART WAIRARAPA 2017 LTD
Mixing business and community outcomes Richard has always believed in helping out the community wherever he can and since taking over Water-Mart on 1 August 2017 he has already put a significant community project in to action. The Water-Mart Charitable Trust will be building a home for the benefit of the community. The Trust has already purchased a section and along with fellow trustee, Brady Bingham, Water-Mart will oversee the build using a number of like-minded local businesses to keep costs low and return a dividend to the community. Water-Mart will provide their services at cost – from plumbing and roofing to drainlaying and
An artists impression of the home to be built for the benefit of the community.
will project manage the build. At this point Richard would like to thank the support of Kim McCabe from WBS for the funding, Penny Elliot from Taverner Keys in preparing the Trust Deed for us free of charge, and Brady Bingham from Harcourts in doing a lot of the background work on this project. Once built and sold, the Trust hopes to raise between $150,000 and $200,000 for community projects. Richard and Brady will oversee the disbursement of funds to worthy causes.
The scope of the trust deed is to support sport and education in the Wairarapa. The Trust has already confirmed $50,000 support to the boxing gym that is to be run by Lawrence Titter. Richard met Brady when he first moved to the Wairarapa and they soon realised they had similar values when it came to a community-minded projects. “We have developed a friendship over time and realised we were both in a position to make a difference in our community.
Hamill Realty
Richard has recently dragged Brady along to early morning swim sessions, and has booked him in for a 3.2km ocean swim in April 2018, as we are both the kind of people to think ‘why not?’ While Brady is more concerned about the sharks at Mount Maunganui, the training will be done and the job finished” says Richard. Construction will start on the Charitable Trust house in the middle of this year and hopefully be complete by the end of 2018.